Knowledgeable and courteous staff
Ken S.
Customer Reviews for Mountain View Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very good people there
angela H.Great customer service, friendly attendant!
Joe J.The UHaul employee at Stewart and Lamb was helpful. However, the outside of the truck was dirty and not well maintained. Maybe they should wash their trucks after each use or when needed.
marena R.Tks so much The service is excellent but for the moment We Donot need more storage . Next time sure.
SERGIO J. | Expérience généraleVery nice reps
JAMES C.provide better training on how to rent a truck and how to receive it
Jairo A.The employee who helped at the mountain view location is such a sweet heart. She did everything she could to help even when the locations internet went down. Merci
Moises T.Excelente!!!👍
Raymundo J.It take like 1hour waiting on the phone . To get someone attention.. It takes 2 to 3 hours to get the truck .. Than the truck ..was running rough.. But I thank you ..
Gustavo C.no comment
GENARO BAUTISTA A.Watch the people there! I've contacted complaints dept & corporate. There changing the contracts, saying they only except CASH, no credit cards, Red Flags should go up! Have you ever heard of a 10 ft truck using 7 gallons of gas to drive 11,8 miles? The contract was changed to read something else then the check out receipt we received. I called customer service & the person I spoke to was rude to me as far as I was concerned. She had all kinds of answers as to the almost $100 for the rental of the truck that only drove 11,8 miles & we put gas into the truck to bring it back to the 5/8 that's of a tank that was in it when picked up. I looked when I got into the truck and Rick is always looking at the gas gauge. We always rent at the Freemont St office but they were booked. Hopefully Uhaul will do the right thing & give us our cash back that they took from us.
Rick M.All good
ROBERT M. | Expérience généralethe truck was dirty ... the air conditioning at the stops is not cold ... it did not have blankets the dolly seal was broken TT2127D unit
francisco V.It would have been nice to have more than 3/16 of a tank of gas to start. Everything else was very good!
WALLACE VEE G.The manager was very understanding and helpful.Thankyou to her.
ART D. | Expérience généraleTruck was full of cigarettes' butts, chips and trash. Lady was nice and easy to work with.
STEVEN P.The manager is very helpful
ARTHUR NEIL D.All good
R. ANGELINA W. | Expérience généraleCustomer service at the location was terrible. Customer service over the phone was wonderful. The truck was not maintained...it burned way to much gas I spent almost 800 between rental and gas to get to califonia
LaChandra S.give her a raise!!!!
FRANCISCO J H. | Expérience généraleThe staff was great very helpful.This place definitely had a family type of vibe I'd definitely recommend it
TIANA LORENA S. | Expérience généraleservice is very nice person
abdulloh A.Sheri is always kind and helpful. Hard to find good employees like her.
Chelsea S.Very sad to hear about Joann but the other lady has always been great. I got to speak with her a little on Thursday and it was great.
Chelsea S.Always the best in service, prices, and no hassles
Jaclyn W.I always receive great service here and I send my friends here because of the service.
Chelsea S.Sharee was great if I ever need a Uhaul again I will for sure only go to this location. Thank you Sharee!
LeAnna S.The trailer had a moldy smell
Ivelis O.Sherie was very pleasant and kind. The shop was opened 15 min late however... The truck had previous damage and was not cleaned prior to me renting in. The office reaked of cigarettes something awful! But it all worked in a pinch. My appreciation to you.
Paul P.Easy and fast, thank you.
Yael M.Very helpful manager!
john T.The Manager was really nice and kind and she went out of her way for speedy and accurate service.I know now where to rent my trucks Thanks again
Ronnell L.The lady who runs this location is fantastic. I have been renting from here for years!!! Always tries to get me exactly what I need!!!
CHELSEA S.There are no security cameras and a cedar chest.was stolen put of my unit! Mgr just kept saying didnt know how that could happen. She has at least 4 units with homeless people living out of them. Je
WENDY K. | Expérience généraleThank you for e erything
JUAN E R. | Expérience généraleOffice Staff extremely helpful, courteous, and answered all questions I had. Good storage facility.
THOMAS H. | Expérience généraleThe driver's side mirror (lower half ) was broken and the sticker for a parking violation was still there. Those need to be fixed before renting the van out again.
NOEL C.I was guaranteed a truck at 8 am on Saturday but the truck I was supposed to get wasn't available, so I had to wait till 930 and the location was a alot further away then the one I had originally reserved a truck at, so I wasn't able to get started on moving until nearly noon.
Jeffrey G.make sure the air conditioning works in the office and have the office free from the smell of cigarette smoke.
cynthia H.Rien
qmeesta M.I recommend this place the lady was very nice.
ERNESTO P.no comment
samuel L.the lady was very nice ser
raul H.This lady did a great job taking the return on Monday 4/3/17. Sorry cannot remember her nane
Dennis F.Cool cool
dana D.Representative was friendly and profesional
JOSE F.Fast and clean.love it.
dan R.Super friendly service!!!
Rae Ann C.The manager was rude and extremely argumentative. She tried to over charge us for everything. Someone needs to notify her boss that she needs to be retrained. Her husband actually mocked me as I walked out the door.
win T.U do well just having the truck size ready available for my budget
CYNTHIA F.Poor communication.
natasha L.At the time of the rental, I asked the agent if I could return the Trailer at any Uhaul location, to which she answered YES..which ended up not being the case..I would not have rented the trailer if I had known that was the case...Absolutely hate being lied to OR dealing with persons who have no idea what the heck they are doing...UHAul should be embarrassed
OWEN C.excellent customer service
MIGUEL C.The manager Joann was excellent. Her experience and genuine desire to make sure my rental experience was a good one makes me know that I picked the right place to rent the truck.
Bob B.I was not notified about the change in location for pickup by call or email. I was not happy about that. Everything else was ok
ENRIQUE H.Well as nice as the lady was that took care of me. She wrote up my contracts and was hospitable. How about a bottle of water. But for the one renting the unit only! Other wise, I know it could get way too expensive. But truly Joanne was very nice, and super helpful! ??????
CINDY J.joanne did a really good job it was my first time renting a uhual and i am very placed with the service .
ERICKA R.Not to let anyone smoke inside the building, It isn't healthy for customers to walk into a smelly office.
VICKEY F.The customer service was above and beyond at this location!! =) The girl (working on Saturday at Lamb and Stewart location) helped me out of a situation without me even asking!! She and the district manager she called were very kind, generous, and helpful. I am absolutely going back to that location the next time I need a rental! =)
DAWN S.The were nice & kind. Thank you!
TOMMY H.nothing
ERMA C.