Customer Reviews for Nanaimo Mini Storage
(U-Haul Neighborhood Dealer)

1 922 évaluations

2180 S Wellington Rd No 10   Nanaimo, BC V9X1V8

(250) 741-0067

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 10/2/2022: Fermé
  • 10/9/2022: Fermé
  • 10/16/2022: Fermé
  • 10/23/2022: Fermé
  • 10/30/2022: Fermé

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Services dans cet établissement :

Pour nous contacter

(250) 741-0067

2180 S Wellington Rd No 10
Nanaimo, BC V9X1V8

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 9h am à 4h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 10/2/2022: Fermé
  • 10/9/2022: Fermé
  • 10/16/2022: Fermé
  • 10/23/2022: Fermé
  • 10/30/2022: Fermé

Show All Hours

  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Nothing. Service was amazing

Lorne R. 
Évaluation :
5

It was great. Easy online booking. Great customer service in the office. Easy drop off :)

Charlie D. 
Évaluation :
5

I rent trailers, trucks and vans on a fairly regular basis in multiple cities throughout BC. This is the best location I have ever dealt with. Definitely will be my go to place on the Island from now on. Cheers,

KERWOOD A. 
Évaluation :
5

Great staff will definitely be back for more rentals

Martin D. 
Évaluation :
5

Awesome

Garth L. 
Évaluation :
5

Always a great experience. Staff very helpful.

David Lorne G. 
Évaluation :
3

The truck wasn't clean on the inside, I was never given the opportunity to look over the truck. The keys were handed to me and was told how much fuel was in the truck.

Kelly R. 
Évaluation :
5

Always super easy to rent from this location. Staff are very quick and friendly.

David T. 
Évaluation :
5

Great spot for Retals.

GORDON A. 
Évaluation :
5

Easy check in / check out with friendly service.

Barry M. 
Évaluation :
5

Kudos to the operators of this location they're excellent to deal with and they do a fantastic job thanks a lot

ERNEST L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin C. 
Évaluation :
4

I rented a trailer. The hitch was loose, hence the pulling the trailer was very jerky and it made a lot of noixe

Ian R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judith I. 
Évaluation :
5

This location is a complete turnaround from others I have dealt with in the past. Good well equipped vehicles. Outstanding customer service! UHaul has become a "go to" facility instead of a junkyard of last resort.

Alan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon R. 
Évaluation :
5

I will always use this location, the site is well kept, clean and the staff are friendly, helpful and very efficient. This is my third experience with this location and I have used many other places on the island but only once.

Kristan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

valerie C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Allen L. 
Évaluation :
3

I would never recommend U-Haul to anyone after our reservation was cancelled the day before our move. I spent over two hours on the phone trying to get another truck which we had to pick up in another community. The truck was also smaller and I had to leave many of my belongings behind. This caused major delays for us as I had movers booked on the ferry reservation. Dealing with U-Haul cost me hundreds of dollars in damages.

robin H. 
Évaluation :
5

Very courteous and professional.I would highly recommend them

phil F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMANDA A. 
Évaluation :
5

Always a fantastic experience dealing with this location.

ROBIN P. 
Évaluation :
5

The UHaul clerk at this location was extremely helpful, courteous, and knowledgeable.

jill M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew T. 
Évaluation :
5

Great service and friendly staff!

daniel K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cherryl R. 
Évaluation :
5

My experience was amazing the staff was very kind and friendly. The only thing was that I didn't realize that I had to grab the dolly and pads so didn't realize they were not in the cargo frailer till after the fact. I didn't read threw everything closely and assumed they would be there. This is my mistake not uhaul. But maybe for others that are bad like me lol I am just saying this now that you need to make sure that you grab them before leaving. When I came back explained my mistake they had no problem on taking the equipment I paid for that I forgot too grab off my bill. Thank you so much. Definitely recommend this place to anyone

Denise M. 
Évaluation :
5

na

Laura E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremy H. 
Évaluation :
5

The guy that helped me hook up my trailer was the most helpful and friendly, professional person ever. I don't know his name off hand but he had a bunch of tattoos on his arms and is deserving of recognition.

Michael D. 
Évaluation :
5

All was great. staff, truck etc.

Robin J. 
Évaluation :
1

The driver cabin stank as if they carried a herd of sheep in the cabin!

Shirin Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gordon H. 
Évaluation :
5

Both when I was picking up the truck to dropping and even calling to extend the period of time I booked the truck for- costumer service was impeccable. Thank you so much for making a hard move, easier !

