Customer Reviews for Muffler Mart of Boston Inc
(Concessionnaire U-Haul)

1 517 évaluations

1579 Columbus Ave   Boston, MA 02119
(Across from Jackson Station)

(617) 427-0112

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(617) 427-0112

1579 Columbus Ave
Boston, MA 02119
(Across from Jackson Station)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h pm
  • Sam : 8h am à 12h pm
  • Dim : fermé
  • Inspection gratuite du remorquage

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Everything was amazing. Justin is awesome!

Steve L. 
Évaluation :
5

like always excellent service. uhauhl always spotless.

Jose I. 
Évaluation :
5

i would like to thank muffler mart in for their excellent customer service, in addition to that the uhaul was exception clean.

Jose I. 
Évaluation :
5

Muffler Mart was so friendly and made the pickup process for the truck a breeze. I will definitely be coming back here for future uhaul rentals. Thank you all!

Kyan A. 
Évaluation :
4

The location was fine, but the initial checkout process is terrible. Making me stand there in the rain while UHaul "verified my information" was completely unnecessary and could have been handled at account signup. Similarly I should have been informed in advance about the need for a verified alternate contact so that I could coordinate one ahead of time. What a miserable experience.

Eric H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

STACEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Himanshu reddy A. 
Évaluation :
5

There is too much hassle in verification. I used the app for the first time and there were no clear instructions as to why it was asking me all these details, my pick up was 24/7 one. Fortunately the support lady called me to explain. Also I don't see the need to call some other number to verify your own identity. I had some spare time on my hands so I could go through all the steps and still take the truck, but on a busy day it can get really frustrating.

Harsh K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric T. 
Évaluation :
4

Justin at Muffler Mart was great. very helpful

Allison W. 
Évaluation :
5

I can truthfully say that in all my life, I have never had such great customer service such as Justin delivered! He was knowledgeable, courteous and extremely helpful for this novice truck renter. I have decided to take my car to Muffler Mart for service just because he was so nice.

EILEEN M. 
Évaluation :
5

The parking lot was a bit congested.

Henry T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Jennifer D. 
Évaluation :
5

Truck was new. Truck was clean. Truck was great. Great experience. Could not be happier. Feel free to call me. Would rent again. Would definitely recommend this location for drop off. Merci.

DANIELWILLIAM T. 
Évaluation :
5

Very friendly and helpful. Exceptional customer service.

Joseph S. 
Évaluation :
5

So helpful!! Thanks so much

Dan K. 
Évaluation :
5

Jason (or Justen?) at muffler mart was very nice, quick to help us dropping it off and took care of location change.

Mikhail M. 
Évaluation :
3

Said they needed the Van back earlier than initially wanted. Agreed. My move took longer and I asked if I could have more time -- another 30-60 minutes. They said that they had another customer and could give me a maximum of 60 minutes. The move went even longer due to traffic and I was 30 minutes past the 60 minutes! I was stressed as someone else was waiting on the van. When I got there, the place was closed up, lots of vans and trucks. Someone came out of the office and they just wanted me to check out via the website and get the keys. Seemed like they were ready to leave for the day. No one was waiting for the van! Stressed for no reason. :-(

William B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Douglas S. 
Évaluation :
5

Everything went superb,no problems,,

JEFFREY G. 
Évaluation :
5

The mobile app and web app needs an update to include more instruction on actually how to access the vehicle.

Shaquille B. 
Évaluation :
5

Justin is a staple of the neighborhood - he simply cares about people and puts his customers first!

michael U. 
Évaluation :
1

I was charged 7,68 $ for fuel. I drove 7 miles and have proof it was returned full.

Jamie D. 
Évaluation :
5

No problems at all with the location or truck - the app sucked and didn't let me check out.

Connor W. 
Évaluation :
3

UHAUL did not confirm the pick-up location until I called them at 6pm the day before the pick up was scheduled for 9am

Alison L. 
Évaluation :
5

Muffler Mart staff were exceptionally helpful in picking up and returning our equipment.

Lan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly L. 
Évaluation :
2

Fix your busted app, I got stuck when checking out the vehicle and returning it. The first time I had to wait 30 minutes on hold to have someone fix it and the return I had to switch to your website to complete the return form.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John P. 
Évaluation :
5

check in/out process was horrible and I would never use uhaul again

Scott B. 
Évaluation :
3

The real issue is with the U-Haul company, not necessarily this location. The online process for reserving and picking up vehicles is way too clunky and convoluted. It was difficult to navigate the various steps using the mobile app. My online reservation never found its way to the mobile app. Couldn't find the QR Code. And the guys at the location weren't knowledgeable enough to assist with all of that. I did not select "Safe Move" coverage (I actually deselected that option when making my reservation, but somehow it got turned back on and I was charged for it. 20,00 $ after hours drop off fee is bullshit.

