Customer Reviews for Nanaimo Mini Storage
(U-Haul Neighborhood Dealer)

1 880 évaluations

2180 S Wellington Rd No 10   Nanaimo, BC V9X1V8

(250) 741-0067

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/14/2022: Fermé
  • 8/21/2022: Fermé
  • 8/28/2022: Fermé
  • 9/4/2022 - 9/5/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(250) 741-0067

2180 S Wellington Rd No 10
Nanaimo, BC V9X1V8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 8/14/2022: Fermé
  • 8/21/2022: Fermé
  • 8/28/2022: Fermé
  • 9/4/2022 - 9/5/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
4

Everything there was great! Clean, easy to find, gas station close by.

Mary Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

Be more clear if it's miles or km and when I'm 15 miles over the 100 miles I paid for its not a 60 dollar charge and how the fuck was I soposta know I had to bring it back by 11 am like get fucked for another 40 bucks

Trevor Q. 
Évaluation :
5

Professsional, kind, personable folks work there. A very good experience.

Cheryl Y. 
Évaluation :
5

Tammy and her team rocks

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

nothing it was a great experience with uhaul :)

NINA F. 
Évaluation :
5

They were pleasant and easy to deal with. When dropping off the unit next to the other similar sized units there was a clear and obvious quality difference. The unit I brought seemed like it was barely holding together while the other ones they had for rent were clean and new. When the worker started the unit to check fuel levels she also noted how ridiculously loud the exhaust leak was and was shocked I drove 1000kms across BC in those conditions.

RYAN C. 
Évaluation :
5

I would recommend that a person books directly with the uhaul facility and not through your central booking because you don't care if people get what they reserve. We are just a number and you mess with peoples lives. We don't rent trailers for fun, we rent them generally to move and your central office booking is horrible with no consideration for real people. The actual locations for pick up and drop off were excellent. The central office booking was horrible.

Arden V. 
Évaluation :
5

Cheap rates. Which is good

Arushi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iurii S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
2

My bills was all wrong and I have called twice to solve the problem but no one calls me back. I went to the location but didn't get solve. Got a cheque but still off by $5.

RODOLFO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas S. 
Évaluation :
4

Your policy of having customers fill the gas tank to 3/4 full is a nuisance. I've spoken about it to a number of people who think it is simply a way to have us either fill the tank more than necessary, or to have to pay U-Haul to fill it. It does seem like a scam, and it is certainly a nuisance. It gives you a bad reputation.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derick R. 
Évaluation :
5

Staff was great very friendly and helpful, I was in and out within 10 mins.

ROB H. 
Évaluation :
1

Get new owners. They are bullies and hard asses I feel they think they are entitled. I felt belittled by them started in the first day after being threatened with eviction I do not recommend this place whatsoever

ADRIEN H. 
Évaluation :
5

All good

Doug F. 
Évaluation :
5

Giving the renter the location of nearby compressed air hoses would aid in cleaning prior to trailer rental returning.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd K. 
Évaluation :
5

It wasn't really sparkly clean but clean on the inside where it matters and not terrible in the outside. Very friendly and helpful staff. Made the process easy. I would do this again for a move

Jennifer T. 
Évaluation :
5

Very little. This is undoubtedly the best run and maintained U-Haul location that I have ever seen!

Alan B. 
Évaluation :
5

open on time, friendly even when busy and gets the customer into the rental asap. very efficient. thank-you

David C. 
Évaluation :
5

Super friendly staff

isabelle L. 
Évaluation :
5

The people in the office were very professional, friendly and helpful. They saved me in regards, to an electrical adapter for my hitch when I had no time to get one due to moving that day. They had one on hand, and sold me one, that really made my day. Along with the trailer being rented at a very reasonable price.

Derek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherilene Q. 
Évaluation :
2

They never called me back after not providing a piece of equipment. The woman was a bit standoff ish as we when I went to pick up the equipment.

Kristen D. 
Évaluation :
5

nothing

Calvin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
5

All is good

Shane H. 
Évaluation :
2

We did not drop off at this location as we were told to drop off at Bulletproof mechanical. That location was totally cramped - we had to wheel the trailer in by hand as there was no room to back the trailer in. No one was present on the saturday. We received no confirmation or call back despite using the on-line chat, calling several times.

