Le client n'a pas laissé de commentaire.
JACQUI P.
Customer Reviews for Montville Moving LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Terrible parking situation, there is barely any room to turn around and back it in, there was literally 1 spot left; if anyone had parked there, I would not have been able to drop off the u-Haul.
Sean C.Very easy process!
Kyong T.Item available and ready for pick up. Hassle free and easy to pick up and return. Friendly service !
Skylar S.All good
STEVE S.Bob is awesome. Very helpful and friendly. Highly recommend this location. Merci.
George D.I was bumped to this location as my original reservation, at another location, was unable to be filled!
Craig W.Pick up location was fantastic, gentleman that took care of me was great. Please thank him for me. Truck was fine except the fan for A/C did not work. It was 90 on Saturday did not make for pleasant time in truck. Other that that all was good
Mark H.I left the truck outside a gate and gave the keys to someone behind the gate that did speak English and did not work for UHaul Very sketchy place
MARIO S.When a customer declines the accidental coverage respect the choice and not add charges to the bill anyways. This is extremely disrespectful and could prevent return business with your company.
QUO-KISHA S.Rent hitches
Gary G.My only complaint about the whole process was that the mileage on the printed agreement did not match the mileage on the truck by 90 miles! I was able to upload the actual mileage when I looked over the truck before we began driving, but then on the back end when we went to turn it in, my credit card was charged for that 90miles +tax. While you did ultimately refund it - I had to call in and contest the charge, which took more of my time. I honestly feel that due to these two issues, some of our cost should be refunded. It took more of my time, because things on Uhual's end weren't done correctly. Ultimately though, I love Uhual and think it is reasonably priced and the trucks are great. I will definitely use them again in the future.
Andrea S.Everything was great!
Bryan M.Used U-Haul twice this week two different locations same drive and this U-Haul location was almost double in cost
JUSTIN N.Great service and easy pick up / return
Richard G.Paid For 2 Days , , Only used 1 Day , 1 24 Hr Period , Credit on Amex ??
David E.Easy to pick up and drop back off here. The trailer did it's job as expected and I will not hesitate to use them again when needed.
Gordon M.Very strange. Barely spoke to me and took the key and said you'll receive an email.
Mark B.Owner was a little rude and it feels like I was over charged but over it rental served it's job.
JOSE M.My reservation was changed to this location. I had reserved an appliance dolly but none were available. This made my move much more difficult. Otherwise check-in, return and extending my rental was easy.
James M.Clearer instructions on where to drop off outside hours and parking outside gate is taken up,had to go inside adjacent business to ask for instructions
Thomas H.Lower the prices
James K.Great service every time!
John C.Nothing and thank you
Gary R.Have better deals I only used the vehicle for about 2 hours, and travel about 25 miles in total .The bill was $79. That's to much
amado R.Efficient and professional handling of the paperwork and logistics. Parking area for my personal vehicle was insufficient.
Cornelis S.Great service
John C.I made my reservation at a location closer to my house to cut down on mileage and improve the convenience of my experience. Uhaul called me less than 24 hours prior to my reservation to change the location to a much further distance therefore increasing my mileage and total payment. The representative was rude and had an attitude on the phone and was not apologetic. Very unprofessional.
Steven A.Kindly place adjustable phone holders in your cars so that customers can mount their phones and use navigation applications such as Google Maps, Wayze, etc.
Munyaradzi Kenne D.Conveniently located. Le personnel était amical et serviable. Best place to rent a U-Haul.
Matthew S.The location was dangerous and difficult to access due to its location across from a bar where people came out to harass my family at night and the fact that it was also a tractor trailer location that made the uhaul difficult to obtain. The truck was damaged when we picked it up as well and the location said that there was no damage. I also do not recommend using the mobile check in as it was an awful hassle and barely worth the convenience of not having to take the day off work to get the truck.
Louis R.We were able to extend our rental for sn extra day at the last minute! Thankyou!!!
Joseph G.Easy and straightforward! Great communication!
Brian C.The problem isn't the location, it's the self-check-in process using the app that is awful. It asked me to consider scanning my passport to verify I am the right person picking up the rental. Who brings their passport with them!? U-haul should completely eliminate this and go back to the manual counter check-in as this was a complete waste of my time even after I checked-in ahead of time in the app!
Dan L.So grateful there are businesses that still have good people running them. Love the Montville location and all the customer service from them and corporate! And I am floored that the corporate office is as service oriented as they are, given how many companies are so far from being so. Definitely a new loyal customer for life ♥ï¸
Keely B.Wiper blades desperately need to be replaced.
Bruce P.Your emergency 800 number didn't work the employees at Montville help me out they were wonderful you're 800 number sucks
jeffrey S.Great customer service - very helpful and checked in with us later to see if we were able to fit everything on the truck (we did) or still needed a trailer.
amy B.Uhaul.com ripped me off and I will be filing dispute for fraudulent charges since nobody wants to help or answer phones.
Samantha B.Clean the vehicle before pick up
Marco L.Rate changes. On reservation rate shwon was $1,19 per mile, butbat time of pick it went up to $1,99 which is unacceptable
Jayakrishnan B.Explain to your customers that you charge for the entire day even if you only want to rent a truck for a couple of hours. Also inform them that Uhaul charges for Insurance. They say your car Insurance doesn't cover commercial vehicles. Home Depot does not charge you extra for Insurance. Uhaul also charges you a dollar for each mile you travel on top of their rental fee for 24 hours. Which adds up quickly to a price that will make your eyes pop when you see the amount you've been charged.
Pamela W.Very easy. Fast
John C.The guys at this local are Great!! However I think you should lower the cost per mile. $1,09 is a to high.
Ray E.This is by far the best uhaul rental location in north NJ . The gentleman here is courteous and extremely professional
kaya W.