Paul S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASWANTH MANIKAN G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXANDER V. 
Évaluation :
3

The office is closed at that location yesterday, I didn't get dolly, how can I get my dolly fee back? Others are good ðŸ'

Ming Y. 
Évaluation :
2

Instructions to get the pin to the key lock box were not clear - causing a loss of rental time.

Luke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mesut C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KAMISHA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander V. 
Évaluation :
1

When I arrived to pick up the truck the app was not allowing me . After being in good for 39 mins with uhual come to find out the location did not set up the truck for me to pick up and u had to wait for the uhual rep to reset up a new reservation so that I can be able to have a different rental . Very irresponsible this location .

Mariely L. 
Évaluation :
5

We have never been unsatisfied with performance of U Haul trucks. However, the cabin in which you drive these trucks is totally and unacceptably DISGUSTING!!! You would think, especially during Covid, that U Haul would have a Protocol to clean and sanitize every vehicle that leaves a facility. You'll need rubber gloves and a shower after your rental. Shame on U Haul!!!

GARY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zhong F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim A. 
Évaluation :
5

Excellent service there were no issues

Patricia H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vanessa B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NOEL C. 
Évaluation :
5

the people where great. Justin and the whole time was great. Thank you to them

Jorge G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lydia Z. 
Évaluation :
5

The customer service was very polite and good I recommend anybody to go to him cuz he's very nice thank you

CHARLES P. 
Évaluation :
5

Was super helpful when I forgot an item. They located it quickly and professionally.

John A. 
Évaluation :
3

I don't understand stand why a flat tire is not included in the insurance coverage.

ALLAN M. 
Évaluation :
5

Someone (I think named Austin), gave a quick rundown of what to do and gave us a card to call him if there was an issue. It would be helpful if someone could explain or offer to explain the parking brake. (I got stuck at an intersection due to not knowing how to disengage it.)

Kayla G. 
Évaluation :
5

the truck was ready for me at the time promised. I was in and out in 5 minutes. and the people where very friendly and helpful.

hector P. 
Évaluation :
5

Easy process and everybody at this UHaul center was very helpful. Would rent here again.

Veronica T. 
Évaluation :
5

Nothing everything is so great

ELKIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

COREEN L. 
Évaluation :
4

Pick up through the app did not work. Used the phone browser instead, which was slow but worked in the end. Location staff was helpful after returning vehicle with issuing refund for rented equipment that was not provided.

Christian J. 
Évaluation :
5

The guy who helped was super nice.

Jason M. 
Évaluation :
3

The online pickup system did not work at all. I would strongly recommend against using it to any customer.

TARIQ S. 
Évaluation :
5

Justin and his staff were welcoming, enthusiastic, professional and efficient: even within the first moments of being open (aka 8:01 AM!).

Daniel H. 
Évaluation :
5

The app is funky. Couldn't do mobile pickup. Then had issues reporting prior dings in vehicle not represented in your photos, then had trouble auto checking out. All seemingly related to photos (my permissions were wide open). Other than that - it went fine.

R Brooke C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeffrey M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALISON S. 
Évaluation :
5

As always, the customer service at this location is superb.

jose C. 
Évaluation :
3

Check in was rough

Brad M. 
Évaluation :
5

Need slightly better signage to indicate where to pick up the keys after performing pick up through mobile

Jiun Yan C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kenneth H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Raul C. 
Évaluation :
5

Excellent

GLENDA P. 
Évaluation :
5

Muffler Mart is my GO TO for both U-Haul rentals and van maintenance needs. I work with several charities in the moving work that I do and Seth and Justin are very much a part of the kindness community here in Boston. Happy to recommend.

James M. 
Évaluation :
2

Justin was helpful in helping me get the truck in the AM. I was grateful for that. I returned the truck earlier than the deadline. However, upon checking out, Justin was too quick to charge my account. He submitted the charge, instead of going over it (explaining) exactly what I was being charged for. I was still asking him why 66,00 $ versus the 19,95 $ (and reasonable fees) and he didn't answer me, but just kept saying: 66,00 $ dollars - okay? And then he pressed the submit button. Afterwards, he was like: "oh, that's the insurance fee, etc." I told him that I didn't want the 14,00 $ insurance (as I made sure of that when I did the initial reservation online). He stated that everything was already charged and there was nothing he could do about it. He came off as a slick, quick-talker, auto-mechanic salesman trying to get over on me. I was disappointed in that. So I no longer trust this location.

