Customer Reviews for Modesto Mini Storage
(U-Haul Neighborhood Dealer)

191 évaluations

2021 Standiford Av   Modesto, CA 95350

(209) 578-5254

Heures

  • Mon–Tue
    De 10 h am à 5 h pm
  • Mercredi
    De 10 h am à 4 h pm
  • Thur–Sat
    De 10 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(209) 578-5254

2021 Standiford Av
Modesto, CA 95350

Services dans cet établissement :

Heures

  • Mon–Tue
    De 10 h am à 5 h pm
  • Mercredi
    De 10 h am à 4 h pm
  • Thur–Sat
    De 10 h am à 5 h pm
  • Dimanche
    Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

HOWARD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sophia S. 
Évaluation :
5

I was informed that the storage unit will be open however when I arrived it was not open and there was nobody there to take me in

Henry R.  |  Réservation 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roberto T. 
Évaluation :
5

Front desk mel was very helpful. Super nice & welcoming. Will definitely be recommending this location to family & friends

ilene V. 
Évaluation :
5

I definitely recommend this location. Melinda was amazing. Procrastinating got the best of me and I went in there and she was able to literally MAKE MY DAY! She accommodated me so well. Kept in contact throughout the whole time because it didn't need a uhaul for long. She is a very awesome and amazing person who went out of her way to help me. I really do appreciate it and I cannot thank her enough!!!!! Thank you Melinda keep it up. You are a very sweet person and went out of your way for me. Thank you. Give her a raise! ❤️

Keyundra R. 
Évaluation :
5

Thank you Melinda for an awesome experience upon the return of the vehicle !😁

jackie S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Desiree S. 
Évaluation :
5

Melinda was awesome. I needed to rent a pick up to move a bed and needed it within an hour, for only about 2 hours and she made sure to accommodate us. She had it available for us when we showed up and made the entire process very quick and convenient. I will definitely be using her and this location for any other truck rental needs.

veronica L. 
Évaluation :
4

Great service by clerk truck ac wont work properly

Hector T. 
Évaluation :
5

Great place highly recommend great service!

miguel S. 
Évaluation :
5

The sales Agent I believe hen name is Melinda Castro, was very friendly, polite and very up front with all the policies and pricing. , I was in a hurry so she was able to get me in and out in a timely matter, I will definitely be coming back for my next rental, the one negative thing I noticed was the lack of rental variety

Rick R. 
Évaluation :
2

The facility is inconvenient for picking up and dropping off rentals and customer parking. Staff seemed unfriendly

Nicholas R. 
Évaluation :
5

Jessica is really nice and really professional. The location is the cleanest and nicest I've ever been in! Keep up the good work!

Brett L. 
Évaluation :
5

I needed to move a sofa for a family member, last minute. I utilized the user friendly website to reserve a pickup truck. I later contacted the representative at U-Haul explaining I was stuck In traffic and I was going to be late. She was courteous and understanding even though I was a few minutes late. When I arrived she explained to expected a digital texts with hyperlinks to upload my ID in an App. She confirmed the type of rental I had reserved set me up with insurance for the vehicle. It was overall a very simple and stress free process. That makes a big difference on moving day.

ALFREDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sara M.  |  Expérience générale 
Évaluation :
5

Super easy and convenient. Also, great customer service. Highly recommend for future movers. Thank you!!

Selena N. 
Évaluation :
1

The lady in the office that runs the place is so rude, we come from LA and were told drop off is at 9AM they don't open till 10AM so we waited in the lot till they open. Upon arrival the lady right off the bat is being rude asking why we were here after hours and that she doesn't open yet and that were blocking the entrance for people who want to enter the storage which is closed. After we left she charged us a late fee and another day claiming the vehicle was dropped off at 10:36!!! When i called her to confront her she said cant do nothing about it already charged it call uhual if you want your money back bye and hung up.

Carlos A. 
Évaluation :
1

She was very Rude and on her phone the Whole time. Did not want to give me my Receipt.

WENDY R. 
Évaluation :
5

Employee was amazing!

Salvador P. 
Évaluation :
1

Ever time the lady had to help someone (outside), everyone had to stand outside of the office because she was the only person working. There is no parking for customers. There was religious decor in the waiting room:

Mark G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Troy L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gloria G.  |  Expérience générale 
Évaluation :
5

Good service

MARLEN W. 
Évaluation :
4

Uhauls online reservation system is terrible!!!!!!!! I spent 3 hours to get a truck after having made a reservation at the Kansas Ave. uhaul and they had no truck reserved for me. Three other people in my lines that day had the same issue.

steven L. 
Évaluation :
1

Over charged also. The office lady works all day with sunglasses on. That tells a lot. Some gets the truck checked some don't.

