Le client n'a pas laissé de commentaire.
JOY E
Customer Reviews for Motorsports Warehouse Distributors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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My only complaint is that the truck I reserved ended up not being available at another location, that's how I ended up here. It ended up working out well for me though.
LANNIE SI picked my trailer up on a Saturday, which was also a race day for this location, so it was crazy busy and there was only one person working at the counter. Despite being busy he was very friendly and the check out process went quickly and smoothly. I also want to comment on the service I received when I needed to contact safe haul assistance. I could not get the roll up door open on the trailer. The tech they dispatched arrived in a timely manner and was very friendly despite it being a Saturday. He was able to get the door open and I was able to continue loading.
NORA BThis is an excellent location, it's so much more convenient than going to Ames.
KURT TWhen I arrived at their office, I went in and no one was around. After 10-15 minutes someone came in a side door and did my paper work. They then instructed me to find a spot, park, unhook and drop my trailer. No one came out to help me or inspect the trailer.
Roger HComputer processing in a more timely manner. I was told they had a new computer processing system that they were having difficulty with. I had to wait in the car for 11/2 hours with 2 babies in the truck for the rental to get processed. I had contacted them the night before for processing and they had the same problem. They did the best they could under the circumstances! We rented a truck in Ames Iowa 2 weeks ago and the rental process was quick and a smooth process! On the other hand I was not informed that I'd need a jack to unhitch the trailer at drop off and no one was around to help.
CYNTHIA SDidn't inspect anything except fuel level. I was told to return with 3/4 tank gas. They said that wasn't enough and didn't give me the opportunity to go across the street and add more fuel. Simply charged me $9 extra.
JOHN IWindshield wiper fluid was empty
RHIANNON BGreat service. Thanks
KATHRYN CI have nothing against this location otherwise the people running it. The issue I have is with the Uhaul policy of making the customer go a different location, sometimes many miles away from the location where they ordered the service from.
Thomas AThey charged me without my consent!!!!!!
Patricia CAfter hours Drop off was very easy and accommodating.
Troy MWas supposed to pickup in Ames, but changed to Boone. Was no issue, easy pickup and truck worked great.
Scott SThey gave our vehicle to someone else and then had trouble checking out ours
Kelly MThey refused to give us our 100$ cash deposut back, they kept my uhaul ticket open for over a month instead of closing it. Over a mo th later abd a complaint to corprate i finally got my deposit back, this location needs shut down theg do nothing but scams and screw people over
Edward QFix your software.
Brad DBrian was not very friendly. Made me unhook the car hauler and seemed annoyed when asked how to remove the tire straps.did not say anything, just walked away, then charged me a 25 cleaning fee. I called and asked why and he said he checked me in with no charges. He said he would call me back, but never did. I called him back and he said he didn't know how the cleaning fee got there and he would call me the next day. I then did a live chat and was refunded immediately. It appears the person on live chat called and took care of. Brian called me back after the chat and said I was refunded.
Chris LThey were very helpful. Fast an easy pickup!
Douglas OFriendly customer service.
Michael PMake sure the license plate is the correct one
Brad BThe location was easy to find and had ample room for parking. We returned our truck using the self service procedure. This went fairly smoothly, particularly compared to the ordeal we went through to puck up our truck at a different location two days earlier.
Nathan PI dropped off the truck on the third day and the man that handles the uhaul department wasn't there. It wasn't entered into the system until the next day and I got a late charge. He told me it was because I hadn't brought it back the morning of the third day. I thought I could bring it back on the third day as advertised. I left a cash deposit when I picked up the truck, and now I'm being mailed a check for 60$ instead of 100$. I'm not happy with the ending of my experience, but I'm also not going to make a big deal out of it.
Cassandra SConvenient location, had exactly what I needed same day.
Ryan HI'm was please that my drop off was right here in my town . It made the trip smooth
Marchelle DPerson wasn’t there
ANDREW SThank you for calling and providing an alternate drop off location while inroute to Ames IA.
Todd ENothing. Wonderful Service!
Richard SThe guy took care of me right away and got me on my way. He was great. The negative comment I have is why I had to take this trailer to Boone, Iowa in the first place. My move was to Ames, Iowa approx. 12 miles away from the drop off. There are a bunch of UHaul locations in Ames.
John OS.O.
jenna rNo one here
David BEverything went great for us. Thank you for having what we needed & when we needed it.
Jim HVery nice people.
Dennis SWhat a CROCK of shitting for Rating, Yo should ask how I rate UHAUL ove all... THEIFS is what they are,, I got charged to go Pick up and drop off the truck becuase U-HAUL didnt have the truck at my LOCAtion, Then they short changed the Number of Miles between My Original Pickup and Drop Off Destination, End up charging 10 % More... NEVER NEVER NEVER will I ever use U-Haul again... NOT Like you would Ever use u-Haul
James WThe hallways was just too long one of the elevators was out of order other than that it was perfect
Latasha EThey were very friendly and helpful through this whole stressful process. Merci
Cheryl DI chose this place due to the location of conveniences. I turned in the truck on the 20 at 4:30 ish to have it check in. I was told by the man at the desk that the man would be back in a little bit to check it in. I received an email on the 21 with a check in time after 9 the next morning, 16 hours later! If I had turned the truck in on the 21 at 2, my concern would of been that I would of been charged for another day.
Lynda SThe place was great but it seemed like they had trouble with the uhaul computer software. Wouldn't load and super slow
Bradley LDunno.
Lou Heverything was ready for me the day before. very professional
Curtis HWas a good experience with the rental person and he was helpful in suggestions for a dolly in moving a heavy piece of furniture.
lynda lPrint your hours on your front door of your availability to being there. Thank God that one 800 U-Haul was there or I probably would've had to hold onto it for another day!
THOMAS LI will let you know after my next rental
Curtis HDid they happen to find a quilt in the truck I used
Deborah AI reserved a van in ames iowa with moble pick up !!! The employee didn't leave the key for suforced to take it because I had no ride out of there and then when I go to return the fucking thing it wants a photo in order to return it. Fucking ames place is a joke and boone is a rip off.
Zachary HDrop off was simple and we were able to get the vehicle returned quickly.
Dan DEasy access off Hiway 30.
janice sThe previous renter must have driven the truck off road through mud because the truck was covered underneath with clumps of mud. The floor of the drivers compartment was covered with dried mud. The gentleman at the dealer swept it out for me, but complained that the guys who delivered the truck did not do their job of cleaning it up. Also, they did not have enough of the blankets I ordered.
Michael S