Some attitudes need improvement.Lance W.
Customer Reviews for Murks Pennzoil
(U-Haul Neighborhood Dealer)
Pour nous contacter
South Haven, MI 49090
Services dans cet établissement :
- Lun.-sam.De 9 h am à 4 h pm
Heures d'ouverture spéciales
- 12/25/2023: Fermé
- 1/1/2024: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Jason A.
Le client n'a pas laissé de commentaire.PAULDAVID R.
Le client n'a pas laissé de commentaire.Kenneth C.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.Brett C.
The check in system was bad. It took a half hour to rent the trailer. Service was poor.Leon A.
Le client n'a pas laissé de commentaire.Michael R.
The manager charged me a miss drop fee even though I had not selected a location for a drop. Uhaul cleared the fee after I called.Sam L.
Le client n'a pas laissé de commentaire.jeff B.
Le client n'a pas laissé de commentaire.RAMONA MARIE B.
Establishment and workers were exceptional! Trailer was very bouncy, needs some sort of weight on the front tongue area to stop this. I had a small light load so even loaded was bouncing like mad. I was carrying a large window so it was a nerve racking ride because of thisTammie H.
Keep doing what your doing.Misty K.
I had to call the help center (833-399-0504) to get the app to work with my phone, 9-29-23, 7:00pm. Brianna answered and was SUPER helpful and very kind on the call as we worked through the issue at hand. Brianna is an example of a customer service representative that every company should have on the front lines, she was AWESOME.TIMOTHY R.
Le client n'a pas laissé de commentaire.Richard A.
Le client n'a pas laissé de commentaire.Raven A.
Le client n'a pas laissé de commentaire.Jim B.
While using mobile pick up and drop off. Your location settings on the iPhone must be on precise location, or it will not work. It would be nice if you had this posted someplace.Eric W.
Le client n'a pas laissé de commentaire.David W.
This location has excellent service that is helpful and friendly. This is my second rental at this location and I will be using them over and over.Neil B.
Easy to find and convenient.Jim W.
Your links to checkout & check I don't work.tim O.
Le client n'a pas laissé de commentaire.Dennis J.
Le client n'a pas laissé de commentaire.Ken S.
Le client n'a pas laissé de commentaire.Jason T.
Le client n'a pas laissé de commentaire.Nadine S.
Will definitely rent from here again. Everyone was very helpful and friendly.Andre D.
Wonderful experience.John B.
Their hours of operations are deceiving. They are open till 6, but if your truck is not in by 4 - you are charged a convenience fee. That was never mentioned.Michael C.
Apple Maps did not have the correct location for this address. Staff very helpfulWilliam G.
The equipment had issues but the people I worked with, on all fronts, were terrific.Matt N.
Stop trying to quadruple charge people , tried to charge over $400 for a uhaul I used for 6 hours and returned early on a day rental. Will never go to this location again.Bradley S.
Le client n'a pas laissé de commentaire.Brenda S.
Le client n'a pas laissé de commentaire.Tim F.
Le client n'a pas laissé de commentaire.josh N.
Le client n'a pas laissé de commentaire.beth T.
Extra wonderfull on sote crew!Melody W.
Le client n'a pas laissé de commentaire.Desa W.
Le client n'a pas laissé de commentaire.Krzysztof M.
The guy who checked me in was very pleasant and a real pleasure to talk with.Dorothy H.
Ralph is an excellent ambassador for UHaul. He was so patient with me as I had to deal with not having the correct ball or electrical plug for my truck and had to come back several times as I figured this out. He was extremely pleasant to work with, beyond helpful with questions and assistance and I would definitely rent from this location again (and I probably will at the end of my camping season.James G R.
Confirm drop off date with customer before issuing refund or final receipt!SHARON DENISE M.
Really friendly and warm people with great customer service. They even let me bring my dog inside. Everything was ready for me when I arrived.Cary C.
Le client n'a pas laissé de commentaire.Ross S.
This place is very close to my home, but I did not like the worker/employee for the company. He asked for cash from me to hook up the rental to my truck and if I did not give him the $20 he would not let me leave because thats what U-Haul told him he has to do. I had no choice, for I had to go and get my stuff, so I gave him the cash. I asked for a receipt and he said call U-Haul! I did see his name on his coat, Javier. I would not have this man work for my company, that is all I am saying.Darrell H.
Javier was very helpful with our extended rental, he was informative and very professional. I would highly recommend Murks Pennzoil for Uhaul rentalmarie R.
Le client n'a pas laissé de commentaire.Jim J.
