Customer Reviews for Murphy Wholesale LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

The service was excellent!

Évaluation :

5

Everything was great ,nice customer service took care everything fast very friendly..

Évaluation :

3

Didnt have the appliance dolly.

Évaluation :

5

Murphy Wholesale does a great job. Will use them for all my moving projects.

Évaluation :

5

The location itself was helpful when they opened, but the mobile pick up was a disaster.

Évaluation :

3

Better communication on where to pick up the truck. We were told on E mail to pick up our truck at a store and when we got there we were told to go to this place.we recommend you need to tell the customer if the truck pick up has changed to do it before they go to the wrong place.

Évaluation :

5

Equipment parking access. Everything else was great.

Évaluation :

5

Great place to rent

Évaluation :

5

they did all i need to do

Évaluation :

5

Fantastic equipment and fantastic customer service.Will be a repeat customer for sure

Évaluation :

4

At this location, it was the first time I had to hook up the trailer myself (6X12) from the ground with no equipment offered to assist (was told to go out and hook it up, so I had to lift from ground on to truck ball (I am a disabled veteran) and ended up in severe pain for the 1,000mile trip. At same location on return pointed where to put it and left. So, Maybe I am confused at what Uhaul is suppose to do, but for safety purposes I thought U Haul personnel was suppose to hook up trailers?? Thanks, concerned customer

Évaluation :

2

Poor quality tires. Was not drivable. Graffiti on the vehicle. Not am efficient pickup procedure

Évaluation :

5

The location was great and the capability of picking up and returning my uhaul truck on Sunday while nobody was working. BUT, thank goodness I had someone else with me because the Uhaul app would NOT accept any of my pictures when I tried to return the UHaul. There was NOT an option to upload a picture from my phone which is how I had to pickup my equipment. Thank goodness I had someone else with me that had to download the UHaul app and use her phone to take the pictures. I waited for 30 minutes on hold with UHaul and nobody answered to help with this.

Évaluation :

2

Horrible vehicle cleaning mess, both inside and out. Will not rent from again. Between the smoke smell and clean less mess, won't even rent again.

Évaluation :

5

The associate was more than helpful. He completely hooked up my trailer. Excellent service à la clientèle. There have been times in the past where I was told where the trailer was located and had to do it all myself. Not so great of service. I really like being able to pick up the equipment at my preferred location. I use U-Haul twice a year. The time before this I was directed to a different pick-up location. I really didn't care for that. If you want to keep good customer relationships please don't change pick-up locations.

Évaluation :

5

Could not have seen easier.

Évaluation :

3

I was overcharged for mileage but the girl only wanted to argue with me about it so nothing got resolved.

Évaluation :

3

Check tires

Évaluation :

5

The return process was difficult. I didn't receive a link or anything with instructions. My receipt would not open on my phone and the link on the box outside didn't work. It took quite a while before I found the right process and was able to go through the return process.

Évaluation :

1

I have gotten cheated an charged the wrong amount,again. This time with uhual not responding to me or my email

Évaluation :

1

Trailer light pig tail messed up. A safety chain missing. An one for it was messed up, one strap was raveled out. BUT great people at the rental location

Évaluation :

5

Great service!

Évaluation :

5

This location was great! Overall uhaul experience...terrible.. awful..would not recommend and will never do it again!

Évaluation :

5

Loved. Loved. Loved the young man who assisted me. So nice and professional. Definitely recommend!!!

Évaluation :

4

No problems to improve on

Évaluation :

5

This is my usual drop off location and pick up location. For some reason my drop off location was changed via a text. Not only was it going to be in the next town over, the location was going to be closed for the next 4 days. Had to call customer and get it changed to my usual local dealer.

Évaluation :

3

Cab was not clean or the back i did clean it all out before and after use.

Évaluation :

5

The trailer contained broken glass which I vsacuumed out

Évaluation :

1

I was sent to this location since my preferred location had a full lot. This location was closed and I had to leave the hand truck I had rented in the unlocked back of the truck. I wasn't happy about this because I was afraid that some one might steal the hand truck and I would have to pay for it. Thank goodness the woman at my original location was helpful and willing to talk to me since the toll free number put me on hold and never answered my questions as to how I was to turn in the truck.

Évaluation :

1

When I got there to drop off the trailer the parking lot was very full. It was tough to maneuver my truck and trailer into a good parking spot. Once it was parked I couldn't find anyone to help unhook it so I followed the self service steps. The trailer is far to heavy for one person to lift off the truck by themselves. I finally found an employee who told me it was not their responsibility to help me unhook it. I had to call my husband to drive half an hour to help me unhook it while the employee just stood there watching me.

Évaluation :

2

After being stranded on the side of the road for 4 hours with a broke truck, multiple calls to the location were made for assistance. They were not able to reach their service guy so I had to reach out to 1-800-uhaul to get help. I lost an extra day at work. Was on my way to turn it in when it broke down( a full 18 hrs earlier than I had too). Was never offered a partial refund, an apology or anything for the problems.

Évaluation :

5

Normally their trucks are clean, this one however wasn't. I rent a U-Haul truck 2-3 times a month. Sometimes more . They are the best so far to deal with.

Évaluation :

5

People were very friendly, quick and the location is close to home. Very convenient

Évaluation :

1

Fix the trucks and not charge a fuel charge when a truck is returned with the proper amount of fuel in it

Évaluation :

5

Just continue to provide excellent service as you did. Ty Jg ARTis.

Évaluation :

5

Easy pickup will be using this location again!

Évaluation :

5

Check trailers more often to make sure all lights work at all times. I had to purchase at an auto store a plug adapter for lights cuz most trailers of uhaul has not been updated to reflect newer models of trucks that have the round connection. I believe as a customer I should not have to make an extra purchase! Uhaul should supply this item, in fact should have reimbursed me for the item. The personal was friendly and accommodating! But not when it came to the adapter that i will never use again and cannot return back to store. The price was $13 for the adapter. I just believe this was a rediculous purchase which was not the cutomer's problem it lies with Uhaul. I just don't believe Uhaul itself cares for the customer when they must make a purchase else where to ac omodate there rentals. Thanks for listening I'm not angry or upset.

Évaluation :

5

Super friendly

Évaluation :

5

i liked the kindness of the customer service she was great and friendly

Évaluation :

5

Great Job!!

Évaluation :

5

Associate was very courteous and helpful.

Évaluation :

3

Trailer was not hook up right. I had to tighten up the ball hitch when I got Home because it was very loose. When I brought back the trailer I had no help unhooking the trailer.

Évaluation :

5

Cure pandemic.

Évaluation :

3

Inform the customers on the fuel usage and where or needs to be before returning the equipment to drop off location

Évaluation :

5

The sign in process was crazy. I presigned in 3 days prior and then arrived at my location to pick up the truck and was then prompted to send in more info (driver information, etc.) that could have been done before hand. Then had to wait for the driver to be approved. We were almost late for our movers because of having to wait on approval-something that could have been done during the presign in process.