VINEET N. 
Évaluation :
5

Lady helping customers was very helpful and knowledgeable. Great experience.

MICHAEL G. 
Évaluation :
5

I moved out of my unit as of December 31st. I received confirmation email of moved out as of January 4, 2022. A balance of $0 was due, but yet the storage unit still took auto withdraw out for the month of January and will not return payment to me. The office claimed I had to give a 30 day notice even though I was told as long as I was out by the 5th of the month, there would be no charge. Now they have rented my unit out… and still won't give me my payment back. If the 30 day notice was your business policy, that is my unit until January 31st, 2022 and cannot be rented out to another customer. I request my payment to be refunded immediately.

JACQUELYNN H.  |  Expérience générale 
Évaluation :
3

The return was off hours. They don't have much parking space for off hours return.

SUMER P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAVONNE M. 
Évaluation :
3

My original reservation and location pick-up was changed which made things less convenient.

DEAN E. 
Évaluation :
5

Thank you ! I will use you again if i need too😃

Gloria S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ADRIANA V. 
Évaluation :
1

Hello All, I'm being over charged for turning in the truck late. This is incorrect because the truck was turned in on time and the keys were dropped in the box. I have spoken to "Mel" at the Modesto location and she confirmed the truck was there when she arrived in the morning. This is the third time I'm taking time out of my work schedule to resolve this matter. Please credit the over charges back to my card. Merci.

ANGELICA B. 
Évaluation :
5

The office staff was always very friendly and helpful as they could be. The off site manager isn't so pleasant. And cares nothing about the person(s) renting the units, will suck you up for every penny she can get out of you. Was there 5 or 6 years, at one point found my storage to be leaking from the roof. She didn't compensate me for any of the laundry that needed to be done due to the leak in the roof, I did about 12 loads of laundry but that didn't matter to her she continued to charge me and charge me late fees and whatever the other free fee she could get me on. The staff is great on site and it is clean and well lit just check your units regularly to make sure they're not leaking during rainy season.

BEVERLY P.  |  Expérience générale 
Évaluation :
5

Awesome customer service

ALEJANDRO V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alfonso G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rafael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Z. 
Évaluation :
1

There isn't any safe parking. There actually isn't ANY parking. It could cause an accident, if it hasn't already. You should re-evaluate continuing to have this as a pick up or drop off location.

Lapa M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DENISE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angeleigha A.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angeleigha A. 
Évaluation :
2

Clean the van floor was very dirty) and ensure dolly is securely attached ( was bouncing and sliding ) Had to pull over

MARY F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tammra S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roman M. 
Évaluation :
1

The employee was very friendly but the vehicle had hidden damage that wasn't discovered until I left the lot. Someone cut the gas hose not allowing gas to be replaced and then I even got charged for the gas that was stolen while not in my possession. Worst experience I've ever had with U-haul and i'm purposely going to try and avoid using your services for the rest of my life.

Ernest S. 
Évaluation :
4

The lock for the truck key was not easy to open. The needle on the truck gas indicator got stuck in a quarter of tank so I ended up overfilling the tank.

German M. 
Évaluation :
5

Nothing. The best thing was the customer service. Great job. Thank you.

Gail L C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

alan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stanley B. 
Évaluation :
1

First and foremost there was no one there I could talk to as I need assistance with payment. I called the phone number given and, even though I was in the normal operating hours timeframe, on one answered the phone or called me back. Not only that, there were other customers wanting to talk to an employee with no luck for them either. I eventually had to call Uhaul to complete the pickup the next day. Horrible customer service! My advice, do not use the Modesto Mini Storage or anything Uhaul or storage related.

John J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gloria G. 
Évaluation :
5

I had to go to this location after the Tio's location charged me for a dolly and failed to give me one. The standiford location was awesome, the girl working there was so incredibly nice. Definitely recommend!

