Le client n'a pas laissé de commentaire.Hector R.
Customer Reviews for Mount Olive Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Duarte, CA 91010
Services dans cet établissement :
- Lun.-sam.De 8 h 30 am à 5 pm
- DimancheDe 9 h am à 5 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Staff was very pleasant and a pleasure to deal wth. Highly recommendtom W.
Le client n'a pas laissé de commentaire.DAVID B.
Easy pick up process. Safe vehicle.Sally D.
Le client n'a pas laissé de commentaire.James N.
add insurance coverage without asking me and getting my approvalYIHAN P.
Le client n'a pas laissé de commentaire.Stepfany M.
Le client n'a pas laissé de commentaire.Harold B.
Excellent service and supportRaj S.
I was charged extra for dolly that I never used.Juan R.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Denece C.
I dropped off the equipment after hours, and I was totally surprised to see an after hours charge of $20.00. I would have thought that there wouldn't be any additional fee seeing that the equipment was actually returned early. So why the charge? The only your employees had to do was take the key out of the drop box. So I got charged for that? That should have been disclosed upon the time of the rental. I would have given you an excellent rating, however the fact that I wasn't informed of this charge shows a lack of customer service and attention to detail. Also, the fact that I had to pick up the equipment at another location and was informed of this an hour before my pickup time shows a lack of organization.RODNEY T.
I dropped the rental off. Gentleman who identified as Edgar was at the computer. I wanted him or someone else to get rental checked back in and finalize my charges. He declined. He would do it later, when I am not there. And I would need to check my email to see my final bill. He overcharged me on the mileage. I was promised excess mileage would be 40 cents or less per mile at the facility I picked up the rental. He charged me a dollar per mile, that is more than double, about 80 dollars more than quoted. He didn't have a chance to hear out my position because he chose not to conclude transaction when I'm standing in front of him with no other customer at his desk. How to improve: Consider connecting with the customer when he/she is at your desk. They are physically there to engage / interact with you. They are more important than the keyboard you are poking atmir A.
Refreshing to encounter such friendly counter agents and just wonderful overall customer service!!!Marlene L.
I dropped off the truck myself. I very much felt like I was being used as a U-Haul employee with and as a customer it was a disappointing experience and I am glad it is over.marc S.
Le client n'a pas laissé de commentaire.Christina H.
Le client n'a pas laissé de commentaire.Evan A.
Le client n'a pas laissé de commentaire.Gregory C.
Le client n'a pas laissé de commentaire.HERB N.
Very helpful - fast and knowledgeable servicePaul L.
Le client n'a pas laissé de commentaire.Jonathan T.
Le client n'a pas laissé de commentaire.Ted T.
easy to drop off here. didn't deal with anybody since they weren't open yet. the app was easy to use and I made sure to turn it in in good condition, clean, etc.derek S.
Very easy and efficient transaction.RICHARD P.
Great job, very helpful staff! Convenient and easy!FRANK R.
Great service, very helpful team. Would highly recommend!Justin H.
Le client n'a pas laissé de commentaire.DUANE H.
Le client n'a pas laissé de commentaire.KENNETH F.
Le client n'a pas laissé de commentaire.Jeff J.
Le client n'a pas laissé de commentaire.sergio V.
The truck makes so much noise and the people there working there one of them who is not too friendly I wasn't happy with the serviceNELLY L.
Continue to provide the service the same as you have for me and your going to do great!! Thank you very much.George M.
Great costumer serviceCesar J.
Le client n'a pas laissé de commentaire.Erich K.
Nice clean experience. Very polite employee. I feel good and that is 5 stars on my book.Orsi G.
Le client n'a pas laissé de commentaire.ERIC J.
Great !!DONALD H.
Le client n'a pas laissé de commentaire.Chenyuan P.
Le client n'a pas laissé de commentaire.HECTOR E.
Please clean the truck windshield from inside it was smeared and difficult to see while driving.Mirasol C.
Le client n'a pas laissé de commentaire.Roland F.
Le client n'a pas laissé de commentaire.Raul R.
Le client n'a pas laissé de commentaire.Claire D.
Le client n'a pas laissé de commentaire.Brian S.
The truck smell like cigarettes and it made me sick😫 if your going to let people smoke 🚬 you should have different trucks 🚚 for those people to drive 🚗!!!! I will think twice the next time I need to rent a truck!!!!!!Marva S.
Le client n'a pas laissé de commentaire.Adrien C.
Le client n'a pas laissé de commentaire.Todd S.
Le client n'a pas laissé de commentaire.Jacky M.
