Helpful
ANN T
Customer Reviews for Moore Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great help and great customer service.
Gregory WCab was covered in dog hair on the inside. Rig did not have cruise control, radio kept cutting out.
Allie PWhen in the vehicle there was a notification to check the gas cap. After several attempts, I gave up trying to figure out the issue. The gas cap was on securely and no issue could be found.
Shane LPersonnel at this location are the best of the best!!
Charles VExceptional Service!
Charles VLove the mobile pickup and drop-off
CURTIS SThe only issue I had at this location was connectivity with my phone. Signal strength was strong, but I had to wait forever to load something in the UHaul app. I had to refresh many times as well. On a positive note, when the the app was working, everything went smoothly. Though, this did take me about 30-40 minutes messing with the app and calling support just to get the keys to the truck I reserved. The truck did have a check engine light, but after driving it a few miles, it went away.
Joe NNo problems. Customer service was great. The employee who checked us in was informative, helpful and friendly. Only issue was renting furniture dolly, we ended up not using it.
Cynthia GOverall my experience was the worst service I've ever had. I would not recommend using U-Haul services at all.
Brandy RThe entire experience was great! Everything went smoothly. The truck was the nicest one I've rented! The people at Moore's storage were so very nice and accommodating.
WILLIAM MThe vehicle's check engine light is on. I called U-Haul roadside assistance, and they told me not to worry about the light that it was probably just a sensor or something. Vehicle warning lights are there for a reason it could've been critical I would have no way of knowing. The pick up location has a fenced in area, but they leave the vehicles outside the fence right next to the highway. I felt very concerned that leaving my vehicle in that location would be unsafe. I tried to call U-Haul customer service and was told the weight would be over two hours. This level of customer service is unacceptable.
THOMAS GExtremely helpful, wonderful service, and place!
Thomas MThis is the second time I've rented from this location and the people are always so helpful and kind! Would definitely recommend this location for any Uhaul renting needs. We'll definitely rent from again!
Jana MMrs. Reese was extraordinarily it was a great pleasure meeting her. Her knowledge experience and understanding love for her job and others kindness kindhearted empathetic warmth and the list goes on and on
Maudrie ECommit to a truck stop changing pickup locations the day off. Uhaul ruined my move, charged me a gas charge and extended day due to your issues. This is literally the 3rd time. Good thing you have no competition. Oh and your work at home employees talking to other people while on the phone with you and taking care of their screaming kids.
ryan pThe lady that helped me was awesome! She was kind and very knowledgeable. Will rent from here again.
Carla MEasier than I thought … pickup and drop off was simple, service was great!
david mvery good experience
Mary JFast and easy. like i like it.
john rI went to pick up .y truck and he said it was not brought back k and he was too busy to call and tell me
Ashley BOutstanding customer service!
Charles MThe whole "you may or may not get the equipment you need from where you need to pick it up" experience is stressful. Other than that no complaints. The dealer i used was top notch.
Sean LBe honest with people. I was not told I would be charged mileage, only charged was a flat fee of 29,95/day. 2 gallons of gas was charged to me. The fuel tank had exactly what I left with. 2 gallon of gas will not move the needle. These people are not honest!!
Johnny MEverything was great. I do wish someone would create "flexible insurance" - where you agree to pay for insurance but only if you have an incident and need it.
MARY MThey were GREAT and the Teresa was so helpful! The truck size was perfect great!
susan bNice folks.
Cathy CHours listed weren’t followed, salesperson didn’t even bother to walk out to the truck to do any instruction or walk-around to mark off existing damage
Ivan DNot their fault but there was an old crack in the windshield and it wasn't noticed. Also those trucks ride horribly uncomfortably.
Caleb COver charged me
DOUGLAS HWorking dolly for appliances . Correct invoice for equipment we actually used.
jalessia WHave what I ordered there on the property. Had damage to items because you did not have the blankets I needed for the move.
matthew cThe man I spoke with over the phone was friendly. He said someone would be at the gate to assist me. No one was at the gate. There was a code entrance. I called the same number for assistance and another man answered. He said to leave the trailer alongside the road in front of the fence. This was very inconvenient as there were several trucks already parked along the road and the remaining places were muddy from rain. My first attempt at parking failed as I would have stepped into thick mud. I had to pull forward into an adjoining road and back the trailer in a tight turn onto the road to turn around. I then saw no choice but to park the trailer in the mud. This place has the potential of being a favorable drop-off if customers were given gate access.
Steven MI was held up 35 minutes because the person that was the only one that can do that job wasn't there on time. There was a constant relay between the man that was there and somebody on the other line bouncing back information as they asked me. I was under the impression that when I did my online check-in did it sped up the process. This is some kind of backwards business where the computer doesn't even workAnd the only person that can do the job shows up if they want to. This place sucks
JOHN BAlways friendly and nice... Love renting from them
STANLEY SSuper nice people. Pleasure to do business.
Kevin GBetter compensation for not having trucks available and having to go way out of the way. Glad to have found the Gardendale site. Nice people and place and accommodating. But put us hours off schedule and out of the way from our original pick up place on west valley ave. Although they were very nice at that site. Both places did all they could do to help and compensate. The corporate company itself could've been more helpful and forgiving.
EDWIN S