MICHAEL M. 
Évaluation :
5

Mechanically the truck was great windows were really dirty mirrors inside was clean and your employee at the Modesto location Kelly is her first name made a really bad day a little brighter

kelly S. 
Évaluation :
2

I had ORIGINALLY ORDERED MY TRUCK PICK-UP out of the Manteca location, but when I arrived there, I was told I was suppose to pick it up in MODESTO?! Our storage was at Uhaul Dublin, who did not have any trucks available, so Manteca was next closest location. This un-notified CHANGE caused us to be UNABLE TO EMPTY OUR UNIT due to the extra time it took to drive to that location and then back to Dublin storage, where the access hours changed from 10:00PM to 7:00PM some time during the pandemic? This all caused us to be BILLED for another month of storage at Dublin facility, when we were planning to vacate the 19th. The Dublin location was no better - I attempted to contact this location days prior to the 19th, to request a 15 ft truck and inform them of our planned move out, but got no replies to emails nor return calls, BUT INSTEAD, received a RECEIPT for the next months storage charge?! So instead of replying, they just BILLED us for the next month?? As it is, I feel we are entitled to a refund of the final billing as the unit was empty ONE DAY LATER!! (or pro-rate the one day off the billing) ANYTHING to make us want to be return customers!! Almost forgot - BECAUSE we could not get the 15 ft truck we needed, we also had to rent an OPEN TRAILER to tow behind the 10ft truck, but IT could NOT be a one way rental, and we had to RETURN the trailer back to DUBLIN Uhaul 2 days later. THIS WAS THE ABSOLUTE WORST EXPERIENCE EVER WITH A TRUCK RENTAL/MOVE!!

Michael J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

carolyn Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sabindra K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MoHammad Matin K. 
Évaluation :
3

The office lady was very nice, but the person who rented van was very late. This was not the company's fault. The van was very dirty on the outside, could barely see out of the windows. Also, the location was hard to get in and out of. My experience was just average, and I would still rent again from them in the future.

MELISSA G. 
Évaluation :
5

I can't think of anything. Very professional, prompt and FRIENDLY.

Narmelin O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joy L. 
Évaluation :
5

Friendly, awesome customer service.

KENDRA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gustavo A. 
Évaluation :
5

The woman who assisted me was very nice & very helpful. She deserves a raise. And she was beautiful

Saul Y. 
Évaluation :
1

I was told When I rented the u-haul to drop it off at a different location because they had to many trucks, so when I went to drop it off at another location they wanted to charge me $300 instead of $30 and said she knew about it she just didn't want to deal with the trucks, ridiculous had to waste more gas in the U-haul driving back and forth and got charged for the extra gas as well very bad experience from the company off Standiford I will never go there again the lady seemed so lost and unorganized

Jessica S. 
Évaluation :
4

Turning in was not easy, but a lot of that had to do with the coronavirus

John D. 
Évaluation :
3

Let people know about registering before pick up. Also we returned the truck with gas but they still charged us a ridiculous amount for 1 gallon of gas.

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
5

Everything went smooth

Donna I. 
Évaluation :
5

More parking spaces it's to small hard to park

Jane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cyndi B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hamza A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave H. 
Évaluation :
5

Super nice staff!

Christopher M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew H. 
Évaluation :
5

No issues. Staff was great and went above and beyond

alexander S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jack B. 
Évaluation :
4

Trailer was clean but the maintenance was not kept up the tires were out off balance or bruised and one was showing the wear bars which i didn't notice until after I had loaded my vehicle on it. When empty it wasn't noticable. I was barely able to make 45mph without having a serious vibrations on the right side tires of this trailer. I've rented many car haulers from Uhaul and never had a issue until now.

Kris M. 
Évaluation :
4

Customer service was amazing!

KARINNA L. 
Évaluation :
1

I confirmed with an online chat the location and time to pick up the uhauI. I got there and they said i wasn't in their system. I was scheduled to pick up a van at 12 for 8 hours with a printed out confirmation page confirming an 8 hour rental. and had to return due to something on their end. I had to return after work, When i went back they charged for two days instead of one and still didn't have the appt in their system.

Natalie V. 
Évaluation :
3

We were very satisfied with the facility & service .