Azia T. 
Évaluation :
5

I had a lot of questions as I was taking a long trip and driving alone. The people answered all my questions and took time to show me everything, really great experience!

Melanie I. 
Évaluation :
5

They were amazing! So helpful, friendly and fast. Really grateful for their service.

Natalie R. 
Évaluation :
5

Excellent, no issues!!

Stewart L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
4

Everything there was great! Clean, easy to find, gas station close by.

Mary Jessica D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard A. 
Évaluation :
1

Be more clear if it's miles or km and when I'm 15 miles over the 100 miles I paid for its not a 60 dollar charge and how the fuck was I soposta know I had to bring it back by 11 am like get fucked for another 40 bucks

Trevor Q. 
Évaluation :
5

Professsional, kind, personable folks work there. A very good experience.

Cheryl Y. 
Évaluation :
5

Tammy and her team rocks

Bryan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick B. 
Évaluation :
5

nothing it was a great experience with uhaul :)

NINA F. 
Évaluation :
5

They were pleasant and easy to deal with. When dropping off the unit next to the other similar sized units there was a clear and obvious quality difference. The unit I brought seemed like it was barely holding together while the other ones they had for rent were clean and new. When the worker started the unit to check fuel levels she also noted how ridiculously loud the exhaust leak was and was shocked I drove 1000kms across BC in those conditions.

RYAN C. 
Évaluation :
5

I would recommend that a person books directly with the uhaul facility and not through your central booking because you don't care if people get what they reserve. We are just a number and you mess with peoples lives. We don't rent trailers for fun, we rent them generally to move and your central office booking is horrible with no consideration for real people. The actual locations for pick up and drop off were excellent. The central office booking was horrible.

Arden V. 
Évaluation :
5

Cheap rates. Which is good

Arushi A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Iurii S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ian W. 
Évaluation :
2

My bills was all wrong and I have called twice to solve the problem but no one calls me back. I went to the location but didn't get solve. Got a cheque but still off by $5.

RODOLFO P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lucas S. 
Évaluation :
4

Your policy of having customers fill the gas tank to 3/4 full is a nuisance. I've spoken about it to a number of people who think it is simply a way to have us either fill the tank more than necessary, or to have to pay U-Haul to fill it. It does seem like a scam, and it is certainly a nuisance. It gives you a bad reputation.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derick R. 
Évaluation :
5

Staff was great very friendly and helpful, I was in and out within 10 mins.

ROB H. 
Évaluation :
1

Get new owners. They are bullies and hard asses I feel they think they are entitled. I felt belittled by them started in the first day after being threatened with eviction I do not recommend this place whatsoever

ADRIEN H. 
Évaluation :
5

All good

Doug F. 
Évaluation :
5

Giving the renter the location of nearby compressed air hoses would aid in cleaning prior to trailer rental returning.

Robert N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lloyd K. 
Évaluation :
5

It wasn't really sparkly clean but clean on the inside where it matters and not terrible in the outside. Very friendly and helpful staff. Made the process easy. I would do this again for a move

Jennifer T. 
Évaluation :
5

Very little. This is undoubtedly the best run and maintained U-Haul location that I have ever seen!

Alan B. 
Évaluation :
5

open on time, friendly even when busy and gets the customer into the rental asap. very efficient. thank-you

David C. 
Évaluation :
5

Super friendly staff

isabelle L. 
Évaluation :
5

The people in the office were very professional, friendly and helpful. They saved me in regards, to an electrical adapter for my hitch when I had no time to get one due to moving that day. They had one on hand, and sold me one, that really made my day. Along with the trailer being rented at a very reasonable price.

Derek G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sherilene Q. 
Évaluation :
2

They never called me back after not providing a piece of equipment. The woman was a bit standoff ish as we when I went to pick up the equipment.

Kristen D. 
Évaluation :
5

nothing

Calvin C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nathan C. 
Évaluation :
5

All is good

Shane H. 
Évaluation :
2

We did not drop off at this location as we were told to drop off at Bulletproof mechanical. That location was totally cramped - we had to wheel the trailer in by hand as there was no room to back the trailer in. No one was present on the saturday. We received no confirmation or call back despite using the on-line chat, calling several times.

Brad K. 
Évaluation :
5

Great friendly service

Ian I. 
Évaluation :
5

Front passenger tire was 55lbs which caused the truck to pull far right. When we discovered this everything was excellent!

Chris B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bill M. 
Évaluation :
5

left tail light went out and not working. staff were great.

