Évaluations des clients Mufflers Hitches and More Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Mufflers Hitches and More Inc

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Kenneth P.
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Le client n'a pas laissé de commentaire.

Jed R.
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After hours drop off.

William B.
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After renting I had three pending charges all for the same amount of my rental. I understand a hold on my card but not for three times the amount of my rental.

Jeanette Y.
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the app to check back in after business hours did not work. we worked on turning the truck in for 30 minutes and finally gave up.No fault of the business we rented from.

Joseph J.
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Rich and Richard did a great job … thank you joe jones

CRISOFORO M.
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This was not the review location I asked for. I made a reservation in my home town an hour away. This added 2 hours and extra miles to my drive. Which I'm sure I will be charged for. Not to mention the extra gas. I drove all that way just to find out there was indeed a truck at the location I requested. Not recommend to a friend has nothing to do with the location, but uhaul as a company. From the reservation system, to the app, to the rental, to the return. Uhaul has been around forever you would think they would have it figured out by now. Belts were squeaking the entire time it drove. Was a mystery liquid in the hand hole on driverside door which was gross to put your hand in, then when I shut the door it got all over my clothes.

Ruth H.
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This is the third time I have rented from this location. Nice people and very helpful too. I highly recommend them.

Bridgette K.
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Le client n'a pas laissé de commentaire.

rene P.
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Can compare my drop up location to my pick up location. My drop off was Friendly and a welcome environment .

Antonio M.
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I rented a truck for a day $19.99 +miles and ins just for returning 2 hours later on the same day got charged for 2 days for the truck and ins.. after email and text never got answer from uhaul...that's why I will never use this company again.????????

Elissa G.
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Le client n'a pas laissé de commentaire.

DENNIS N.
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The service was very good. I would have given the location five stars, except they were not a full service U-Haul with boxes and blankets and all the rest of the moving paraphernalia.

Crystal O.
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Smelled like smoke on the inside and odometer was off and i took pictures of it because i tried to change it on the app and it wouldnt let me

Tabitha W.
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I was.told.to oick.up.one place and when I got there they said it had changed. No one contacted me. I was supposed to drop off at a location that did exist. Uhaul close at 7 so I couldn't even call and ask for help. Dropped of at a location and gor several call.following day that I needed to return it. It was a mess.

Bridgette K.
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Le client n'a pas laissé de commentaire.

SIMON J.
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Le client n'a pas laissé de commentaire.

Jody H.
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Le client n'a pas laissé de commentaire.

SALLY M.
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Representative was great friendly, helpful, funny. Worked with him before, great experience.

Gail D.
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Le client n'a pas laissé de commentaire.

RYAN T.
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Everything was PERFECT

Gerald T.
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Le client n'a pas laissé de commentaire.

MariAnne R.
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Le client n'a pas laissé de commentaire.

SAVATY B.
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Next time allow me to drop off my equipment in the location I needed it in or else monetarily compensate me for the inconvenience.

Roger O.
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Le client n'a pas laissé de commentaire.

Saira L.
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Le client n'a pas laissé de commentaire.

Mark M.
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Truck was swept out but had been used for something other than furniture, it was very dusty, I had to wash the floor before use. Other than that I was very pleased with everything about the equipment.

DAWN W.
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Le client n'a pas laissé de commentaire.

Eugenia D.
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Excellent service

Tara S.
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The equipment was really dirty on the outside (the inside was immaculate). The truck sounded like it needed a tune up. I used the 24/7 share and still had to go inside to get the key - and then the system froze and caused problems. The truck was parked so close together with other trucks that it took me 3 tries to get out. Was able to do what I needed to, but it was just an average experience.

MIGUEL G.
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Have more trailers available. I drove around all Portland area for one and no one had one.

DORTHY B.
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Horrible experience. I called two weeks in advance, but they gave my truck to another person. Then sent me on a goose chase. Waisted 3 hours. At the end. Did get a truck. Not a fun day. Not a good experience!!!!!

Sandra G.
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The customer service at this location is the worst I have experienced with uhaul ...ever! I will find another option before returning to that location.

Richard N.
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Nice large love for parking.

John C.
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The family worked with me to ensure I had the right equipment. They had the truck pulled up and ready the moment I got there when they opened. Overall, an excellent experience from a family business.

James P.
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Keep up the good work!

Kenneth P.
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Le client n'a pas laissé de commentaire.

Ryan O.
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Location and personnel were great, however there was one really big problem. The night before I was to pick up the dolly at the Sherwood location I was informed it wouldn't be there in time so I had to go to woodburn location instead. I planned on a very early departure (7:00, opening time at Sherwood location) for Idaho to meet landlord during business hours to sign papers. However, once I was transferred to Woodburn that why out the window. First, I showed up at 7:00 only to find out they don't open until 8:00, then by the time I got the tow dolly attached and headed to Sherwood to attach the vehicle that was left the night before, it was 8:30 and I didn't arrive until 9:15, getting on the road for Idaho about 9:40. So I was put out several hours, not to mention gas so due to your scheduling problem.

Ruth H.
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Le client n'a pas laissé de commentaire.

