The truck was not 'dirty', but it wasn't in great shape either. The location isn't really an issue. My reservation was changed to pick up the truck at that location, so I had no voice in the matter. I was upset when I discovered that because they were closed for the day I picked it up, I could not modify the reservation. I don't know if this is their policy or U-haul policy, but that is not a great business model. First you change my pickup location (even though your website indicated a truck was available at the location I initially reserved) and because of the change, I can't modify the reservation because the store was closed. There needs to be some type of mechanism in place to handle changes. If you're going to setup a system for the customer to pickup a truck with no employees around, then you can certainly figure out how to modify reservations as well. I was not happy with the experience at all. More with U-haul and how things were setup than the Mini Storage store. They didn't do anything wrong, they were following U-haul policies. Finally, I answered 'No' to the question of referring the location to a friend. I don't live in Massachusetts and I don't know anyone who would need to use the storage service. So that really the only viable option to select. Not a very good choice of answers but again, it's not a reflection on the store.
Colin M
Mini Storage Center
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Lowell, MA 01852
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Always the best deal
JOHN RIt was less than satisfactory location. Looked more like a repair shop.
PATTABIRAMAN NThe guys at this U-Haul location were very pleasant to work with. They made the process very easy when it came to pick up my van.
Michael CI rented a 10ft truck for a move from MA to North Carolina. I very much needed a backup camera. UHAUL kept telling me that they couldn't guarantee my truck would have one. I finally called the Scheduling office and they looked up each truck by their number to verify that my reservation had the backup camera. Lowell Mini Storage was great to work with. They returned my call. Had my truck ready on time. Truck was clean, had gas, and was ready to go. It was the best UHAUL experience I've ever had. Big Thank you to Freddy who returned my call and made the experience easy.
John J