Michel T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hayden K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leslee B. 
Évaluation :
5

The sliding door stopper failed, the door would go past it when opening it and it was extremely difficult to close it back down, as the metal part would get stuck in the roof. Had to use a lever to extract it. The stopper looks like a hack that wore off. Need something different instead. Otherwise everything was great. Very happy UHaul customer.

Stanislav B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sarah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colleen C. 
Évaluation :
5

Thanks

KITT S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robbie G. 
Évaluation :
5

No improvement needed! Very efficient friendly staff! Will definitely recommend to anyone!! Thank you!

brett R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike G. 
Évaluation :
5

I have now rented from this location several times and it is always the same. All the staff truly care about the experience I have. I would not go anywhere else as long as I live in the area.

Saul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

dave H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Amazing Service at this location. They went above and beyond to help me . Very Nice People

JAMES G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark C. 
Évaluation :
3

When dropping off the trailer, we found it rolled a bit so had to find some rocks to put behind the wheels. Maybe some pieces of wood where the trailers are would help

Leanne R. 
Évaluation :
4

no suggestions how to improve

Kelly C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Nahuel R. 
Évaluation :
5

I didn't put my lock on properly and anyone could of got into my storage unit, I was so happy to get a call from the office, the guy told me he does a walk around and checks all the units so thank God for him calling me!

Jeanette G.  |  Expérience générale 
Évaluation :
5

Great storage, helpful and friendly staff.

DENISE J.  |  Expérience générale 
Évaluation :
5

A GREAT experience. They were able to accommodate me after hours, I was travelling on the ferry and wouldn't make it before closing. Marlene is the bestest.

MICHEAL S.  |  Expérience générale 
Évaluation :
5

Tammy and Mark, owners were always helpful. There was one weekend person for a few years who was not particularly helpful or knowledgeable - hard to get good help sometimes! In general we had a positive experience at this facility and our locker location and the facility location was very convenient for delivery. We would not hesitate to recommend Nanaimo Mini Storage.

WEST COAST C.  |  Expérience générale 
Évaluation :
5

Staff very helpfull at southwellington location.

EARL S.  |  Expérience générale 
Évaluation :
5

Thanks so much for your help and professionalism. Evelyn

EVELYN S.  |  Expérience générale 
Évaluation :
5

Been at the facility for over 4 years and no complaints at all, helpful and friendly staff.

PERRY T.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather j.  |  Expérience générale 
Évaluation :
5

Great dry storage was a customer for around 4 years Recommend

KEN B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melanie i.  |  Expérience générale 
Évaluation :
5

Your place was awesome

david t.  |  Expérience générale 
Évaluation :
5

As we all know storing personal belongs can be worrisome and scary. Let me assure you Tammy, Mark and the friendly team here at Nanaimo Mini Storage take that fear and worry away. The facility is clean, secure and safe. My experience here was fantastic. I highly recommend NMS. Just walk into the office and meet the team. You will know what I mean. Thank you All!! M.W.

mark w.  |  Expérience générale 
Évaluation :
5

The owners, Mark and Tammy, were awesome to deal with! The unit was very clean as was the entire facility. We moved out a week after our monthly renewal charge occurred and there was no problem at all getting a refund for the 3 weeks we didn't need the unit! We would absolutely recommend Nanaimo Mini Storage!

tracey m.  |  Expérience générale 
Évaluation :
5

Nice experience, great staff.

Babak Z.  |  Expérience générale 
Évaluation :
5

The only comment I have is I told the front office twice I was leaving by September 15TH and still got direct billed and debited for the month of October. But, one phone call and it was resolved right away. I'd recommend your facility anytime. Merci.

MICHAEL M.  |  Expérience générale 
Évaluation :
5

This was by far the best storage facility I have ever rented from. Tammy and Mark are fantastic business owners.

AMBER B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ryamond s.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHELLY D.  |  Expérience générale 
Évaluation :
5

Tammy and team were amazing!

CLAIRE B.  |  Expérience générale 
Évaluation :
5

The reason why I wouldn't recommend this buisness to anyone , is because of 1 specific employee. The older man with I think a slight Australian accent. He was Always very rude and a bit condescending to me anytime I spoke with him by phone. He is the sole reason I closed and moved my unit, after the last phone conversation with the him regarding me trying to empty my unit. The rest of the staff, especially the older lady who worked at the computer in store. She is honestly the only reason I continued to use the unit until I closed the account and moved my stuff to another storage company!!!

meghan a.  |  Expérience générale 
Évaluation :
5

Very nice and I would rent again and it was close to my house.

marcel d.  |  Expérience générale 
Évaluation :
5

Everything was wonderful. There was a situation that someone moved into my unit in error and the admin were very apologetic quick at fixing the issue. Very Satisfied. Only complain I would say is my door in my unit sticks and one of the maintenance fellows said they would fix it but they did not, this might not have been much of an issue for others but I struggled as I recently had hand surgery. It was BIT of an inconvenience but other than that was an awesome experience Thank You!! Great company Great Service!!

