The cab of the truck was very dirty. There was food and garbage and everything was grimy. This is especially concerning with the risk not Covid 19. It appeared that it had not been properly cleaned for several rentals. The cab also smelled strongly of cigarette smoke. A serious health and safe concern.Julianne R.
Customer Reviews for Mister Convenience
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Peterborough, ON K9J4A4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au mer : 7h am à 5h pm
- Jeu - ven : 7h am à 4h30 pm
- Sam - dim : 7h am à 5h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The only issue we had was the length of time it took to get the booking completed, that the staff was not trained and had to call the store owner over to correct everything while we waited almost 45 minutes for the booking process to complete. Otherwise friendly and we will continue to use their locationwendy L.
The service at this location was fantastic. Fast, friendly and extremely helpful. I will certainly use this location again.Randy A.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.RICHARD S.
Very friendly staff with quick service. I would definitely recommend this location!tara L.
Le client n'a pas laissé de commentaire.Wendi N.
Absolutely nothingWESLEY S.
Le client n'a pas laissé de commentaire.PERRY M.
Le client n'a pas laissé de commentaire.rejish kumar R.
I did not recieve the appliance dolly that I reserved. On the website when I logged in there was no option to talk with anyone regarding the issue. The app was not working for check in, it took me an hour to pick up the truck. When I returned the truck, instead of paying right away I had to open a dispute for payment because the dolly was not there, I recieved an email stating someone would be in contact with me within 48 hours regarding the dolly not being available at pickup. Despite this, I was charged full price and since then I have had 2 extra charges from the store without explanation.Heather H.
Our truck was filthy. Obviously had not been cleaned. Garbage, dirty mask, nail trimmingsâ€¦absolutely disgusting.Kelly S.
Le client n'a pas laissé de commentaire.Janet B.
Le client n'a pas laissé de commentaire.Jeffrey C.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.DAVIDLARRY R.
Le client n'a pas laissé de commentaire.Gurkeshinder S.
Le client n'a pas laissé de commentaire.MALCOLM B.
I cannot think of anything to improve for the next customers. The staff were congenial, prompt and very efficient, keep up the good work.David L.
Very nice man at the convenience. Would not recommend the U Haul store on Water Street in Peterborough.brian P.
a 94,75 $ charge appears on my visa my final bill was 6 317 $not seeing a credit , please look in to thatlarry S.
Le client n'a pas laissé de commentaire.Jack G.
Le client n'a pas laissé de commentaire.Lisa S.
Le client n'a pas laissé de commentaire.Garnet Y.
Le client n'a pas laissé de commentaire.Warren W.
The owner or agent on duty was very helpful and friendly.Rick D.
I can't think of anything. Good service. Its a very busy location. I could tell the gentleman working there has a good relationship with his customers, that shows great character. I liked my experience thank you. ðŸ˜David M.
Le client n'a pas laissé de commentaire.Frank U.
Le client n'a pas laissé de commentaire.ajay K.
Le client n'a pas laissé de commentaire.Jennifer C.
No issues. No problems. Excellent Customer serviceCamiel D.
Great service, Great peopleErin V.
Le client n'a pas laissé de commentaire.PATRICE W.
Le client n'a pas laissé de commentaire.hashmeet S.
Le client n'a pas laissé de commentaire.Harshilkumar P.
Le client n'a pas laissé de commentaire.Mitcel A.
Le client n'a pas laissé de commentaire.avi P.
The vehicle ran fine, but the cleanliness of both the pickup/drop-off location and the vehicle were undesirable. We had to clean the inside of the windows before we would think about driving it any distance. It was disappointing. The attendant who served us was friendly and courteous.Barry M.
The truck felt like it needed a wheel alignments and felt very unsafe to drive I would not recommend this rental to anyone due to safety conncernsGerard F.
Le client n'a pas laissé de commentaire.Donald F.
Can't think of anything, everything greatDavid F.
It was really nice experience to get a uhaul from this location. The service was really good. The guy working there made my first time experience with uhaul really good.Puneet S.
Le client n'a pas laissé de commentaire.Shanna L.
Le client n'a pas laissé de commentaire.David G.
Maybe have a price for less than 4 or 6 hours..only needed the truck for 20 minutes and paid the same as all day...Terry A.
Le client n'a pas laissé de commentaire.FRANCISR T.
Faster and friendly service, less dated equipment.Larry F.
Le client n'a pas laissé de commentaire.simerjeet S.
Good service. Good job.david S.
I am happy for onwerbalpreet M.
The owner of this Mister Convienance/Uhaul Rental Location was fantastic. He was polite, patient, and very helpful. He ensured that I had everything I needed and he did it with a smile. Would definitely recommend!Christopher john T.
Le client n'a pas laissé de commentaire.Darren W.
The mobile app check in was glitchy and frustrating but the attendent at the location was extremely helpful and made things easier. Very good experience overall. Would definitely rent from here again.Mary B.
Awesome customer service.Andrew D.
Le client n'a pas laissé de commentaire.Mehdi H.
Le client n'a pas laissé de commentaire.Kelly J.
Le client n'a pas laissé de commentaire.Gregory V.
Le client n'a pas laissé de commentaire.David F.
Ensure drivers area is cleaner especially during a pandemic. Other than that very fair experience.Ellwood S.
Always prefer this location. Amazing service ðŸ˜ŠTracy R.
