Customer Reviews for Nassau Merchandising Corp
(U-Haul Neighborhood Dealer)

239 évaluations

8 Albany Ave   Nassau, NY 12123

(518) 766-2051

Heures

  • Du lundi au jeudi
    De 8 h 45 am à 5 h 30 pm
  • Vendredi
    De 8 h 45 am à 5 pm
  • Samedi
    De 8 h 45 am à 5 h 30 pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(518) 766-2051

8 Albany Ave
Nassau, NY 12123

Services dans cet établissement :

Heures

  • Du lundi au jeudi
    De 8 h 45 am à 5 h 30 pm
  • Vendredi
    De 8 h 45 am à 5 pm
  • Samedi
    De 8 h 45 am à 5 h 30 pm
  • Dimanche
    Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian F. 
Évaluation :
3

Instructions for picking up the truck could be more detailed. The wording of the truck number location was unclear and I had to look all over to find it. The key box was on a building next door and it was only a lucky guess that led up to it. When we picked the truck up, the lot was not well lit, so perhaps there should be better lighting. Better signage and directions would be easier.

Kimberly H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria S. 
Évaluation :
5

It was cold and the wind was blowing. I tried to get Dan to stay inside but he wouldn't. Helped me unload and park . As always great service .

Richard H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paula H. 
Évaluation :
4

a worthwhile drive to Nassau, NY to pick up the trailer-dealer very helpful+

Russ M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERTJEFFREY N. 
Évaluation :
5

For this time of year, to make sure everything is fully thawed and/de-iced before customer arrives to pick up truck. I arranged to p/u a few hours after reserving the truck. I was told it was going to be done which it mainly was but before leaving, I asked for the side rearview mirrirs to be cleared of the ice; couldn't see. Also, didn't realize until later that at first, couldn't open the back of the truck due to ice. Other than that, it drove fine, etc..

christine Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMASRICHARD P. 
Évaluation :
1

Truck was not ready when we got there and delayed our trip because we had to go to another uhaul location to get the issue fixed the next day. Bad bad experience

QUINTAVIAYOLANDA R. 
Évaluation :
5

Dan is the best!! I definitely recommend him for U-Haul rentals and any type of hardware merchandise you may need!!!

ELIZABETHS R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gregory P. 
Évaluation :
5

Thank you fast and very efficient service

JANETA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELSHAWN H. 
Évaluation :
5

This was the worst experience with Uhaul i have ever had. You took a stressful moving experience and made it into a nightmare. Myself and those that were forced to help me because of you, are all handicapped. This is beyond words to describe how horrible it was.

NANCYELLA F. 
Évaluation :
5

Nothing. The location was closed, but the link on my phone directed me. When I called for clarification I received a quick reply.

MAEVETOWNSEND O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
1

This was the absolute worst experience I've had with uhaul. Everything from pick up, to the quality of the truck, to honoring the price I had already locked in. Terrible. I will never use uhaul again.

HAILEY Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOANE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kimberly B. 
Évaluation :
5

I love working with the staff at Nassau Merchandising. They are so helpful and flexible when possible. I have a lot of balls in the air right now and some health issues that make moving difficult. I need some flexibility and they are always supportive when they can be. So helpful. I have used this location many times. 100 % approval rating for all levels of customer service.

MICHELLET L. 
Évaluation :
3

I don't think this site does a lot of business. I had a low tire pressure message right after I pulled out. Also didn't have an opportunity to check truck for dingsâ€"there was one one-way truck available, and my reservation was switched at the last minute for pick up here.

Joseph M. 
Évaluation :
5

Friendly and very helpful

BRENDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo G. 
Évaluation :
5

Mr Smith was very friendly and helpful i may add days onto my truck rental

BRENDA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gladys W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rashpal S. 
Évaluation :
5

The service we received was professionally friendly and very helpful. We would definitely return to this location for use of U-Haul rentals and have had the same outstanding service experience previously. We are very appreciative of the personal touch provided with regard to their customer service at this location.

Tina T. 
Évaluation :
5

Easy drop off, very accommodating personnel.

BARRYDEAN S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEVINJ F. 
Évaluation :
4

Have the rental at the location you said it would be at and not have to drive another 20+ miles for pick up.

bruno B. 
Évaluation :
5

Only issue was when I received a call from Albany stating the size vehicle I requested was not available at the Nassau location. That was not true.

Nafsika S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

John-Michael D. 
Évaluation :
5

Online/contactless pick-up is overly intrusive. You should not need to contact my employer or second person to rent a truck.

alexander L. 
Évaluation :
5

Always a pleasure to work with this business!

Michelle L. 
Évaluation :
5

I have rented at this location several times over the past few months. They are very accommodating and helpful. I plan to rent from them again.

