Customer Reviews for Montgomery Village BP
(U-Haul Neighborhood Dealer)

304 évaluations

19304 Montgomery Village Ave   Gaithersburg, MD 20886
(Located at Montgomery Village Ave & Centerway Rd in Montgomery Village)

(240) 449-3186

Heures

  • Mon–Sun
    De 8 h am à 6 h pm

Services dans cet établissement :

Pour nous contacter

(240) 449-3186

19304 Montgomery Village Ave
Gaithersburg, MD 20886
(Located at Montgomery Village Ave & Centerway Rd in Montgomery Village)

Services dans cet établissement :

Heures

  • Mon–Sun
    De 8 h am à 6 h pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The weather was bad so I was late but the associate (Ferus - I think) was polite and patient. I really appreciated his courtesy, demeanor and professionalism. A big "thank you" to him!!!

Irene A. 
Évaluation :
1

The guy that works here has NO idea what he is doing. Made me come back to the store THREE times. Never again.

Bernice S. 
Évaluation :
2

It was good a little confusing where to park the uhaul

Eric W. 
Évaluation :
1

I was scheduled to pickup the truck at 9:00am,and the guy at BP didn't even know it he had to keep calling his boss who didn't understand either long story short I didn't get the truck until 9:45, and I was on a schedule. Anyway U-Haul itself is good, but not the BP gas station.

Stephanie S. 
Évaluation :
1

Extremely rude. Refused to help me and told me I had to use the mobile app to drop off the U-Haul. When the app wasn't working he magically had the ability to help me. Still was not very helpful because the second someone else walked in he stopped assisting me. The app finally started to work so I quickly followed the steps and got out of there.

Matthew P. 
Évaluation :
1

I have been charged for insurance without notice. I always use my auto car insurance. This time, I was charge with uhaul insurance without me knowing anything.

Jose G. 
Évaluation :
5

The gentleman who rented me the truck was courteous and very helpful.

GEORGE T. 
Évaluation :
2

It's a gas station/drop off u-haul area. Not very helpful and no idea if your at the right place

Brenda C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ming-Yu L. 
Évaluation :
5

Service was excellent!

Abigail W. 
Évaluation :
5

Very kind, very attentive staff. Thank you

Robert G. 
Évaluation :
5

Good service and clear instructions A

Andres fabio E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OLALEKAN A. 
Évaluation :
2

Difficult to start truck also was not clean debris left over from last user didn't have hand truck but when opened unit had appliance dolly

Andre V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie W. 
Évaluation :
1

When I reserved truck online, I declined the insurance also known as safeauto $14. At the location they added automatically charged me without my permission & didn't even bother to explain me. I want refund. I tried to contact uhaul but seems like no one answer the phone. I want someone from uhaul contact me or I'll dispute this transaction.

Shahriar A. 
Évaluation :
1

Very very rude Indian man Mike or some name with M. He is very ride and crazy . He charge me more I should. He lied on the fuel I use. And charge me more money. He is crazy and nonsense.

Yawa E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
1

Good evening,Just cut my moving short due that the only vehicle at the lot was assigned to me. The clerk was working his very first day and he was telling to come back tomorrow to get my reserved vehicle. After so many issues and excuses I was able to do the check in myself. My extended my original reservation to the 24 hour cycle, requested a hand truck for $7 dollars that was never provided. The vehicle has about close to 80k miles. The transmission was jerking all the way to the final. I called several times to the Uhaul station where I picked up the vehicle NO ONE pick up. I called out the move! What I suppose to do? Load up so to breakdown down the road? I expect a full refund regarding this reservation.

Manuel M. 
Évaluation :
1

The men in here extremely rude. Would definitely never recommend uhaul again.

Trevin H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Adriana R. 
Évaluation :
3

i had a lot of trouble renting this uhaul. not because of this location. Its a long story of frustration. this location was fine.

