The return process was simple, quick & easy.
LEANA B
Customer Reviews for Nanaimo Mini Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Easy peasy lemon squeezy every time.
CHRISTOPHER AKeep proper reservations! I booked a trailer 3 weeks in advance, reservation was lost and then changed and ended up with a very large truck and much larger bill The lady at the Nanaimo location was very helpful to try a remedy the situation as much as she could. However I am very irritated and disappointed with Uhaul overall
TWYLA MReally not much! I was pretty happy!!
CARMEN MStaff were exceedingly prompt, courteous and helpful. A winning team!
DEBORAH NAmazing people and team thanks for all the help
HUNTER EFreindly service, clear instructions for drop off
Stephen RExcellent team, friendly and very nice. Thank you
Brian OThey were very friendly, explained everything and answered all questions. Great experience for a first time long distance mover. Drop off location was great as well.
JEAN CEverything was satisfactory. Excellent service.
MICHAEL FEquipment and location always available, the team is always ready for bringing you the best experience possible renting the equipment! Is a really nice place !
GONZALO SThe offices or locations aren't the problem. The main office are scammers and add all kinds of extra charges. These offices have very little say in all the extra charges. If anything goes wrong with your vehicle or for any reason you end up not being able to make your trip, good luck seeing any refund Instead they will charge you another $100 for not making the trip. Horrible customer service from head office and nobody else has any say. Be prepared to pay extra...
Cassandra WSuper service, very professional and customer focused,by far the best u haul depot i have dealt with. Highly recommend them here.
Simon HTammy and team were very professional and great customer service acumen
JEFFREY CExcellent service and convenient location
ISAM HI have been using this location for years and every single time I am impressed with the positive attitude and going above and beyond to help when they can. I highly recommend this location to anyone, especially if you are unfamiliar with the equipment and need some friendly faces to get you through a stressful move.
John GNothing. You are exactly what customer service should be. Thank you!!!
GREGORY MThis location is very well run and the trailer I rented was in excellent condition. Both pick up and drop off were very easy. I will be pleased to deal with them directly next year. The website and reservation process, however, do not rate the same praise. The website lists incorrect operating hours... the location is actually not open on Sundays. After booking a 4x8 trailer I received two phone calls from the U-Haul central office advising that 4x8 trailers don't exist at that location, but I could book a 5x8, which I did. Upon arrival at Nanaimo Mini Storage I was told that I'd reserved both a 4x8 and a 5x8, and that they had plenty of 4x8 units available. What use is a website if it doesn't provide correct information?
WAYNE MVery friendly and helpful at the front desk.
MEGAN SExcellent service!
Christopher UQuick and easy to rent
Agatha BVery easy return process
Emmanuel RNothing I could see needs improving. Excellent service, friendly and professional. Good operation!
GEORGE BStaff there is very pleasant and knowledgeable, great location to do business with!!
JOHN MWhy would I recommend any location as the U-Haul service is overall is hideous? Thank-fully the staff in Nanaimo were professional, but that does not take away from overall experience of dealing with U-Haul.
JOHNNY CFor moving and transporting, you can't beat a U-Haul rental!
Peter TExcellent as always.
TIM DWe were charged a $30 gas service fee when we put gas in the truck and even left the receipt in the truck!!! I emailed customer service and have not received a reply. Unacceptable!!!!
MATTHEW BNo other comments.
LUC OThis U haul location is fantastic. They are truly dedicated to serving their customers and they do it so well. If anyone on Vancouver Island needs equipment, stop in at Nanaimo mini storage for all your U haul needs.
GARTH GVery helpful. Good experience
BRADLEY OThe staff and efficiency were excellent. The only issue i had was that the tires were at the end of their life and nearly bare, which resulted in poor grip with a heavy load on varied surfaces.
MADY MThe entire process from booking online or pick up and drop off was very easy.
PAMELA RFree espresso and fresh donuts..
ANTHONY CExcellent service. Freindly staff, got us on the road quickly and safely and upon return, checked us out quickly and easily.
JANICE RVery friendly staff
TIMOTHY DGreat customer service- fast and easy
JENNIFER MPreventative maintenance Door jams in place due to dirty none lubricated tracks. The 6x12 unit I had leaked inside once the snow started melting from the roof. You can see daylight on the front corner from the inside. Imagine if you were hauling in a rain soaked highway. Unit I first was given had no bushings in the spring shackles. When I pointed it out they gave me another one. It is still not fixed.
GABRIEL CNothing. It's perfect. Keep being awesome!
LYLE DVery happy Thanks
SCOTT ES. Wellington location was fine . The head office was the the problem.
RANDALL ETons of room to drop a 15 foot van with auto hauler after hours..
