Customer Reviews for Moon Mart
(U-Haul Neighborhood Dealer)

221 évaluations

522 E Little York Rd   Houston, TX 77076

(832) 239-8305

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm

Services dans cet établissement :

Pour nous contacter

(832) 239-8305

522 E Little York Rd
Houston, TX 77076

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 8h am à 7h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

You guys trying to make money you do not give damn to the customer service . Those guys working for you they did not have training How to talk to the customer . Location of drop of was trouble dirty,dangerous area of the town no help waiting 30 minutes until they asked me what do you want .

carlos C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICK D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandi A. 
Évaluation :
1

This place was a trash pit! I had a drunk man sleeping in the back of the trailer with beer bottles all in the back of it. I had to kick him out. This is a safety and management issue at this location and a liability…I HIGHLY do not recommend this location for pickup.

stan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohammad I. 
Évaluation :
5

Really nice people and great system!

ANSARI M. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Bryce R. 
Évaluation :
5

Super fast service in and out

Yavonnce M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REID R. 
Évaluation :
1

I was not the driver. I just had the credit card for the transaction. The people at the gas station was the most unprofessional and rude I have ever seen from uhaul. They talked bad about uhaul corporate and the reservation agents. Never again at this location. Get rid of them two people and that will make things easier

bruce W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
2

Have paper work an customers appointment ready showed up to pick up trailer, employee said he didn't see no reservations called his boss till they found my reservation. Dropped off trailer the very next day, I get a call 3 days later stating that I was over due on my rental saying I never dropped off the trailer.

Michael Z. 
Évaluation :
1

The pick up location was a shithole & the man we dealt with was rude as hell. The truck was filthy inside, spilled drinks & dog hair all in it.

Darrell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

reddrick D. 
Évaluation :
5

Steve is very helpful. If he doesn't have the truck I need he helps me find someone that does.

Marlon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
1

Bad neighborhood. Trucks and trailers stored in grass field littered with beer cans. Scary environment. Staff was nice.

James M. 
Évaluation :
5

Steve is always provides great service, truly very helpful…glad to do business

LUIS E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Hilda G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL V. 
Évaluation :
1

sucked

michele M. 
Évaluation :
1

The U-Haul was sitting by itself in an overgrown field next to a gas station. The U-Haul trailer we picked up was rusted and dirty inside. Upon hooking up the trailer we learned one of the brake and blinker lights did not work. The man who checked us out said we needed to pull it to another U-Haul location as he didn't keep any supplies. The location he sent us to was not even open to assist. We had to take the trailer back to our place and wait while we called U-Haul customer services.

Bobbie R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen G. 
Évaluation :
1

Im a Uhaul costumer and this place put me to hook the trailer up by my self to my truck and the trailer don't have jack same thing when i drop it off they even check the trailer. Never going back to this place i will keep using Uhaul stores.

Kevin R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ernest E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

carlos Q. 
Évaluation :
2

I was taken around the back of a filthy building through trash to look at boxes. He only had small size boxes in a filthy storage facility and no furniture pads. I had to go to another facility at Tidwell to get the boxes and furniture pads. I was shown online originally that the E Little York facility had these items. Had I known in advance I would have used the facility at Tidwell. Also the person at E Little York did not know how to complete my reservation. She had someone on the phone to tell her how so it was very slow and she had me take a picture of the monitor screen because she could not print me a copy of the receipt before I left. The whole process was awkward, cumbersome and felt unsafe. Although the people there were friendly it was not a good experience for me.

patrice B. 
Évaluation :
5

Great service

LUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahnaz I. 
Évaluation :
2

Location should have been closer to my destination and preferably a Uhaul location not third party. 3rd party lot that was full of mud. Had to attach the car trailer and pull it out myself. Luckily it did not get stuck in the mud.

Ricardo C. 
Évaluation :
1

I still haven't received my bill plus when I picked up the truck the guy was rude and unprofessional. When I finally got the truck it was dirty from the outside. It was parked in a mud hole. Then when it came to load up my stuff. There was shit inside the loading area and ramp. I have pictures. The only reason I didn't return it was because it was 5:30 am the next morning. When I finally realized it was that dirty.

mauro M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mahnaz I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Maria V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sami I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Martha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEJA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

julio P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Latricia M. 
Évaluation :
1

Bad experience with a U-Haul authorized location, will not reserve if not official dealer anymore. Gas station provided piece of paper with trailer number, had to trek through an overgrown patch of land after a rain in the mud and bugs to find the trailer and hook it up myself, then had to wait in line for them to come out and take a picture of the hookup so I could leave, no safety check, no light check, if someone shows up not knowing how to properly hitch a trailer it is an accident waiting to happen.

