I reserved or car carrier trailer for Oak ridge tn and was assured even though he didn't have any at that he was due several in. We traced 4 hours and had to get a hotel at this location as we had to pick up a used car we purchased. At 8 pm Friday I received to call hall for important information and when I called they said they closed at 8x. I had tried all day to get onto the app for U-Haul and they were also having problems with that so I couldn't even see what the message may of been. I called Saturday at 815 am the day of pick up and was advised they did not have it. Then told we had to go to Rockwood tn which was 45 minutes away so I said book it. So we were headed there and I called U-Haul again to make sure nothing was any closer and the girl said oh yeah we have one in oak ridge which was the original location so we drove to it and it was a auto window so we called the location and the man said that's his office and the trucks ect were at a different location and then he said he did not have the car trailer and did not know why U-Haul keeps booking me for it. So another call and rebooked the rockwood location. So almost 2 hours lost just trying to get the trailer that I should of picked up at 9 .it was 1130 before we picked up a trailer so really about 4 hours of time list not to mention the extra expenses of gas and a hotel. I will never use U-Haul again. This was stressful to be sick out of state and searching the areas and know we were to pick up the car by 12 which we didn't make till 230. So it kept the seller waiting on us as well.
jimmy M
Nanas Place Inc
(U-Haul Neighborhood Dealer)
Services dans cet établissement :
One-Way and In-Town® Rentals in Rockwood, TN 37854
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Make sure equipment is functional
John GNothing was wrong with Nana’s place, other than having to drive and pay for extra mileage that was way out of my way. But dealing with not being able to pick up at the reservation site that I was originally supposed to and sitting their over an hour on the phone with customer service because they said the truck was not staged when I knew it was because I had talked to the manager the day before and he verified it was ready and waiting the day before, just never got the code sent to me for the lock box. Having my movers have to wait an extra 2 hours because of the later pickup was really unprofessional for this company and then being told that it was gonna be more expensive than originally told because of all of this was so uncalled for.
Debra WThanks!
James CVery nice folks and a fast,no-nonsense turn-in. The only complaint was actually finding the place,as the Uhaul/google directions had us going down a rough,crooked pig path that could have been avoided if the directions had only shown to proceed to Airport road exit from interstate 40 instead of the way we were routed,but no fault of the turn-in location. Other than that,very pleasant experience overall.
Phillip C