Rachel S. 
Évaluation :
5

Excellent service à la clientèle

AMIT S. 
Évaluation :
2

The UHaul representative rude and show no manners.. That is bad news for the company.

Luis R. 
Évaluation :
1

Zaheer Ahmad argued with me about not putting gas in the car, when in fact I DID fill the truck with gas. He did not allow me to go back in the truck to show him that I filled the tank he accused me of lying even though I told him I filled the tank. He claimed he "knew my type" and that I did not actually fill the tank. He told me to go away when I wanted to show him that i filled the tank and then he used my card information and charged me to put gas in the truck. I stayed in the area and did not see him move the truck from where I parked it or even check. He just charged me for no reason. This is absolutely unacceptable and I will be calling find out why he charged me for no reason.

Byron G. 
Évaluation :
1

Customer service was poor on both sides: 1) Making reservation on the 1800 number. 2) When Picking up the truck.

dhakal S. 
Évaluation :
1

I had the truck for one day and u guys make me pay for two days

Yilmer G. 
Évaluation :
2

They did not have the dolly that I ordered/paid for. Would like a refund for $12 with tax

Steven K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicole B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN R. 
Évaluation :
5

Honestly the experience in person was great...I got frustrated with the mobile check in and the gentleman was very helpful and able to get me into the uhual with no problems. Overall would recommend this location

Sandra A. 
Évaluation :
1

This was the worst experience I've had with U-Haul. The location was a gas station with only one vehicle. The pick up process was so different than other locations I've used before. The gas station representative was rude. He rudely asked for my phone to take a picture of my driver's license. He said "give me your phone". This was unexpected compared others time at a different locations. I told him that was rude and that he should not do that. He didn't tell me why he needed my phone. He just rushed me through the process while inside the gas station. He , rushef me to answer questions on a link that was sent to me from Uhaul. One of the question was if the truck was clean. I didn't even have a chance to inspect the truck before answering these questions. The truck was left dirty with trash inside. I have pictures. Also upon returning the truck I was being charged for insurance which he never asked me if wanted it. This was eventually removed from my bill after I complained about it. Overall I don't recommend this location to anyone. They are not setup like other location. The worst customer service.

JOSE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LUIS R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ingo P. 
Évaluation :
1

Terrible customer service.

ALEJANDRO C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John W. 
Évaluation :
3

Cab compartment should be clean.

Thomas K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tammy T. 
Évaluation :
1

It has nothing to do with this location, U-Haul was a bad bad experience this time. They charged me additional money. No more U-Haul

Malik M. 
Évaluation :
3

Per the clerk instructions, we cannot return the truck at another location. Other locations allows to return to a closer location of final destination.

CAROLINA A. 
Évaluation :
2

Manager should be on time to rent the truck to customer.

Jacquelyn T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Edgar M. 
Évaluation :
1

They cancelled my rental before the grace period was reached. I had to spend 15 minutes calling customer service to get the rental reinstated. The man at the pickup location was rude and charged me AGAIN for the truck even though I prepaid online. I had to wait a week for the credit. He was disorganized and disrespectful. The equipment was dirty and stored in a bathroom at the gas station. I would never recommend renting at this location.

Tiffany N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tyree H. 
Évaluation :
2

I didnt get the furniture dolly or pads that i ordered. Vehicle was parked in a high traffic area so i couldnt get a good look the whole way around before pickup. I had to inspect after i left and found paint on the passenger window.

Todd M. 
Évaluation :
1

The uhaul employee was a jerk and the truck had trash on the interior.

Corey B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Malachi R. 
Évaluation :
5

Everything went smoothly. UHaul help number was very helpful when called.

Jacob H. 
Évaluation :
3

Trucks need to be maintained regularly. Tire pressure, and cleanliness of the driver and cargo areas.

Angel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

VAMORICOUNDI K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bonnie H. 
Évaluation :
1

The person who rented the truck to me charged me a different amount then when I signed up online. I told him no insurance and he charged me anyway and said oh well. Never again.

