Le client n'a pas laissé de commentaire.
Austin K
Customer Reviews for Monte LeGrand
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Send other U-Haul employees here for training
Cynthia FChange the headlight bulbs in the truck ai used. They do not produce enough lumens and are somewhat dangerous for night driving
WILLIAM SDave was great. His energy was amazing 🤩
Regina PThis location is always organized, on time and very friendly. The trucks are clean & well taken care of.
AMBER TNothing everything was really nice really nice guy David I really liked him and enjoyed him
Todnisha CNothing, because I always experience the best customer service at this location.
Angela NGreat guy! very down to earth and will go above and beyond for customers
Dustin AInspect dolly before renting and/or explain dolly defect before renting
William TDave was friendly and kind. He took extra consideration with some winter weather coming our way and provided great customer service.
Chrydtal JDrop off was 21 miles from destination, took 30 minutes to drive there resulting in being 6 miles over my allotted mileage. According to your app this was supposedly the closest drop off destination but we saw several dealer lots going to this destination.
Steven TStaff was very professional and friendly, Made you feel like family and friends, Will refer them to everyone needing uhaul rentals,
Larry DPersonal was very professional and informative, They even went out of there way to assist us in our return, This location is one of the best we have ever had service from/with, Thank You
Larry DOutrageously high
Cynthia BAdditional charges were added to my bill without my knowledge or permission. Would not honor my AARP discount Lied about tow trailer not being able to backup while hooked up to truck. DON'T USE THIS LOCATION (Berry in Louisville, KY)
George FI had no reservation walked in explained what i was hoping get he was very courteous, pleasant, prompt. process was easy. i will rent from him again. Thank you so much RON DECKER
RON DMr Dave was very friendly & helpful. I definitely appreciate it!!
Lakeisha SMore than one ignition key fit the vehicle that I had rented and I was given the wrong key. Later that day I had to meet the owner to switch keys out. I would recommend if an ignition gets to the point where more than one key fits to replace the ignition. This would not only prevent incidents like this from occurring but also theft. With that being said the owner Dave was exceptional in customer service and accommodating in working with me in my needs of the uhaul.
Andrew Whe went above and beyond!! super sweet and kind! i’ve rented with him twice and he’s always commanded me in every way he could!
amarionna kEverything was perfect quick and the lot manager was super sweet and friendly.. nothing needs to change
Cassy MTech was very professional and helpful. Will use this location again. Thanks for great service
Larry DService Was Great! Could’ve Asked For Better Service!
Czar TVery niece place..people work here...
JACQUELINE MDavid was very friendly and easy to deal with. I definitely will recommend his location to anyone looking for a truck or trailer rental. And there is no place else I will go for my own needs. Thanks, David, for a great experience.
Thomas RDavid was great, very friendly and helpful. The location was super cool, plenty of parking would absolutely recommend!!!
Jamie TDavie was friendly. We had a few issues with our reservation but we worked them out. We had reserved the truck for 24 hours because we didn't know how long it was going to take us. Upon returning the truck we were charged $20 gas charge. Yes, the owner told us to return on a 1/2 tank however, it wasn't a 1/2 tank when we got it. It was under the line. When we put gas in the truck, it was back at the line, if not a little more. Throughout my years of reserving trucks, I've NEVER, that I can recall been charged for the gas. I always put it back were it was to avoid that fee. So we had put $15 in the tank and was charged another $20 on top of that. Also I've never had the owner return a truck for me. I always handle that when I return it but I did not get the chance to do that. I am thankful that I took pictures before to have a documentation. Other than that, we had a good experience at this location.
Beverly WDave is very nice and helpful! I have never had any issues at this location.
Kathryn JLe service à la clientèle était génial. Definitely will call and use them again.
MARCELLA SThe attendant was super friendly and made the whole thing s pleasant experience.
Andres GVery professional and knowledgeable and friendly it was great experience.
