Évaluations des clients Nanaimo Mini Storage

Great place .. Got me on the road nice and n quick ! Droped off truck afterwards with ease . Truck was very clean and easy to use . lots of power and drove smooth !

Very friendly and accommodating staff. Great experience.

Great service, very helpful

Customer service was awesome. I have done business with many (over 15) uHaul locations in BC and Manitoba over last 20 years. This location was the best.

Fantastic group at the office, we were in a bind and they looked after us, rented both a parking spot and a P/U a few times, great security, our first time in the yard a couple of us took a walk around , very shortly we had someone from the office checking on us... Would gladly rent a storage lot again..

Service was exceptional! Friendly and professional.

Fix your app NONE of the links worked at all. When a person reserves equipment the equipment should be available at that location a person should not have to drive across town to get the equipment. If you don't have it at that location say so before. I hate surprises

Mark and Tammy were very helpful, accommodating, and approachable. Would definitely recommend this location.

Was a very quick and easy experience. The lady behind the counter was a great help. Made my move super easy. A++++

Nothing needs to be improved... Absolutely fantastic service and super friendly staff

Great service and friendly staff.

Staff are helpful and friendly. I won't rent from any other location.

Can't think of any improvements. The whole experience from the web booking to vehicle return was about the best I've ever had for a weekend warrior rental! Very personable and knowledgeable office staff too.

Amazing service. Super professional and very accomodating.

The equipment had clearly not been inspected as we encountered not one but two problems related to the truck we rented, which resulted in us calling Roadside Assistance twice. The staff members were very friendly and professional which is why I did not rate this location “poor”. However, they loaded my vehicle onto an auto transport improperly which resulted in a third call to Roadside Assistance in order for a tow truck to come help remove my car.

Tammy and Mark are very friendly, efficient and caring. They are a great example of great caring customer service. I recommend this business. Murray and Kathleen Reay

Top notch customer service everytime 👌

Hello, I would like to voice my first off lever of dissatisfaction with my experience. I had booked the uhaul in order to move from Vancouver to Vancouver island but due to the pricing it was much more affordable to take a truck from the island to Vancouver and back to the island. The uhaul was booked for Sunday morning and I was supposed to be Able to pick it up at 9am. I had a ferry booked for 1040. I wasn't able to get the whole issue sorted out for over an hour. Uhaul had to figure out how to give me access to a key box to get a truck that was there. It was not my fault that when I booked the truck there was a miscommunication in the booking type. Uhaul should know if the business isn't open on a Sunday to not book a truck that requires me to show my phone to a employee at the business to access the keys. In the end I missed the ferry which threw my whole move off and created massive stress. I was first off told by the person i was speaking to on the phone I would be recovering a discount for the truck. Further more I think the amount of inconvenience and stress created was very unacceptable and unfair. I hope there is a way to rectify the inconvenience and stress that I dealt with due to lack of organization and communication.

I found the staff at the location to be excellent. So helpful and friendly. I wouldn’t want to deal with anyone else.

We received outstanding service from Nanaimo Mini Storage in every way, from the moment we stepped into their office! The customer service is relaxed and friendly and their knowledge of the business is refreshing. We always had access to our storage unit and retrieved everything without a hint of damage. We would highly recommend them.

Very friendly and engaging.

The first U-Haul location on East Wellington said we would have a dolly and blankets that came with the truck rental. Was that just a smaller truck? or that location? It would be nice to have a dolly and the blankets. Other than that your service was really great. Thank you for helping us out after we had reserved a truck that was too small at first. You came through for us and we appreciated that!

Very nice couple. Direct easy to deal with.

Very friendly customer service. Check in was fast and the 15 Ft truck was parked outside ready to drive away. Truck & dolly were in very good shape. Drop off was easy and I received an Email with my charge, the following day.

I just want to say I have used this location a few times now and the service is exemplary!!! Best place to go by far!

