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Jason W
Customer Reviews for Mini Warehouses of Lexington
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Friendly, pleasant employees. Truck was clean and was reliable for the trip. I would recommend Uhaul and this location.
EMMA RNo problems.
Aaron PThe inside of the van was not clean when I picked up. There was sand all over the floor and stuff on the floor mat in the back. The dashboard area looked like it hadn't been wiped down in a long time. When I picked up the uhaul, the lady working the counter was not nice and a little rude. I did my check in and check out online, this service shouldn't be offered if those renting the uhaul won't necessarily honor it.
Tara KWas great for our use.
HARVEY PService was great. Let me use the truck longer that I intended with no issue. Merci encore!
EVAN HThe lady at counter was really nice but my issue was that there had been damage to the front of the box- looked like a fork lift puncture in the front. It was not pointed out to me and I left message on Sunday and did not get return call.
Jack PThe staff was friendly and helpful. However, the truck that was rented to me has a mechanical issue, it has an extreme shimmy/shake once the truck reaches 60 miles per hour. Could be a drive shaft issue. The truck is not safe to drive.
JAMES BGreat service, I was in and out with ease…
JOE MSecond time using this site and everything has run smoothly. I would recommend
Lari GOriginal scheduled location did not have my truck available. I lost 30 mins of time due to this issue
JOSHUA KNo complaints.
Aaron PEasy-Peasy.
ROBERT OVery nice and helpful.
lee tAbsolutely wild. I was never confirmed with a phone call about my reservation. My reservation was changed the day of when I was supposed to pick up. Not to mention, the woman who works at the Augusta Rd location had the nerve to call me the day after I dropped off the truck, AND HANDED HER THE KEY, to call and ask me when was I was going to drop off the truck because it was 12 hours past my drop off time. When I explained to multiple times that it was already dropped off much earlier and handed her the keys, she started to accuse me of lying and that I was running off with the truck. Plus she had to no idea that there were blankets and a dolly in the truck. I will never go or use U-Haul again.
Timothy BThe staff were very helpful with the check in/out process. The truck was clean and the extra equipment was in the truck as expected. It was a very quick and easy process.
Allison SThis location was great. Quick and easy to reserve a Uhaul. And the lady at desk was very friendly.
NICHOLAS CThe woman was very pleasant and helpful. Good job!
HENRY HGave me a local use trailer even though I scheduled a one way trailer. They wanted me to drive an empty trailer 3 hours back. Had to use the national office to fix the problem and get an override authorization to use the trailer as a one way.
DAVID HEverything was good
JOSEPH MEvery thing was good .
JOHNNY GWhile the lady was generally accommodating, she seemed a little flippant.
Richard FVery, very helpful as the reservation made online changed the pickup location from the one I had selected and I had not noticed. This was quickly remedied and the reservation was transferred to the location I desired. This accomplished, paperwork was quickly finished and I was hooked up to the trailer and on my way.
TERRI EPlenty of room to maneuver. Easy check in and out!
PATRICK KI picked this location after reading the reviews. The reviews were correct. The equipment was in good shape. Glenda was great. We had no issues whatsoever.
ROBERT MEasy rental. Great job. Friendly people.
BRIAN KI do not have an issue with the location, personnel, or the service. The issue I encountered was due to the cabin leak from the top of the roof. Water streamed from the top of the vehicle the entire time. All of my belongings on the passenger seat began to get wet before I realized that is was a continuous situation and moved them. I was fortunate enough to be driving without a passenger, like I initially planned, because if so, that individual would have been unable to comfortably ride in that condition.
OGAMI WAll four tires were low on air. And this location has no air hose etc. Unfair to expect the customer to go elsewhere and take care of that elsewhere even if they were willing to reimburse me for the expense (which they were). Merci.
KEVIN SThere is a serious vibration in the rear area when traveling above 60 MPH on the high way. It could be as simple as wheel balance or tire change. Maintenance definitely needed. Was still able to accomplish my mission. Appreciate the convience of this location and always able to accommodate me.
LYNNE SEverything I expected.
DANIEL WTrailer vibrating the whole way
Clarence VShe was very nice and helpful. Outstanding
EDUARDO LCustomer service was excellent! Fast process!!
VANESSA JIt would be better to have an in person to discuss the rental with bc i was having a hard time on the app
Kayla MContinue to provide good customer service
TIMARD GOwner were great! Very helpful through the whole process.
ROBERT CRien
SHERRY PConsistently excellent and friendly service!
George EVery good
WILLIAM OStaff were super helpful. We had a lot of changes and they went above and beyond at every step.
DOUG SGreat service. Very kind. Everyrhing worked out just great.
JOSEPH GVery nice and helpful staff! Glenda was very friendly and helped me return my U-Haul with no problems!
Dana DVehicle i reserved was not available so they upgraded me at no charge. It took longer then expected since I completed everything on line, since the vehicle was not available.
Nicholas RPersonal at this location are helpful.
brent wThe lady was awesome and I was in and out in a jiffy.
Wayne Bcustomer service could be a little better. Staff was knowledgeable but not super friendly.
Samantha H