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DIEGO V
Customer Reviews for Modesto Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Customer service from pick up location, accurate service from personal
JULIANO BGreat place! great people!
BRANDI M | Expérience généraleNo parking at location
MICHELLE LYour staff at the store is Fantastic! So helpful and knowledgeable about every aspect of the services provided!
MARK YBe open on time
Mary ELeann, the young lady at the desk, was very helpful, explained everything and answered all my questions. When I realized I would need more time and not have the pickup back by the agreed time I was quite stressed out. I called her and she assured me I need not stress, the truck was not promised to anyone else and I could keep it longer, no need to stress. Her demeanor was calm, which helped me to be calmer. She was soft spoken and smiled a lot. I felt reassured I had called the right place with the company on Standiford Ave, Modesto. By the end of a day and a half of stressful moving, Leann made me glad she was the one with whom I was dealing. A big THANK YOU to her!
SHERRY JThe lady that helped me was very kind and informative. If I require these services again I will likely be returning to this location just because of her
RICHARD RVery professional and helpful
Ronald sThis is the only location I rent from. I like to stick to the same company and give my money. The lady who works in the front all the time is such a delight. She is so patient with me as my phone never lets me check in lol. She is always smiling and gives off a positive energy. Her attentiveness and care of the company is why I stick to this location. It's nice to have great customer service since it is lacking at so many businesses since C19. I really appreciate her and hope she remains the same.
Trina SThe personal there didn't give any credible information she genuine act as she didn't care. Gave no information on returning on the weekend after closing. Stated that we just needed to put the key in the box and that was it. She was totally incorrect. She didn't tell us we needed to go online to return the truck nor all the information that we would have to put in the app upon returning the truck. This had to be the worst experience and I swear by anything that I know I will tell and everyone that ever asked me about movie never go to a U-Haul. This has to be the biggest scam that I've ever encountered in my life of an operation of a business. She did everything she could to add up and get more money even to the extent one asked her how much per mileage and she said no mileage and then put in small prints and the thing mileage when I had to pick up the truck for me. This lady was the worst , I will never go there again. I will make sure every friend anywhere I work when I talk to never ever use U-Haul.
RIDGECOLIN JPick up lady, awesome. Return lady rude and argumentative when just trying to let her know how bad the truck ran.
Shawn BOnly issue with the storage is that the drain in our row was not clearing water so if there was a storm there was water completely covering our row. This should be addressed by the owner as the worker at the location was very aware of the situation and had told us that the owner was informed.
Justin C | Expérience généraleThank you for your good service thru the years.
Maria c | Expérience généraleI originally wanted my pickup location in the place that has a parking lot. This storage facility has no parking lot. It was stressful for me to pickup and drop off for this reason.
Diane WSpeedy check in /out , friendly customer service
LAURA AThe clerk went out of her way to try to shame me for parking the rental by a black gate without telling me personally. Instead, she told the customer in front of me not to park like I had. That was unnecessary and unprofessional. When your business has no parking spots available to park in, and no street parking is available because they are off a busy city street, where do you expect people to leave the rental equipment while they are waiting their turn in line, in your office? I will never rent from this location again and I will advise anyone I know to not rent U-haul equipment or storage units from this location because the front clerk is unprofessional, unfriendly, and uses passive-aggressive behavior. Life is too short to deal with people (or companies) like that.
SUSANNA AThe windshield was dirty.
Nicole Ealways the best service great place people always ask who do recommend and i tell them you guys there are other ones but not like this place the best
Janie H | Expérience généraleLeeanna was very friendly and the storage unit was clean.
Christina b | Expérience généraleWash your vehicles inside and outside.
Dana SNo parking outside of locked gates for new customers or truck returns
Timothy HThe associte renting the uhaul needs to know the dose and donts of what to tell people renting their trucks and how to go about any complications when they arise. Keeping the customer service number on hand for uhaul would be a plus too since the associate at this store didn't know it and gave me the mini storage phone number instead of the uhaul customer service number to call to fix the issue. Smh. Also if the associate knew the protocol for renting a uhaul it could have avoided the issue I experienced this go round renting from here. It's unlikely I'd go here again because of it or recommend a friend or family member to either.
Brittany HGreat customer service, fast transaction and friendly.
Victor MThe customer service gal that was there on Saturday April 8th Was very attentive and professional, definitely welcoming & She went above and beyond to help me out excellent five star customer service thank you.
David SGreat experience! Helpful staff and excellent equipment. I would recommend, especially for e-process lovers.
