The whole process is tedious now.
Amanda H
Customer Reviews for Muffler Mart of Boston Inc
(U-Haul Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Wonderful service
WHYNTON Wthe trailer i rented was installed wrong. it fell off my car while driving 1 block away from the location and nearly killed me and my family. i have filed a claim for damages. this is a horrible experience.
JOSEPH BWhen picking up the van the app would not complete the process without telling me why. I had to spend 40 minutes on the phone to discover that the reason why it would not go forward is because of my out of state DL and the verification process would take longer. I had booked this van months in advance and this verification could have been done well ahead of time. There is a lot of room for improvement here.
Carlo GEveryone was very helpfull!
ALEXANDER MAwesome customer service
Ricardo HPlease be clearer on the details for picking up the truck, specifically with an out of state ID - made pick up very painful and waited a while (although that was also because of customer support). However, the big part too was there was missing items that we had ordered that were not included in the truck unfortunately. And no one was there at 5:00 on a Thursday.
Austin LThe app malfunctioned so many times I could barely pick up the truck. When I finally got the truck it was at less than a quarter tank so I had to add gas and I still got charged for gas after I returned it. When I returned it the app malfunctioned again and simply told me to put the keys in the lock box to return. After the rental didn't end I had to spend 30 minutes on the phone with customer support to finally end the rental.
Hannah BFirst time using U-Haul and the experience absolutely crush my desire to ever using it again. I would rather pay up to get a mover rather than being in a mile wide radius of any U-Haul location. The reasons are as following: 1. I booked a 9' online to pick up at Boston and drop off in a PREDETERMINED location in 40 BRUCKNER BLVD, NYC. Got a confirmation email. A day before the pick up date a representative called and said they dont have such car anymore. I got updated to a 10' instead. I don't have a lot of stuff anyway but all goods. 2. The next day, I got to the location to pick up. A representative came and give me the key WITHOUT checking my order or my license. This is my first time driving U-Haul so I thought this is the standard process. In the meanwhile, my order in the U-Haul app was magically cancelled. I looked at the cancelled status confused but did not think much. This prove to be disastrous later. 3. I drove to NYC and ready to drop off the truck at around 9PM. I came to my chosen drop-off location but some how while I called, the call receiver said they closed down the location??!! Now with no rep at the spot and no order in my account, I am stucked with the truck OVERNIGHT until I can go drop it off next morning. There is no warning, no guidence after booking online, it totally evaded my while U-Haul put an inactive location at 40 BRUCKNER BLVD, NYC on their website and let customer choose it as an overnight drop off location. 4. I tried to call U-Haul CS line. Got put on hold for 45 min for 'Technical Difficulty' after some one finally pick up. I laid out my situation and the rep basically said that since NYC does not allow overnight drop off, it's on you buddy. You know in NY its not easy to find a rented spot for a 10' truck, and it takes me 1 hour driving around at night to find a street parking. 5. Next day I went to a U-Haul location at Grand Concourse at the Bronx, NYC, and to my surprise, yes, they do allow overnight drop off. So U-Haul rep (referred to at (4)) does not even know the most basic thing about the serive that their company is offering, and basically just push the liability to the customer and brushing away their responsibility. 6. The rep at Grand Concourse was very helpful and help me paid off my balance. However, if it is not me but someone with bad intent, they could totally steal the truck and leave U-Haul to figure it out.
Duong LStaff was very friendly and helpful.
CHRISTOPHER GThe equipment was ready when promised and we were in and out in under 20 minutes.
Kayvan SGreat experience overall! The app did quit halfway through the return process ao I never got a receipt. Also, non-adjustable seats in the truck made it very hard to reach pedals - anyone shorter than 5'4" wouldn't have been able to drive it safely!
Emma HExcellent!