Frederick JBecause I didn’t get all of my deposit back I paid 104:00 and got back 28:00 dollars and the truck only cost 38:00 dollars
Rufus HDavid is awesome. I won't rent anywhere else except this location.
elizabeth fGreat guy Dave is and very helpful
KAORU ONOTHING AT ALL!! David was great and very helpful!!
darrick gExperience was fine.
Ruth ADavid was very helpful and funny. He was also very empathetic and kind.
Anteshia PDavid was very friendly, helpful and accomodating
ROBERT NVery personable and professional
Rashawn LJust continue to be the gentle giant who plays no games with his business!! Best U haul rental in Louisville ❤️
Shanda WThe guy that runs this office was very rude threaten to take out a warrant that the truck was not returned in a timely fashion, which we were returning the truck once we finished moving, but he was being very nasty, threatening to involve the law. I'll because of someone else's screwup.
James MDavid is always awesome. Customer service was outstanding. I really appreciate his patience with trying to get me setup Wednesday and finalizing the deal Thursday. I'll be back!!
Renita SThey were great and really helpful, if I need a uhaul again I’ll be going to this location!
Olivia MVery rude yelling and very lies about has hand not working and he know it was not working I will not go there no more
patricia fAucun
Khamis AService and the ppl were great I'll rent again they r my first choice
Gregory SEl dueño muy amable y buen trato
Vermayda RLower mileage rates.
Darrell PExcellent Service
Bhupeshchandra PGreat guy to work with
Larry JVery professional and accommodating
Rosa SCustomer Service was great I will definitely be back.
Carrie BNone!! Great service
Anthony SMonte and his brother David are some stand up guys and will do anything to work with you and help you out. If you are needing anything moved these are the guys!!! Je les recommande fortement.
Andy AAnd a very bad part of town owner, and never returned my calls to confirm
gary LI tried to drop this off a day earlier they were closed at 3:30, I had to drive 15 miles out of my way and passed two other U-Haul rental places to get to this one rude customer service will not rent from this place again
gary LMr David was very nice and professional and courteous...he accommodated me on a Sunday when there was no open uhauls.. and also educated me on the proper size truck to get.....I will very much so recommend his business and will use him again..
rashanda dDavid was very helpful, friendly and an overall nice guy!
Christopher CStandard cleaning fee ridiculous. Nothing was left behind.Nothing was eaten. Literally drove from a to b replaced gas and dropped it back off by 5 which they stated it would be open. They were not. Truck felt like it needed some alignment work.
Patrica NI rented a truck from Louisville ky on Berry blvd March 24 2023 and the first truck was broke. When I tried to turn it on it would not start when I finally got it started I took it back. The man David did not want to give me a new truck he said if it break down in the middle of moving he will send somebody to come get me. Well I thought that was going to be inconvenient, so I had to argue with him to get a new truck. Finally he gave me a new truck. Because you f the late start I had to keep the truck a little later in which I was going to pay. Again the truck was due back at 9 am March 25 2023 , however I didn't get the new truck until 100pm, however do you know David report my truck stolen after 1200pm March 25 2023. I did not even have the truck for 24 Hr. Worse experience I ever had in my life. I will never I mean never rent from Uhal never again . My friends nd my big family nor anyone they know will never rent from this evil corporation again. Please just go to another truck company these people are evil. I call the customer service they tried to take the report off , but they couldn't get in touch with the manager. Terrible experience. Please don't rent from them.
Wanda HGreat guy in the office there and took good care of me. Although, he was not accurate with the amount of fuel in the truck and that cost me over $26 at return. The truck threw a belt on the last leg of my journey and I lost power steering as well as most of the brakes. I barely made it, but did end the end.
Chris DGreat service Thank you very much
graviel mOwner was very nice but There wasn’t any heat in the truck, check in engine light came on, truck started to run funny,and we worst got the truck on empty.
BRIANNA D