Kyle C. 
Évaluation :
5

The manager it's very nice person

Deisi M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

L P. 
Évaluation :
1

The employees at the U-Haul location made me both load the trailer and unload it myself. They never came out to review the trailer before or after I returned it and refused to give me a receipt when I was done and had returned it. I had to call customer support to notify them it was complete and have them send me a confirmation that it was checked in. Will never use this location again.

George A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Rosa G. 
Évaluation :
5

This is the 2nd time I use this particular location and I will return. The person who assisted me was veryhelpful.

Beatrice M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alfonso G. 
Évaluation :
5

Great service...easy going

LUIS E. 
Évaluation :
1

For this location make it were it's not that ugly or muddy

Esmeralda M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OSCAR E. 
Évaluation :
5

Don't make a reservation. Just go to a location and rent one. I made a reservation for a location close to me. I did this almost two weeks in advance. They didn't have what I wanted at that location the day I reserved it for. So they sent me 10 miles away to get it. Not happy. Why make a reservation to find out they don't have it. Moon Mart was great for a small operation. The people there were GREAT.

Tim H. 
Évaluation :
4

Clean the equipment prior to rental Especially if we're required to clean upon return the operator was really nice

EDWARD P. 
Évaluation :
5

Great service

LUIS E. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Paula P. 
Évaluation :
3

You moved my pick up location and did not inform me, then you canceled my reservation because I did not pick up at the new location (which I was never informed of) then when I had to do the entire reservation over again, I was not provided with utility dolly or furniture pads and on top of that it was more expensive on the day I picked up! Horrible experience which threw me off by half a day of loading, which threw me a half of day off in travel as well!

Jeremy A. 
Évaluation :
1

I was guaranteed a truck at 7am went to the site and there was no truck, was sent to another uhaul site over 20 miles away that had absolutely no trucks at their site after being told they had called and confirmed truck was there. I was suppose to have recieve $50 back because the guarentee was not honored and recieved nothing. I do not feel anyone except one person at corporate call center helped me. I think we should be getting $100 back because there were 2 guaranteed failures and did not get a truck until after 11am. Our whole move across texas was derailed and have not heard from anyone concerning this, this is terrible customer service.

Tyler H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DeMarva D. 
Évaluation :
3

Electrical brakes did not work

Thomas R. 
Évaluation :
1

Never ever send anyone there ever again! I'm horrified I was even sent there and it cost me about a million inconveniences that I can't even list there were so many! Put me extremely behind on my schedule, took me 4 hours just to get a properly working truck and trailer!

JESSICA B. 
Évaluation :
1

The tires were cracked and equipment was very rusted and dirty. I parked the equipment at home after seeing tires and rented one at home Depot due to time restraints. I advised the owner that his equipment was not street legal and had reported him to department of transportation for risking other motorist and myself. I would like to file a formal complaint if you could please send me the email address?

SAMUEL B. 
Évaluation :
4

The truck was parked in a dirt type field. The truck was stuck in the mud due to a few days of, but I was able to get it out.

Michael R. 
Évaluation :
5

No comments

tommy M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
5

Good service.

RONALD R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marlon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hamza K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS E. 
Évaluation :
5

Excellent service à la clientèle

LUIS E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY Y. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

HENRY E. 
Évaluation :
2

Staff not knowledgeable, equipment parked in muddy field, several calls to customer service to resolve a billing issue (each call I was on hold for 15-20 min). The whole expsucked!

ERICH LANG R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
5

Quick and easy to pick up the trailer, open 24 hours so makes pick up and drop off flexible.

Michael M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jaime B. 
Évaluation :
1

You need to visit and ask local how equipment is returned. That is all I will say.

EUGENIO E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane R. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marilyn M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANSARI M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rahim M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hamza K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sebastian T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashlee C. 
Évaluation :
5

great service in and out

arsala R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
1

Make it look like a legit business

Lance Paul V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
5

Excellent customer service

Carlos R. 
Évaluation :
3

The place was hard to find. Your agent was less than friendly. Will not be going to that location again.

Francis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

hamza K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CLEVER A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

zachary E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

KEEGAN G. 
Non les évaluations ont été soumises pour cet établissement.

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