Customer Reviews for Mini Storage Center
(U-Haul Neighborhood Dealer)

316 évaluations

3 Foundry Industrial Pk   Lowell, MA 01852

(978) 453-4726

Heures d’ouverture

  • Mon: 11 am–5 pm
  • Tue-Fri: 11 am–6 pm
  • Sat-Sun: Closed

Services dans cet établissement :

Pour nous contacter

(978) 453-4726

3 Foundry Industrial Pk
Lowell, MA 01852

Services dans cet établissement :

Heures d’ouverture

  • Mon: 11 am–5 pm
  • Tue-Fri: 11 am–6 pm
  • Sat-Sun: Closed
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

David Weiser 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAMARIS TORRES 
Évaluation :
3

Truck bed was full of snow with ice on top. I had to clean it out before I could put my stuff in it to move. This set me back 20 minutes, and I didn't have the proper stuff to do it either!

Amie Macolini 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jose Fuentes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darlene Santiago 
Évaluation :
5

Good people and very professional

Stephen Lungo 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joselito Flores 
Évaluation :
5

Great place

Karl Olsen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige Gionet 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Natalia Melo 
Évaluation :
5

Never knew this place was there! Brand new truck! Nonissues whatsoever! Very pleased except for the rate for mileage is to high!

Dana Messina 
Évaluation :
5

merci

DAEHUN JEONG 
Évaluation :
5

Quick friendly

Steven Sommers 
Évaluation :
3

The return shop in Lowell MA charged $16 for fuel when I returned the truck. This was a fraudulent charge, as the truck had more than what they indicated they filled. I will not rent from this location, as it seems they are tacking on miscellaneous charges.

Greg Schaefer 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Johnson Prak 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ailton Ramos 
Évaluation :
5

Rates lil high on mileage. Perhaps lowering fees. Moving is expensive as it is ;)

MARILYN ENCARNACION 
Évaluation :
5

Awesome service and people

Mike Hayes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HIRAM HENRY 
Évaluation :
3

The person that helped me was nice but when i booked my uhaul online i booked at a different location, i recieved email telling me i had to go to this location instead, to pick up the truck. When i reserved online i also resevered for an appliance dolly, when i went to pick up the truck, the location i was sent to told me that i had to drive the uhaul to the original location that i booked with to go and get the dolly. This was upsetting since 1. I was not the reason my pickup location was changed and 2. Uhaul charges mileage. So nevertheless i drove across town to the original location i booked with to go get this appliance dolly that was supposed to be in the truck for me, upon my arrival the person working at the location on Middlesex st in Lowell Ma was extremely rude told me it was not his problem that i should figure it out with whoever i picked the truck up from. I felt attacked and completely disrespected. Thankfully my brother was able to get the uhaul employee to calm down and be reasonable and then magically he was able to produce this appliance dolly that he originally stated he did not have. Overall, this was an extremely unpleasant experience and its highly unlikely that i will ever recommend or use uhaul again.

Kerry Mellen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danirsa Tejeda Frias 
Évaluation :
5

Chan was awesome even with the website not working on u-hauls he got me in and on my way.

Joseph Fries 
Évaluation :
3

Very quick easy booking process. The vehicles are new and in great condition. I would HIGHLY recommend to anyone in need of a moving truck or cargo van!

Jason Brown 
Évaluation :
1

Inside cabin cup holders were dirty and sticky and the inside of the uhaul was filthy. Previous customer must've had sheetrock in there because there was sheetrock dust and rocks and bits and pieces of sheetrock still in there. Also, the tank was not filled to the 3/4 mark, it was before the mark. I use usual alot and this time has been awful.

Eric Tavares 
Évaluation :
5

Chan is great to work with. Easy going & very professional!

James Missett 
Évaluation :
3

It is a tough area. When I arrived to pick up the van, the area was taped off as a crime scene since there had been a shooting in the complex the night before. I had to wait 45 minutes for the police to clear the scene and another 45 minutes before anyone showed up to open the store. So I wasted an hour and a half before I got started. I was talking to a guy who rents space at this center and he told me it happens all the time. The equipment was great, the rest not so much.

Michael Schiavo 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Crissy Aubrey 
Évaluation :
3

The app to drop off after hours was slow and I had an issue with location. But, got it to work. If not, I don't think it's fair to charge a con. fee.

Robert Champey 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David Tweed 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Akshay Ashok Bijapur 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica Rivera 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert Kuivinen 
Évaluation :
5

Great customer service - friendly, efficient. Vehicle was in excellent condition. This is how a rental should be!

James Alan Williams 
Évaluation :
5

Great service

Katherine Beato 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kuwardeep Sabharwal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

gal hacham 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nancy DAndrea 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES COOPER 
Évaluation :
5

My rental experience was so easy and efficient. I could not be more satisfied with the entire transaction.

Kenneth Countie 
Évaluation :
5

I have dealt with Chan on two different occasions in the past month or so, and both times has proven to be an amicable rep, and most helpful. Will use this location whenever I need a UHaul vehicle. Thanks

MELODY PRESTIA 
Évaluation :
3

Lower rates and discounts

Tabisa Majwega 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA ORTIZ 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDWARD LOTTI 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitesh Chauhan 
Évaluation :
5

Truck had damaged roof and leaked when raining

David Abruzzese 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles Cassidy 
Évaluation :
4

Gas measurement was inaccurate

George Osminkin 
Évaluation :
5

Easy peasyt

NICHOLAS PIROG 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel Holland 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane Mbabazi 
Évaluation :
5

The Uhaul man we rented from was amazing! He was very helpful and had all the answers.

Donald Campbell 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW LETOURNEU 
Évaluation :
5

They were extremely helpful!

