Customer Reviews for Mini's U-Stuff-It Self Storage
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

4

Install lift gates on the back on some uhaul trucks to give extra help with people who have troubles carrying items up and down a ramp due to having knee problems or being older. A lift gate will better suit people with knee, or other problems.

Évaluation :

5

The problem was I was sent to other locations to pick up truck and there was no truck spent hour and a half and drove everywhere when it should have been one stop. The store listed above was very helpful and friendly. the other issue was the hold time with customer service way to long.

Évaluation :

5

The 26' U-haul we rented had a headlight that didn't work, the lights for the bed didn't function, and very loud/rattling cab. This made for a very painful overnight drive to Kansas with the high beams on most of the way.

Évaluation :

5

Speed control on your vehicles would be greatly appreciated

Évaluation :

5

Customer service was excellent, and they are more than willing to help you figure out what you need to be successful in moving. (how many days you possibly need based on distance, how much stuff you have to move, etc.). They treated me like a person needing to move, not like a walking talking wallet like some places I've been to. Real down to earth, and knowledgeable. Merci.

Évaluation :

5

After we reserved at another facility we went to pick up the truck and were told that no trucks were available and at least 40 other reservations were in front of us. We called several places and Mini's was our savior. They went out of their way to get us a truck last minute. Everyone we spoke with or met was wonderful to work with! Very kind and extremely helpful. I will always make Mini's my first call for any of my future moves or storage needs.

Évaluation :

5

Great service with great rates...

Évaluation :

5

Thank you so much

Évaluation :

5

The guys are always so professional and knowledgeable.

Évaluation :

2

I don't like having to go pick the unit up and attach to my truck.. they said it was my responsibility to go get it and hook it up and bring it to them to make sure its hook up right. really? never had this happen before with your services. not happy at all

Évaluation :

5

super friendly, let me pickup the equipment an hour earlier than the time requested when I setup the reservation. Had me in and out.

Évaluation :

5

David and Pat are great people

Évaluation :

5

Nothing it was great

Évaluation :

5

nothing

Évaluation :

5

The small things were done and he went as far as explaining the online process and if I didn't want to do it he'd take care of the rest. He was super kind when I spoke to him and this is not my first time renting from this location. First time was 6 years ago and honestly wouldn't rent another truck from another location... because I've tried and got poor results! Highly highly recommend this location for U-Haul and storage needs!

Évaluation :

2

26' truck was fairly new an d nice. Good value. After loading truck put car on tow dolly. Before pulling out checked lights and none worked. Called and asked what to do and was told nothing they could do (despite having another dolly on site) was told to just use it. Told them I was going from Kentucky to Alabama and was told I could call Uhaul 800 # but it'd be a couple hours to fix. VERY displeased that I had NO lights all the way to Alabama !!! Also, had to go to a different pick up location approx. 5 miles from where I requested. Was told 3 days prior to rental, plenty of time to get truck/dolly to my requested pick up site.

Évaluation :

5

This location was great BUT the one I was originally supposed to go to left no keys for a truck, I got double charged 70 $and I'm still waiting on my money back.

Évaluation :

4

We rented a uhaul truck from a different location, everything was no contact nit had problems picking up the vehicle. Had to speak with someone from inside the building who had to call uhaul for assistance and then the terms that I had already paid for changed. Overall terrible experience, but ended up okay after canceling the first truck and getting the second from a different location.

Évaluation :

5

Zero improvement necessary...we drive AND pay the extra mileage to do business with David.

Évaluation :

5

Keep doing what u r doing at Minis U Haul!!! Perfect service

Évaluation :

5

I only do business with this location. They always offer great personal service to include their storage facilities. They make the whole rental experience very easy and with the utmost of professionalism. Highly recommend Mini U-Stuff It in Louisville, KY for your moving needs.

Évaluation :

5

Staff is friendly. Equipment is clean and well maintained. Hard to ask for more.

Évaluation :

5

Easy process and great help from Patrick!

Évaluation :

5

This is a wonderful place to rent from and we have always received excellent service.

Évaluation :

4

I was told the truck had a quarter tank of gas in it. However, when I got in it only had 1/8 tank. Either way I would have had to put gas in it at the beginning, which I did, and had to over guesstimate how much I needed. Other than that everything went smoothly.

Évaluation :

5

Your customer service rep was fantastic. Really nice guy. Thanks again.

Évaluation :

3

Good selection of trucks and accessories to rent. Lots of boxes, packing materials and furniture pads to choose from. Fair and honest prices and check-in/check-out was very smooth. Website says you can pickup your truck after hours using the U-Haul app but the store does not actually support that feature. Also, employees and customers were not wearing masks each time I was there.

Évaluation :

3

Only problem was the employees weren't there despite supposed to be open. It was close to closing time.

Évaluation :

5

It drove nicely the 992 miles we had to go. The only thing I didn't like was the governor that wouldn't let me go over 75. I had to pass and I needed it to exceed that for a short time. Speed limit was 70.

Évaluation :

5

This is the second time I have rented from this location and the service has been exceptional both times!

Évaluation :

5

Excellent customer service!

Évaluation :

5

Excellent service à la clientèle. Very helpful and went the extra mile to make sure we got what we needed to be on our way. Thanks Louisville uhaul.

Évaluation :

5

The pick-up location was great! It was not our original reservation pick-up location because the reservation was screwed up and not ready, nor open. My reservation was completely wrong however, this location had a truck for me and besides driving about 8 miles out of my way, was friendly and accommodating to my needs..

Évaluation :

5

The staff was very helpful and accomodating. Answered all our questions patiently and the customer service was excellent. Would totally recommend this facility to my friends.

Évaluation :

5

My experience was great! David and Patrick were very helpful, friendly, and professional.

Évaluation :

1

We signed up for a one-way rental but they made it a local rental and are now charging me a 180 $fee

Évaluation :

5

I can't think of any right now.

Évaluation :

4

Location was fine but your service to a paying customer was horrific!! We sat on the side of the highway all night long waiting for a tire. We called roadside assistance at 12:30pm and wasn't back on the road till 7am. You should have paid us for this nightmare!

Évaluation :

5

My experience is always great friendly with this location

Évaluation :

5

Mini's crew is always efficient, polite, and helpful. They know the process and equipment, and they know what questions to answer...even when the customer doesn't think to ask.

Évaluation :

5

No improvements needed. Patrick is amazing to work with along with the other folks. This location is by far superior to other Uhaul locations. I highly recommend them to others.

Évaluation :

5

Check engine light, and gas cap light were both on. The truck was in need of a tune up(misfire driving at highway speeds) inside the cab was dirty, coffee stains and french fries in the seats.

Évaluation :

5

Personally I don't think that? He can improve on his location? Because the only way he can improve is ? Rent his trailers,for free. Lol I was very impressed with what I saw last wkend. The owner always remained professional/with hospitality? I honestly think he cared for me as a person? And that goes a long way in my book.

Évaluation :

5

The biggest issues I had were with the whole "mobile" pick up/drop off process. The website asked for the same info multiple times, and wouldn't work at all for dropping off. Somebody needs to revamp that whole process.

Évaluation :

5

Huge selection of trucks, had plenty to choose from. Truck was clean, AC was cold, truck ran great. The customer service was great and the overall experience was a breeze, will use again

Évaluation :

4

very pleased.

Évaluation :

5

Drove out of my way to use this location due to the reputations of My neighboring haul locations. Was worth it.

Évaluation :

5

Very friendly and helpful. It was as easy as it could have possibly been. :)

Évaluation :

5

Enclosed trailer leaked all over our things when driving in the rain.