Gregory A.
Le client n'a pas laissé de commentaire.
Évaluations des clients Moore Storage
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Témoignages des clients récents de Moore Storage
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Robert S.
Fix your online booking and I waited 45 min with your online help line the longer young lady was okay but her manager was rude just trying to get us off the line saying okay it sounds like you're close to being done I'm going to go now I told him know we need help mentally hung up on
John R.
Very friendly staff. Ease of pickup and dropoff.
alan H.
nothing
ROBERT M.
Overall ... good service. But, the equipment is way overpriced. 2 days for a 6' x 12' trailer should NOT exceed $50 TOTAL.
Robert S.
We ordered our U-Haul from a different location, showed up, and it wasn't there. Super disappointing especially when we needed the truck ASAP. Fortunately, we were able to get a different truck (much larger than what we wanted), but it worked out. The location we ended up in was great though, great service, and great people.
TONYA H.
First time at this uhaul. Very nice ppl and will be the first place I go to for a rental. Thank you!
bridget B.
I was very satisfied give Teresa a10
OLIVIA L.
Wonderful service.
LEE G.
Be honest with your pricing. Also, the driver's side mirror is loose and kept slipping to where it was pointing down at the road. I had to keep the window down the whole trip (3 hours) and continuously push the mirror back up. When I parked the vehicle on the road out from, upon return, as instructed, the padlock on the back of the truck was not in working condition and I had to call the owner at home to report it. She said it was no problem but I knew I would be charged for anything that was stolen out if the back. It caused me a lot of undue stress.
DAVID S.
Trailer leaked. Some of the cargo got wet. I had to wait about 45 minutes to get the trailer in Gardendale. Drop off was easy.
Chris A.
not a thing lady was nice and i was in and out qwickly and return of trailer was easy
David W.
Clean = yes ..Truck needed tune up I think .. the engine light stayed on. But .. it started and ran good after a shaky warm-up. .. engine light made me worry about having to tell my paid helper to maybe try again some other day .. but the truck DID VERY WELL. Will rent there again.
Hugh W.
Nothing. The attendant was very nice.
Timothy B.
I ordered an appliance dolly, but I didn't get one. They had a regular dolly in the truck instead. I did not need a regular dolly. And I got charged for it anyway.
Victoria H.
I have some serious issues with what I was charged for the rental. I never said I wanted $16 in rental coverage!!!! And I didn't have the trailer for 2 days I had it for one. I've been over charged and I'm highly pissed!
kevin P.
The renting company didn't have the right mileage in the system and now I've been charged for at least 90 miles I didn't drive.
courtney C.
I had a great experience! The ride was smooth and easy to navigate. 10/10
Denise G.
Poor customer service. I never picked up the trailer, I called to advise but was still charged plus I was charged an additional $13. & change the next day, Tuesday 2/25. I have called & spoke to numerous people in customer service and was promised a call back from a district manager. That didn't happen. The lady at the Gardendale location who I spoke to the day I made my reservation has not returned any of my calls.
Larry S.
I'm completely satisfied with my experience, but I would suggest a better explanation of the location of the vehicle when it's time to leave the office to go to the vehicle.
STANLEY EARL S.
Nothing because this U-Haul place is the best place to rent from they are so warm and welcoming and I always will rent from these people thanks for being kind and wonderful
John R.
Very nice customer service.
Patricia H.
Moore Storage Co was great.The act of renting the vehicle was quick and easy but returning it by using your app was not.The sight kept cutting me off and your staff when called by phone for assistance was not helpful.The connection was bad,and the waiting to talk to someone took 15 min.The storage company had given me a backup number to call which was very helpful.
Haley L.
No signs were posted telling us what to do, and the number given was not the right number.
STANLEY EARL S.
Great person to work with
STANLEY EARL S.
Beautiful people nice kind and friendly... I will always go there
DINA M.
Check the stirring on that truck, it's very loose.
Randall N.
Should not have been charged extra for days that were in our reservation. Had to wait too long for a refund.
Frank P.
Quick return process. Very friendly people. Well done.
Amy M.
Walk customers out to trucks or point out to them how to determine which truck is the correct one.
Kecia T.
Truck very dirty inside the cab. The tires were old. Truck needs attention.
mackenzie V.
I got quoted one price and got charged a different price from Dothan Alabama to Gardendale is not 375 miles like you guys charge me for is 244 miles use calculators right
SUSAN M.
Everything went smoothly at the pickup location, but my complaint is with the U-Haul app. It wouldn't let me add a credit card, changed my pickup location to over 100 miles away, then changed the truck size that I wanted to reserve. The app definitely needs some improvement.
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