Customer Reviews for Mini's U-Stuff-It Self Storage
(Concessionnaire U-Haul dans le voisinage)

1827 évaluations

4702 Summit Dr   Louisville, KY 40229
(S of Snyder Frwy)

(502) 957-6567

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 5/7/2021: 9h00 am - 6h00 pm
  • 5/30/2021 - 5/31/2021: 10h00 am - 12h00 pm

Services dans cet établissement :

Pour nous contacter

(502) 957-6567

4702 Summit Dr
Louisville, KY 40229
(S of Snyder Frwy)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 6h pm
  • Dim : 9h am à 3h pm
Heures d'ouverture spéciales
  • 5/7/2021: 9h00 am - 6h00 pm
  • 5/30/2021 - 5/31/2021: 10h00 am - 12h00 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

Celeste C. 
Évaluation :
5

Staff very friendly and fast.

TODD R. 
Évaluation :
2

The website had the business to close at 4PM. The answering message had them to close at 6, but when I arrived just before 4, a sign on the door said they had already closed for the day at 3.

Roger S. 
Évaluation :
5

Super nice employees. Great location. Trucks well maintained. Will definitely recommend to friends and family.

PATRICIA L. 
Évaluation :
5

TRUCK WAS AN OLDER MODEL. THE STEERING WAS VERY LOOSE. I DID NOT FEEL COMFORTABLE DRIVING ON THE CURVY ROADS WE HAD TO NAVIGATE.

MICHAEL H. 
Évaluation :
5

Very professional and up-to-date on the information in the computer.

AURELIO V. 
Évaluation :
2

The customer service was nice but the hidden fees were unexpected could do a better job explaining what everything cost

ANTHONY S. 
Évaluation :
5

Patrick checked in the truck and I told him about the defects of the truck and trailer. I have things stored at their location and have used trucks from them before. Very nice people to deal with. Je les recommande.

JAMES F. 
Évaluation :
5

The gentleman who helped my son and I during pick up went above and beyond to try to find us a better price (although the price I had was the best) he at least took the time to make sure I was getting best deal and helped me understand my return options. He was great!! He had us in and out in about 20 minutes. Thank you and I will definitely be a return customer and recommend this place.

ANGELA F. 
Évaluation :
2

Forgot to include my dolly that I paid money for

Conner C. 
Évaluation :
5

The people there were great. But I set up a reservation for a place 9 miles away, not there. The gentleman said he was unable to discount the 20 extra miles I would end up having to add. Besides this, I was not informed that my location was changed, so I lost 1 hour driving around to get the truck. This is really poor service, and I will look for other companies who do things differently. Your reservation set up is poorly designed

Daniel T. 
Évaluation :
5

Great job.

WILLIAM T. 
Évaluation :
5

Just moved a Hot Tub. Sales associate recommended wheel dolly's. THANK YOU! that Hot Tub would have been left without the dolly's.

KIMBERLY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANNY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL G. 
Évaluation :
5

I had to select the truck wasn't clean for the return to go thru on the app. I did it 4 times and when I got to the last step it would start over at the beginning.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

This location was very friendly & helpful. I definally would recommend them to all my family & friends. They went above & beyond

Melissa M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEROME V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES J. 
Évaluation :
4

Install lift gates on the back on some uhaul trucks to give extra help with people who have troubles carrying items up and down a ramp due to having knee problems or being older. A lift gate will better suit people with knee, or other problems.

MARK A. 
Évaluation :
5

The problem was I was sent to other locations to pick up truck and there was no truck spent hour and a half and drove everywhere when it should have been one stop. The store listed above was very helpful and friendly. the other issue was the hold time with customer service way to long.

Samuel B. 
Évaluation :
5

The 26' U-haul we rented had a headlight that didn't work, the lights for the bed didn't function, and very loud/rattling cab. This made for a very painful overnight drive to Kansas with the high beams on most of the way.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry B. 
Évaluation :
5

Speed control on your vehicles would be greatly appreciated

RANDALL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENEEN N. 
Évaluation :
5

Customer service was excellent, and they are more than willing to help you figure out what you need to be successful in moving. (how many days you possibly need based on distance, how much stuff you have to move, etc.). They treated me like a person needing to move, not like a walking talking wallet like some places I've been to. Real down to earth, and knowledgeable. Merci.

LUIS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lee B. 
Évaluation :
5

After we reserved at another facility we went to pick up the truck and were told that no trucks were available and at least 40 other reservations were in front of us. We called several places and Mini's was our savior. They went out of their way to get us a truck last minute. Everyone we spoke with or met was wonderful to work with! Very kind and extremely helpful. I will always make Mini's my first call for any of my future moves or storage needs.

ASHLEY P. 
Évaluation :
5

Great service with great rates...

JEFFREY B. 
Évaluation :
5

Thank you so much

SARA D. 
Évaluation :
5

The guys are always so professional and knowledgeable.

GLINDA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy C. 
Évaluation :
2

I don't like having to go pick the unit up and attach to my truck.. they said it was my responsibility to go get it and hook it up and bring it to them to make sure its hook up right. really? never had this happen before with your services. not happy at all

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANNETTE S. 
Évaluation :
5

super friendly, let me pickup the equipment an hour earlier than the time requested when I setup the reservation. Had me in and out.

