The location itself is good. The 100 % remote APP though took forever to get the truck checked out. It's a very thorough app, but you have to dedicate 30 minutes to get through it all, especially if you hadn't downloaded it before you got there. It took me that long to get the truck and about 15 minutes to check it in afterwards. This is because they also had to call two contacts to make sure I was a legit person. Plus I had to take multiple pictures and it was like a scavenger hunt trying to find the right truck and the right key to unlock it. This ended up making me late to my appointment to pick up items in the truck and I ended up having to rent the truck an extra day to make up for it - because I hadn't factored in the extra check in time for a completely remote location. So it cost me. I won't be doing a complete remote check in ever again!!!!!
Rosanna M
Montgomery Car Wash
24/7 Rentals
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U-Haul Truck Share 24/7© Location
Services dans cet établissement :
One-Way and In-Town® Rentals in Montgomery, TX 77316
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
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- 2,5 - Cote moyenne des clients
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Horrible cell service at that location for doing a mobile pick up.. free WiFi was spotty. Was given keys to the WRONG TRUCK! Then was given the run around by some customer service agents and put on infinite hold, when we were just trying to do the right thing with the information we had. I was told we would get a call from management regarding the escalated situation and it is three days later and I have still not received that call.
PAUL WWasted 45 minutes because 1. The locks are super hard to open and 2. Once I got it open there was no key. Had to call around and wait for somebody do try box number 2…oops also no key. Luckily guess number 3 was correct.
DOUGLAS MThe truck was on the lot but could not get into the lock box to get the key. Once I was able to get the site manager on the phone, she was not very helpful in helping me get into the lock box. Only after speaking to a U-haul customer service representative, they were finally able to get me in a truck (not the one I requested).
Bryan KIf you’re a business you should focus on customer care. We have dropped off two uhauls there and no one was available. Just a bad feeling of being accused of not dropping off a uhaul two days later.
Ernesto L