Antoine NHonestly it was closed when I got there but ample parking for a 15 foot van with auto hauler.
ANTOINE NVery helpful counter staff. Friendly and informative. Easy return of equipment.
HEATHER BDebit machine inoperable. No heads up no warning just out of luck. Took payment from prepaid gift card which resulted in an argument trying to get the deposit back on the other end. Please make sure that your equipment is working and if it's not (considering your clientele can be traveling hundreds of kilometers to get to you) give your reservations a call so aren't blindsided when they get there.
CHRISTOPHER BAll good
Richard BGreat staff! Quick process. Well explained.
JOEL HVery friendly and helpful location
JOHN MThe 20’ truck was perfect for the move, if I had one concern it would be the headlights are not as bright as could be other than that all good
David KThe staff at Nanaimo Mini Storage were incredible! Very helpful and friendly. Will go back.
DUSTIN MVery clean unit. Staff are friendly, professional and helpful. Definitely recommend!⭐️⭐️⭐️⭐️⭐️
Brent G | RéservationCustomer service is fantastic. The truck attendant was extremely helpful. I is always a pleasure dealing with this location.
STEVEN FAmazing experience, affordable, friendly, super easy and incredible service. Will do it again!
MITCHELL GNice clean unit. Excellent customer service. ⭐️⭐️⭐️⭐️⭐️
Brent G | RéservationAlways a good experience picking up and dropping off, the staff are top notch to deal with.
OLAF GLubricate the tie down turnbuckles.
ISAM HNeed to have help to hook up.
ROBERT BCan't say enough about the team at this U-Haul location. The customer service was incredible from the greeting throughout the experience and upon returning the equipment. Thank you so much for your above and beyond service to ensure we made our ferries! Will be using them again and for all of our U-Haul/Storage needs.
BRETT PI was as well my 3 children very disappointed with a smaller truck then we booked. The lovely humans at Nanaimo self storage located in South Welington in Nanaimo were absolutely wonderful. U-HAUL THO WHEREVER that is located also our only option to rent a truck were very rude. Had not the truck I booked / size I booked and honestly if my family and I had to move again I'll pay at budget. It took us 3 days in that 10 foot useless truck. $85 in fuel as well way to many trips that were very close and went way over in Kilometers. So My self, my oldest daughter 23 , youngest daughter 20, my son 16 as well our intire Nanaimo born raised family will never use U Haul again. Thanks for the stress and useless 10 ft
LAUREN DStaff were super friendly and helpful. Was a great experience.
Brent W | RéservationI did not end up needing a storage locker and cancelled it. Booking the unit was confusing because the U-Haul app said I qualified for a free month but it still showed that I would have to pay.
Annie G | RéservationI didn't put my lock on properly and anyone could of got into my storage unit, I was so happy to get a call from the office, the guy told me he does a walk around and checks all the units so thank God for him calling me!
Jeanette G | Expérience généraleGreat storage, helpful and friendly staff.
DENISE J | Expérience généraleA GREAT experience. They were able to accommodate me after hours, I was travelling on the ferry and wouldn't make it before closing. Marlene is the bestest.
MICHEAL S | Expérience généraleTammy and Mark, owners were always helpful. There was one weekend person for a few years who was not particularly helpful or knowledgeable - hard to get good help sometimes! In general we had a positive experience at this facility and our locker location and the facility location was very convenient for delivery. We would not hesitate to recommend Nanaimo Mini Storage.
WEST C | Expérience généraleStaff very helpfull at southwellington location.
EARL S | Expérience généraleThanks so much for your help and professionalism. Evelyn
EVELYN S | Expérience généraleBeen at the facility for over 4 years and no complaints at all, helpful and friendly staff.
PERRY T | Expérience généraleGreat dry storage was a customer for around 4 years Recommend
KEN B | Expérience généraleYour place was awesome
david t | Expérience généraleAs we all know storing personal belongs can be worrisome and scary. Let me assure you Tammy, Mark and the friendly team here at Nanaimo Mini Storage take that fear and worry away. The facility is clean, secure and safe. My experience here was fantastic. I highly recommend NMS. Just walk into the office and meet the team. You will know what I mean. Thank you All!! M.W.
mark w | Expérience généraleThe owners, Mark and Tammy, were awesome to deal with! The unit was very clean as was the entire facility. We moved out a week after our monthly renewal charge occurred and there was no problem at all getting a refund for the 3 weeks we didn't need the unit! We would absolutely recommend Nanaimo Mini Storage!
tracey m | Expérience généraleNice experience, great staff.
Babak Z | Expérience généraleThe only comment I have is I told the front office twice I was leaving by September 15TH and still got direct billed and debited for the month of October. But, one phone call and it was resolved right away. I'd recommend your facility anytime. Merci.