JEFFERY G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIONEL W. 
Évaluation :
5

David and Pat are great people

DONALD B. 
Évaluation :
5

Nothing it was great

FRANCIS H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KARL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

nothing

raymond L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSHUA A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEANNA S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ryan A. 
Évaluation :
5

The small things were done and he went as far as explaining the online process and if I didn't want to do it he'd take care of the rest. He was super kind when I spoke to him and this is not my first time renting from this location. First time was 6 years ago and honestly wouldn't rent another truck from another location... because I've tried and got poor results! Highly highly recommend this location for U-Haul and storage needs!

LAUREN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DERRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANCIS H. 
Évaluation :
2

26' truck was fairly new an d nice. Good value. After loading truck put car on tow dolly. Before pulling out checked lights and none worked. Called and asked what to do and was told nothing they could do (despite having another dolly on site) was told to just use it. Told them I was going from Kentucky to Alabama and was told I could call Uhaul 800 # but it'd be a couple hours to fix. VERY displeased that I had NO lights all the way to Alabama !!! Also, had to go to a different pick up location approx. 5 miles from where I requested. Was told 3 days prior to rental, plenty of time to get truck/dolly to my requested pick up site.

Thomas R. 
Évaluation :
5

This location was great BUT the one I was originally supposed to go to left no keys for a truck, I got double charged 70 $and I'm still waiting on my money back.

Jessica D. 
Évaluation :
4

We rented a uhaul truck from a different location, everything was no contact nit had problems picking up the vehicle. Had to speak with someone from inside the building who had to call uhaul for assistance and then the terms that I had already paid for changed. Overall terrible experience, but ended up okay after canceling the first truck and getting the second from a different location.

Gary R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN K. 
Évaluation :
5

Zero improvement necessary...we drive AND pay the extra mileage to do business with David.

NATHAN T. 
Évaluation :
5

Keep doing what u r doing at Minis U Haul!!! Perfect service

LOUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dusten H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BARBARA B. 
Évaluation :
5

I only do business with this location. They always offer great personal service to include their storage facilities. They make the whole rental experience very easy and with the utmost of professionalism. Highly recommend Mini U-Stuff It in Louisville, KY for your moving needs.

CHRISTOPHER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGAN M. 
Évaluation :
5

Staff is friendly. Equipment is clean and well maintained. Hard to ask for more.

CHARLES S. 
Évaluation :
5

Easy process and great help from Patrick!

kayla V. 
Évaluation :
5

This is a wonderful place to rent from and we have always received excellent service.

JERRY W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aretha P. 
Évaluation :
4

I was told the truck had a quarter tank of gas in it. However, when I got in it only had 1/8 tank. Either way I would have had to put gas in it at the beginning, which I did, and had to over guesstimate how much I needed. Other than that everything went smoothly.

MICHAEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allissa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keely M. 
Évaluation :
5

Your customer service rep was fantastic. Really nice guy. Thanks again.

Louise S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL B. 
Évaluation :
3

Good selection of trucks and accessories to rent. Lots of boxes, packing materials and furniture pads to choose from. Fair and honest prices and check-in/check-out was very smooth. Website says you can pickup your truck after hours using the U-Haul app but the store does not actually support that feature. Also, employees and customers were not wearing masks each time I was there.

CHRISTOPHER B. 
Évaluation :
3

Only problem was the employees weren't there despite supposed to be open. It was close to closing time.

WILLIAM N. 
Évaluation :
5

It drove nicely the 992 miles we had to go. The only thing I didn't like was the governor that wouldn't let me go over 75. I had to pass and I needed it to exceed that for a short time. Speed limit was 70.

Jodi U. 
Évaluation :
5

This is the second time I have rented from this location and the service has been exceptional both times!

KIMBREA R. 
Évaluation :
5

Excellent customer service!

Rachel B. 
Évaluation :
5

Excellent service à la clientèle. Very helpful and went the extra mile to make sure we got what we needed to be on our way. Thanks Louisville uhaul.

Deandre M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathleen H. 
Évaluation :
5

The pick-up location was great! It was not our original reservation pick-up location because the reservation was screwed up and not ready, nor open. My reservation was completely wrong however, this location had a truck for me and besides driving about 8 miles out of my way, was friendly and accommodating to my needs..

JENNIFER D. 
Évaluation :
5

The staff was very helpful and accomodating. Answered all our questions patiently and the customer service was excellent. Would totally recommend this facility to my friends.

DEBORAH J. 
Évaluation :
5

My experience was great! David and Patrick were very helpful, friendly, and professional.

tommy J. 
Évaluation :
1

We signed up for a one-way rental but they made it a local rental and are now charging me a 180 $fee

JOHN B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tek P. 
Évaluation :
5

I can't think of any right now.

Omar J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JESSE LEE R. 
Évaluation :
4

Location was fine but your service to a paying customer was horrific!! We sat on the side of the highway all night long waiting for a tire. We called roadside assistance at 12:30pm and wasn't back on the road till 7am. You should have paid us for this nightmare!

DONALD H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAWANDA H. 
Évaluation :
5

My experience is always great friendly with this location

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

karla W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Adam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennifer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

leslie D. 
Évaluation :
5

Mini's crew is always efficient, polite, and helpful. They know the process and equipment, and they know what questions to answer...even when the customer doesn't think to ask.

Joshua C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward A S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige C. 
Non reviews have been submitted for this location.

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