Kelly A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donnelle H. 
Évaluation :
4

I believe I was quoted approx. $43 when I reserved the truck. I drove it a total of 12 miles from the pick up location and back. I asked the guy about gas, and he said not to worry about it, as it only had 3/8 of a tank when I picked it up. I got no receipt and he said I was all set, then I noticed my credit card was billed a total of $61.

James C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bradley B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hanna T. 
Évaluation :
1

Agents could be better trained in customer service. This location has no printer and did not print rental agreement. Details of "Confirmation of Rental" sent to me by email contained errors, for example it was claimed I made the booking for 4 hours whereas I booked the van for a whole rental period which should be 24 hours. I returned the vehicle before the expiration of period. I was charged $74.82.....$19,95 too much

Theophilus O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynnette H. 
Évaluation :
1

The truck was dirty. He ignored me and helped customers who were getting gas. Had an awful experience. Makes me not want to rent uhaul in the future

kwame D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven H. 
Évaluation :
1

The owner of this location had horrible customer service. He helped numerous people before completing our transaction so it took 20+ minutes to return the uhaul. He was very rude when asking us to put more gas in- despite driving a total of only 6 miles- after saying to make sure it was full to 3/4 of a tank- which it still was. Overall very bad service and I would not ever use or recommend this location in the future.

Kaitlyn W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Liz M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brenda J. 
Évaluation :
5

They were very helpful and on the ball. Ended up being better than I expected.

Cade L. 
Évaluation :
4

When I reserved the truck U-Haul told me I had to go through a pick-up process using my smart phone, and I needed to bring passport etc. When I collected the truck I tried to go through the process 3 times but the U-Haul website crashed every time I tried to upload my driver license pictures. It turned out there were staff at the pickup location and in fact I never needed to do the online process, so the whole thing was a waste of time. Please fix your processes and your software.

Howard A. 
Évaluation :
2

Truck was not ready for self pickup. Reserved blankets not available. Attendant too busy working gas station.

Andrew L. 
Évaluation :
1

Location was dirty. Staff was extremely rude. I paid to have 6 furniture pads and never received them. I wouldnt never recommend this place to my worst enemy.

Lauren P. 
Évaluation :
3

Gas station attendant who I got the key from made racist remarks, and the van I rented did not have the equipment I had requested

Christopher W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jose P. 
Évaluation :
4

Only downfall was I could not return the car elsewhere. It must be returned to the same pick up spot. Otherwise, great/quick service, and clean van, easy to drive.

LAUREN L. 
Évaluation :
3

Went 25 miles, paid $10 for gas for a truck that was supposedly full when I picked it up, for a 10' truck I think this was a rip off. 7 miles per gallon? I don't think so. The $19,95 a day ended up being $75. with $14. insurance and gas, milage charge, for 25 miles and $10. of gas charge for 4 hours limit.

Gordon K. 
Évaluation :
1

Jay I just saw this email after coming home with my worst experience renting from Uhaul in my life! I already returned the van by 3pm the due time. The guy at the store was acting all weird saying he is not accepting the return of the van and I need to call your office. Spoke to a lady who said you will not pay that $99 rental fee, Just return the van and it will all be fixed by the office.. The lady on the phone told me that it will be fixed when it gets processed so I signed the receipt under duress that still says $134,38 charge.... I am including the receipt that your company sent me. By the way the rental fee for mileage for that van on line and at the store is 0,39 cents per miles not.79 cents. Can you fix this please.?

Denis M. 
Évaluation :
1

The reps were rude, charged me for options I didn't select and wouldn't bother to help me find my ID I may have left on the counter. BAD DUDES!!

Jonathan P. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

theresa T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenita S. 
Évaluation :
5

Parking!