James PStop adding ridiculous charges
Robert BI didn't need a storage unit. I needed a truck thank you
Iris G | RéservationBeing open an hour later would help out customers that have trucks for sure to give them time to get around town to give the truck back other than that service was great with the lady that helped us out she's doing a great wonderful job at your place thanks for all your help
Veronica BI was informed that the storage unit will be open however when I arrived it was not open and there was nobody there to take me in
Henry R | RéservationFront desk mel was very helpful. Super nice & welcoming. Will definitely be recommending this location to family & friends
ilene vI definitely recommend this location. Melinda was amazing. Procrastinating got the best of me and I went in there and she was able to literally MAKE MY DAY! She accommodated me so well. Kept in contact throughout the whole time because it didn't need a uhaul for long. She is a very awesome and amazing person who went out of her way to help me. I really do appreciate it and I cannot thank her enough!!!!! Thank you Melinda keep it up. You are a very sweet person and went out of your way for me. Thank you. Give her a raise! ❤️
Keyundra RThank you Melinda for an awesome experience upon the return of the vehicle !😁
jackie sMelinda was awesome. I needed to rent a pick up to move a bed and needed it within an hour, for only about 2 hours and she made sure to accommodate us. She had it available for us when we showed up and made the entire process very quick and convenient. I will definitely be using her and this location for any other truck rental needs.
veronica lGreat service by clerk truck ac wont work properly
Hector TGreat place highly recommend great service!
miguel sThe sales Agent I believe hen name is Melinda Castro, was very friendly, polite and very up front with all the policies and pricing. , I was in a hurry so she was able to get me in and out in a timely matter, I will definitely be coming back for my next rental, the one negative thing I noticed was the lack of rental variety
Rick RThe facility is inconvenient for picking up and dropping off rentals and customer parking. Staff seemed unfriendly
Nicholas RJessica is really nice and really professional. The location is the cleanest and nicest I've ever been in! Keep up the good work!
Brett LI needed to move a sofa for a family member, last minute. I utilized the user friendly website to reserve a pickup truck. I later contacted the representative at U-Haul explaining I was stuck In traffic and I was going to be late. She was courteous and understanding even though I was a few minutes late. When I arrived she explained to expected a digital texts with hyperlinks to upload my ID in an App. She confirmed the type of rental I had reserved set me up with insurance for the vehicle. It was overall a very simple and stress free process. That makes a big difference on moving day.
ALFREDO MSuper easy and convenient. Also, great customer service. Highly recommend for future movers. Thank you!!
Selena NThe lady in the office that runs the place is so rude, we come from LA and were told drop off is at 9AM they don't open till 10AM so we waited in the lot till they open. Upon arrival the lady right off the bat is being rude asking why we were here after hours and that she doesn't open yet and that were blocking the entrance for people who want to enter the storage which is closed. After we left she charged us a late fee and another day claiming the vehicle was dropped off at 10:36!!! When i called her to confront her she said cant do nothing about it already charged it call uhual if you want your money back bye and hung up.
Carlos AShe was very Rude and on her phone the Whole time. Did not want to give me my Receipt.
WENDY REmployee was amazing!
Salvador PEver time the lady had to help someone (outside), everyone had to stand outside of the office because she was the only person working. There is no parking for customers. There was religious decor in the waiting room:
Mark GGood service
MARLEN WUhauls online reservation system is terrible!!!!!!!! I spent 3 hours to get a truck after having made a reservation at the Kansas Ave. uhaul and they had no truck reserved for me. Three other people in my lines that day had the same issue.
steven lOver charged also. The office lady works all day with sunglasses on. That tells a lot. Some gets the truck checked some don't.
VINEET NLady helping customers was very helpful and knowledgeable. Great experience.
MICHAEL GI moved out of my unit as of December 31st. I received confirmation email of moved out as of January 4, 2022. A balance of $0 was due, but yet the storage unit still took auto withdraw out for the month of January and will not return payment to me. The office claimed I had to give a 30 day notice even though I was told as long as I was out by the 5th of the month, there would be no charge. Now they have rented my unit out… and still won't give me my payment back. If the 30 day notice was your business policy, that is my unit until January 31st, 2022 and cannot be rented out to another customer. I request my payment to be refunded immediately.
JACQUELYNN H | Expérience généraleThe return was off hours. They don't have much parking space for off hours return.
SUMER PMy original reservation and location pick-up was changed which made things less convenient.
DEAN EThank you ! I will use you again if i need too😃
Gloria S | Expérience généraleHello All, I'm being over charged for turning in the truck late. This is incorrect because the truck was turned in on time and the keys were dropped in the box. I have spoken to "Mel" at the Modesto location and she confirmed the truck was there when she arrived in the morning. This is the third time I'm taking time out of my work schedule to resolve this matter. Please credit the over charges back to my card. Merci.
ANGELICA BThe office staff was always very friendly and helpful as they could be. The off site manager isn't so pleasant. And cares nothing about the person(s) renting the units, will suck you up for every penny she can get out of you. Was there 5 or 6 years, at one point found my storage to be leaking from the roof. She didn't compensate me for any of the laundry that needed to be done due to the leak in the roof, I did about 12 loads of laundry but that didn't matter to her she continued to charge me and charge me late fees and whatever the other free fee she could get me on. The staff is great on site and it is clean and well lit just check your units regularly to make sure they're not leaking during rainy season.