Cathy B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian b.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA B.  |  Expérience générale 
Évaluation :
5

You guys are the best I will rent to you always thanks again guys for everything 💕☺️

april s.  |  Expérience générale 
Évaluation :
5

The manager went out of his way to be helpful. I would certainly recommend this facility

Peter F.  |  Expérience générale 
Évaluation :
5

Lovely doing business with you. Thank you for your very helpful staff

CAROL W.  |  Expérience générale 
Évaluation :
5

Nice facility and professional staff.

Michel G.  |  Expérience générale 
Évaluation :
5

Excellent very satisfied

PATRICK O.  |  Expérience générale 
Évaluation :
5

Always friendly and courteous experience. Would highly recommend. Merci.

RICHARD H.  |  Expérience générale 
Évaluation :
5

Clean, secure storage facility. Desk staff very friendly and helpful.

claire w.  |  Expérience générale 
Évaluation :
5

Fantastic group at the office, we were in a bind and they looked after us, rented both a parking spot and a P/U a few times, great security, our first time in the yard a couple of us took a walk around , very shortly we had someone from the office checking on us... Would gladly rent a storage lot again..

Glen B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd D.  |  Expérience générale 
Évaluation :
5

Amazing service. Super professional and very accomodating.

audrey c.  |  Expérience générale 
Évaluation :
5

Tammy and Mark are very friendly, efficient and caring. They are a great example of great caring customer service. I recommend this business. Murray and Kathleen Reay

KATHLEEN R.  |  Expérience générale 
Évaluation :
5

I found the staff at the location to be excellent. So helpful and friendly. I wouldn't want to deal with anyone else.

Kelli L.  |  Expérience générale 
Évaluation :
5

We received outstanding service from Nanaimo Mini Storage in every way, from the moment we stepped into their office! The customer service is relaxed and friendly and their knowledge of the business is refreshing. We always had access to our storage unit and retrieved everything without a hint of damage. We would highly recommend them.

IAN R.  |  Expérience générale 
Évaluation :
4

No issues

Shaun W.  |  Réservation 
Évaluation :
5

5 étoile

Fahn P.  |  Réservation 
Évaluation :
5

It went good . No need for the storage unit at this time. But I may need one in the future. I will contact you. Thanks

Sherie M.  |  Réservation 
Évaluation :
3

I will not be moving in to the storage unit until April 25th. Your website does not permit mid-month rentals, and made me book it for April 1st. Hopefully my locker is still available on the 25th!

Elsa B.  |  Réservation 
Évaluation :
5

No issues!

Jeffrey v.  |  Réservation 
Évaluation :
5

I reserved a trailer and then was offered a storage unit one month free. Made me happy cause I needed one been there before and they were awesome over all good experience. Would do it again for sure

Jessica W.  |  Réservation 
Évaluation :
5

The staff was excellent and able to answer any questions or concerns. We had Qualicum Movers move us out of your facility and they were professional and good movers.

LIZ C.  |  Expérience générale 
Évaluation :
4

Overall experience was above average. Friendly guidance by Sue. I would recommend to others.

Privacy R.  |  Premières impressions 
Évaluation :
3

The online service was perfect just haven`t went to the facility yet. I foolishly didn`t go there to set up a time today to get in, the facility is closed on Sunday`s. Not anyone`s fault but my own.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very easy to obtain my locker. Place was very clean and easy to unload my stuff.

Privacy R.  |  Premières impressions 
Évaluation :
5

I got the facility when they were closed at night. I already had a previous storage locker and I shoved everything in there. Very easy to get in on off hours. Light didn`t work in locker.

Privacy R.  |  Premières impressions 
Évaluation :
4

good customer service over phone. Facility closed as it was a Sunday

Privacy R.  |  Premières impressions 
Évaluation :
4

The staff was excellent in finding me what I wanted.they were kind and professional.should I need storage in the future,this is the place I would call

Privacy R.  |  Premières impressions 
Évaluation :
5

Excellent customer service with a good storage facility.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very helpfull service from the people operating this facality. Will use them again.

Privacy R.  |  Premières impressions 
Évaluation :
4

Nice clean easy to access facility. Very pleasant and helpful service.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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