Le client n'a pas laissé de commentaire.Allison F.
Customer Reviews for Money Tree Family
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Money tree family didn't show up for pick up. Said he had to do it remotely and we had no choice. Money tree family also said I had to pay extra money, more than the contract I received from Uhaul. He charged me quite a bit more money and said I had no choice if I wanted to rent the U-Haul. Someone from U-Haul corporate really needs to call me if they want to know more. 910-651-6551. Take careKearen F.
Terrible. We have been charged for a mistake and no one seems to be able to help us. We were charged for mileage we did not use. It was incorrect in the computer when we picked it up and we were told it would be corrected and never was. Now we have been charged and no one to help us deal w this. Everyone puts it on everyone else. And now we were charged over $400. Ridiculous.Michael P.
Very Professional. Best support I ever received while renting a truck. They went above and beyond.tiquan J.
Very professional, on time and answered all questions or concerns I may have had.Kendra E.
Le client n'a pas laissé de commentaire.John O.
Le client n'a pas laissé de commentaire.Dotty D.
First off the location stated they were open til 11pm. We got there close to 9:30pm and door was locked. Wasted 45 minutes trying to figure out where the key drop off box was located. Once we found it on the neighboring stores door the lock on the lock on the box was broken slicing my husbands finger open and giving complete access to Anyone walking by to the UHaul keys Totally ridiculous. Peace out UHaul. I now have a 3 hour drive home. Uhaul has now lost my business due to this drop off location.Ralph R.
Truck was filthy inside cabin when rented and I was charged a cleaning fee also overcharged for mileagetina J.
Professional yet helpfulScott B.
This location is amazing. Super helpful and friendly with a good stock of trucks and equipment ready to go. Terre was easy to work with and willing to assist in any way you need. This will forever be my new location for moves and referrals.amanda H.
Excellent customer service by Mr. FeltonKathren P.
None at this timeLawrence C.
Le client n'a pas laissé de commentaire.jordyn H.
The was no dolly. I had to wait and hour to get the keys. The truck had no gas. We has to argue to get the dolly and telling use that he has a bunch of them but it's not his problem. He finally agave us one once we kissed his but. The truck was dirty and had the owners lighter in it.Sara T.
Le client n'a pas laissé de commentaire.Jesael S.
Le client n'a pas laissé de commentaire.Grant C.
Le client n'a pas laissé de commentaire.Linda V.
Le client n'a pas laissé de commentaire.Donna R.
Le client n'a pas laissé de commentaire.Zachery A.
A bloody messRobert H.
Le client n'a pas laissé de commentaire.Nathaniel A.
Le client n'a pas laissé de commentaire.Jacqueline D.
Location was closed. They put the wrong amount of gas and charged meGREGORY K.
Location is a strip mall off Nova street. No signage to let you know. If not for GPS I would have never seen the place. No sign on back of building where I was led to drop off truck. Then to drop off key was another adventure I care not to have again. The number on the contract 386-310-2006 was a recording of no longer in service. So my wife and I made a trip around the front of the location to look for some kind of sign saying "U Haul" or Money Tree Family. Finally found store 107 had U Haul small sticker on door. Looked all around the door area for a drop off box, none found. Called the number on the door which was different With same result disconnected message. So the US mail boxes were there looked around those for key drop, nope. Went back around to rear of building by rear entry no drop box there either. So I gave up, better than 40 minutes to drop this truck off and I still have key. When I first arrived and did not see any sign for Money Tree Family on back of building I looked on line for another possible drop off location close by. I called the one on Speedway Blvd and get nothing but run around recorded message. And it was 4:40 pm. Messages sounded as though we a corporate office not a location in Daytona.So not finding a key drop at the Nova location I decided I will just take key over to company location on Speedway Blvd, put in box with a note where they can find the truck. As I am leaving Nova location I see a orange box attached to a fence of a business across the side street from the place I dropped the truck. The wife said hey they trucks parked there. I believe it was a used tire shop (Sams Tires 1807 North Nova)I figured maybe just over flow from Nova location as you have to park behind building and not much room. So I dropped key in that box and started our 3,5 hour trip home. So around 8:45 PM my son gets a call asking about the truck, and he knows nothing. So he calls me and I get in contact with an individual at 561-446-4112. I give him information about key and he tells me that is a different location. He tried to convince me there is a drop off box at his location, but Im not believing it. I did miss his phone call originally, but he did not leave a voice mail for me to get back to him. He also called the wife's phone and did not leave a message to call back. I am guessing maybe he called while we were eating . I know this is not the average rental. 2 years ago I helped a friend drive the same kind of equipment from Florida to Montana and everything was exceptional. I guess that's why this was such a complete and udder disappointment.Dion H.
Quick renting process. Vehicle was very clean and in great condition. Easy return. I recommend this location!daniel S.