Customer Reviews for Nashboro Car Care
(U-Haul Neighborhood Dealer)

Évaluation :

3

This comment is not against the location. But U-Haul in general. I rented a small trailer and needed it for 2 days, but since it was for a one way out of state you charged me for a minimum of 4 days. It is morally wrong to charge for services not rendered. I should only have to pay for 2 days.

Évaluation :

5

Great service

Évaluation :

1

Never the location isn’t the same on the website cause extra miles, the over charged you

Évaluation :

1

Code did not work and was not able to take the truck

Évaluation :

3

Little glitch with a lock being left on. My husband had driven 45 mins to get the trailer and then 45 mins back no one checking him in even noticed it. It added about an hour delay for us as we had to figure out how to remove it ( we were asked at 1 st to bring back!).

Évaluation :

5

It was great! No issues

Évaluation :

5

Oui

Évaluation :

4

Bonnie was very helpful despite working with a glitchy computer or software. She phoned in my order and used her own cell because my iphone camera kept rejecting the image. Definitely YES I RECOMMEND !

Évaluation :

3

The location to where the cargo trailers are stored behind the building does not pickup on the app as the drop off location so it did not allow me to follow the prompt to return the trailer to take pics of the trailer after returning.

Évaluation :

1

I returned my uhual trailer on January 1st, 2024 and was unable to use the U-Haul app or any the website link for my return drop-off. I receive an email on today January 27th showing my return was dated for January 4th which is completely incorrect. Not only that I was also charged on January 27th for two extra rental day as my original return was January 2nd. How am I just now receiving a receipt and being charged 25 days later after my return, and 23 days after the incorrect return date was put into the system. That is more than three weeks of someone not doing their job. Never use Nashboro Car Care as a return address. You will not receive credible care nor will anyone apparently do their job. Beware.

Évaluation :

5

merci

Évaluation :

5

You doing great job I will say thank you so much for helping me and the lady in the front office she is very nice and she has very good customer service anytime I need uhaul I will go to this location because of her she traded me right thank you again for all your help

Évaluation :

3

the location was very USED. nothing seemed extremely organized and quite awkward to get to any of the rental equipment. Staff on the other hand was GREAT . Kaitlynn and Jason extremely helpful.

Évaluation :

5

The women I worked with was very kind!

Évaluation :

1

I did not choose this location I specifically asked not to identify a drop off location because I'm not familiar with Nashville and did not know which location was closest to me. I picked the trailer up at a trailer center open until 8pm. I arrived at the drop off location that U-Haul chose on my behalf without my permission before 8pm fully expecting to have assistance removing the trailer and there was nobody around and it was a dark location very dangerous for me as a single female traveling alone only to have roadside assistance refuse to help me unless I paid $300 dollars. Despicable!!!!

Évaluation :

1

I was not provided any documentation when I returned the rental, just told that it would be "marked as turned in on time" later. The rental was not checked in for two days and I received text messages that it was overdue. It took multiple calls to the location and corporate to resolve.

Évaluation :

5

Everything was excellent from website to equipment and customer service.

Évaluation :

5

Thank you for your service...

Évaluation :

1

The whole process was mediocre. There was a lock on the truck which I had to call and find out the combo once I was already needing to open the back. I got charged twice for the insurance

Évaluation :

1

Incorrect pricing online and in store. I received a quote for a cheaper price online and wasn't able to complete the reservation so when I went in they charged me $10 more for "taxes." I already knew what the price was with tax because the online reservation says it.