JOAN CAMIRE 
Évaluation :
2

We had several issues with our latest truck rental. 1) The recorded Mileage and Fuel level by the location was incorrect - 46 mile off and 1/8 tank of gas off. Fortunately we took pictures of the truck and dashboard before leaving the location. I spent hours on the phone trying to ensure this was corrected before we returned the truck. Calls to the location and UHaul support resulted the gas level being corrected, but the mileage was not. So upon return, the location we returned the truck to could not recognize the correct mileage resulting in us being over charged. 2) Although not a location issue, the UHaul software (website) was difficult to use. I added information to the rental, but upon completion of the form, the information was not displayed. So I added it again. Then it was displayed as being there twice. 3) I asked to add a day to the rental. The traffic manager added it, but then it got removed. So I called the support folks - they added the second day again. But by the next day it had disappeared again. When I went to return the truck, they told me I had kept it longer than I should have. The final bill was significantly higher than I had been told it would be, so I assume I got assessed additional charges. Overall the truck ran well and got the job done, but the process around it was difficult and not something I would look forward to doing again.

Gene DiCesare 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEERAM KIRPAUL 
Évaluation :
2

Le client n'a pas laissé de commentaire.

stephen Steele 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RENEE GRADY 
Évaluation :
1

Reservation was for 8am. No one there. We sat and called the number on the door numerous times. Finally after an hour someone showed up. The truck smelled of pot and had pot in it (I have a photo ).

CHRISTINE GREANEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH DALOIA 
Évaluation :
3

If you say people don't have to wait in line if they check in online, you should probably keep your promise. I got access to my van a half hour later.

Ambar Martr 
Évaluation :
4

Chan from the Lowell Mini Storage in Lowell, MA was very helpful. He was very upfront with pricing and helped me get the UHaul van that I needed for my move. Great service!

Maria Espeleta 
Évaluation :
1

Actually know how to use the equipment. I lost over 1,5 hours cause they didn't know how to release the trailer brakes.

Yaroslav Smikh 
Évaluation :
3

Hard to find

JEREMY MAHER 
Évaluation :
4

Side cargo door didn’t open fully

JOHN GREEN 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra Windt 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Ryan Kent 
Évaluation :
3

Seemed to be a storage business first and a rental location second. The $19,95 offer is more like bait and switch. My move for three hours cost $60+ dollars. I have used the Middlesex Street location previously and it much better managed, I will say that the clerk (young lady) was very helpful.

Fred Faust 
Évaluation :
5

To me your staff represents the company which also shows how they are treated from management on up, in their treating of customers . The person that took care of me was very professional and helped me threw the whole process. So as far as what you can do is keep on doing what you are doing. Treating and respecting your staff the way you would like to be treated.

Anthony Barrone 
Évaluation :
3

The fuel should be judged more fairly. I refueled before returning and I was charged Again!! What the hell??

DANIEL AKILENG 
Évaluation :
4

Everything went very smoothly, no problems at all.

David Tweed 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANTHONY PALOMBO 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JEFFERY ARSENAULT 
Évaluation :
4

The 15' truck i reserved was not available when I went to pick it up. The employee was very polite and helpful and was able to provide me with a 20' truck on the premises for the same price for the 15' truck.

James Duggan 
Évaluation :
5

Excellent service friendly staff great experience.

oscar castillo 
Évaluation :
4

Le client n'a pas laissé de commentaire.

pavex inc brox 
Évaluation :
1

Need directions/signs to drop off box location .

Musa Konneh 
Évaluation :
5

Better communication about what moving supplies are available at what specific locations.

Bryan Avila 
Évaluation :
5

Extremely fast check-in process of the trailer. Employee asked me to park the trailer and when I diameters inside, the paperwork and receipt was ready to go! Friendly and professional.

Gary Morris 
Évaluation :
5

Great customer service at this location. The check-in/pickup was very smooth. And the representative at the location was very friendly and helpful.

Daniel Gendron 
Évaluation :
4

On my reservation I requested 12 furniture covers but when I arrived only 10 were available. There needs to be better attention paid to inventory.

Rachael Elliott 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James McCaffery 
Évaluation :
1

Experience there was awful he had to write me up a second contract because the first contract the gas gauge what’s wrong it was more gas than it was actually in the tank upon returning the truck the odometer was wrong the contract stated 500 000 miles the paperwork stated 100 000 Miles This may be doing an online return impossible spent over an hour to get somebody on the phone to help me split another 40 minutes straightening things out because the people at this location did not check the truck out or in the proper way which cost me time and harassment so I’m never coming back to that location thank you

PAUL ROBINSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES HANLON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karen green 
Évaluation :
4

The physical location of the store made me a little uncomfortable I dropped off the truck alone by myself late at night and it is very isolated and scary tucked in out of sight I actually called a friend and had them stay on the phone with me until I was driving away

Molly Mcarthy 
Évaluation :
5

The mobile app timed out a couple times, other than that all was good.

Douglas Stanley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Alfonso 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Roberta Menzies 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS HURD 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Huy Trivers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick Welch 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Burak Kayahan 
Évaluation :
5

Although I was able to reserve a hand cart (dolly) online, when I arrived at this location I was informed that no equipment is available at this site. Quite inconvenient. No fault of the location itself. Other than that, the experience was great.

Saul Colocho 
Évaluation :
5

Le client n'a pas laissé de commentaire.

maria parham 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tian Chen 
Évaluation :
5

Smelled like cigarettes in the cab, which isn't the end of the world but certainly not pleasant. Outside of that though everything was great. Easy pickup and dropoff, it drove well, gentleman at the desk was great.

Brian Scholten 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Thomas Henderson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jennifer Bernier 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric Johnson 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Rodriguez 
Non les évaluations ont été soumises pour cet établissement.

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