Deanna B. 
Évaluation :
5

I had requested a dolly and furniture pads and did not receive them. It would have been helpful to know they weren't available before the day of.

Joanna G. 
Évaluation :
5

To bring big van at the office

MAGNUS L. 
Évaluation :
5

From pick up to drop off the process was very easy, I'm super pleased. Outstanding customer service and all of my questions were answered! I'm in the process of moving so I'll definitely come back and will recommend to everyone :)

PATRICK L. 
Évaluation :
5

Justin was the best! Will always come back here!

ANNA D. 
Évaluation :
5

Thanks for best service

Hizkias A. 
Évaluation :
5

The spirit excellent

ROBERT S. 
Évaluation :
5

My experience was great! Easy and everything was clean. Customer service is awesome !

PAUL C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
5

Everything okay.

RODRIGUE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE V. 
Évaluation :
1

Closed at 3 instead of the promised time, 4. I was overcharged when I dropped it off with a full tank.

Arthur G. 
Évaluation :
5

I had a wonderful experience. I returned to this location because I've used it a couple years ago and everything went smooth. I am happy to report I had another excellent experience the gentleman were great and very helpful.ðŸ'ðŸ¾

JEROLD L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

WILFRED W. 
Évaluation :
1

the truck felt like the breaks had been over tighten on purpose. the suspension is totally shot. the transmission slipped and the entire truck had an over powering stench of cigeretts. we had to wash every pieced of close. Then i seen an hour on hold trying to get some one. Finally i got tagged with a 22,01 $ extra charge for i don't know what. I took pics of the truck and fuel when i dropped it off gas @1/2 tank. this twas the worst rental I've ever had with your company. And the 22,01 $ just an extra kick in the teeth.

MARK S. 
Évaluation :
5

Its great nothing it is amazing already

alexander M. 
Évaluation :
5

Everything good

Jhonathan R. 
Évaluation :
5

No comments

DEYSON G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mateo S. 
Évaluation :
5

Best U-haul in Boston. Excellent service à la clientèle. Made moving so much less stressful. Merci.

Elissa E. 
Évaluation :
5

To send an email and confirm if doing a before hours pick up what information you will need in order to take the truck.

Matthew H. 
Évaluation :
1

The check in process is clunky and not user friendly. There is a single email sent when the reswrvyis made, there is no confirmation of purchase in it, no details of the reservation, and no code to obtain the key. All of that is done after a long arduous process on the u-haul website. Just send the information in the email and make it easy for your customers to so business. I will not be renting u-haul again.

Tyler R. 
Évaluation :
1

This was my first time renting from Uhaul, and I'd never do it again except as a last resort. The website didn't work properly on my PC or phone, so I wasn't able to upload my drivers license and had to go inside the location. Inside the person who helped me wasn't wearing a mask, though he found one and put it on once I asked him. The keys they gave me were for a van that was boxed in, so I had to come back in to get a vehicle moved. The van had damage on all sides that wasn't shown on the website, but I wasn't able to upload new photos to document the damage. There were 17 $worth of taxes and fees added to the amount on my credit card authorization, so my 19,95 $ rental was already 78,67 $ at that point. I photographed all the damage on the outside and checked the gas level, but I should have photographed the mileage, because it was wrong. I made one trip to my new place, less than 20 miles round trip. When I went to return the van the next morning, the location was closed even though their hours list them as being open on Saturday. I still couldn't get the website to work to check the van in, so I was charged a 20 $after hour fee. It was pouring rain and the gas gauge was just under 5/8, but I was charged a refill fee for 1,5 gallons of gas. I was also charged for 70 $for driving 64 miles, even though *I drove 19. So my total for making one trip to a place 8 miles away was 155 $. The manager of the location was willing to refund the gas fee and after hours fee, but not the mileage. I called Uhaul's customer service line, but I'm waiting to hear back. Other than the van driving fine, everything about this was WAY more expensive and stressful that it needs to be. I can't believe they even advertise this as a 19,95 $ rental when the tax and fees alone guarantee that it will be twice that price, even without mileage or damage coverage. Definitely planning to tell anyone I know who is moving to avoid this location at all costs.

Rachel L. 
Évaluation :
3

Only issue was license plate holder is about to come off the cargo van i rented

Darryl B. 
Évaluation :
5

Operations Manager, Justin, was very helpful.

Richard D. 
Évaluation :
5

Just please let us know that if we come early, we may not be able to get keys in a timely manner through the app.

Kevin R. 
Évaluation :
5

It was easy to rent they where friendly very helpful took great care of me

DAVID H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert D. 
Non les évaluations ont été soumises pour cet établissement.

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