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Josef S.
Customer Reviews for Montville Moving LLC
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The checkout process at the end of my trip when I returned the vehicle was long, complex and very difficult to navigate. There has to be an additional comment put onto the help screen to enable a smart phone to show location to Uhaul and it is not sufficient as is. I also had to wait 30 minutes on hold in order to speak with a customer service representative after hours. This end part has to be improved!!
Robert B.The UHaul service person was extremely helpful in getting everything set up and the trailer connected. THANK YOU.
Charles B.The guys here were very helpful & friendly thank you
DAVIDD L.Everything was great. Superb customer service!
Joseph K.Nothing I can think of.
Jason D.Staff was fantastic but the mobile app/ check in is shockingly bad.
Dillon M.Easy pick up and drop off. Only problem was the AC was not working properly on a 90+ day.
Damian M.Fantastic experience
LEE P.The service was great and the staff were very friendly. They made me feel welcomed. They explained in detail what I needed to do when I brought the truck back. This location is AAA+. I would recommend this location to everyone.
tim S.Easy, quick, fair price! I'd say that is a full house.
Jacques V.Great experience and professional and virtuous person there to help me
JOHN H.I have requested for an utility dolly which was not provided in the vehicle. However I have been charged extra for missing equipment which was then reverted back after my call with the representative.
Elayaraja K.Have used this location several times, all with great service with no issues. Would highly recommend to others.
Ronald T.Everything was smooth except that the truck had a problem starting since the Parking "P" gear wouldn't engage properly. It took several tries to start the truck every time I shut it off. It was an old truck - with 142K miles on it, and was maintained in good condition except for this one issue. The moving location has well marked parking spots and the person who helped me with the truck explained everything pretty well, and was patient (but brief) with my questions about how to get the ramp out, etc. Overall, I would hire again from here, and it was a decent experience.
Venkat S.Montville location was wonderful experience for me great customer service. Thank you for an easy move
Claudia V.Customer service was excellent. Will definitely use that location again and again. Thank you, Richard A. B.
Richard B.Excellent customer service! Rented in very high demand time and John was kind enough to proactively keep me informed with updates. Very accommodating, as I needed to change my pick up time.
Edward V.Staff was wonderful and helpful pleasure doing business with them.
Todd E.Merci
Rajeshkumar S.They worked REALLY hard to get me a hard-to-find vehicle. They stayed in touch with me and really delivered.
Eric W.Truck was clean and all data about it was accurate. Simple move would use again.
Jeffrey B.Great people at pick up point trailer worked well
Norman N.The people were very nice!
Darlene R.Better customer service.
Anthony P.Not much to improve. You did it right the first time! Initially I booked a cargo van for Saturday 12/5. Weather report was 87 % chance of rain. Not good to move personal belongings in the rain. I called to cancel and asked if I can switch days to Sunday 12/6. They agreed and made the switch. No penalty, No cancellation fee. Nothing but good customer service. Picked the van up Sunday and Jim was extremely helpful. He was pleasant, professional and upbeat. So many people are in such foul moods these days. Moving isn't a fun experience, however this U-Haul location made my rental seamless and stress free. I might need to rent the van again, due to moving date changes. Can't wait :) Also, there were NO hidden costs and NO add-on surprises. At my age I don't like surprises!!! LoL
glenn B.Very helpful, professional
Andrew S.Rob was a great Uhaul agent. He had me in and out within minutes and he was super friendly. I would do business with your establishment again.
Andrew B.Great service
MARK R.Bob and John were outstanding and communicated very well with me. I'm a bit ashamed to admit that when I pulled up to and found the location to be a salvage yard my expectations were low. I was so wrong! Bob welcomed me and gave me plenty of information and quickly rented me a van that worked out well for my family's needs. I highly recommend them and will go beach again!
John J.It was easy to get to and everything went well ,i would recommend U'Haul to my friends.
Hector G.Nothing! Quick pick up and drop off! Great experience
David G.THIS DEALER WAS THE BEST
mike N.I am very sure I declined the insurance coverage in the reservation. I did not double check the contract when I picked-up the vehicle that included 14,00 $ insurance. I wish I knew if it was my mistake or if it was added. If my mistake - then the location was excellent and very pleasent experience. These mistake would be avoided with a better U-haul reservation website. I had to go back and forth with multiple locations and times to find the correct equipment.
Steve P.The owner was very helpful. Great place
Ann C.Made the return process as easy as it could be. Very helpful
Douglas F.I didn't get a call to check in. Was a pain to have my husband pick up the car, we had to get 2 people to verify him. I understand security but what are the chances that a stranger is going to pick up my vehicle at that time? It was a bit annoying.
Gina A.I have used this place more than once. They are excellent to deal with.
Brian T.Keep pick up location close to original site not have to drive around a state to get one then have to drive way out of your way to drop it off.
Thomas S.Nothing every one was polite
Kristeen B.I reduced my rating of this location to 3 stars because I was charged 8 $for a “Safe Tow†insurance policyholders I did not want, or agree to accept. On my first rental I declined everything on my reservation online, and then was asked at the time of rental...â€you want the Safe Tow coverage, right?†I said no, and did not get the charge. I rented again just a few days later and again declined everything online. When I picked up the trailer there was a “just like the previous rental†conversation and off I went. I dropped off the rental after hours and received my closed out invoice next day with the unwanted 8 $coverage. I immediately emailed my issue about the charge and it was completely ignored. I am now calling AMEX to dispute the charge, and will file a small claim action if necessary over a BS 8 $charge that is pushed on customers. Nice guy, good location, but I refuse to pay this BS charge.
David H.perfect experience
BRIAN T.work harder to have equipment closer to the location requested. Both assigned locations were more than an hour away from my residence.
paul T.Service was great
Jay S.Friendly and knowledgeable Awesome experience!
Brian S.could not be easier - very efficient.
Tom L.Not to improve!'
SIMONE V V.Very fast and efficient service from reps at this location.
JOHN P.check in advance days ahead to be sure one will be available on your date, if you can
Keith O.There should be a sign of where to pull Into for the rental lot, and where to pick up on the main road.
Damien B.Owner was great to deal with in person and over the phone
Sandor T.