Le client n'a pas laissé de commentaire.Colleen L.
Great service as always - the mobile check-in makes everything so easy.Valerie G.
Better directions to find the location.Robert Z.
Le client n'a pas laissé de commentaire.Sylvia C.
I love this place!Rachel D.
Le client n'a pas laissé de commentaire.Lindsay Y.
I booked a 12 foot open trailer with no ramp at the location there was only a trailer with a ramp which caused me a bunch of problems with the work I needed to do there was no word of apology I was told that's just what we have Who saw the system for booking is way too long higher caused these days are just walking pick up the key U-Haul makes us go through a bunch of pages online putting credit card information and details and then do it again at the location which is a waste of timeGARY J.
Le client n'a pas laissé de commentaire.Dennis J.
Le client n'a pas laissé de commentaire.Chris H.
Not a thing. Fast and helpful. ThanksLouis R.
Attendant was not interested in checking me in. He wanted me to drop off the keys and leave. Then I got any email that everything was checked in after I left.Jason B.
Chris is very professional also great serviceARMANDO D.
Excellent service thank you very muchJose M.
Have a standard handtruck on hand for those who have reserved a hand truck. Uhaul.com website should indicate that this location is not a 24-hour drop off/pick up location.Marc C.
Very nice customer service, thanks!Darrell C.
My reservation wasn't ready. I had to wait 45 mins.Michael G.
the service was great but the truck we rented needed some work when it hit a bump at freeway speeds you allmost had to stop the truck you can't control the truck it was all over the freeway loaded or unloaded I think you sould take it out of service before something happenslinda D.
Quick and easy drop off, friendly and polite staff.Stephen S.
I'm on time return the office. But they still charged me after hour service fee. Then when I check my receipt. I found it. I requested them refund it. But that still showed in my credit card accountHUAIYU N.
Le client n'a pas laissé de commentaire.bill G.
i did reservation with el monte location on Gavey .when i come to pick up they say they do not have the Van , and they sent me to Rosesmead location ,i have to call my wife come back take me to Rosesmead ,and when i come over there they say they have the van only for 1 day but i need for 2 day ,i ask them what i going to do they say they do not known ..you should go back to El monte ...oh god i am feel bad so i have to call customer service finally they got me the Van at 10:30 thank godjohnathan D.
Le client n'a pas laissé de commentaire.Simone D.
Not all the items i requested were available. They said Uhaul website doesn't know what we have in stock at this location!!!Babak P.
Le client n'a pas laissé de commentaire.Allison B.
Le client n'a pas laissé de commentaire.Joshua B.
Very unprofessional staff and very dirty trucks !KRISTAPOUR K.
Appreciate servicesJACK G.
Le client n'a pas laissé de commentaire.Adam H.
Ready to go Very friendly to mehyoung K.
Next time I'm in need of a uhaul, you will be my first choice. Mercianthony H.
Excellent friendly team on site! Thanks Guys!RAYMOND R.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Ching-yuan K.
Le client n'a pas laissé de commentaire.Sunil S.
Le client n'a pas laissé de commentaire.Brendan M.
I scheduled a self check out at 7am. I arrived at 6:45am. They scheduled me for a live check out and spent 45 mins with customer service to resolve it. Then they charged me for 3GL of of fuel when I already put over 3GL of fuel. Bad bad experience.Mohamed T.
Le client n'a pas laissé de commentaire.Javier V.
Le client n'a pas laissé de commentaire.JAMES R.
Efficient and professional.Dean S.
10000000x better than the level of service at the Arcadia location on Huntington Blvd. This place got me the truck I ordered 48 hours in advance at the Arcadia location, and was given last minute notice to accommodate me with no issues. Terrific staff. Friendly and professional. Excellent experience.Adam T.
Easy process, great experience.Eder C.
Le client n'a pas laissé de commentaire.Darlene G.
Le client n'a pas laissé de commentaire.Andrew S.
Awesome customer service 👍🏼😊Lisa S.
Le client n'a pas laissé de commentaire.Rito E.
When I walked in the crew was playing cards. Took 5 minutes for one to actually help me. They over charged me, their trucks was dirty. Had to wipe down the interior in this time of covid. Racists, I will never reent from there again.Otis M.
Absolutely fabulous office. All the staff are efficient, friendly, and very professional. Always a smile to greet me when I walk in the door. I use this location for all my transporting needs of heavy boxes that do not fit in my small SUV. Everybody deserves a raise! Best . . . judyJudy E.
Le client n'a pas laissé de commentaire.Raffi T.
The service was great and fast. Very easy to rent a truck.leo B.
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