Customer Reviews for NAC Wireless
(Concessionnaire U-Haul dans le voisinage)

180 évaluations

1300 Indian Trail Lilburn Rd Ste 103   Norcross, GA 30093

(770) 381-8497

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 7h pm
  • Dim : 12h pm à 6h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • 11/24/2022: Fermé
  • 12/25/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(770) 381-8497

1300 Indian Trail Lilburn Rd Ste 103
Norcross, GA 30093

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 7h pm
  • Dim : 12h pm à 6h pm
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • 11/24/2022: Fermé
  • 12/25/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Antawan M. 
Évaluation :
5

I'm technologically challenged but the folks at NAC Wireless were extremely helpful and went above and beyond to help me get the paperwork completed. They made my day less stressful.

Joel P. 
Évaluation :
2

My key was supposed to be in the 24/7 drop box so I could pick it up in the early morning but it was not placed there so I had to wait two hours for the store to open and retrieve the key.

Hannah P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorsey N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorsey N. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Micheal M. 
Évaluation :
1

I am calling to submit a complaint on the two employees that “helped” me. Made me feel like because I was not in their store that I was not as equal to a present customer. Literally told me ma'am we don't have time to figure this out because it's the first of the month and our store is busy. They charged me for 48 hours for a truck rental that I had for 25 hours. I am going to be calling because this experience was by far the WORST. Their names are Maria and Edward, very poor customer service, did NOTHING to resolve the issue.

Joshelle Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Liezl M. 
Évaluation :
5

Thank you for the service.

Joshua L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joshua B. 
Évaluation :
5

The inside of the truck where you furniture goes had a lot of saw dust and board outlines. I know I returned using the app, and it made me take a picture. Maybe the place where we rented doesn't check the back when you bring it back. Not a huge deal but we had to sweep it out before we could use it.

Thaddeus C. 
Évaluation :
3

Odd place to have a U-Haul business

Jason H. 
Évaluation :
1

rented pick up truck for 3 days starting 3 pm on Friday on Sunday location calls wanting to know where is truck. I tell her we paid for 3 days truck rental and insurance. Also noticed that text said return in 48 hours so she added another day which $73 more dollars came out in addition to the $267 we already paid. Our contract states 29 cents a mile we drive 211 miles. It does not add up

Sharon W. 
Évaluation :
5

AUCUNE

RUSSELL S. 
Évaluation :
4

Fluid levels wasn't in operating condition Windows mirrors and windshield dirty

Gretchen R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwade R. 
Évaluation :
3

Let the customer know to get the dolly inside the store, instead of being surprised when it's not in the truck.

Arlicia T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT S. 
Évaluation :
1

Very disappointed with this rental. The smelled of smoke and needed oil service, it had low tire pressure and the rear door ajar alarm kept going in and out turning on the interior lights making it difficult to drive at night. I put more gas on return than was in when I picked it up and was still charge a fuel charge. I will never rent from this location again and will consider other rental companies before U-Haul from now on.

CHRISTOPHER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALTER V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

NOEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA G. 
Évaluation :
5

The truck was dirty inside the cab and smell of Marijuana.

CAL B. 
Évaluation :
3

Can looked like it had not been washed in months. Could barley see out front window. Nat infestation in vent system. All windows dirty. Light for oil change immediately on. Washer fluid was empty. Had not been vacuumed.

JUDY M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ELVIS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EDUARD G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Bruce H. 
Évaluation :
1

There was absolutely no one there to assist. Was told the manager could do it but they aren't here. So single lady with no experience pulling anything has to attach everything and hope it doesn't fall off! She actually said instructions were in an email! Wow

ELIZABETH D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CAROLYN N. 
Évaluation :
5

Nothing, the entire staff was welcoming and accommodating!!! Definitely will be using this location in the future

Morgana M. 
Évaluation :
1

No help at all. I had a 20' truck and a car trailer. Another u-haul truck in the parking lot made it next to impossible for me to hook-up the car trailer. I went to the door to ask for help and the store was closed. This was a very bad start to a long trip!

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JONATHAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ABIGAIL E. 
Évaluation :
5

This location is supberb.. Always an excellent experience. Merci encore.

Carolyn N. 
Évaluation :
5

The staff is very friendly and even went out of the way to accommodate my 2 year old daughter . I would recommend them to everyone , and I would use them again . The transaction with the reveal was smooth with no issues . Thanks for your great customer service .

Elsje Y. 
Évaluation :
5

Nice CSR

CESAR M. 
Évaluation :
5

loved it!

COLBI R. 
Évaluation :
4

Location was difficult to find. On a busy intersection and not easy to access.

Christopher P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICKEY D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

For starters, how about servicing your trucks to ensure the air conditioning is working in the truck. Secondly, answering your phone when someone calls could also be a way your customers receive a great service. Third, in the event you can't make it to the phone, retuning phone calls of those that have left you a voicemail. This might show you appreciate their service.

