Way to many hidden fees that you don't know about until you are picking it up!!
Kristine C
Customer Reviews for Napa Auto Parts
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your app is useless. It is entirely too difficult to see what trucks a location even has. Returning a truck is time consuming and almost impossible with your app. The up charge return fee, is a joke. Every truck has fleet software, location of the truck, start/ stop time is always know.
Justin BCalled ahead to find out where to leave the truck for after hours drop off. Was informed they did not have anything showing an expected drop off, even though I had received confirmation at the time of scheduling the move. They found the issue where the pickup location changed the drop off location without informing me, and helped get rerouted back to them as originally ordered/scheduled. Very helpful.
Jeff PNone!
Robert RI rented a 15 foot truck because a 10 foot truck was not available. I would have preferred a 10 foot truck.
James CVery friendly and good communication. Super efficient process. We are very happy and would rent a U-Haul here again. We also appreciate the local Blair location.
Terrence OThe tires on the trailer are junk
Kelly AMore street visible signage identifying the location
DOUG KInform customer that equipment has to be brought back to location rented from.
Chase KCheck air pressure, drop off location almost a half hour away with local one was closer. No price break??
Lee SStaff checking me in and out were very helpful!
Lori LThank you! Awesome customer service, very satisfied.
Riley HI've rented your equipment 3 times this last year and every experience has been a great one. I will never take my business anywhere else. Your representatives are an asset to your firm. Well done U-haul!
susan gStaff was great and very helpful . Equipment worked great ! Will use again thanks
Michael MIt was hard to find a good parking spot for my 26’ truck.
Caleb BAll was excellent at drop off and great people and professional and friendly.
jay eDrop off went great! Again the pickup was horrible..... The main U-Haul location was super nice and was going to call the area manager about the issues. Jim Brown 402-219-4910
Jim BVery helpful. Equipment was ready and well maintained.
monte AHave more room to maneuver equipment in and out of the lot.
Allen RFirst time ever using UHaul. And I'll never go back to just using a pickup again. Thanks for your services
Nathan SAWESOME DEAL
Lonnie FEnsure that the dolley that was requested is in the van. Past two times I've rented I've been stiffed on the proper dolley I requested.
Daniel LThe cashier was very helpful.
Nathan RAWESOME DEAL WHEN I NEEDED IT.
Lonnie FI've tried to reach someone to dispute the charges for my rental. Have not been able to yet. Picked up rental, had flat tire, Napa aired it up said it was good to go. They didn't even check air pressure. I had to go and fill up at my house to appropriate preasure. Got to destination and tire was flat and wouldn't hold air. Spent 2 hours limping trailer to try to get tire fixed. Finally found a uhaul location and the replaced tire. Found second tire had nails and replaced it also. Suggested replacing third as was almost bald but did not. Upon return of trailer I investigated more, one tire had been replaced prior to me renting trailer and trailer showed signs of a tire blow out. As it had black rubber marks all inside of fender well in location of new tire and all along outside of fender edge. Someone please contact me 4028805260
James HI have rented from U-haul in the past. I would like to in the future, however, if I must surrender my license to be photographed on un-secured devices, I will refuse, and take my business elsewhere. I can't believe that you are so reckless with personal information!
Russ FI didn't catch the name of the guy who helped me but he was eager to help me and made the return so stress free. This is a great UHaul place!
Paul HMileage was not gone over with me. I did not look at the mileage before leaving. I think I was charged excessively.
Jensen EEveryone at Napa was extremely helpful and friendly
Benjamin HLocation was closed and I used unattended checkout. Cannot rate this location.
LARRY FMake the online and call center easier I called n also went on site to check in truck 2 1/2 hrs after I got it and it wouldn’t let me check it in Very frustrating
KALYN KThe only problem was that the truck was late. It wasn't the employee's fault, but he didn't offer a discount which would have been nice since we were delayed 2 hours.
Vicki SThe not all the trailer lights worked properly. I had to go 20 miles away to get a different trailer that the lights worked properly on. Napa employees were very helpful thru process. Just disappointed in UHAUL as the original trailer was dropped off to them and was not verified by UHAUL that everything was not working properly.
Daniel AExceptional customer service
Robert LNothing, the guys are always great there
LAZARO HThe renter knew his job and was very efficient.
JON MNo improvement needed, I was in need of a trailer in the 11th hour of my move and they saved my bacon by making it happen.
Zachary KThe worker who helped me was kind and friendly. He also was very professional.
Velvet HThe guy that rented me the unhaul was professional and knowledgeable! The equipment was clean and well maintained!
Joshua Htight parking area so please ensure rentals are backed in for consumers to easily pull the vehicle out. Mike at the NAPA store was excellent. Excellent service à la clientèle.
Charles GProvide instructions on your website to help you understand what it takes to check a vehicle back in on holidays - i.e. - when no one is at the location. Critical things like you have to have a photo of the mileage and gas. An easy request - but much harder when you lock up and place the key in the drop box and THEN find out you have to take all those close out photos.
Ross CThey overcharged me for a second day and I will not do business with them or I uhaul again unless it is resolved
Jay SThe place we dropped off is nice. The guy in charge was nice to us but was berating his staff in front of us- embarrassing for all and not very professional.
Miriam M