FRANK MMy original rental was for a location on Mass ave, and much to my surprise the trailer was not available when I arrived to pick it up. I was fairly pissed off that I wasted 30 minutes of my time at the location I was supposed to pick the trailer up, and another 30 driving to this new location. The owner at Muffler Mart did not waste my time, had a couple of his guys move around the equipment to get access to the trailer and got me out and on my way.
Frank RNo dolly or protective padding sheet
Daquan CNothing.
Stephen WSomething was flapping around on the roof of the 10' box. Mobile check in/drop off was a nightmare. Nothing to do with the location, all to do with the app.
Kelly SI've had nothing but trouble with Uhaul in the past but this location was the best. They had everything I ordered for once and provided great service.
Ben FThis pick up doesn't look glossy but the service was excellent. Justin went above and beyond our expectations and made our rental process seamless.
Tracy SVehicle pick up went as planned. Justin at the pick up location was super friendly and was especially attentive to making sure we were all set with everything before we left.
Mark LDrop off in boston was amazing and the guy was overly friendly and kind…he even said “ welcome to Boston” That kid needs a raise!!
brian DEverything was fast and easy. I rented the 15' box truck last minute and the availability was great and also location being I live a few blocks away. Friendly and great customer service from Justin. Thanks again.
wilfredo bThe pickup process was incredibly smooth and the staff was super helpful! Can't recommend enough!
Nathan HThe staff was extremely helpful and the location was easy to spot.
Gisele NOptimize the app or have someone on site. Customer service was terrible. The app was difficult to navigate. The box with the keys wasn't even locked. I will likely never rent from U-Haul again.
Christopher AJustin was incredibly helpful and informative. 5 stars. Go to u-haul location
Ravinda WThe self-service pickup app did not work and caused me to have to call Uhaul support and do the process on a mobile browser to get around a bug, which ended up taking so long a friendly employee checked me out manually inside the store. My experience with the self-checkout was awful and I will not use it again, but the location and its service was excellent.
Tate ZJustin was excellent and super helpful. Highly recommended. Will definitely be back from r my future U-Haul needs.
Robin CLocation was fine but the app is not intuitive and poorly designed.
Rachel TRegion-specific fees should be made clear to the customer BEFORE they hand over their credit card.
STEVEN SAgent/owner very helpful and kind. Great experience and I truly appreciated his work ethic and assistance. I was in town to move an elderly relative and his kindness helped in ways I cant express
Meredith LBernard
Bernard SGreat experience. Justin from Muffler Mart was genuinely one of the best people I've ever interacted with. 10/10
STEPHEN LMore directions originally about when the place closes and when to get to the location. And what the original process is when picking up a U-Haul.
Jeremiah LThe gentleman who ran the shop was extremely courteous and professional, both at pickup and drop-off. He really made the experience great!
David PWe had a tire pressure light on at pickup. There were no problems with the rental itself but the pressure warning made it difficult to see the odometer. We noted this in the return.
Aubrey DGreat service!
BRIAN MI specifically rented from this location because Justin, the owner, is the best!
Kenneth CCentral servers for uhaul are a bit slow. Makes returning a truck online a bit tedious.
JAMES MAbove and beyond! Justin is awesome, thanks for the help!
Digna PThis location was great! Full service staff were extremely friendly and helpful. Rent the truck for a move..Justin pulled of the truck for me gave me a quick review of the gas and truck….even adjusted the mirrors for me. He explained to me the after hour truck process for drop off (which I did not follow) I had a very looonnnggg day and return the truck at about 8ish. Locked it up and dropped the key I went to the self check and my phone was dead. I checked but everything was locked up I decided I would call once my phones was charged..and drove off. About 45 seconds later I remember that I didn't grab my pocket book in the truck. I PANICKED I said omg what if someone comes and grabs the truck so I turned around to I went back to station even cried from the stress and exhaustion lol. When I get be Justin is ther and also looked panicked. He had called my emergency contact! I thank him and really appreciate his kindness. GREAT GREAT!!
