Le client n'a pas laissé de commentaire.Elena P.
Customer Reviews for Montgomery Car Wash
U-Haul Truck Share 24/7© Location
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Montgomery, TX 77316
Services dans cet établissement :
Heures d'ouverture de l'établissement
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What is 24/7?
It's the way we allow you to pick up your truck at anytime, day or night, using your mobile device. We are always open on your smartphone to Make Moving Easier©.
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The location is pretty crappy and luckily it is a good small town otherwise you would feel unsafe picking up a truck at night. It takes quite a while to go through the pickup and dropoff process so this should always be done by 2 people. Trucks also parked in tall grass that is like a ditch, so you need a gutsy experienced driver to get it out. I would not want to do this in the rain.Wilfred B.
Le client n'a pas laissé de commentaire.Bryan H.
Le client n'a pas laissé de commentaire.Joy H.
The box of the truck has a roof leak and leaked rain all over my furnitureâ€¦â€¦.. I'll be leaving a negative review on every uhaul review site I can find.Rene M.
The oil change light was on when I picked up the truck.. ran very badlyangela R.
The 24/7 checkin process is cumbersome. Why is their a need to take photos of the driver's license if it has already been uploaded to the site? Also, there was a mixup on the rental. The truck I was assigned was given to someone else. After 45 minutes, with the help of Liberty on the phone, I was finally able to get a rental. The check-out process worked well.Keith K.
Le client n'a pas laissé de commentaire.terrie S.
It was over an hour from when I arrived until I was able to get the key and drive the truck. The online process froze up and glitched out many times and almost impossible to take clear enough photos to be qualified to drive. Some agents are better than others, Randi was slow to help and never reaaly did, just kept making me take pics over n over again ...then timed out. Eventually connected w an agent that helped me get on the road .Matthew H.
This location is a little bizarre in the fact that there's not really anywhere to park. I had to park at brookshire brothers and walk over to get the U-Haul. Other than that it was a very smooth experience and I appreciate the ease of the process.Kaleb R.
Le client n'a pas laissé de commentaire.Taylor B.
The owners happened to be at the location and this was great, as the self pick up was not overly intuitive, they were a great help...they had to use their tools to release the lock for self pick up. Trucks front end seemed a bit unstable, but otherwise truck seemed to be in decent shape.Rex S.
There was no dolly or blankets on the truck. The phone number and online reservations and your ass are horrible. I could not check out via mobile, which is what I needed. I spent an hour waiting to talk to somebody and then the call dropped because I was on the phone for too long. If the manager didn't show up and call her manager, I don't know what would've happened. Saying it was an extreme setback and disappointment for a three hour delay that pushes everything and this organizes everyone's schedule, is an understatement. The Beaumont location got a good review, because I wanted to talk to a real person that was there and turn the truck in. I wasn't gonna try your app or phone number again. I would rather pay hundreds, if not thousands of more dollars to use someone else to move instead of dealing with this again. Hopefully, You care about Customer Service or want more information. Call me and I will explain more 4097197717Tad S.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Payton B.
Le client n'a pas laissé de commentaire.Russell B.
Didn't have extras equipment I ordered. Changed location of pick up change pick up time to 3 hours later with notice and uhual app Didn't work for checking or check out. If I wanted to work for uhual would have gotta job. Uhual should dealer should check you in and out.Valarie R.
Remote Renting was new to me. I wasn't real sure of the process. I had trouble opening the lock until a representative happened to show up and explain how to open it. I wasn't sure how much gas I needed to replace, so I overfilled to be sure. The return process did not work properly at all, and required many emails to ensure it had been done right. It was probably me as much as it was my phone not allowing me to show my location upon return, but the Rent and Return process left a bit to be desired. And that truck literally GUZZLES GAS. What is U-Haul doing to be more eco-friendly in the 21st Century? Merci.Edward L.
Le client n'a pas laissé de commentaire.Jeff D.
The original reservation was changed. Had to wait to get the code sent. Once that was resolved things went very smoothlyWilliam V.
The locks need to be updated. It took us a while and a screwdriver later to get this over to open.JoseLito P.
Make it easier to check in and check out uhaul with better internet service.Kimmerly M.
Le client n'a pas laissé de commentaire.Diana E.
Not make it so cold outside! Well considering y'all have no control of the weather, I have nothing bad to say at all! Easy pick up and drop off!JACOB T.
The website kept timing out and it took me an extra 30 minutes to get my truck and sign in. The website NEEDS to be updated. I needed TWO people to verify which is really inconvenient when In a hurry and you might not have an extra 2 people.Katie B.
I just had problems with lock combination. Maybe insurance locks are working better or not old and hard to operate.Tommy B.
Le client n'a pas laissé de commentaire.CHRISTOPHER S.
Since there was no actual office I had to check-in by mobile divide. This process was difficult and time consuming. The vehicle was parked in tall grass close to fire ant mounds. Alleviating these conditions would make the experience more tolerableDarrell R.
Le client n'a pas laissé de commentaire.KENNETHF C.
The online process is very difficult due to poor cellphone reception at the location.Marc M.
To many online steps for confirmation.Ernest R.
Need a building to work out of, not a table under a shade treeDENNIS B.
Le client n'a pas laissé de commentaire.Andrew E.
We did not have a good experience with Uhaul, not this location but the one we originally booked with in College Station whom gave our truck to someone else without calling us. The 24/7 check in location would not work on my phone until I downloaded the app. My husband was not able to check it back in due to bad service at this location.Jessica S.
Le client n'a pas laissé de commentaire.Allan C.
Le client n'a pas laissé de commentaire.Robert P.
Hard to see.Angela V.