Very nice folks and a fast,no-nonsense turn-in. The only complaint was actually finding the place,as the Uhaul/google directions had us going down a rough,crooked pig path that could have been avoided if the directions had only shown to proceed to Airport road exit from interstate 40 instead of the way we were routed,but no fault of the turn-in location. Other than that,very pleasant experience overall.
Phillip C
Customer Reviews for Nanas Place Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Very satisfied. Very helpful with booking the reservation and answering all questions. Merci
Holly LIn the middle of nowhere
FRANK CVery RUDE people. Would NOT help me unhook the trailer all the way! And only came out to help because I stood there and waited. It was dirty, and not clean. Would HIGHLY NOT recommend them!!!
Brandi Cs/o
Wayne FEmployee would not give me any confirmation paperwork when I dropped it off, so I had to take pictures. No where to park box units and the place seems like its closed down, but the owner is nice!
Austin BFirst of all, I could not fill this out earlier as I had no internet. Everything was great, truck was clean.
Linda KSo the drop off location was deceiving! They had a different name on their business and we got confused, but after we asked her the name of the place she said "we've been here awhile just haven't gotten around to change the name" it's called Jack's place Thats the only bad experience we had
samantha sI'm not sure what the normal is but after starting the truck it would be in tow mode. It only required me to press a button to deactivate this but it seems like it should be the other way around. If left in tow mode the gas mileage is seriously effected.
jim cIf you are asked to drop in a location that is more mileage than your own location, why the heck am I being charged mileage.
steven dInternet services for them was slow. Not even close to a professional establishment. Would not suggest people of color going there. Although the gentleman to assist me was decent, others associated with him were not very pleasant.
Narell HVery helpful due to the fact that I had to drive to a different U-Haul facility due to the one that I was supposed to use did not ever show up
Terry BThe air conditioner did not work so we had to have the windows down from Tennessee to Maine. It was so loud my son couldn't use his devices. Overall the experience with the company was good that was our only problem
James EOrganize how everything is parked. Very disorganized. They were very nice and hopeful people.
Eric WAbsolutely nothing to improve for the next customer. Jack was very helpful and friendly, he helped us hook up and quickly checked us back in when we dropped the trailer off. I would drive out of my way to rent from this location (and actually did).
Samuel HVery nice location. Very helpful and friendly.
Adam BRecommend this location to everyone. Jack is very helpful.
Samuel HThe only issue with the drop off at Nanas Place was that there were much closer locations to my address but those were not listed as drop off options. Also, nanas place has been renamed Jacks which is confusing when trying to find it.
Sam CExcellent servic
Jeff WPlace has changed name to Jack's. Still not sure if the man that checked the van works there or is just a friend of the new owner. He told owner everything is ok, fuel and mileage ok. Owner then told me that I was done and could go. When I asked for a receipt he told me uhaul would email me one, that uhaul tries to go paperless. This has never happened before and I have still not received a confirmation of the drop off, which makes me uncomfortable. I felt as if I inconvenienced the owner dropping off the van even so the store did not have other customers at that time.
Anke ASafety chain was broke didn't see it until I was using them had a dog snap on it
Joey SPeople were very professional and pleasant.
LEWIS Chave the proper equipment at the right location
John GEverything was great. Although a ramp would have been wonderful. It was still a good experience.
DEBBIE DI was charged twice for the uhaul paid cash and my card got charged now my bank account is over drafted.
ROBERT MEveryone was very nice and kind. Would use them again.
DEBBIE DKingston location did not have any help. I reserved a car trailer and I was told I was good to go. Then I called again to confirm and no one responded to me and when I came in to get the trailer I was told they did not have it and I had to go out of my way to get the trailer. The rock wood location was great Kingston was not.
JASON GOriginally chose this place due to the late hours, was very happy service was quick and polite. Was able to walk in and get a trailer and drive out with 0 problems. Highly recommended!!
BRIAN HIt was not up to date with times...I had a reservation and they had no way to confirm it..I already paid when I made the reservation. U got tho the location and had to pay then cash as well...I was a nightmare just to be honest.
Amy MThe place was not bad. The person from u-haul helping the manager was poor. I was told on phone that I would get 50 rebate back if nothing was wrong with the truck and I brought it back in time. I will never use u-haul again. it's not the money at all it's the facts over using a u-haul and not good communication. I also told guy on phone i would be going 200 miles and he told manager to just put down 50 miles. I do not believe that is right at all especially when I knew what miles I was going.
KImberly K