Le client n'a pas laissé de commentaire.
Cassidi P
Customer Reviews for Mountain View Truck Stop
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Complaint filed. Location keeps adding safe tow after I decline it.
James BVery professional.
WILLIAM FMore trailer variety for this location
Ram DVery nice place, the staff was very friendly and helpfull
Gagan Rno receipt. no drop off location. not helpful at all!
Annie WThe representative changed my reservation without my consent, increasing the price from the original quote and providing inaccurate information. When I returned the truck and called to address the issue, the representative was unprofessional, yelling at me and abruptly ending the call. I had to escalate the matter to corporate, who ultimately resolved the situation. Based on this experience, I cannot recommend this location to anyone.
MICHAEL UThe app was very difficult to use and did not allow me to choose my drop-off location. Driver's side rear marker light did not shut off.
JAMES PThe guy changed my drop off location to a local after making the reservation online took 3 transfer and 40 mins on hold to get it changed back
Maxwell MWonderful staff
Zulani PPeople at this location are awesome.they go out of there way to help you.
Francis FThey didn't know how to hook up the tow dolly so I did it myself. The computer was down and had been according to the employee so I had no paperwork so I was happy that no brush with Law Enforcement as I couldn't have proved my renting it!
David CDrop off attendant spoke broken English and spoke in one word sentences. Did not seem to want to be helpful. I called to confirm the drop and his only response was "yes." When I got there, his only statement was "mileage."
John BReserved car trailer, arrived and gentleman indicated we could not do the transaction because system was down. I pushed back until he called his manager to do transaction through hard copy. Trailer's rear tire was almost flat, jack was bent and couldn't extend far enough to hook up to truck hitch. Upon returning, gentleman said it's good nothing you need to do, when I was told upon return person will have toscan my paperwork to ensure trailer was returned. I had to insist this be done. EXTREMELY UNPROFESSIONAL! Will NEVER deal with this U-haul again.
Robert KI turned in the truck on Sunday night and they said they would do the paperwork Monday morning. It took several phone calls over several to the place and UHaul to get it "turned in " and get a receipt.
Debra MYour customer service is atrocious. You want people to use the online pickup feature but when there is problems, you don't answer people for over 20 minutes. Nobody responded in your chat function. If you're going to use technology, you should have people answering when there are problems.
Michele W