Wendy GThere was no concerns or problems
JERNARA DMake it easier to use information (address and license info, for example) from a past account. That way I would not need to resubmit all the paperwork each time I rent.
Stephen Hthey were great!
Peter VWas amazing
Jerry JGreat assistance during my pickup. Very nice customer service!!
CAROL MSuper handy. Easy check in and out. Friendly, amenable. All good!
Louise PEverything was perfect thank you so much
MELVIN HHeadlights were out, making it extremely dangerous to drive the hour we had to in the dark.
Emily BAlways fast friendly service at this location and excellent advice about solutions when needed.
BRIAN MOff all the U-Haul in this area this is the only one that people will treat you with respect and patience
Sara PJust excelent service
JOSE OUhaul wasted half my day and promised compensation but charged me more than expected.
Jazmyn JRequest moving equipment but it was not in the truck however I was charged anyway. Spoke to a U-Haul agent and was assured it would be refunded upon return. Two days after return and it's still not refunded.
Brian OJustin was awesome at site for check out
Seanna GEasy set up (pick up and drop off) and very friendly client facing personal.
Victor DThe costumer service was top notch and I got want I needed to get done quickly and I appreciate that. The truck we not perfect but it beyond suitable for me needs.
DeBorah ALocation is ok, van is ok, and even the customer over the phone was OK but the overall check in/out process was very confusing with no instruction or staff on site to help. Ended up wasting about 90 min trying to figure out steps and how to while sitting in the parking lot at the time I should have been making use of the rental van.
SANG LThere is no communication between on line customer service and this location manager. I was forced to return the van on 8/28 but my reservation approved and scheduled to return on 9/1. Very disappointed.
BRANDON YI had an emergency and needed a rental for 3 hours on the busiest weekend. Manager was able to squeeze me in to a sold out schedule.
GARY SI was never able to pick up my U-Haul the keys were not placed in the key lock box at all.
JUSTIN RCancelled my order without notifying me and I found out when I arrived at the location and had to spend an hour on the phone with Uhual to get it reinstated. Once I got the truck, the dolly I paid for wasn't in the truck and I got charged for it
Oleg VThe rental process is very cumbersome. The app couldn't determine my location so I switched to the web and finally was able to get that accomplished. Getting the key - how to open the box - very confusing. I left another couple there and don't know if they ever figured out how to get theirs.
JOHN L1. The location did not provide a dolly which was reserved at the time of booking. When called customer support about it the best that could do was provide with $7 refund. But The question isn't about 7 dollars it's about all the inconvenience that was faced during move-in/moveout. Highly disappointed. 2. The vehicle photos in the app didn't match with the vehicle provided. When I tried to update the photos, the app logged me out. And when logged in again, it showed that trip has already started and I wasn't able to upload the photos. 3. Lots of problems with the vehicle: Praking break liver was tilted on the bottom. The van was showing working like "need to replace engine oil" and something about service type and tyre pressure. The right rear blinker wasn't working. THE MIRROR WAS FIXED BY DUCT TAPE!! 4. Even after calling customer support and getting assurance of not being charged for dolly, I was charged for it. I had to call again in order to get the charges removed. 5. The fuel at the time of collecting the van, was very very low. I don't mind refueling and returning the tank at the level it was but provide the vehicle at least with 1 of the 4 bars. My roommate booked a home depot van. When I rode it, it was much more comfortable. They also provided a complementary dolly (they do it for every booking!) and also the customer service was great. They open at 6 am, close at 8pm. + you can return the vehicle till 10PM as customer support staff in available till 10PM. I would prefer home depot rental any time in the future. Cherry on the cake, THEY PROVIDE UNLIMITED MILES AT NO EXTRA CHARGES!!
Shrijay KVery Friendly Staff
Richard RThe pick up process was extremely easy and the person helping me was very helpful.
Darcy BSuper easy pick up and drop off! Great experience overall
Christian F