Le client n'a pas laissé de commentaire.
Warren F.
Customer Reviews for Motorsports Warehouse Distributors
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Easy access off Hiway 30.
janice S.The previous renter must have driven the truck off road through mud because the truck was covered underneath with clumps of mud. The floor of the drivers compartment was covered with dried mud. The gentleman at the dealer swept it out for me, but complained that the guys who delivered the truck did not do their job of cleaning it up. Also, they did not have enough of the blankets I ordered.
Michael S.The normal staff was out sick. The replacement person did not know what he was doing or where the supplies were. I did not get everything I paid for and was told the charges for the items would be removed from my bill. They weren't.
Rod C.Trailer wasn't ready when we came in for our appt. time and a taillight was out. We had to drive to another town, 20 miles away to get it fixed.
James R.The online reservation was used to schedule a 10 foot truck with pickup in Ames Iowa. The reservation was made 2 months in advance of the pickup date. Two days before the pickup date, I was notified that Ames did not have an available truck in that size. I was given the choice of a 26 foot truck or driving to the store in Boone Iowa to rent a truck. I chose making the 30 mile round trip drive to get the 10 foot truck. The people at the Boone store were very helpful and told me that the Ames store frequently sends them business due to a lack of trucks in Ames. I understand that lots of trucks were being rented in Ames due to it being a college graduation weekend, but I also expect that a confirmed reservation should have been honored by the company. What's the point of having the online system if the company doesn't honor the reservation?
Joel J.Mobile check in took almost an hour and was very frustrating. Some of this should be able to be verified ahead of time.
Kim T.Nothing at this time, everything went smoothly and service was great experience
Cheryl C.They did not have enough blankets on hand to fill my order. Which resulted in movers needing to utilize our personal blankets, which increased our cost since they are too large for our washing machine.
Marsha J.The truck cab was filthy. Food remnants on the floor, sticky dashboard and steering wheel. Cargo area was not swept out. I would not rent from this place again.
Beth C.Phone based checkin is an awful experience on my iPhone; I abandoned it for at the counter checkin.
Nicholas C.I had reserved a trailer at the Waukee location then was told they were out and had to drive to Boone to pick up a trailer. Wasn't to pleased about it but I did receive a credit for the inconvenience.
Brent C.This is not directed at this location, but uhaul as a whole. If you have to make someone drive 50 miles to a pick up after confirming a different location add the mikes and pay for the gas as well.
Cal S.Very helpful staff. Easy transaction.
Emmett A.The store manager was not very friendly but he wasn't outright rude either (average). Main concern was the state of the truck that was given to me. It had 0 % oil life left (oil has not been changed according to schedule). Low oil level light came on almost right away which required me to stop at a gas station to fill up oil. The oil levels could have been checked before the truck was rented to me. In addition, the biggest issue was that I originally rented a Ubox in Ames IA. I made arrangements to come and pick it up along with a pickup truck and traiker for self delivery. Two days before my rental date I get a call from Uhaul scheduling and they told me that I have to drive for 1hr to a different town to pick up a ubox, and then drive it back. This required me to change plans and rent a truck last minute. I won't be using Uhaul any more and will rent from other companies moving forward.
Denis T.Smile
David A S.The check in process was slow because I had poor internet and there was a race going on nearby which was very loud. Overall it was a poor experience because I did not expect to have to drive an hour away to pick up my truck.
Stephen T.When I made the reservation the girl who answered the phone was not professional and had to get someone else to help me. I wasn't told any directions other than "just check in and you'll be set". I didn't know most of it I could have done beforehand -it took an hour and a phone call with uhaul.com to just check-in
TJ W.my problem was with UHAUL.com and the process. The Boone location was great.
William B.Quick service. Clean and organized location.
Michael S.A very good experience nicest guys ever thank you
DAVID H.Rien
dennis M.changed drop off location 3 times. Extremely frustrating
Chris B.Was told that my pick up location would be local and had to go 40 plus miles to pick up the rental and was informed that the extra miles and night were taken care of. I went to turn in the rental and was informed that I went over the miles when I only went from A to B and was being charged for an extra night, this wasn't cool and had to go through the process of fixing this situation a operator had put me in. I normally go through Penske and looks as if I should of this time as well
Kelly P.I reserved a pick up & found out when I arrived there wasn't one at that location. I was NOT happy, but had to use the van available. It worked out but would have been easier with PU.
David M.12 when you drive 2 hours expecting to pick up a trailer and you get there and the trailer is not there and then they want you to drive another 40 minutes to get the trailer a little ridiculous
Jonie W.This location saved us! I had reserved a trailer at the Ames location and they called the day before to tell me they didn't have my trailer!
Teresa S.Used app to save time. Took half hour to get to part where I can get keys, then had to go inside and wait in line to get them. Information on truck was incorrect. App only took selfies so could use to load good pics. Milage wrong, wouldn't upload pic to correct it. App closed and I was forced to call and wait on phone to get things fixed. Took an hour just to check out the truck. Never had a slower experience ever.
leighton S.Second time dropping off at this location. First time was during normal hours and staff was excellent. This time was after hours, but facility was clean and well lit.
Eugene Z.Very helpful on check in.
Eugene Z.I WAS TO DROP OFF TRAILER IN AMES IOWA I HAD TO TRAVEL 26 MILES OUT OF MY WAY TO DROP TRAILER KIND OF DISAPPOINTED
Jason H.Worry more about your customers that are waiting at the store. It took over about hour and a half from the time I arrived till I left.
Linda R.This whole process was horrible. You hired racist people and the worse customer service. We are looking into legal action against you and your employee. This is not over
Michael G.Let people pay with cash or at least notify them that they can't.
erica W.They were more interested in their other business and not dealing with u-haul customers
Randy T.It was my drop off point and it looked like it was cared for as the out side was well clean. Stoped off after hours and drop off key box was well located at door.
Richard W.Quick and easy return.
Randy R.Representative was incredibly helpful, ensuring I was setup correctly and ready to begin my long move.
GUILHERME R.S.O.
Sireena F.Pick up was extremely S-L-O-W. Staff not attentive to customer needs. No padlock offered or available.
marlene G.Truck was not ready. Had to wait over an hour. Truck smelled of cigarettes.
deborah S.the trailer really needs to have a jack on it. the hitch is barely liftable when the trailer is empty let alone if it is loaded and you need to unhook for what ever reason.
lyle R.This is not a customer service issue. I had a great expenence The only negative was that the truck did not have tie-down point on the floor and cause extra time to secure the load. The load was never that secure without the floor. I will not rent another truck without these secure point on the floor.
Todd K.Trailer worked well so much easier having local drop off and pick upmlocations
Barry S.