Customer Reviews for Nationwide Auto Group
(U-Haul Neighborhood Dealer)

424 évaluations

917 US Hwy 130   East Windsor, NJ 08520
(next to H&H Appliances)

(609) 448-4722

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 5 h pm
  • Dimanche
    Fermé

Services dans cet établissement :

Pour nous contacter

(609) 448-4722

917 US Hwy 130
East Windsor, NJ 08520
(next to H&H Appliances)

Services dans cet établissement :

Heures

  • Mon–Fri
    De 9 h am à 6 h pm
  • Samedi
    De 9 h am à 5 h pm
  • Dimanche
    Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I ordered a dozen moving covers and they were not in the truck.

Adam G. 
Évaluation :
5

Passenger side strap I couldn't get undone. Called my neighbor over and not even he could undo it. So I used my own straps. Equipment ratchet straps should be undone with every use, and ready for the next clients arrival.

Michael D. 
Évaluation :
5

Person who assisted me with rental at this location was very efficient and friendly. I've had good experiences with this location and will continue to rent from them. The U-Haul app remains buggy, though! Once again the app completely hung when I tried to return my van after-hours. Fortunately, I was able to log in via the website and return it that way.

Andrew W. 
Évaluation :
5

They went above and beyond when a lot of things went wrong with my move-in-date, 5/5 stars customer service! Thank you very much for everything.

Luis C. 
Évaluation :
3

Hole in floor of trailer, slice in. Coating on light connection covering

MARY B. 
Évaluation :
5

The location and the people were terrific. I've used this company many time and always happy... HOWEVER, this time My experience with the vehicle was terrible. My first U-Jaul experience was not a happy one. It was clean enough, seat was comfortable enough, moved what I needed to move and all was safe in the end.... that's the good part. With nearly 150K miles the crazy loud truck, with shifting side mirrors, misaligned tires, a seat that does not move (I was forced to scrunch), a vibration that literally numbed my hands, a sun visor that was ripped from it's attachment (unable to protect from glare). It didn't seem so bad in the beginning on local roads at slow speed... otherwise, I would have turned around and refused the truck. In my opinion, this truck should either be retired or come with a disclaimer/recommendation that it be used for short distance low speed driving.... not the NJ Turnpike! I deserved a warning, It is unlikely that I would ever rent another U-Haul at this location again, unless I was assured a better/younger truck. That's not to say that I wouldn't go back for other services, as this is my first unsatisfactory experience.

Karen K. 
Évaluation :
3

I would like to start by saying that we did accomplish the goal of moving materials from one location to another in the allotted time given to me. But, from the start of this experience to the end, we had a very rollercoaster day with this transaction. I got to the facility early, located the truck and retrieved the key. The key in the lock box was for a completely different van (...not truck). After a 20 minute phone call with customer service, we discovered that the location put the key in the incorrect lock box. The person in this phone call was FANTASTIC, patient and kind. She even extended my use of the truck to the following day to make up for lost time. Then, half way through the day, the truck battery died and we needed to jump start the truck. I was very fortunate to have accessible jumper cables to complete my project. This coupled with the rain all day, it was a bit of a frustrating experience.

JASON D. 
Évaluation :
5

Sweep out your trucks. There were shards of broken ceramics in the truck and they scratched my furniture.

Jennie P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Arunrahul N. 
Évaluation :
5

Should send an email with instructions on how to enable your phone to pick up a truck online

Donald B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Yu N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Evelyn S. 
Évaluation :
5

we were shorted on mileage. no way for us to make that trip on mileage allotted. first time this has happened. charged more for mileage since it was not calculated properly.

Scott M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

andre R. 
Évaluation :
4

Bluetooth

dylan G. 
Évaluation :
3

Car had trouble with transmission and didn't see drop box. App doesn't work well and wouldn't look up my account. Spent 30 minutes on hold and nobody picked up.

RICH P. 
Évaluation :
1

I arrived at 4:25 pm and the location was closed. It was near impossible to take the necessary photos of my license. An NJ license has a shiny surface and I had to take over a dozen shots; on my first attempt to check out the truck, it timed out because I was taking too long. I had a friend meeting me at my house to help me pack. I was late because of the location being closed, having to use the app, and the pics not being readable by your inept software. I was finally able to check out the van, but there were other issues. There were no moving pads in the truck as contracted. Therefore, I had to make a second trip with the truck in order to move my furniture AND was charged for additional mileage. Inside the truck, the floor was dusty and dirty. This would not have been an issue IF the moving pads had been in the truck. Opening the side door there was white powder on the step. To make my moving experinece even more pleasurable, THE AC DID NOT WORK!. We are moving in 85+ degree temperatures and had to do so with the car windows down. At night, when I was returning the truck, it was sweltering inside the truck because I could not drive with the windows up UNLESS I was willing to be bitten my various bugs that are attracted to lights at night. Lastly, returning the truck, I THOUGHT would have been easier. Nope. In the app I was honest about the truck not being suitable for the "next family to rent" because of the dirt mentioned above. The app stated it was going to charge me $25 cleaning charge. Earlier in the day, I had my son, who was with me, call the U-Haul customer support line (took well over the 30 minutes hold time stated) and explained some of the above to the CS rep. Then we find out this line is for equipment breakdown only. The rep suggested I take pics and upload them. She would also make comments in my service contract. After this horrid experience, I would like to know what U-Haul intends to do. I will keep these notes to post on social media and to advise my friends, family, etc. if I do not hear back from U-Haul in a timely fashion. Thanks and God bless, Genesius Jaromsky A VERY DISSATISFIED CUSTOMER

GENESIUS J. 
Évaluation :
5

Nothing to improve easy pickup and drop off. Everything worked out great.

