Do businesses get vetted before uhaul approves them as a suitable/appropriate location? A run down convenience store that has a tiny parking lot doesn't seem like a great location to me. When we returned the trailer we let him know about a couple of issues we had. First, the fender over the tire was bent and was rubbing against the tire. We noticed this before we had loaded anything into it. Hubby bent it back so we could continue to use it. Second, aren't these trailers supposed to have an actual trailer plate on it? Ours had a worn out and torn temporary plate. When we returned the trailer we let the clerk in the store know and he just shrugged his shoulders as if to indicate this was not his problem.OTTO W.
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Peterborough, ON K9J4A4
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The front counter where we checked in was right next to the main door of the convenience store, and customers were constantly going in and out. Wish they would deal with u-haul customers in a different area (further down the counter where it is less in the way of the foot traffic).Michelle W.
The guy at the convenience store ( key holder of the uhaul vans) was rude for no reason including speaking to my mother and losing his patience when my mother didnt hear him a couple times but overall the truck was fine and got the job doneCoral C.
I arrived at 9:50, 10 minutes earlier than the pickup time to get the vehicle. The Convivence guy kept taking clients at his store and he made me wait on the side. He gave me the keys at 10:15 and told me I needed to get the van back at 1. I told him he caused a 15-minute delay and then he said that does not matter, if I didn't wanna pay extra I should bring the van back by 1. Plus the van smelt like somebody pooped in it.Neeraj B.
I was charged extra because the fuel needle was not exactly as indicated on rental contract, I was charged extra because I was an hour late , and I was charged extra because I was over mileage, when I was told I had extra miles provided.. I had to rent the truck because U haul could not provide the covered trailer I had reserved in the first place I had the unit I wanted in the first place I would not have incurred gas charges, late fees, or mileage fees.Syd R.