I drove 34 miles to the location to pick the items up move them and back to the U-Haul location before arriving at the U-Haul location I stopped and got gas to replenish what I used brought it back before I had needed to. And drove at 6 miles less than I said I was going to. I was charged 12 additional dollars for fuel meaning that my estimated price of 91 was actually 99. Now the extra eight dollars isn't the biggest deal but when you make it a priority to bring the truck back in the condition it was given to you and you bring it back early and you make sure it's clean you expect to probably pay under the $91. I had a feeling that I was going to get screwed and I was gonna get charged extra because that's what a lot of people are doing these days they're taking advantage of customers so when I called to see if I can speak with someone to get my money back I'm told I have to wait until 11 to speak with the manager. That's another point, how does someone have the authority to charge someone's credit card an extra 9 dollars but doesn't have the authority to reverse that charge, I don't like a liar and I don't like doing business with people that take advantage of someone's credit card when they have it on file. I won't be going to this location again. I'm pissedCody M.
Customer Reviews for Mini's U-Stuff-It Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Louisville, KY 40229
(S of Snyder Frwy)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h am à 6h pm
- Mar - ven : 8h am à 6h pm
- Sam : 9h am à 5h pm
- Dim : 10h am à 2h pm
Heures d'ouverture spéciales
- 9/30/2022: 9h00 am à 5h00 pm
- 10/1/2022: 9h00 am à 3h00 pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Ryan M.
Keep vehicles under security because mine had a long scratch on my left front fender on drivers side. Positive it wasn't there when I dropped it off! Thank you, Earline Ostertagearline O.
Alsways pleasant when we go there. This time expensively helped me calcualate the size of the chairs I was picking up and how to stack them and thus helped me know which truck I needed. This location is excellent. Drove across town to use them instead of one closer.kimberly H.
Le client n'a pas laissé de commentaire.William C.
Superb staffAdamson M.
Great. I would recommend this location.curtis H.
Always fast convenient and the staff are always very professionalTODD R.
It is a simple and quick process to rent a truck and return after hours.Kevin L.
Le client n'a pas laissé de commentaire.pattie H.
Le client n'a pas laissé de commentaire.James Tyrone H.
Le client n'a pas laissé de commentaire.Samuel B.
Le client n'a pas laissé de commentaire.Robert K.
Great staff...Great service.LARRY L.
Le client n'a pas laissé de commentaire.Amy R.
Excellent customer service and this is the best truck rental we have experienced.Robert F.
I was notified only one hour in advance that the location of my rental was different than the one I had reserved. I didn't see anywhere on the website that said the location could change. Luckily it was only 7 more minutes away and the man working was very nice.Haley Y.
The visor was broken and fell down in our face. We tried taping it but finally had to take it completely off to drive safely. The truck was also rather dirty. It was a last minute one in the size we needed, but not in the greatest shape.Stephen S.
The truck I rec'd was hard to drive. The steering was loose. Jaf to maintain a tight grip to keep it from drifting.Carrie S.
Le client n'a pas laissé de commentaire.Andrew M.
Le client n'a pas laissé de commentaire.cindy B.
I did not like your services.. When I booked the car from the location near my house, I was surprised that I had to pick up the car from a location 15 miles away from me and return it to the same place, which increased the amount of the car's rent with more gasoline consumption..Husham A.
The associate (I didn't get his name) was very kind, respectful, and helpful.Rachel B.
Le client n'a pas laissé de commentaire.Courtney C.
Le client n'a pas laissé de commentaire.Destinee G.
Le client n'a pas laissé de commentaire.David F.
Le client n'a pas laissé de commentaire.Joel C.
Everything was great!Kathy E.
Le client n'a pas laissé de commentaire.Reanna S.
Le client n'a pas laissé de commentaire.Reginald L.
Le client n'a pas laissé de commentaire.Dakota P.
This is definitely the best place to rent a uhaul or storage unit I've ever been toJames D.
Le client n'a pas laissé de commentaire.james D.
Le client n'a pas laissé de commentaire.Thomas W.
Le client n'a pas laissé de commentaire.Curtis F.
Le client n'a pas laissé de commentaire.cheryl T.
I loved driving the UHAUL van so much .. I would be interesting in purchasing one and driving it daily. 😄Kimberly A.
Le client n'a pas laissé de commentaire.Robert C.
We had no issues and the staff is friendly and organized.Carla W.
Person at counter was knowledgeable, helpful, and friendly. Would use this location again.Paul B.