Brad K. 
Évaluation :
5

Great friendly service

Ian I. 
Évaluation :
5

Front passenger tire was 55lbs which caused the truck to pull far right. When we discovered this everything was excellent!

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill M. 
Évaluation :
5

left tail light went out and not working. staff were great.

Michel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslee B. 
Évaluation :
5

The sliding door stopper failed, the door would go past it when opening it and it was extremely difficult to close it back down, as the metal part would get stuck in the roof. Had to use a lever to extract it. The stopper looks like a hack that wore off. Need something different instead. Otherwise everything was great. Very happy UHaul customer.

Stanislav B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen C. 
Évaluation :
5

Thanks

KITT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie G. 
Évaluation :
5

No improvement needed! Very efficient friendly staff! Will definitely recommend to anyone!! Thank you!

brett R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

I have now rented from this location several times and it is always the same. All the staff truly care about the experience I have. I would not go anywhere else as long as I live in the area.

Saul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Amazing Service at this location. They went above and beyond to help me . Very Nice People

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

When dropping off the trailer, we found it rolled a bit so had to find some rocks to put behind the wheels. Maybe some pieces of wood where the trailers are would help

Leanne R. 
Évaluation :
4

no suggestions how to improve

Kelly C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nahuel R. 
Évaluation :
4

I found everything OK

bill E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed G. 
Évaluation :
5

Fantastic Service !

Victoria H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kris U. 
Évaluation :
5

The service was amazing. I am HOH and the rep went above and beyond to make sure I was set up and understood everything properly. Very professional in person service! Thank you Marlene!!! The only glitch was with the UHAUL webpage which first sent me to a non-existent location to pick up the van. Once that was sorted out Marlene made sure things were on track. Please update your website !

Wendy U. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan Carlos C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

warren K. 
Évaluation :
3

The truck we got was horrible to drive, I don't know if it was an alignment issue but it was terrible. Also, when I picked the truck up the gas tank was at less than 1/8. Trucks should be rented at a full tank and returned at a full tank. I was told to bring it back at 1/4 but of course I have no idea how much to put in for 1/4 so I overfilled it at my own expense. If it had been rented to me full I would have refilled it for the exact amount I used. Very poor service to expect someone to fuel up immediately.

Christin T. 
Évaluation :
5

That was probably the most cheerful UHaul dealer person I've ever dealt with!

Matthew N. 
Évaluation :
5

After UHAUL screwing up and dispatching our truck the day before after we drove over 3 hours one way for the truck, this location saw the booking changes happening on May 1st and numerous changes of locations. They ensured the truck was there for us on May 2nd. Professional, caring and understanding after a 6,5 hour drive, 2 hours waiting in line in Victoria and costs involved that UHAUL messed up on May 1st.

Charlene B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

derrick M. 
Évaluation :
5

👍👍😊

John V. 
Évaluation :
5

Great service , easy to deal with

Edwin V. 
Évaluation :
5

Rien

Ferenc J. 
Évaluation :
5

Friendly and helpful staff No improvement needed!

ADAN S. 
Évaluation :
5

Always a pleasure renting from this location.

Ewen H. 
Évaluation :
1

Uhaul made us drive 1,5 hour from victoria to nanaimo,... with only 1 day notice

David D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry N. 
Évaluation :
5

Everyone was very helpful. Excellent staff and easy to drive 10 ft uhaul truck!

Marilee K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne K. 
Évaluation :
5

Good dependable service. Second van rental and have nothing but good to say,,,

JESSEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Devon R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS P. 
Évaluation :
5

Young 20yo chap was very helpful and extremely pleasant!!

Michael A. 
Évaluation :
5

Very friendly and helpful staff. Great rates. Will definitely be back.

Kara B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

genalyn U. 
Évaluation :
5

Your on line system didn't work that well. It kept rejecting my postal code

Barry B. 
Évaluation :
5

Great service and very helpful

Dave B. 
Évaluation :
5

Amazing staff

Jozef F. 
Évaluation :
5

It was good to see that most of the damage on truck was marked. The person in the office was friendly, helpful and quick. The end bill was charged correctly and sent quickly. Good job.

Lorna P. 
Évaluation :
5

This location went above and beyond in getting me an auto transport. Highly recommended and have used them several times. Always professional and a pleasure to deal with.

