courtney C.
I had a great experience! The ride was smooth and easy to navigate. 10/10
Customer Reviews for Moore Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Moore Storage
Denise G.
Poor customer service. I never picked up the trailer, I called to advise but was still charged plus I was charged an additional $13. & change the next day, Tuesday 2/25. I have called & spoke to numerous people in customer service and was promised a call back from a district manager. That didn’t happen. The lady at the Gardendale location who I spoke to the day I made my reservation has not returned any of my calls.
Larry S.
I'm completely satisfied with my experience, but I would suggest a better explanation of the location of the vehicle when it's time to leave the office to go to the vehicle.
STANLEY EARL S.
Nothing because this U-Haul place is the best place to rent from they are so warm and welcoming and I always will rent from these people thanks for being kind and wonderful
John R.
Very nice customer service.
Patricia H.
Moore Storage Co was great.The act of renting the vehicle was quick and easy but returning it by using your app was not.The sight kept cutting me off and your staff when called by phone for assistance was not helpful.The connection was bad,and the waiting to talk to someone took 15 min.The storage company had given me a backup number to call which was very helpful.
Haley L.
No signs were posted telling us what to do, and the number given was not the right number.
STANLEY EARL S.
Great person to work with
STANLEY EARL S.
Beautiful people nice kind and friendly... I will always go there
DINA M.
Check the stirring on that truck, it’s very loose.
Randall N.
Should not have been charged extra for days that were in our reservation. Had to wait too long for a refund.
Frank P.
Quick return process. Very friendly people. Well done.
Amy M.
Walk customers out to trucks or point out to them how to determine which truck is the correct one.
Kecia T.
Truck very dirty inside the cab. The tires were old. Truck needs attention.
mackenzie V.
I got quoted one price and got charged a different price from Dothan Alabama to Gardendale is not 375 miles like you guys charge me for is 244 miles use calculators right
SUSAN M.
Everything went smoothly at the pickup location, but my complaint is with the U-Haul app. It wouldn't let me add a credit card, changed my pickup location to over 100 miles away, then changed the truck size that I wanted to reserve. The app definitely needs some improvement.
Joy W.
Again,I submit to you that I cannot think of anyway to improve what is already in place. The professionalism at both locations were top-notch and because of it, my friends, co-workers, family and I will always utilize their services!
Leia S.
Very friendly.
Randall B.
I tried to get this rental changed to a one-way so I could drop it where I deliver per my equipment to but U-Haul would not work with me… I will rent from another company next time
phil C.
No improvement necessary
mindy P.
Very nice people to work with. No issues at all!
DeAndre T.
Everything was awesome and so were the ppl.
KENNY T.
Great Experience with equipment and people !!!!!!!
JENANETTE F.
Truck had NO A/C for my 12hout drive. Truck was dirty and in need of maintInance: battery bone dry, oil black, engine light on. Worst u-haul experience. I am finished with u- haul. J. Ferrari
DENZEL C.
Theresa and Doris were amazing, friendly, helpful, explained process, check-in, insurance and thoroughly answered my questions. I definitely recommend this Uhaul location.
Handy T.
not the locations fault but made the reservation at a local spot but had to go to this location (30 miles away) thats not so bad but they made me pay for those miles. 60 miles x .99 that was not my fault.
JASON W.
I was impressed with the customer service at this location. Very easy to do business with. I will use them again,
TAMELA T.
The people were extremely friendly and helpful.
charles A.
Good experience. People were helpful.
joel S.
original online reservation was for another location that did not have any rental units or information about reservation. Moore storage was next closest location and very helpful. online reservation system was absolute failure, didnt fulfill order, did not receive confirmation call, self checkin non-existent. would recommend Moore storage, would actively discourage uhaul.com
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