BEVERLY P | Expérience généraleAwesome customer service
ALEJANDRO VThere isn't any safe parking. There actually isn't ANY parking. It could cause an accident, if it hasn't already. You should re-evaluate continuing to have this as a pick up or drop off location.
Lapa MClean the van floor was very dirty) and ensure dolly is securely attached ( was bouncing and sliding ) Had to pull over
MARY FThe employee was very friendly but the vehicle had hidden damage that wasn't discovered until I left the lot. Someone cut the gas hose not allowing gas to be replaced and then I even got charged for the gas that was stolen while not in my possession. Worst experience I've ever had with U-haul and i'm purposely going to try and avoid using your services for the rest of my life.
Ernest SThe lock for the truck key was not easy to open. The needle on the truck gas indicator got stuck in a quarter of tank so I ended up overfilling the tank.
German MNothing. The best thing was the customer service. Great job. Thank you.
Gail LFirst and foremost there was no one there I could talk to as I need assistance with payment. I called the phone number given and, even though I was in the normal operating hours timeframe, on one answered the phone or called me back. Not only that, there were other customers wanting to talk to an employee with no luck for them either. I eventually had to call Uhaul to complete the pickup the next day. Horrible customer service! My advice, do not use the Modesto Mini Storage or anything Uhaul or storage related.
John JI had to go to this location after the Tio's location charged me for a dolly and failed to give me one. The standiford location was awesome, the girl working there was so incredibly nice. Definitely recommend!
MICHAEL MMechanically the truck was great windows were really dirty mirrors inside was clean and your employee at the Modesto location Kelly is her first name made a really bad day a little brighter
kelly sI had ORIGINALLY ORDERED MY TRUCK PICK-UP out of the Manteca location, but when I arrived there, I was told I was suppose to pick it up in MODESTO?! Our storage was at Uhaul Dublin, who did not have any trucks available, so Manteca was next closest location. This un-notified CHANGE caused us to be UNABLE TO EMPTY OUR UNIT due to the extra time it took to drive to that location and then back to Dublin storage, where the access hours changed from 10:00PM to 7:00PM some time during the pandemic? This all caused us to be BILLED for another month of storage at Dublin facility, when we were planning to vacate the 19th. The Dublin location was no better - I attempted to contact this location days prior to the 19th, to request a 15 ft truck and inform them of our planned move out, but got no replies to emails nor return calls, BUT INSTEAD, received a RECEIPT for the next months storage charge?! So instead of replying, they just BILLED us for the next month?? As it is, I feel we are entitled to a refund of the final billing as the unit was empty ONE DAY LATER!! (or pro-rate the one day off the billing) ANYTHING to make us want to be return customers!! Almost forgot - BECAUSE we could not get the 15 ft truck we needed, we also had to rent an OPEN TRAILER to tow behind the 10ft truck, but IT could NOT be a one way rental, and we had to RETURN the trailer back to DUBLIN Uhaul 2 days later. THIS WAS THE ABSOLUTE WORST EXPERIENCE EVER WITH A TRUCK RENTAL/MOVE!!
Michael JThe office lady was very nice, but the person who rented van was very late. This was not the company's fault. The van was very dirty on the outside, could barely see out of the windows. Also, the location was hard to get in and out of. My experience was just average, and I would still rent again from them in the future.
MELISSA GI can't think of anything. Very professional, prompt and FRIENDLY.
Narmelin OFriendly, awesome customer service.
KENDRA SThe woman who assisted me was very nice & very helpful. She deserves a raise. And she was beautiful
Saul YI was told When I rented the u-haul to drop it off at a different location because they had to many trucks, so when I went to drop it off at another location they wanted to charge me $300 instead of $30 and said she knew about it she just didn’t want to deal with the trucks, ridiculous had to waste more gas in the U-haul driving back and forth and got charged for the extra gas as well very bad experience from the company off Standiford I will never go there again the lady seemed so lost and unorganized
Jessica STurning in was not easy, but a lot of that had to do with the coronavirus
John DLet people know about registering before pick up. Also we returned the truck with gas but they still charged us a ridiculous amount for 1 gallon of gas.
John DEverything went smooth
Donna IWe were very satisfied with the facility & service .
LENORA B | Expérience généraleThe new manager is amazing and so helpful! She made my move out so simple and fast. Definitely the place to go if you need storage.
MEGAN P | Expérience généraleManager was very personal and helpful.
Privacy R | Premières impressionsThey were closed when we arrived and we had to wait almost two hours to get our storage facility. Other than that no other issues.
Privacy R | Premières impressionsKelly was very helpful, nice and even let me know the prices I was going to pay later down the line, so there weren`t any surprises. when I needed help, she was there to help in no more than a minute.
Privacy R | Premières impressions