David P. 
Évaluation :
5

Very professional in every way

John T. 
Évaluation :
5

Nothing...We picked up our 26 foot truck with a trailer. It had a little less than the standard 1/4 tank of gas and you credited us for this it was amazing service. The equipment was well maintained and the truck was amazing to drive. We watched u-haul videos on how to pack the truck so it was easy for us. We drove 1560 kms return and our furniture was delivered safely thanks to your packing videos. Your equipment is easy to load. The only thing I wish our ramp trailer had a built in tire chock for our motorcycle and tie downs mounted in the middle of the trailer on the sides.

Brad M. 
Évaluation :
5

Nothing. The operators of this business are and always have been so helpful, kind and accommodating.

Penny N. 
Évaluation :
5

Alwys a pleasure renting here. Great staff and service

Ewen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aldo N. 
Évaluation :
5

I didn't put my lock on properly and anyone could of got into my storage unit, I was so happy to get a call from the office, the guy told me he does a walk around and checks all the units so thank God for him calling me!

Jeanette G.  |  Expérience générale 
Évaluation :
5

Great storage, helpful and friendly staff.

DENISE J.  |  Expérience générale 
Évaluation :
5

A GREAT experience. They were able to accommodate me after hours, I was travelling on the ferry and wouldn't make it before closing. Marlene is the bestest.

MICHEAL S.  |  Expérience générale 
Évaluation :
5

Tammy and Mark, owners were always helpful. There was one weekend person for a few years who was not particularly helpful or knowledgeable - hard to get good help sometimes! In general we had a positive experience at this facility and our locker location and the facility location was very convenient for delivery. We would not hesitate to recommend Nanaimo Mini Storage.

WEST COAST C.  |  Expérience générale 
Évaluation :
5

Staff very helpfull at southwellington location.

EARL S.  |  Expérience générale 
Évaluation :
5

Thanks so much for your help and professionalism. Evelyn

EVELYN S.  |  Expérience générale 
Évaluation :
5

Been at the facility for over 4 years and no complaints at all, helpful and friendly staff.

PERRY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather j.  |  Expérience générale 
Évaluation :
5

Great dry storage was a customer for around 4 years Recommend

KEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanie i.  |  Expérience générale 
Évaluation :
5

Your place was awesome

david t.  |  Expérience générale 
Évaluation :
5

As we all know storing personal belongs can be worrisome and scary. Let me assure you Tammy, Mark and the friendly team here at Nanaimo Mini Storage take that fear and worry away. The facility is clean, secure and safe. My experience here was fantastic. I highly recommend NMS. Just walk into the office and meet the team. You will know what I mean. Thank you All!! M.W.

mark w.  |  Expérience générale 
Évaluation :
5

The owners, Mark and Tammy, were awesome to deal with! The unit was very clean as was the entire facility. We moved out a week after our monthly renewal charge occurred and there was no problem at all getting a refund for the 3 weeks we didn't need the unit! We would absolutely recommend Nanaimo Mini Storage!

tracey m.  |  Expérience générale 
Évaluation :
5

Nice experience, great staff.

Babak Z.  |  Expérience générale 
Évaluation :
5

The only comment I have is I told the front office twice I was leaving by September 15TH and still got direct billed and debited for the month of October. But, one phone call and it was resolved right away. I'd recommend your facility anytime. Merci.

MICHAEL M.  |  Expérience générale 
Évaluation :
5

This was by far the best storage facility I have ever rented from. Tammy and Mark are fantastic business owners.

AMBER B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryamond s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY D.  |  Expérience générale 
Évaluation :
5

Tammy and team were amazing!

CLAIRE B.  |  Expérience générale 
Évaluation :
5

The reason why I wouldn't recommend this buisness to anyone , is because of 1 specific employee. The older man with I think a slight Australian accent. He was Always very rude and a bit condescending to me anytime I spoke with him by phone. He is the sole reason I closed and moved my unit, after the last phone conversation with the him regarding me trying to empty my unit. The rest of the staff, especially the older lady who worked at the computer in store. She is honestly the only reason I continued to use the unit until I closed the account and moved my stuff to another storage company!!!

meghan a.  |  Expérience générale 
Évaluation :
5

Very nice and I would rent again and it was close to my house.

marcel d.  |  Expérience générale 
Évaluation :
5

Everything was wonderful. There was a situation that someone moved into my unit in error and the admin were very apologetic quick at fixing the issue. Very Satisfied. Only complain I would say is my door in my unit sticks and one of the maintenance fellows said they would fix it but they did not, this might not have been much of an issue for others but I struggled as I recently had hand surgery. It was BIT of an inconvenience but other than that was an awesome experience Thank You!! Great company Great Service!!