Todd L.
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Le client n'a pas laissé de commentaire.

Todd L.
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Good people, Easy drop off. Even told me I was low on fuel after my son said we were at the correct level. They saved me from a refueling issue when my son was wrong.

robert B.
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Le client n'a pas laissé de commentaire.

Brian W.
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Very helpful and friendly.

Steven G.
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Le client n'a pas laissé de commentaire.

Georgette R.
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Mufflers Hitches and More was great. I had some trouble reserving my truck online but I called the store and everything was handled very well. The staff was very pleasant and courteous and great to work with. I would definitely come back again.

Loren C.
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Le client n'a pas laissé de commentaire.

Wayne M.
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Le client n'a pas laissé de commentaire.

Terrie lynn M.
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I was misinformed regarding the cost of rental

STANLEY B.
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Very good service

Dillon D.
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When you say you are gonna do something do it, my truck was never checked in but it was transferred back to the pick up location with out checking it in , i spent a lot if time trying to sort out the mess this caused and not to mention it caused lots of stress ! I would rather drive the truck back to the pick up spot next time then drop of here again . It did eventually get sorted but i wasn't impressed and i wasn't impressed with the call center either , I was repeatedly transferred from department to department and I was promised call backs and no one ever called me back .

Laura F.
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Le client n'a pas laissé de commentaire.

Kenneth P.
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Le client n'a pas laissé de commentaire.

Kathy H.
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Le client n'a pas laissé de commentaire.

William M.
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I rented a pickup to haul a tree that I bought. I had it less than an hour. Inside of truck was really not clean. Otherwise everything went smoothly.

Gene B.
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Le client n'a pas laissé de commentaire.

Rea B.
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Le client n'a pas laissé de commentaire.

Helen L.
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Le client n'a pas laissé de commentaire.

Miguel M.
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Everything went smooth will return in the near future.

Bunny B.
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Le client n'a pas laissé de commentaire.

brian S.
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Initially, we reserved our truck online and attempted to pick up at the Sunrise Deli location, but the pickup process there was extremely poor and frustrating. We wasted over an hour of our time and had to call the helpline but they were not helpful. If we had realized that this was there the process, we would have gone elsewhere for a rental.

Jeff C.
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Absolutely horrible that I have to take pictures of my drivers license to rent a vehicle and transmit it over the internet!!! Complete invasion of my privacy!!!!

Jeffrey S.
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Nothing. I was able to get, on short notice, a trailer to help me move into my new home. Not too mention it was snowing and the people there made it fast and easy and helped me out as well! Definitely the best uhaul I have ever used and would recommend it to my family and friends.

Clark B.
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I reserved a 6x12 trailer WITHOUT ramp at 490 S Pacific Hwy in Woodburn - My reservation confirmed BOTH the location AND no-ramp trailer. I received a phone call that the reservation was ready (no mention of address or trailer type), and wrongfully assumed that the confirmation call was from the location on my reservation about the trailer I reserved. I went to the reservation location - No reservation, no trailer, nothing. Only once I called the number that had called me did I find out that my reservation had gone to a different location. When I got there the 6x12 trailer they had available had a ramp. I needed a trailer so had to make it work... The staff at the rental location were fantastic - Very friendly and helpful. I would use them again.

jill H.
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What I was quoted over phone was way less than what I was charged.when renting truck..I had no idea that I would also be charged for mileage..The guy renting me truck was very impatient,frustrated with me and my questions ,(they weren’t stupid questions) he was training a new employee and she was professional,doing her best to answer my questions..(maybe if I was Mexican he wouldn’t have been so rude) I find Uhaul to be outrageously expensive and I will never rent nor will I ever encourage friends to rent from uhaul!!

Lonnie B.
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Drop off worked well..

steve T.
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truck was in perfect working order but not clean. I didn't really care. all was fine.

Stella G.
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get Someone in there that understand the customer! My experience was horrible! They didn’t have my reservation and tried to give me a huge flat open trailer. Then sent me down the road to a location that could not be found! I spent 1.5 hour trying to get a trailer.

Bob H.
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Staff was fast and friendly.

Michael D.
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The trailer leaked badly. Rainwater leaked in the upper right corner of the box and all over the place.

Denise G.
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Was overcharged! Had to call and get that straighted out. Last time we rented, they did not have the truck we had reserved. Had to take a larger truck. It is always something at this location. Not many other uhail rentals in the area to use. Yes, we will rent from them again.

Michael F.
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The wait time was HORRIBLE. We were stuck out in a field waiting for over 15 minutes for attendant to check us out with trailer. That was AFTER waiting in the office for over 15 minutes, and we originally "reserved" the pick up at Beaverton location, but were told the day before that there were no trailers so we had to drive 30 miles out of our way (and back again!) to pick up at the lousy Wilsonville location. Never will use U-haul again. Penske much better and easier!

Tiffini L.
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Made up an excuse that they did not have the $100 deposit that was owed back to me and had to send me a check. What business doesn't have more than $80 in there till drawer. Will never go back through them again.

Damaris S.
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Le client n'a pas laissé de commentaire.

zurisaddai S.
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Le client n'a pas laissé de commentaire.