First time I have ever had to hook up the trailer by myself.James B.
Nice clean truck. AC worked great. Kind employees. I would definitely recommend to friends and family.mark A.
Le client n'a pas laissé de commentaire.William C.
Le client n'a pas laissé de commentaire.michael L.
I have always had a great experience with Minis in Pioneer Village, the staff is very pleasant and knowledgeable. I go on where else for storage or truck rental!Deborah J.
Help the renter hookup the trailerErik S.
Everthing was awsomeArchie K.
Le client n'a pas laissé de commentaire.Patrick T.
Le client n'a pas laissé de commentaire.Cassandra K.
The gas gauge on the truck I had wasn't accurate and jumped from 1/2 to full after 55$ worth of gas. Uhaul was not able to take anything off for the overfill, the nice guy was at least able to give me ten cents off each mile (under 50 miles) but I probably lost 25$ In gas.Samantha S.
The check in/out process was very smooth. The staff was friendly. Would definitely use again.David B.
Le client n'a pas laissé de commentaire.Amanda M.
They were so helpfullawrence W.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.james P.
Nothing really, outstanding serviceTim G.
Nice customer service clean equipment ever thing went wellGarry D.
The people at the office was nice and friendly.Rebecca K.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.tom B.
Le client n'a pas laissé de commentaire.harlen B.
David and Patrick made the pickup and return process extremely quick and easy. I didn't have a single issue at all.Ryan H.
We have used this location for years and always had great service.JAMES B.
Please don't change a thing. You guys went out of your way to make it possible for my rental. It was greatly appreciated. Thanks much!!michael P.
Le client n'a pas laissé de commentaire.Matika B.
Le client n'a pas laissé de commentaire.William G.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.richard S.
Le client n'a pas laissé de commentaire.anthony P.
Le client n'a pas laissé de commentaire.Katrina H.
Nothing really, great friendly service.Tim G.
Le client n'a pas laissé de commentaire.william Y.
Just very organized and professional. They did a great job. Someone was even available after hours when I had an urgent questionJonathan T.
Satisfied with overall experienceJohn W.
Wonderful customer service and answered all of my questions! Worth the extended drive. Definitely will recommend to friends.Jessica L.
Terrible time set up for pickup a trailer over 600 miles away and they had a trailer that that was reserved for someone else. I had to drive an extra 30 miles out of my way to another location. The u haul in taylorsville Kentucky was closed that's where I was headed they had one but they were not open on SaturdaysWilliam M.
Le client n'a pas laissé de commentaire.Mike G.
Le client n'a pas laissé de commentaire.Jason R.
Le client n'a pas laissé de commentaire.Gavyn W.
Le client n'a pas laissé de commentaire.Anne A.
Le client n'a pas laissé de commentaire.terra K.
Liars. I rented the uhaul and it was due back at 6pm at closing. They told me not to worry about if I was late just drop the key in the slot since my return time was closing. I brought the uhaul back around 6:30pm. They charged me another 24hr rental even after telling me that had already had it reserved for the next day. So assuming they just double their profit. Also I called Monday and told it would be refunded. Called again Thursday and they told me no they weren't returning my money apparently they just said that to shut me up.Rachel M.
Le client n'a pas laissé de commentaire.LeeAnn F.
Nothing everything went smoothSamuel B.
Le client n'a pas laissé de commentaire.Cindy B.
My only issue when dropping off the truck was that I described my air pressure problem with the employee and his response was oh good it's not a sensor. Need to work on customer service and reimburse customers for their time, cost (even if it is only a few dollars) and mileage when you put maintenance of your vehicles on the customer.catherine R.
Le client n'a pas laissé de commentaire.Adam J.
It was a flawless experience. The guy that works there was helpful, professional and kind. Thank you so much!!!!!RaymondSteve H.
Le client n'a pas laissé de commentaire.Jessica M.
Le client n'a pas laissé de commentaire.STEVEN C.
Le client n'a pas laissé de commentaire.Jacqueline P.
Le client n'a pas laissé de commentaire.Gloria E.
Clean fleet and the employees qent above and beyond. They are very professionalJames D.
Le client n'a pas laissé de commentaire.JEFFREY C.
Great staff. Very helpful.Carole C.
Le client n'a pas laissé de commentaire.Daniel M.
Le client n'a pas laissé de commentaire.Jesse R.
The service was great And a friendly atmosphereSamuel B.
Le client n'a pas laissé de commentaire.sharon J.