Michelle L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

john D. 
Évaluation :
5

I'm very satisfice using U-Haul I will recommend it. and very nice costumer service, very nice people.. :)

Leonel C. 
Évaluation :
4

Truck was making a squealing noise when turning a corner like something was rubbing but other than that it was ok

MARCIAJ S. 
Évaluation :
5

This location is so important and convenient to me. I can walk to and from my home to get my vehicle and leave my personal vehicle at my residence - a HUGE convenience. Danny is super nice and very good to work with. This lication is an essential part of a moving and shaking culture in the Hamlet of Nassau, New York. I am alwys 100 % satisfied with doing business with Nassau Merchandising Company. They ROCK!!

Michelle L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ERICLOUIS M. 
Évaluation :
5

All went great for us, Danny at Nassau Merch Corp was very helpful and made everything easy for us. Merci.

Lindsy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele A. 
Évaluation :
5

So convenient!

anna O. 
Évaluation :
5

Good Location, great service!

ALEXANDER D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Monique L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Used the website link to take pictures and dropped the key in the box. Worked for me since I'm down the street without a car at the moment! Merci

Dan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary R. 
Évaluation :
5

Only issue I had, was credit card machine or whatever wasn't working, tried 3 cards none of them went through. Had to run to an ATM machine and get cash and because I returned it when business was closed we had to go back this morning to pay for additional mileage. Kind of an inconvenience, but other then equipment and blankets were spotless and very good service.

James K. 
Évaluation :
4

When I picked up the Uhaul truck we had to jump it with my jumper cables and car because the truck battery was dead. It died again in Albany, and I had to get someone to come jumpstart the truck again before I could take it back. Uhaul estimated it would be between 60 and 90 minutes before the repair person would arrive, but it only took about 20-30 minutes. The location is fine and I didn't have a problem the previous week when I got a truck there.

Jennifer P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Laura M. 
Évaluation :
5

Being able to deal with a local business and a person you know is the best service a customer can have.

June V. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Janet C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shane I. 
Évaluation :
5

best service at this location Highly recommend

Mario S. 
Évaluation :
5

We cleaned out the truck inside not sure why I got charged $10 but Other than that everything was perfect

Francene S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan L. 
Évaluation :
5

Nothing. Great place to pick up, nice guy, quick easy rental process.

dennis L. 
Évaluation :
5

Nassau Merchandising Corp was also very helpful and receptive. I plan to do more U-Haul business here in the future!

Larry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriel Z. 
Évaluation :
5

this location offered good service - the support team offered excellent service - however the original location created a HUGE extra expense from my pocket as Richard Lanphear did not leave the key to truck I originally rented via the internet, in the box nor any other box (we opened ALL of them) - the only box with keys pertained to the truck already rented by another party. THAT was a big disapointment - but as I stated, UHAUL support lady was a solution person - a 10+ .. please thank her on our behalf, she is an asset to UHAUL company.... M. Natalia de Amorim, 518-466-5686/ 518-392-5600

Natalia D. 
Évaluation :
5

Friendly, efficient service. Everything was fine.

mark B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Manzur R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pete D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

muriel M. 
Évaluation :
5

Excellent customer service at a reasonable price

john S. 
Évaluation :
1

The truck I booked was not there for me, and I had to take a much smaller truck which resulted in me having to make three trips instead of one. More time taken more gas used and more mileage charged. NOT IMPRESSED!!!!

Brooklin C. 
Évaluation :
5

Very little - the agent Dan Smith was very helpful, friendly and I would recommend anyone using U-Haul from this site. Outstanding job!

Owen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander C. 
Évaluation :
3

Employee was very helpful in taking my truck when a further drop off location was not an option and did not charge me for that drop off

Bailey L. 
Évaluation :
5

It was a larger truck than we wanted but all went really well. We had no problems at all. Very pleased. *****

lorrie D. 
Évaluation :
2

I reserved the truck and paid for it in advance ONLINE. I did not expect a 30 minute process when I arrived to get the truck. I expected just to pick up the key, verify all ok, and leave.

Gary F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

darlene H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN M. 
Évaluation :
5

Very professional - Mr Smith went out of his way to be super helpful

Owen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casimir S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rick D. 
Évaluation :
5

very professional

terry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shelley H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

shelley H. 
Évaluation :
1

Unfriendly, rude owner. Returned UHaul one day ahead of schedule, wanting to buy new tools for our home in accompanying hardware store. Dropped off van, didn't leave keys in drop box as not arranged in advance, and wanted to visit store when it was open. Was condescended to and wandered around dirty, disorganized hardware store with owner more happy to eat his early morning sandwich than to welcome potential new customers/ neighbors. Won't go back.

KERRY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

stephen C. 
Évaluation :
5

Nothing. Outstanding service

Owen P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debbie P. 
Évaluation :
5

N/A he was great. ??

Keeley J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

colleen C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ted B. 
Non les évaluations ont été soumises pour cet établissement.

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