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Eugene C
Customer Reviews for Mount Olive Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Excellent customer service and such a easy process. Stress-free! Thanks so much
Kimberly PHad a 10:30 appt.and the truck ordered was not available and we had a confirmation. We accepted a smaller truck but waited 1,25 hours as the computer system wasn't working properly which put us behind schedule. Because of the smaller truck we needed to make 3 trips adding up the miles that we had to pay for instead of one trip. And it caused us to need the truck an extra day.
Suzanne SThe uhaul equipment itself was fine, but the person serving at this location should not be working in customer service at all. Very rude and just wanted to give us a hard time for no reason at all! Did not allow us to add another driver! Why?? Did not want to allow out of state driver's license?? Why?? Who knows!
Johnipher LLowering the mileage rate will help a lot to all your customers.
Angel RYou guys are awesome, don’t change a thing!
Arturo TNothing, everything was wonderful…
Bernadette LGetting and using the vehicle went just fine. However, I was confused as to where to park the vehicle when returning after-hours, as the gate was locked. I called the after-hours number and it just directed me to some corporate parent company who didn't have any useful information for me. Definitely make sure you ask about where and when you can return the vehicle if picking up from this location.
Andrew GCheck the tire pressure after each customer return. One of the tires was very low.
Kori WPlease check the back passenger side tire. The tire watch light was on and we saw a nail in the tire.
Anne AVery pleased with the U-Haul representative. Good experience here.
Christopher MBoth gentlemen who signed me in and out were a pleasure to work with. I'd gladly do business at their location again.
Cynthia WI was charged for additional miles, after I was told that miles would be added to my account due to having to drive to El Monte to pick up a trailer, then having to return it because it wouldn't accommodate what I needed it to, after being told that it would by your sales representative on the phone. I'll be calling to dispute this charge after the holiday.
RODNEY TThe staff helping us to get the trailer were very unprofessional. We rented a 10 foot truck from U haul last month and the tire pressure was not maintained. In order not to have the same experience like last time we asked the staff members whether the tire pressure was checked. They answered yes. But we insisted that we would like to double check and found out the tire pressure was off. Instead of helping us to get the tire pressure up, they said they had to checked with the managers in the office. When we were back to the office, the staff immediately ran away to take care of other customers and the office was locked. No one was there to even help us to resolve the issue.
Victor WThe cargo van I rented needed an a/c freon recharge
Chuck LThe cargo van I rented needed an a/c freon recharge
Chuck LHad to return U-Haul all the way back where I got it from because they never explained to me that they put it as a in town request, messed up my order. so I had to take the U-Haul all the way back where I got it from, which was not pleasing & was mad at the fact that I wasn’t aware of this proccess
Jose GThis place is great rent your uhaul and get your storage unit all in one place.
Brittney AExcellent service à la clientèle
Daniel LVehicle has the smell of cigarettes
Jonathan SYour company employees We're professionals, and it was good doing business with your company
BRIAN NMount Olive Storage was great. HOWEVER, the UHAUL rep who called me from corporate UHAUL was not easy to deal with. She called late in the afternoon to confirm and move up my reservation because the location was closing at 5:00 pm. The website has a scrolling time booking opportunity and mobile pick up (which I assumed I had done). She was very curt with me and said it didn't apply to vans. I had planned my day around an easy mobile pick up that turned into a rush through LA traffic because the UHAUL site is unclear in the booking process and the UHAUL rep was dismissive of my statement. She didn't even say, "I'll look into that" or anything like that. The Mount Olive staff was understanding and said they would pass along my statement. But the corporate UHAUL rep was frustrating because I assumed I had done everything right. If UHAUL would like to credit me back any of my fee because of this inconvenience, I'd happily accept the money. Thank you. Sean
Sean EYou can offer a lower amount per mile. You need to fix your doors very hard to close.. trucks with cruise control. Do not have any equipment in truck if not requested
Alias GThey stole money. Make sure you calculate the actual distance as they did not check the odometer and charged me what I thought I assumed would be the amount of miles I would use.
Alex LReceived average only because of smaller available fleet. Employee's were 5-star.
William CThe process was easy and everyone at the site was friendly and easy to talk to.
Karyn YMy experience was pleasant and was done with ease. The staff was very helpful and friendly
Nicholas JLove all the representatives at Mt Olive storage. They are always so friendly and helpful with any questions that I have. It is always a pleasure renting trucks from this location. I look forward when I rent a truck from them and I always say Hi to them all.
Steve CAlmost a month since rental and have not receive final bill.
Rafael HOffice personnel very nice and understanding.
Cecilia MNo need for improvements.... Very satisfied and friendly people.
William gYou can make the customer aware that if requesting a 15 footer truck you only going to get a 22 footer +. The doors and the gate were hard to close and open. You should be able to credit the customer for any additional fuel in the tank above the line of pick up, it is the right thing to do. I would like for the area manager to call me. Merci
Alias GLove the staff!! Their pre through post customer service sets the bar for excellence!!! Especially Maria!