Outstanding service!Rebecca C.
Le client n'a pas laissé de commentaire.Timothy D.
Was charged for moving blankets but he did not have any. He charged me any way because he said he would have to cancel the order and start again. I hope I don't get charged for them, I didn't return them because I never received them.Jennifer M.
No negative issues. Experience was very good. Merci.Kenneth C.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Glenn R.
Le client n'a pas laissé de commentaire.thomas M.
The whole experience was fantastic- I will do it againLennie R.
Le client n'a pas laissé de commentaire.Phillip T.
Le client n'a pas laissé de commentaire.WILLIAM G.
Le client n'a pas laissé de commentaire.Jim S.
Super niceRalph B.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.Kevin B.
Le client n'a pas laissé de commentaire.Doug R.
Vehicle had less than a half tank of fuel in it when picked up but you charged me for 20 gallons of fuel. Your stupid app was and is not working.Justin C.
When a customer has a reserved rental with a certain pickup time the vehicle should be ready to go. In the winter make sure the windows are clean of built up snow and ALL the doors will open, so the. Customer does not have to wait 20 minutes for some one to find tools to pry open the frozen doors.Richard L.
Le client n'a pas laissé de commentaire.michael F.
Per mile rates are very high. $.99/mile . . . it appears you're jumping on the "I can raise my rates using inflation as the excuse'" bandwagon.Stephen H.
Le client n'a pas laissé de commentaire.Pamela M.
Location was great App for returning rental is horrible. If no geo location available it's impossible to finish the process. Customer service phone is horrible. After waiting for 45 minutes for someone to answer I was told there was nothing they could do to help since I had left the location. I asked the rep to wait on the phone while I drove back to the location on the phone and he refused and hung up. Next time I will rent from Rider.Jose E.
The service and equipment was great! The key drop was annoying.millicent H.
Le client n'a pas laissé de commentaire.FRANCISCO J.
Work with the older guy customer service skills he was very RUDEDiane W.
Le client n'a pas laissé de commentaire.PATRICK S.
Le client n'a pas laissé de commentaire.Todd B.
Le client n'a pas laissé de commentaire.Alan B.
The Gentleman handing the return was with us from the moment we arrived. He was very helpful and it made the return very easy. He was excellentSally L.
Ralph the attendant was excellent. He was very helpful and thorough . He went out of his way to assist me. Ralph is a model employee and others should look to him to see how to act. Mercidavid D.
Le client n'a pas laissé de commentaire.Craig A.
Le client n'a pas laissé de commentaire.Bill C.
Very helpful and accommodatingMichael V.
Dave, (manager?) took care of me in an extremely friendly and professional manner. We had a "non-work-related" chat, after I returned the equipment, about cars, green, nuclear, and fossil-fuel based energy; we even got into some aviation-related topics as well. In short it was a fantastic experience all around.Henry S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Robert W.
Not sure why I had to pay a 20 after hour fee because I turned in truck one day before due.Efrain M.
First, I don't believe we we're that late getting back. Also if asked what a customer can expect if late gets told you get charged another day and coverage and states no where about extra charges if we checked out ourselves, only if done by provider next day! Communication is a key to keeping customers!Bruce Z.
I'm very pleasedWilliam B.
Easy pickup and drop off, have rented here several times over the past few years and will continue to do so in the future.Stanley H.
Disappointed that I was charged an after hours fee of $20 but not told about that fee. Bait and switch feeling that makes me not want to rent with U-haul againAggie M.
Had trouble opening lock, had to call for help.BRENT B.
Le client n'a pas laissé de commentaire.Darrell K.
I had made reservations for the truck for June 4 and 5th,on the evening of the 4th I received a text stating that I would have to return the truck on the 5th by 11am. Again I reserved the truck for 2 days. I called uhaul to straighten this matter out and was on hold for a unbelievable amount of time. The truck was returned on the 5th early evening and now you are charging me a ridiculous amount of money because of your error and lack of communication inside of your business!!!!!! SO OVERALL THE EXPERIENCE WITH UHAUL WAS VERY UNSATISFACTORY.Lisa G.
Le client n'a pas laissé de commentaire.Roger W.
Le client n'a pas laissé de commentaire.JEFFREY M.
Le client n'a pas laissé de commentaire.cindra B.
Le client n'a pas laissé de commentaire.Elizabeth C.
Le client n'a pas laissé de commentaire.RICHARD C.
Le client n'a pas laissé de commentaire.Sheri C.
Le client n'a pas laissé de commentaire.Isaiah T.