Excellent customer service,

The truck made some weird noises when turning and the steering wasn't tracked straight but service was great and truck was clean. Thank you :)

I have been here a couple times now and the staff have always been very friendly. Excellent service and we will be back to rent again. Great experience overall. 5 stars : )

My experience with the location was amazing , My experience with uhaul was absolutely garbage I will never recommend uhaul to anyone I will be writing the worst review on your site , and on Google

Wonderful customer service from start to finish. Thank you!

Service was great, the key is to be consistent. One thing I didn't know is you offer insurance for any cargo , no need to waste money on. ICBC

Don't change good to have you arraund

Tammy and the staff at Nanaimo Mini Storage were great.... helpful, courteous and very personable. The equipment was in excellent condition and I would recommend to anyone who wishes to rent a piece of your equipment to visit Nanaimo Mini Storage. Thank-you.

Tires on left (drivers side) were nearly bald and blew up during 2000 kilometer journey at highest speeds!

Truck was below the 1/4 full mark on the fuel gauge..... but otherwise it was great.....

Can't comment because we didn't meet anyone. Pretty easy to drop off online

The app for verifying damage on the vehicle locked up and was not as easy to use as lead to believe. I prefer to verify in person.

Great service....super helpful.....went the extra mile😎😎👍

A worker (possible owner) was onsite late a night when I was dropping off and was very helpful.

Tammy was incredible She makes everything work so smooth It feels like it doesn't even take a full minute and your truck is sitting there ready waiting to go They are an extreme excellent team

Keep the truck in better shape. The head lights did not point in the correct position. And the low beam was not ligjting up the road. I had a ride from hell.

Very easy drop off procedures. I was greeted immediately

Always has equipment clean and ready. Pleasant, friendly staff. Highly recommended.

Top notch service. Customer service was above and beyond and the truck was very clean and this location was very covid conscientious. The owners and Staff are very kind and great at what they do. Highly recommend 10/10

Great place and very helpful staff.

Very helpful friendly staff

Tammy was amazing

The early morning pickup was a very easy process and helped me get the move done in 1 day. Thank you.

The staff were very friendly and helpful, pickup and drop off was very easy. The truck inside was clean and smelt great. The outside of the truck was dirty but I dont expect that with how bust it was that it is reasonable for these trucks to be washed very often. We will definitely use Uhaul for our next move.

The staff at this location are absolutely superior in friendliness and willing to help. However, I received a call from some central operations of U-haul that I would not be able to have the 15 ft. truck I wanted. Turns out that was completely erroneous as the staff at Nanaimo had plenty of 15 ft. trucks. So, U-Haul central, what gives?

Excellent customer service! Thank you!

Awesome service- thanks Mark!

Most completed online, picked up truck after verifying identification, total time about 5 minutes.

Plenty of staff; busy location but no waiting. Courteous, prompt and informative.

Oh my God I can't think of one thing this place Is incredible They are fast ! efficient ! pleasant ! clean ! I showed up at the last minute and I was out of there in no time With a moving truck Thank you ! Thank you ! so much you make everything & life so simple

Mark was friendly and very helpful!

Very helpful & obliging staff.

Dealing with before hours pick up was horrendous, it Took half an hour, almost missed my ferry, much of the info could have been sorted out in advance. Terrible system, would never use it again.

Excellent front counter service from the Nanaimo representative. A pleasure to deal with. Highly recommend this location.

TWO L-O-C-A-L dealers went out of their way to be efficient, competent, & polite. The website and company bureaucracy proved quite the opposite MINUS 5 STARS!!!!! Impossible to contact a competent Real Person by phone, and the website SUCKS bigtime!

No issues

5 star

It went good . No need for the storage unit at this time. But I may need one in the future. I will contact you. Thanks

I will not be moving in to the storage unit until April 25th. Your website does not permit mid-month rentals, and made me book it for April 1st. Hopefully my locker is still available on the 25th!

No issues!

I reserved a trailer and then was offered a storage unit one month free. Made me happy cause I needed one been there before and they were awesome over all good experience. Would do it again for sure

The staff was excellent and able to answer any questions or concerns. We had Qualicum Movers move us out of your facility and they were professional and good movers.