MISTY NIt was quick and easy; employee was so helpful and nice.
Leticia RCheck engine light was on witch explains the abnormal use of gas .. I drive this trucks all the time and yes it uses more gas than Normal probably because check engine light is on
Cesar GCustomer service was lacking. The rep didn't acknowledge us and was short when he finally spoke to us. The mobile check-in didn't work and we were told it takes longer to do the mobile check-in than
Melody RReservations system did not work well when trying to change the type of truck on my reservation. Instead of changing the reservation, it created a new reservation, without any of the settings from the original reservation (include appliance dolly, waive trip insurance). I had to delete the original reservation and the rental office did not know about the request for the dolly. Fortunately they had one and it was not a problem to get it once I was at the rental office.
John SWorked great. Please let me know you don't provide locks on on way rentals next though. Ty!
David SI was charged a fee of $15 for something called safe mode and I told them I didn't want to buy insurance. So I'm disappointed because of that. I will dispute the charge on my credit card.
Sheri NStaff was helpful, friendly and accommodating!
Jorge RDon't run the motor for too long to conserve fuel, and don't move the truck onto the street while the customer is still there. It appears as if the vehicle's safety doesn't matter to the employees.
W OMt Olive Storage is great! We love them! However, the UHaul Website to check-in process for the rental is horrible. I needed to pick up the rental before the Mt Olive Storage location opened. I started the online check in but ended up having to call the 24/7 number for assistance. Thankfully, Justice handled my call and was wonderful. She had to change some things on the fly so I could finish checking out the vehicle. Your site says to come 10 minutes prior to start time- and I did. After all the issues, I didn't drive off with the rental until 40 minutes later. You need to fix your website. Ask for all info in advance during the reservation process. So the check out of the rental can be easy.
David PThis team at the Mt Olive property is outstanding - I wood give them 100 stars if I could.
Linda FEdgar was great! As a matter of fact, the entire staff was a pleasure to deal with. They were courteous and professional!
ZAREH CI appreciated the convenience of being able to rent a UHaul truck very close to my home. The truck's gas tank was not full, and we realized as we were getting on the freeway that we didn't have enough gas. We turned around and put what we thought was enough gas into the tank for our trip. When we returned the truck, we were told we would get an email receipt. When I opened the receipt, I was not happy to see a gasoline fuel charge AND a service fee. I went back to the lot the following day, and they apologized and said that the associate should have explained the gasoline policy. Nobody explained anything. They handed us the key, and didn't even tell us which truck to use. Fortunately on Monday, the clerks were kind enough to explain that the associate should have explained the policy to us, and to get any other satisfaction I would have to reach out to UHaul directly. I did so, and your company was kind enough to reverse those charges. Just FYI, we rented this truck to move items from our brother's home. He passed away 8 weeks ago. This was not a pleasant moving experience, and that associate and those fees made everything even worse for us.
Laurie MNot a thing you guys were Grate .
Shand Ivery fast and efficient
Joseph MI and my son have used this Uhaul location many times. Merci
Debra CThis is the 3rd time I have interacted with Mt. Olive in a year. They are always very pleasant, professional and helpful.
Tina IStaff was very courteous and helpful, great place to rent.
DON SNo issues other than being double charged, but that was taken care of on the spot. The team was helpful and very friendly, overall one of the best U-Haul experiences I've ever had
SHAWN MYou’re just fine
JOHN LEverybody helpful and they know what they're doing. I will rent from this location again next month and future
Richard HHire staff that cares about their customers and the equipment they rent.
Sharon GExcellent customer service. I was in and out of there so quickly no hassle no hidden fees and I will always use this location
Sandy sI returned the uhaul with an extra quarter tank of gas and asked if I can be credited for it, they declined. From someone like me that doesnt know how much gas to put, how do I know or calculate how much a gallons needed to put? First, I put $20 gas, i start the engine and still not enough, when I borrowed the uhaul it was half tank fulll. So, 2nd attempt I put another $20 gas thinking this might be enough to for a half tank full when I borrowed the uhaul. When I started the engine the 2nd time I saw the needle gas gauge went over half tank. So decided to return it and rhinking ubaul/Mt Olive Storage will give me a refund. Instead of getting a refund from Mt Olive Storage, I got an attitude from the Manager named Britney. I was trying to explain to Britney the situation, instead of hearing me out, I got an attitude from her. Everytime I try to explain it to her, she wont let me finish what I am saying and cutting me off. This "Manager" Britney need to learn customer service. Maybe if I was WHITE like Britney the treatment would be different.
Robert PStaff was very pleasant and a pleasure to deal wth. Highly recommend
tom wEasy pick up process. Safe vehicle.
Sally Dadd insurance coverage without asking me and getting my approval
YIHAN PExcellent service and support
Raj S