LENORA B.  |  Expérience générale 
Évaluation :
5

Representative was very helpful and friendly

Adriana V. 
Évaluation :
1

First time at this location.had a 11:00am appt.Called and inform rep.I was running a few minutes late. Arrived by 11:15 ish.. rep.asked how long did i plan on keeping the truck. i asked don't we get 24 hours.She said yes,but ,you need to have it back by 11,bcause,we have sat.resv.for 1130. .brought truck back by 1125,and went in to pay and noticed 1130 resv.had not arrived. And she stated,if they had been here waiting,you would have had to pay for an extra day! I was floored.i said any other uhaiul,i've used .you get grace period of at least and hour or more. Another young rep chimed in,you should probably have went there. I did not respond,because i'm under enough stress,and it could have got real nasty and ugly from me..I just assumed that all uhauls have a return grace period. I was not rude with the staff,i just wanted to know the policy.

Doreen C. 
Évaluation :
5

A fantastic location, the staff was very polite and helpful, the van I rented was oerfyfor my in city needs, I would truly recommend this location, thank you Joleen for your awesome help...

Omar M. 
Évaluation :
5

The new manager is amazing and so helpful! She made my move out so simple and fast. Definitely the place to go if you need storage.

MEGAN P.  |  Expérience générale 
Évaluation :
5

Joleen the Ofc Mngr was superb! I could not have asked for a better service experience. Joleen was very genuine and treated me like a good friend and not a customer. Thank you again Joleen!

Roger M. 
Évaluation :
1

They rented me a truck that had a damage on top which I didn't see and do that had to pay for it We didn't do a walk around I trusted them And stole my debit card info to do fraud Not a good place to rent And now that I explained o them my problem they backed out and never did anything to solve the issue and they were being so rude

Nora Isabel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan G. 
Évaluation :
5

I appreciated the kind, quick and efficient service I received, would definitely recommend this location to friends.

Julie C. 
Évaluation :
5

Jolene was excellent, she made me feel very welcome and she attended to every need.

brian B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vasile N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Phaly A. 
Évaluation :
5

Good service

Andrei G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Orlando A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

terry B. 
Évaluation :
1

The girl that was helping us Christina was the rudest person I have ever met.when we got the van she had her daughter there in the office and didn't even check the car. I did not agree with the gas and she continued to argue with me to the point I told her. I'm not trying to argue with you please hand me my receipt so I can leave. Will never go there again. McHenry is so much nicer.

dani O. 
Évaluation :
5

get your trucks up to usable code. the alignment in the truck we used was "off". also, my original truck was not available. was told to call uhaul international, instead...

Tamara C. 
Évaluation :
1

Have good costumer service because that lady working there is rude and plus she charged me in my card the wrong amount and then I needed to called customer service.

aracely Q. 
Évaluation :
3

Christina was very helpful.

DEANNE M. 
Évaluation :
1

It was the dirtiest U-Haul we have ever been in. Had sunflower seeds and dog hair in it. Definitely wasn't clean. The front desk clerk lost the keys so it took 30 minutes to look for them. It wasn't until we thought to look in the truck that my husband found them and told her. This location NEEDS more people to work at the desk to provide efficient customer service. Some people waited about an hour to be served. There was no seating inside for customers who were elderly and need to sit. In general I think this place shouldn't service U-Haul rentals unless they are equipped to provide quality and efficient services.

Kathleen F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

todd A. 
Évaluation :
5

CRISTINA WAS wonderful ,and very helpful.

CRISTELL H. 
Évaluation :
5

Front desk Gal was great to work with return.

Chad R. 
Évaluation :
1

This experi nice was absolutely deplorable. The girl working both when we revés and returned was rude and curt. We had a fiasco because she overheard me telling another customer that my husband was frustrated because he was had been struggling with someone's attitude. She heard this, immediately assumed we were talking about her and began yelling at us and berating is. She was very friendly toward the Hispanic people that came in, but anyone that was white, she was very rude to. We felt very discriminated against and hated. Then she falsely claimed that there were scratches and dings on the truck, when we had returned it in the EXACT same condition we had rented it. We have pictures both before and after, so that's not a concern,...the treatment we received is what was absolutely unacceptable. To be discriminated against when you are patronizing a business is horrible. This business should be reported.

Mattao R. 
Évaluation :
5

Manager was very personal and helpful.

Privacy R.  |  Premières impressions 
Évaluation :
2

They were closed when we arrived and we had to wait almost two hours to get our storage facility. Other than that no other issues.

Privacy R.  |  Premières impressions 
Évaluation :
4

Kelly was very helpful, nice and even let me know the prices I was going to pay later down the line, so there weren`t any surprises. when I needed help, she was there to help in no more than a minute.

Privacy R.  |  Premières impressions 
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