Customer Reviews for Mobil Mart
(U-Haul Neighborhood Dealer)

Évaluation :

5

Nice people

Évaluation :

2

They had very rude customer service and very poor communication skills!

Évaluation :

1

tire pressure was low, and when I told the owners, they said it would be fine and refused to fill the air for me. between pick up and return, I interacted with two different employees, both of whom were extremely rude to me. I have never had this experience with a U-Haul facility and would never choose to use them again.

Évaluation :

1

I have spoken to half a dozen customer service. Representatives were unable to help me with the fact that the dealer screwed me over.

Évaluation :

1

I asked for utility dolly and also blankets neither one was in the van very disappointing

Évaluation :

4

I somehow signed up for the $11 insurance that I didn't want. Seems like it was tricky on the site.

Évaluation :

5

Good location. Nice, efficient staff

Évaluation :

5

staff were very friendly and helpful. Perfect location. I would use them again!

Évaluation :

3

Representative needs to learn more about the process instead of saying "I don't know"

Évaluation :

5

I had stopped at 17777 East Bagley Road in Middleburg Ohio first because the website said it closed at 9:00 but they told me the U-Haul service actually closed at 8:00 so I had to go to this new location. The sales associate with super helpful.

Évaluation :

1

I brought my rental back with a full tank of gas and was still charged for refueling! I also originally rented the van for 7 days and ended up needing 3 additional days and the cost for the extension was definitely not proportional to the original 7 day cost. ($355 for 7 days vs. $320 for 3 additional days)

Évaluation :

5

Easy to get and return.

Évaluation :

4

Although clean overall this inside probably could have been a little cleaner. Just swept out.

Évaluation :

4

Provide all the contract information to customers prior to booking a vehicle. "Best estimate" without a proper and complete explanation is not adequate.

Évaluation :

4

The webb site to register on is NOT friendly. I forgot my password, and when Uhaul sent me a new code it threw me back to the homepage. I had to start over a couple of times. It was never right, and I had to call customer service.

Évaluation :

5

Tire pressure sensor not working.

Évaluation :

3

We lost the first half hour of our 4 hour rental scraping the ice that was caked on the windows. I kind of wish someone had gone out there and at least warmed up the van or something to let it thaw. I dunno. Kind of frustrating.

Évaluation :

4

I really didn't like having to do the entire transaction on my phone, having to take 8 pictures on my phone instead of having someone just coming outside and verifying.

Évaluation :

5

The Beautiful Spirit that I spoke with this morning, Alexis in the dispute department, she truly need to be promoted to a higher level. She will not let one go until she truly solve the problem with kindness and care. As for the pick up place Mobil Mart very clean and pleasant. Thank you sincerely