Bismary R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdulai F. 
Évaluation :
1

The man at the location was extremely rude to me and my mom. I asked if he needed my ID and he snapped at me that he will tell me if he needs something, he barked at us to move away from the window when no one was in the store. He was very rude and scared us. On return of the vehicle he took my receipt and said I had to wait for the update again rudely. My sister who was picking me up confronted him on his rudeness to me and my mom the day prior and again the way he talked to me. She told him he needed to talk to people with respect and then he apologized. I would not recommend this location and this is not just this location I am placing my experience of several location that has been extremely poor. I have a small business and I have been renting cargo vans every weekend since may and the service has been just horrible I finally and giving back feedback b/c I can't deal with the locations and their service. I am now just planning to by a van than to deal with Uhaul's poor service.

Maritza D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

vicki Z. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Eyuel T. 
Évaluation :
2

Uhaul changed my pickup location without informing me, so I showed up at the location in my confirmation email to find they had no truck for me. When we found out that my location had been changed, I showed up at the new location (BP) and he did not have any furniture pads like I had ordered.

Matthew D. 
Évaluation :
1

This was the most horrible experience I had with Uhaul. I had to go to 3 diferentes placed to get my truck and accessories so at one place the truck and the other place the Dollie so I was asked to return each at their respective places. So because of this I had delay on everything else. Do not recommend the place on Montgomery village, these people hardly speak any English and were super rude.

Damaris B. 
Évaluation :
1

Worst location I have ever been to. Not a safe area. Manager didn't speak English well at all and could not communicate. Awful.

Madalyn B. 
Évaluation :
1

They dont know how to talk to the customer

koorosh B. 
Évaluation :
4

i would like to have received a receipt after I dropped off the truck.

Dominic T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dario B. 
Évaluation :
1

First of all, I did not select this location for pickup. The Uhaul supplies I added to my order were not adquite in quantity and I was pointed in the direction to a back room to retrieve myself. The blankets were scattered about and sloppy.

Tammy C. 
Évaluation :
1

Hire better employees that smile or treat customers with respect.

Maria V. 
Évaluation :
1

No comments

Mairene M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth C. 
Évaluation :
1

The cab of the truck was dirty, the clerk was very rude and disrespectful. He did not honor the contract whatsoever. The truck was returned on a half of tank and the clerk refused to take it back unless more gas was put into the truck. The gas was then placed into the truck however, the access money was not reimbursed. This location should not be allowed to rent out uhaul vehicles at all because they make the company look bad as a whole. I feel as though I wasn't treated fairly and I was taken advantage of as well as cheated out of my money.

Kenya S. 
Évaluation :
1

My experience with the BP staff was horrible. I picked my rental an hour late, and requested that the reservation be extended an hour or two to give me time to move out of my Uhaul storage. Not only did he not extended my reservation as requested, but he didn't give me the dolly that I also reserved. When I returned the vehicle, the clerk/representive helping was extremely ruid, he charged me an additional day for services and then proceed to harrass me verbally because I didn't agree with the charges. I will never rent from this location again. BP Montgomery Village, MD has the worse customer service and will overcharge everytime just to make extra money. I would advise anyone considering this location to be careful using BP!

Tina O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Barbara M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vijhae M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

natasha C. 
Évaluation :
1

Didn't have the truck I reserved. Person told me too bad. Just a horrible slow experience. I do not recommend this location at all. Drive the extra mile or two to the next closest location

Michael E. 
Évaluation :
1

The location is a gas station BP that has 2 trucks on the lot. The guy working at the location when we picked up was professional and nice however, later that day a different employee was rude when we returned the car. The Truck was a mess inside the cabin and inside the truck. 1/2 inch of dirt and dust everywhere, which got all over my furniture. There were spiders all over the place. As mentioned when returning the car, the guy was very rude, claimed my friend ran away with the keys when really he just parked his car and moved it so he could give me the keys to put gas in the truck before dropping it off. He was acting racist and ignorant. Keep your trucks cleaner and have better employees representing your company.

Brittany B. 
Non les évaluations ont été soumises pour cet établissement.

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