MICHAEL M | Expérience généraleThis was by far the best storage facility I have ever rented from. Tammy and Mark are fantastic business owners.
AMBER B | Expérience généraleTammy and team were amazing!
CLAIRE B | Expérience généraleThe reason why I wouldn't recommend this buisness to anyone , is because of 1 specific employee. The older man with I think a slight Australian accent. He was Always very rude and a bit condescending to me anytime I spoke with him by phone. He is the sole reason I closed and moved my unit, after the last phone conversation with the him regarding me trying to empty my unit. The rest of the staff, especially the older lady who worked at the computer in store. She is honestly the only reason I continued to use the unit until I closed the account and moved my stuff to another storage company!!!
meghan a | Expérience généraleVery nice and I would rent again and it was close to my house.
marcel d | Expérience généraleEverything was wonderful. There was a situation that someone moved into my unit in error and the admin were very apologetic quick at fixing the issue. Very Satisfied. Only complain I would say is my door in my unit sticks and one of the maintenance fellows said they would fix it but they did not, this might not have been much of an issue for others but I struggled as I recently had hand surgery. It was BIT of an inconvenience but other than that was an awesome experience Thank You!! Great company Great Service!!
Cathy B | Expérience généraleYou guys are the best I will rent to you always thanks again guys for everything 💕☺️
april s | Expérience généraleThe manager went out of his way to be helpful. I would certainly recommend this facility
Peter F | Expérience généraleLovely doing business with you. Thank you for your very helpful staff
CAROL W | Expérience généraleNice facility and professional staff.
Michel G | Expérience généraleExcellent very satisfied
PATRICK O | Expérience généraleAlways friendly and courteous experience. Would highly recommend. Merci.
RICHARD H | Expérience généraleClean, secure storage facility. Desk staff very friendly and helpful.
claire w | Expérience généraleFantastic group at the office, we were in a bind and they looked after us, rented both a parking spot and a P/U a few times, great security, our first time in the yard a couple of us took a walk around , very shortly we had someone from the office checking on us... Would gladly rent a storage lot again..
Glen B | Expérience généraleAmazing service. Super professional and very accomodating.
audrey c | Expérience généraleTammy and Mark are very friendly, efficient and caring. They are a great example of great caring customer service. I recommend this business. Murray and Kathleen Reay
KATHLEEN R | Expérience généraleI found the staff at the location to be excellent. So helpful and friendly. I wouldn't want to deal with anyone else.
Kelli L | Expérience généraleWe received outstanding service from Nanaimo Mini Storage in every way, from the moment we stepped into their office! The customer service is relaxed and friendly and their knowledge of the business is refreshing. We always had access to our storage unit and retrieved everything without a hint of damage. We would highly recommend them.
IAN R | Expérience généraleNo issues
Shaun W | Réservation5 étoile
Fahn P | RéservationIt went good . No need for the storage unit at this time. But I may need one in the future. I will contact you. Thanks
Sherie M | RéservationI will not be moving in to the storage unit until April 25th. Your website does not permit mid-month rentals, and made me book it for April 1st. Hopefully my locker is still available on the 25th!
Elsa B | RéservationNo issues!
Jeffrey v | RéservationI reserved a trailer and then was offered a storage unit one month free. Made me happy cause I needed one been there before and they were awesome over all good experience. Would do it again for sure
Jessica W | RéservationThe staff was excellent and able to answer any questions or concerns. We had Qualicum Movers move us out of your facility and they were professional and good movers.
LIZ C | Expérience généraleOverall experience was above average. Friendly guidance by Sue. I would recommend to others.
Privacy R | Premières impressionsThe online service was perfect just haven`t went to the facility yet. I foolishly didn`t go there to set up a time today to get in, the facility is closed on Sunday`s. Not anyone`s fault but my own.
Privacy R | Premières impressionsVery easy to obtain my locker. Place was very clean and easy to unload my stuff.
Privacy R | Premières impressionsI got the facility when they were closed at night. I already had a previous storage locker and I shoved everything in there. Very easy to get in on off hours. Light didn`t work in locker.
Privacy R | Premières impressionsgood customer service over phone. Facility closed as it was a Sunday
Privacy R | Premières impressionsThe staff was excellent in finding me what I wanted.they were kind and professional.should I need storage in the future,this is the place I would call
Privacy R | Premières impressionsExcellent customer service with a good storage facility.
Privacy R | Premières impressionsVery helpfull service from the people operating this facality. Will use them again.
Privacy R | Premières impressionsNice clean easy to access facility. Very pleasant and helpful service.
Privacy R | Premières impressions