You moved my pick up location and did not inform me, then you canceled my reservation because I did not pick up at the new location (which I was never informed of) then when I had to do the entire reservation over again, I was not provided with utility dolly or furniture pads and on top of that it was more expensive on the day I picked up! Horrible experience which threw me off by half a day of loading, which threw me a half of day off in travel as well!
Jeremy A.
Trailer Rental & Towing in Houston, TX at Moon Mart
(Concessionnaire U-Haul dans le voisinage)
522 E Little York Rd
Houston,
TX
77076
Services dans cet établissement :
Pour nous contacter
522 E Little York RdHouston, TX 77076
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 7h30 am à 9h pm
- Mar : 7h30 am à 9h30 pm
- Mer au dim : 7h30 am à 9h pm
- habla español
One-Way and In-Town Local Rentals in Houston, TX 77076
U-Haul compte la plus grande sélection de camions et remorques de location locaux et à sens unique dans votre région. U-Haul offre un processus de déménagement simple lorsque vous louez un camion ou une remorque, ce qui comprend : remorques fermées, remorques ouvertes, remorques pour voiture et remorques pour motocyclette. Combinez vos efforts de déménagement en louant un camion et une remorque à U-Haul dès aujourd’hui!
Services supplémentaires à cet emplacement
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Camions de déménagement
Nous avons la plus grande sélection de camions neufs!
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Remorques et remorquage
Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!
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Conteneurs U-Box®
Nous expédions à l'autre bout de la ville et à l'autre bout du monde!
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Accessoires de déménagement
Nous vendons des centaines de produits qui facilitent les déménagements!
Évaluations des clients
- 4,0 - Cote moyenne des clients
Dites-nous ce que vous en pensez.
Vos précieux commentaires nous aideront à mieux vous servir.
- Rating:
- 1.0
I was guaranteed a truck at 7am went to the site and there was no truck, was sent to another uhaul site over 20 miles away that had absolutely no trucks at their site after being told they had called and confirmed truck was there. I was suppose to have recieve $50 back because the guarentee was not honored and recieved nothing. I do not feel anyone except one person at corporate call center helped me. I think we should be getting $100 back because there were 2 guaranteed failures and did not get a truck until after 11am. Our whole move across texas was derailed and have not heard from anyone concerning this, this is terrible customer service.
Tyler H.- Rating:
- 3.0
Electrical brakes did not work
Thomas R.- Rating:
- 1.0
Never ever send anyone there ever again! I'm horrified I was even sent there and it cost me about a million inconveniences that I can't even list there were so many! Put me extremely behind on my schedule, took me 4 hours just to get a properly working truck and trailer!
JESSICA B.- Rating:
- 1.0
The tires were cracked and equipment was very rusted and dirty. I parked the equipment at home after seeing tires and rented one at home Depot due to time restraints. I advised the owner that his equipment was not street legal and had reported him to department of transportation for risking other motorist and myself. I would like to file a formal complaint if you could please send me the email address?
SAMUEL B.- Rating:
- 4.0
The truck was parked in a dirt type field. The truck was stuck in the mud due to a few days of, but I was able to get it out.
Michael R.- Rating:
- 5.0
No comments
tommy M.- Rating:
- 5.0
Good service.
RONALD R.- Rating:
- 5.0
Great customer service
LUIS E.- Rating:
- 2.0
Staff not knowledgeable, equipment parked in muddy field, several calls to customer service to resolve a billing issue (each call I was on hold for 15-20 min). The whole expsucked!
ERICH LANG R.- Rating:
- 5.0
Quick and easy to pick up the trailer, open 24 hours so makes pick up and drop off flexible.
Michael M.- Rating:
- 1.0
You need to visit and ask local how equipment is returned. That is all I will say.
EUGENIO E.- Rating:
- 5.0
great service in and out
arsala R.- Rating:
- 1.0
Make it look like a legit business
Lance Paul V.- Rating:
- 5.0
Excellent customer service
Carlos R.- Rating:
- 3.0
The place was hard to find. Your agent was less than friendly. Will not be going to that location again.
Francis G.- Rating:
- 5.0
Excellent
Carlos R.- Rating:
- 5.0
Excellent service
Carlos R.- Rating:
- 4.0
The young man was very helpful, Thanks
MARCO S.- Rating:
- 3.0
Customer service was horrible. My location was changed from a Uhaul place to a gas station. The location knew nothing about the Uhaul and the trailer. I asked to be provided with a refund for the trailer because I was not told that I would have to put it on myself. The guy in the gas station just gave me the keys and told me I had to do the rest on my own and when it was attached that he needed to take pictures. I asked for a refund and it still has not been processed. The overall experience was terrible.
Tiffany T.- Rating:
- 5.0
Excellent customer service always come back to this location
Carlos R.- Rating:
- 1.0
I â° experience ever! My pick up location was at a convenience store and he had to stop every time a customer came in. He initially couldn't find my reservation. I had to go behind the counter and help him find my reservation. I asked him if he truck was actually full of gas, he said that he didn't know. I was supposed to get a trailer for my vehicle. When I asked for help with hooking it to the truck, he hold me that he didn't know how. I tried to do it myself, but couldn't. I ended up canceling the trailer for that reason. He canceled the trailer, but didn't do a new contract. Most horrible experience that I have ever had with renting from Uhaul. He needs additional training. Please don't subject your customer to this type of service.
CATHERINE L.- Rating:
- 2.0
Location was a mess. Odometer reading on the Uhaul was incorrect. 6mins into driving off the lot, transmission light came on. Uhaul didnt go more than 30mph. Clerk at drop off was demanding of over fueling the truck. Worst experience and lesson learned on taking pics of gauges before and after. Never again.
Fallon D.- Rating:
- 5.0
They are friendly and clean every time im in need of a uhaul thats my place to go
Gerardo H.- Rating:
- 5.0
The pick up location was great and did all they could to get me set up with at least something I could use. The bad experience came from the 1800 uhaul themselves but that's another review. All in all Moon Mart is a 5 star location
Steven A.