Le client n'a pas laissé de commentaire.GEORGE F.
Le client n'a pas laissé de commentaire.neil C.
They charged me for touchless drop off and I never spoke with them. It was unreasonable.Ranbir V.
Le client n'a pas laissé de commentaire.David F.
Excellent customer service/service. Super nice people, very fast. Was in and out within 5min, keys in hand. My go to place for future rentals, 100 %. Thank you for making every experience so easy :)RYANJ D.
Le client n'a pas laissé de commentaire.RYAN F.
I had called to try and make a reservation but was told to do it online. I did do that, also i did the pre check in providing all of my info including alternate phone, uploaded credit card and drivers license as it stated on your site I would save time when picking up the truck. It did not as I went through the same process when I arrived with the clerk. Before I left I asked if there was a snowbrush and was told they do not provide them. The truck had not been cleared of snow so this to me was unaccetable. The clerk offered up one from behind the counter finally but I was told I could not take it with me. When i returned I told the clerk I wanted to pay cash but that also really didnt work for him. I ended up paying with my visa. This is the third time I have rented from that location and it will be the last. I also am going to seek out alternatives to Uhaul.Rob H.
Served my needs convenient for pick up. Would rent there againWayne H.
maybe actually assist in the trailer hook up, check signals, brakes etc, verify condition of unitMELbourne W.
Le client n'a pas laissé de commentaire.Jade F.
Wash exterior, Sweep the box out better.Scott F.
Nasty truck, debris all over the cab, cargo area dirty.LARRYJOHN F.
Extremely fast and efficient.Daniel F.
Le client n'a pas laissé de commentaire.Wayne H.
It was a great experience. The truck was clean , but the brakes were a little bit spongy. The man in the store was nice and polite. The only thing is he served the teens from the high school next door and kept me waiting. Which cut back on my time I needed to get to where I was going and back by 5pm.AUTUMNL B.
Always friendly service at this location.CHRIStopher F.
The van was dirty inside and had a terrible smell. There was no evidence of any cleaning/Covid precautions.Brenda R.
I was charged over 600 $for a 2day rental! Charge extra mileage! A 2 day rental with 167km insurance and truck rental fees is 225 $total!!!!!! Plus gas which I spent 70 $on and the owner of the place tried to make me put more in!!!! I originally reserved my truck in one town and was FORCED by the branch to pick up my truck in a different town they made me pay the extra mileage I did not get the discount I was promised!!!!! I absolutely do not recommend this rental branch ever!!!!! The owner is ripping people off for large amounts of money!!!! I called customer service to get my money back and be charged proper feesMitzi S.
Le client n'a pas laissé de commentaire.joseph N.
I wouldn't recommend Uhaul at all to anyone, terrible experience prior to drop off. I can be reached at firstname.lastname@example.org or 416-818-5844 if you wish to discuss anythingAlie B.
Only negative is. There is no parking at this location because it's a small parking lot. But there is a boat lunch around the bend near the river which has free parking. I park there all the time. The owner is nice but takes advantage I think. As my credit card was charged 384,00 $ when the total was actually 290 $. Enjoyable experience nonetheless.Scott N.
Le client n'a pas laissé de commentaire.Brian M.
Quick service, very affordable,jeffrey T.
Le client n'a pas laissé de commentaire.james B.
I had a bad experience. When I dropped the truck off, I had set my things to the side of the vehicle including a gallon of paint. The man asked me to take any garbage out so I did and proceeded to put it in a garbage as he walked around and inspected the vehicle. He got into the truck and began backing up. I turned around and he ran over my things. The paint was epoxy and went everywhere. I salvaged what I could. I went In and paid and asked him what we can do about the stuff the was damaged as it was for a customer. He said you shouldn't leave it on the â€œfloorâ€ and said it's not my fault. I tried to get in touch with customer service but they too haven't been helpful and are sticking up for the guy. All I wanted was to be reimbursed for the accident and costs of materials I spent. Thanks U-Haul. What a good first impression.Jody A.
I was not made aware, until I arrived, that i need to provide my own hitch and ball to use a trailer with the trucks. This is mostly to blame on the customer service representative who set up the rental.adam C.
Le client n'a pas laissé de commentaire.larry Y.
Le client n'a pas laissé de commentaire.Guy L.
Le client n'a pas laissé de commentaire.Nelson K.
Very pleased over all great to deal with will be back joepeter B.
Vehicle was ready to go, quick paperwork, completed my job ,quick return, good experience, use U-Haul again no problem.Owen H.
Le client n'a pas laissé de commentaire.Timothy R.
Gopan is excellent to work with. Prompt and friendly. JosephJOSEPH R.
Great customer service!Faye T.
Le client n'a pas laissé de commentaire.Justin L.
Le client n'a pas laissé de commentaire.Terry H.
The left signal light was not working- we told the worker and no solution was offered- so we had to have a friend follow behind us to ensure safety. Also an unexplained 16 $additional fee was charged upon picking up trailer even though we'd paid fully online.Robert F.
Amazing guys, convenient, knows what he is doing.Timothy D.
Le client n'a pas laissé de commentaire.Dawn B.
Can't think of anything to improve this service. ðŸ¤" Was a great experience from start to finish. Gentleman in the store was very efficient and friendly making a disastrous move, a lot easier. ðŸ˜€Linda G.