LEONARD B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alejandro U. 
Évaluation :
5

The customer service at this location is exceptional i definitely will be renting my uhaul from them all the time

Paola B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMAN B. 
Évaluation :
5

great service

JOSE H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

AMBER H. 
Évaluation :
5

The service is very good

Luis V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN M. 
Évaluation :
5

Have more van available for less waiting

LOUIS P. 
Évaluation :
3

It was raining when we had to move and return the truck, so make sure you clean, sweep, fold, dust and mop before returning or you will get charged. It was raining when we had to move and return the truck

PORSCHE H. 
Évaluation :
5

Pleasant experience

Jeffery P. 
Évaluation :
1

Representative was awful and he was telling me if i didnt bring the uhaul back he was gone have to hunt me down and they called me stating i left the uhaul dirty when i didnt and said they would send a picture and never did and I would like a full refund this is unacceptable

JASON G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DARRELL B. 
Évaluation :
5

Mr Edward is always caring excellent Coustmenr service , an excellent location with friendly , knowledgeable staff that made my for an enjoyable rental experience , I had great experience from pick up through return , I do recommend all of you guys for this store for any pick up and drop off location , very nice and very helpful , I had no issue All is good you are the best and thanks for everything and god bless

DHAVAL P. 
Évaluation :
5

Very good experience, and I appreciate this location and the gentleman who helped me on the phone prior to pick up. Everything superb!!!

JEREMY G. 
Évaluation :
5

I called the day of needing a rental; they were very nice and polite. Booked the reservation and I was well on my way. I also needed more time on the rental, they helped me with that and all was well. I will definitely recommend them to my friends. Great Job!!! Could not have gotten better service any where else. Blessings

JEMICHAEL T. 
Évaluation :
5

He was awesome

DALLON H. 
Évaluation :
5

Ok

MANUEL G. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ANTONIA W. 
Évaluation :
3

Front tires on uhual had no thread what so ever and low air. I was fearful to take the truck thinking a tire would blow. Did not feel secure at all. Called 1800 number with concern was transferred and put on hold with no response, Wow....

Faylisia H. 
Évaluation :
5

They charge me a a cleaning fee when it was already dirty I have pics and video when I got it

Raven D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eduard G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OBEL ANTONIO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ATHENA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARIA F. 
Évaluation :
5

Good efficient staff. Convenient location. I did not have any problems picking up and returning. The van could have been a little cleaner from animal hair in the front pax seat and the dust and stuff in the back. Other than that the service was great.

ISHTYAQ Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

angel A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rochelle R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cody S. 
Évaluation :
5

There was only one employee at this location. Other customers had to wait for service

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joe S. 
Évaluation :
4

The staff at NAS Wireless were very friendly & knowledgeable. I will definitely go back there the next time I need a rental..

Wayne J. 
Évaluation :
5

Clean is relative and it was just fine for several hour use. If I was driving all day, I'd clean the windshield!

Frederik T. 
Évaluation :
1

Hire people with higher and better energy level.

Raul S. 
Évaluation :
1

The girl working was rude and very stupid. I did online rental and she re did the whole process

Amanda T. 
Évaluation :
5

Maria was professional, friendly and on point at all times. No surprises/a rewarding experience.

Casandra B. 
Évaluation :
5

Communicate that there is a $.59 per mile charge

Avontes M. 
Évaluation :
4

A bit congested location.

Mark J. 
Évaluation :
5

There was nothing that I could think of at the moment. It was an overall great experience.

Stacey C. 
Évaluation :
3

I requested an 8am pickup when I reserved the trailer only to find out the morning of pickup, the T Mobile phone store didn't open until 10am. UNACCEPTABLE. The lighting hookup was wrong for the trailer and the vehicle I identified using to tow the trailer and I was forced to buy an adapter for twice the cost of the normal market. I will NEVER use U Haul again.

Donald B. 
Évaluation :
5

amazing service.. the staff is extremely helpful and fast

Eduard G. 
Évaluation :
5

This U-Haul location is excellent 100 % satisfaction vehicle is always clean dependable the owner is absolutely fabulous and the team is excellent..

Carolyn N. 
Évaluation :
5

I had an extreme emergency and needed a U-Haul Van. It took 10 minutes to do the paperwork they are absolutely the best around Atlanta Georgia!!! Never an issue with the vehicle's and are always very clean.. courteous, excellent customer service, and very professional.. I would never go anywhere else to rent a U-Haul except for this company.

Carolyn N. 
Évaluation :
5

Great location. The people were helpful. All was good.

Lloyd J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joseph G. 
Évaluation :
4

The location is in a strip plaza and kinda difficult to park the truck. But it was clean and convenient for me.

Karen D. 
Évaluation :
5

Nothing to improve about the staff, Maria was very helpful.

Alfredo S. 
Évaluation :
5

There was an issue because the truck i wanted was kept out by other renter. The manager gave me a different truck and did not charge me an upcharge. I was very impressed and will use them again anytime.

Glenn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffery S. 
Évaluation :
3

More professional staff

thomas G. 
Évaluation :
3

Location did not have requested moving blankets. Had to drive to Jimmy Carter location to pick them up. When pickup was moved to Indian Trail from JImmy Carter, someone should have checked on blanket availability.

Donald M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

juanisha M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zydrunas S. 
Évaluation :
1

I was told that the U-Haul personnel was supposed to unhook the trailer for me the same way that the personnel hooked it up. The lady, who told me her name was Vanessa, told me that they do not unhook trailers and that I need to unhook myself and drop it off and then come inside to do paperwork she was adamant that they do not unhook trailers no matter how many times I told her I could not! I am a disabled veteran and I am not able to move heavy trailers around but obviously that did not matter to that establishment!!!

ANGELA V. 
Non les évaluations ont été soumises pour cet établissement.

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