Richard C.
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There is an area for improvement with respect to where equipment is to be dropped off. Both the Santa Rosa and Woodburns stores were very helpful about specifying where the equipment was to be dropped off. unfortunately someone out of the Portland office called me directly and indicated that I could drop off the trailer at any location in Salem. I went to the Salem location on 12th street. They would not accept the trailer and were not even able to handle closing out my contract for the trailer. At which point I then had to drive another 20 miles through heavy traffic to reach the Woodburn location so that I could drop off the trailer. The person from Portland also provided conflicting advice about what would be the most affordable to keep the truck that I was using for an extra week or so. She indicated that it would be cheaper to close out the current contract and then rent the truck back for local usage. The person that I spoke with at the Woodburn store indicated otherwise. There was definitely too much conflicting information here.

Chuck P.
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Le client n'a pas laissé de commentaire.

Nicholas Y.
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One taillight was missing when I went to pick it up. I guess it was stolen.

Al S.
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the price of the car hauler was a little high but that is what you have to pay for the best

Danny W.
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Le client n'a pas laissé de commentaire.

Danny W.
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The lady behind the desk was nice enough. The gentleman who brought the truck and trailer were around just handed us the keys and went back inside - no visual inspection to note previous damage was performed. We went to close trailer door but it was stuck and had to ask him to come back out because we didn't want to damage it.

William L.
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U-Haul should never send a truck out with an 1/8 of a tank of gas. My trip was around 100 miles and the first thing I had to do was get gas. I did get a discount for returning the truck with more gas than they gave it to me with, but it seems a little backwards.

Chris H.
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Le client n'a pas laissé de commentaire.

LINDA K.
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When I called rent the vehicle the woman had,shall we say unpleasant tone of voice. I asked how much per mile she told me $0.89. When I went in I got a man instead of her luckily. He told me 69 cents and that the vehicle had a full tank of gas. When I got in the truck it only had three quarters tank of gas. Luckily, I took a picture of the mileage, gas gauge and dents before I left their parking lot. When I turned the keys in at 6 that evening I left a note with them with the above facts. This morning, the unpleasant woman called me and I had to make a trip up to their office to show them the picture so that I wouldn't be charged $4.75 per gallon for gas that I did not get. They did charge me for an extra mile more than my return picture showed. It was only $0.69 and I didn't say anything about that, but it kind of ticked me off. If there was another game in town they would never get my business again.

WILLIAM W.
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I called an order a specific trailer and was ensured they would have one on site when I needed it. When I showed up they didn't which forced me to make more than one trip. I will never count on them to have the right equipment again. I will only rent from the place that shows it being available.

Brente C.
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Le client n'a pas laissé de commentaire.

Debra H.
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Le client n'a pas laissé de commentaire.

Vern W.
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be sure they understand how much gas to put in before returning. I thought the tanks were always kept full. I filled the tank before checking the gauge. The tank was only 3/8 full when I picked up the truck. That is very low to release a truck. I spent twice as much on gas as I did on rent.I am not happy about that.

Michael H.
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Le client n'a pas laissé de commentaire.

Jean M.
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Le client n'a pas laissé de commentaire.

melinda O.
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Very helpful kind staff.

John Z.
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Would be better if they'd make sure the truck is full of gas before sending it out. It looked like it was on full when I left. I ended up spendinbg $15 to top off the tank - which then showed way above full. I ended up paying like 90 cents a mile for gas. I should have figured out how much the truck gets per gallon and filled only as much as I was actually using. Don't trust the gas gauge. Despite me giving them a bunch of free gas, we had to come in person and pay the $1.38 extra because my estimate was 2 miles off (it tripped to the next mile 100 feet out of the parking lot and I forgot about an extra mile I had to go up the street). Bottom line, calculate your actual usage when filling up and don't give away free gas.

David S.
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The location is open until 1:00pm in Saturday? Odd, difficult to accommodate at times. The automated system is even stranger and unable to make specific requests. This part needs examination and revision. Possibly talking to a human being as an option. Automated systems can solve problems a majority of the time but not all the time. Needing a specific vehicle for a specific length of time is not a pet of the solution you offer.

Randy I.
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Le client n'a pas laissé de commentaire.

PHILLIP B.
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1. Help at call center appeared to be untrained and lacking in knowledge. 2. Could not accept preferred credit card. Truck location had no such trouble. 3. Had to correct drop off date 4 times before it was corrected. 4. Was told could pick up truck anytime on Saturday. Location closes at 1:30. 5. Drop off location closed early on Tuesday, drop off day. Worst total experience I have had with U-Haul.

James E.
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Nothing!!!!

Dave B.
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Le client n'a pas laissé de commentaire.

bruce K.
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Le client n'a pas laissé de commentaire.

Douglas D.
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I think would be great to have cruise control in a long distance truck.

MICHAEL C.
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they let me borrow an adaptor for the lights.

Zachary A.
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Have used this location several times and they are always rude.

Karen M.
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Have customers estimate their distance on Mapquest or Google maps ahead of time, so they can tell you when you ask.

Non reviews have been submitted for this location.

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