Le client n'a pas laissé de commentaire.
SHEREE S
Customer Reviews for Montville Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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There was NO personnel at this location. That's why I checked "no."
Peter JThe vehicle was dirty and the pricing was deceiving. The fact that a bill was not generated until pickup was misleading at the very least due to the exorbitant amount charged per mile. U-Haul needs to be more upfront with pricing and take better care to clean the inside of the vehicles before use
HUSAM SAlways great 👍
JAMES LWe tried to get a UHaul in East Rutherford but were told to call corporate and arrange for a trip south to DC. Otherwise Montville gave us two blankets And Falls Church expedited the return. Merci.
patrick kBob or rob excellent representative hell me above and beyond.. please consider the person .
NANCY ZAlways great service 👍👍👍
James LEverything about it was amazing. I love this location. Convenient, Great staff !!!!
Kenneth Kdrop off location was very accommodating and helpful 10 out of 10 thank you to everyone
Romelia RTruck said due for oli change
Mitch GThe gentleman was "too old" (his words) to help my son-in-law hook the trailer up to the hitch, so he did it himself… which did end up hurting his back. If I had gone by myself, I would have never been able to hook it up, or would he have done it because I'm a female??
Judy SThe location was unhelpful and the pick up/ drop off boxes were in a poor condition and not well marked.
Joseph FNo one was at the office and lost more than an 1 hour running around. That wasn't very nice.
German SThe app was the worst part of the experience. It took over 25 minutes to check out, and nearly 45 to check the truck back in. Nothing on the app loaded properly, and it was not due to cell coverage. The app was barely functional; it took several minutes to move from one section to another, photos wouldn't load or let me proceed. Terrible experience.
Michael MApp to return was difficult to process.
Andaline MTerrible parking situation, there is barely any room to turn around and back it in, there was literally 1 spot left; if anyone had parked there, I would not have been able to drop off the u-Haul.
Sean CVery easy process!
Kyong TItem available and ready for pick up. Hassle free and easy to pick up and return. Friendly service !
Skylar SAll good
STEVE SBob is awesome. Very helpful and friendly. Highly recommend this location. Merci.
George DI was bumped to this location as my original reservation, at another location, was unable to be filled!
Craig WPick up location was fantastic, gentleman that took care of me was great. Please thank him for me. Truck was fine except the fan for A/C did not work. It was 90 on Saturday did not make for pleasant time in truck. Other that that all was good
Mark HI left the truck outside a gate and gave the keys to someone behind the gate that did speak English and did not work for UHaul Very sketchy place
MARIO SWhen a customer declines the accidental coverage respect the choice and not add charges to the bill anyways. This is extremely disrespectful and could prevent return business with your company.
QUO-KISHA SRent hitches
Gary GMy only complaint about the whole process was that the mileage on the printed agreement did not match the mileage on the truck by 90 miles! I was able to upload the actual mileage when I looked over the truck before we began driving, but then on the back end when we went to turn it in, my credit card was charged for that 90miles +tax. While you did ultimately refund it - I had to call in and contest the charge, which took more of my time. I honestly feel that due to these two issues, some of our cost should be refunded. It took more of my time, because things on Uhual's end weren't done correctly. Ultimately though, I love Uhual and think it is reasonably priced and the trucks are great. I will definitely use them again in the future.
Andrea SEverything was great!
Bryan MUsed U-Haul twice this week two different locations same drive and this U-Haul location was almost double in cost
JUSTIN NGreat service and easy pick up / return
Richard GPaid For 2 Days , , Only used 1 Day , 1 24 Hr Period , Credit on Amex ??
David EEasy to pick up and drop back off here. The trailer did it's job as expected and I will not hesitate to use them again when needed.
Gordon MVery strange. Barely spoke to me and took the key and said you’ll receive an email.
Mark BOwner was a little rude and it feels like I was over charged but over it rental served it’s job.
JOSE MMy reservation was changed to this location. I had reserved an appliance dolly but none were available. This made my move much more difficult. Otherwise check-in, return and extending my rental was easy.
James MClearer instructions on where to drop off outside hours and parking outside gate is taken up,had to go inside adjacent business to ask for instructions
Thomas HLower the prices
James KGreat service every time!
John CNothing and thank you
Gary RHave better deals I only used the vehicle for about 2 hours, and travel about 25 miles in total .The bill was $79. That's to much
amado rEfficient and professional handling of the paperwork and logistics. Parking area for my personal vehicle was insufficient.
Cornelis S