Cathy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B.  |  Expérience générale 
Évaluation :
5

You guys are the best I will rent to you always thanks again guys for everything 💕☺️

april s.  |  Expérience générale 
Évaluation :
5

The manager went out of his way to be helpful. I would certainly recommend this facility

Peter F.  |  Expérience générale 
Évaluation :
5

Lovely doing business with you. Thank you for your very helpful staff

CAROL W.  |  Expérience générale 
Évaluation :
5

Nice facility and professional staff.

Michel G.  |  Expérience générale 
Évaluation :
5

Excellent very satisfied

PATRICK O.  |  Expérience générale 
Évaluation :
5

Always friendly and courteous experience. Would highly recommend. Merci.

RICHARD H.  |  Expérience générale 
Évaluation :
5

Clean, secure storage facility. Desk staff very friendly and helpful.

claire w.  |  Expérience générale 
Évaluation :
5

Fantastic group at the office, we were in a bind and they looked after us, rented both a parking spot and a P/U a few times, great security, our first time in the yard a couple of us took a walk around , very shortly we had someone from the office checking on us... Would gladly rent a storage lot again..

Glen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D.  |  Expérience générale 
Évaluation :
5

Amazing service. Super professional and very accomodating.

audrey c.  |  Expérience générale 
Évaluation :
5

Tammy and Mark are very friendly, efficient and caring. They are a great example of great caring customer service. I recommend this business. Murray and Kathleen Reay

KATHLEEN R.  |  Expérience générale 
Évaluation :
5

I found the staff at the location to be excellent. So helpful and friendly. I wouldn't want to deal with anyone else.

Kelli L.  |  Expérience générale 
Évaluation :
5

We received outstanding service from Nanaimo Mini Storage in every way, from the moment we stepped into their office! The customer service is relaxed and friendly and their knowledge of the business is refreshing. We always had access to our storage unit and retrieved everything without a hint of damage. We would highly recommend them.

IAN R.  |  Expérience générale 
Évaluation :
4

No issues

Shaun W.  |  Réservation 
Évaluation :
5

5 étoile

Fahn P.  |  Réservation 
Évaluation :
5

It went good . No need for the storage unit at this time. But I may need one in the future. I will contact you. Thanks

Sherie M.  |  Réservation 
Évaluation :
3

I will not be moving in to the storage unit until April 25th. Your website does not permit mid-month rentals, and made me book it for April 1st. Hopefully my locker is still available on the 25th!

Elsa B.  |  Réservation 
Évaluation :
5

No issues!

Jeffrey v.  |  Réservation 
Évaluation :
5

I reserved a trailer and then was offered a storage unit one month free. Made me happy cause I needed one been there before and they were awesome over all good experience. Would do it again for sure

Jessica W.  |  Réservation 
Évaluation :
5

The staff was excellent and able to answer any questions or concerns. We had Qualicum Movers move us out of your facility and they were professional and good movers.

LIZ C.  |  Expérience générale 
Évaluation :
4

Overall experience was above average. Friendly guidance by Sue. I would recommend to others.

Privacy R.  |  Premières impressions 
Évaluation :
3

The online service was perfect just haven`t went to the facility yet. I foolishly didn`t go there to set up a time today to get in, the facility is closed on Sunday`s. Not anyone`s fault but my own.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very easy to obtain my locker. Place was very clean and easy to unload my stuff.

Privacy R.  |  Premières impressions 
Évaluation :
5

I got the facility when they were closed at night. I already had a previous storage locker and I shoved everything in there. Very easy to get in on off hours. Light didn`t work in locker.

Privacy R.  |  Premières impressions 
Évaluation :
4

good customer service over phone. Facility closed as it was a Sunday

Privacy R.  |  Premières impressions 
Évaluation :
4

The staff was excellent in finding me what I wanted.they were kind and professional.should I need storage in the future,this is the place I would call

Privacy R.  |  Premières impressions 
Évaluation :
5

Excellent customer service with a good storage facility.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very helpfull service from the people operating this facality. Will use them again.

Privacy R.  |  Premières impressions 
Évaluation :
4

Nice clean easy to access facility. Very pleasant and helpful service.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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