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Daniel H.
Customer Reviews for Montville Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The guys were great, the process easy. The van's exterior was filthy. Someone had thrown a soda or something at it and the entire passenger side was sticky, including the window and mirror which made it difficult to see.
Michael M.The app wasn't working when I came to pick up truck. Truck wasn't parked in location stated. Still haven't received an email receipt. Not great.
Laura T.seat was a bit smelly from last user. not a big deal but had BO
Don S.The truck had the engine light on and sounded that if was about to break down
Marcia H.Great guy running it. Nice and smooth transaction
Kenny M.i do not know why they have charged me 4 days rent while the actual rent is three day. moreover i do not understand the over priced full service fee and full charge. I need some one to call me and rectify these mistakes. Thanks Gemmy
Gemmy D.Excellent customer service for this location
Carmen C.Very professional and quick
Jerry M.👍
rusudan H.John at the location was extremely pleasant and helpful! For that reason alone I would reuse that facility. It was easy to get in and out of the location with the trailer.
Chris F.I appreciate the flexibility in changing my plans twice. We'll rent there again
BOB S.Let me drop off on July 4th so I didn't have th scramble around on the 5th. Awesome
Jon S.Looks good
raghu V.Rental pick up and return was easy
jane C.The van was pretty dirty. I went to indicate that on the check in but it wanted a pic and the pic would not have shown it. When I got it home, I wiped the whole cab interior down to remove various dust drips, grime, etc. Then I had to sweep out the dirt from the rear compartment. Not happy with that but the location is super convenient for me. Also, never got a receipt via email and the app does not show the total price.
Michael B.I have rented five times from this location . Always A+ service and clean vehicles. Fabulous business! I recommend MONTVILLE Uhaul highly as your "go to" rental company!!!!
Linda B.Great experience. Service level was very high.
Luke S.Keep up great customer service
Saul R.Absolutely perfect rental experience. Would definitely recommend this location and its helpful and friendly staff.
Steven R.The pick up location and the day of service were fabulous -- 5 stars! Setting up the reservation, being switched 3 times to 3 different locations and NOT GETTING ANY CONFIRMATION OR ASSURANCE that a truck would be available or not the day I needed it was very stressful and was a very poor customer experience - 0 stars! But that was a Corporate issue and nothing to do withbthis location at all. On the contrary, working with Montville uhaul location was awesome.
Anna D.No suggestions - all went well.
Ron T.The staff was excellent & personable! Pleasure doing business with them!
Gerard L.John was great and made my epxerience seamless and quick!
PAUL E.what an easy process! thank you so much for making our move so quick and easy.. we tried to do the mobile pick up but when we got there.. JIM was outside & told us he could help us in person.. he made our experience so easy and fast. thank you jim & we will definitely come here again for our moving needs.
Giorgi B.The inside of the Uhaul was covered in grease which made loading and unloading very difficult.
Ross C.The equipment was well maintained, but the trailer had a lot of construction debris (nails, screws, concrete pieces etc in the bed) All potential hazards towing down a highway. The previous user should have swept the trailer out. Otherwise it worked out fine for the job. Great guys at rental place, hooked it up and were very nice.
Ronald R.I originally ordered a 10ft truck but it seems the company never put the appropriate keys in the lockbox. I had to unexpectedly change to a cargo van after waiting on the phone for 40min. Seems like the 24/7 keybox needs to be managed more carefully.
John M.Always a great experience at this Montville location.
Robert V.great team at Montville moving!! thanks!
HORACE B.The staff was friendly and efficient
Patrick B.Very efficient and courteous! I was on my way in no time with a brand new U-Haul cargo van. Couldn't be happier. Will definitely recommend Montville Moving to my friends and family!
Joseph P.Brand New Ford Van 2022 was a huge surprise. Real nice van. Key is large and drop box opening a little small but it worked.
CHRIS A.Gentleman who always helps me out is great!
Robert B.Too expensive
Kumar R.People at time of pickup were very informative and nice
Anna O.Thanks to John who went way-over-and above. It was a holiday. He gave ME a call to make sure I could get in to return the equipment. Thanks!!!
HENRYSCOTT B.Fabulous
Linda B.Very friendly service and great hours of operation
Jeffrey K.This was a 24 hour drop off location when I got there I had zero parking the gate was locked and the first set of people wouldn't even stop to help looked like employees for that address, then when I wandered around I found a very helpful man to direct me to park but that was after 20minutes of waiting
Joseph F.Great and friendly service!
Kevin C.Customer service was great, staff was friendly. The issue was with the charging for the rental. Unbelievable that it cost almost $300 for a 10ft box truck that was used for 10 hours. Used a quarter of a tank of gas and was charged almost $50 for it. It's ridiculous that they say re t me for $19,99 when they gauge you for the mileage. $1,99 a mile. Never had an experience like this with uhaul before and really left me unsure if I'll ever use the servi e again, It cost the same amount for this 1 day that it did when I rented one for 3 days and dro e to upstate NY. Make sure you get unlimited mileage or be prepared to pay through the nose for it.
Michael W.