Robert A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadine W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Had the truck clean and ready to go. Easy in and out.

IAN I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nerry R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alex L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SyedShabih H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SEYMOUR G. 
Évaluation :
5

Customer service was top notch.

Gayle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Todd C. 
Évaluation :
5

Furniture pads were not available as ordered. Would be nice to be notified ahead of time so we could plan to have alternative available

Robert S. 
Évaluation :
5

Good people and good attention

JOSE Q. 
Évaluation :
5

The staff are very nice! I had hard time to find out the emergency button in the Van. Note to Staff, please explain those critical issues ( fuel tank side and location, emergency light location, etc;..) to the customers while handing over the key.

Morshed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

It is a little difficult to know where to go in. Customers are use to going to a traditional Uhaul pick up location, not a used car lot. It would be helpful to have signage outside saying where to come in and get assistance with getting the Uhaul.

ELLIE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIDIER R. 
Évaluation :
5

Neither the Cabin or the truck was clean. The staff was very nice, helpful, polite and made me understand everything from Booking to return and other things.

SUBHASH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
5

The amount of time it took from when I arrived to when I actually got access to the truck was way too long. I had to call for help. I was told I had to be next to the vehicle for the app to work. It's inefficient. Other than that. It was good.

Maritza M. 
Évaluation :
5

staff was friendly and competent. Needed a cargo van last minute and was very pleased this location had one available.

MICHAEL Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MATTHEW C. 
Évaluation :
4

The inside of the truck was filthy. The back of the truck was not swept out. There was garbage all over the truck. The front had muddy footprints on Both sides and a pair of gloves and spray bottle was left on passenger side. Normally the trucks I pick up there are clean.

MICHAEL B. 
Évaluation :
5

Good Service, friendly agent

olanrewaju O. 
Évaluation :
1

Couldn't check out on my app need help when arrived to U-Haul staff was in building told him I was going to park the truck and come in to location by time I got out of the truck and got all my stuff together though staff let me n the parking with no help

Anwar R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard N. 
Évaluation :
3

A quick and easy drop off during a time the location was closed. I was promptly contacted the next day assuring the drop off was successful.

Esther K. 
Évaluation :
4

The car was clean and it worked well. However, the truck was making a bit of a weird sound when I turned the steering wheel. Maybe it just needs a tune up? Everything else was good and well

MONICA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ERIC D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DUSTIN B. 
Évaluation :
4

Updated equipment that didn't look like it came straight from a scrap yard.

RYAN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

OMAR R. 
Évaluation :
4

Service provider did not ask if I had any experience connecting a trailer to my vehicle so if I did not ask certain questions while he was making the connections, I would not have known. An explaination of what he was doing and why would have been useful as he was making the connections. For example, connecting the trailer to my htich was done with just a lever instead of a tightening knob. I had never seen this type of connection and none of the U-Haul videos showed this. As a result, I was not aware how it worked. I likely would have figured it out but a short explaination would have been appreciated. He did explain when I asked. On return of the trailer, the provider asked be to back the trailer into a slot at the back of their lot. I had bad experiences trying to back up with the trailer connected and told this to the provider. He offered to have a mechanic do it for me but I decided to try again for my self. Relying on an instructional video I had seen on YouTube, I was able to back the trailer into the designated slot, a distance of about 300' away. The provider gave me a thumbs up for being able to accomplish that over such a long distance on the first try. It helped me to realize it wasn't so difficult and gave me confidence to do it again in the future without fear. That;s a big plus and a thank you to the provider!

Brian W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Donovan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
5

excellent experience with this location and its people

ROBERT T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN M. 
Évaluation :
4

Woman at the facility just took the keys from me. An inspection of the vehicle was not performed while I was present. Luckily I was not erroneously charged for anything. A sign inside the truck states, “do you want to save $25? Sweep the truck and fold the pads”. When it should read, “do you not want to get charged $25?” Very misleading.

Stuart C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

SAMRAT B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FRANK S. 
Évaluation :
3

I ordered six moving pads, and because I was unsure how to collect them, since I was picking up the vehicle when the location was closed on a Sunday, I called U-Haul. They said that the pads would be inside the van. There were none, but having to proceed to move the furniture while I had the rental, I had no choice. The furniture was badly scratched in the move, and this was because I did not have the pads that were in my order.

Paul B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TUSHAR P. 
Évaluation :
5

Internet return post working hours was poor. I could not get "location address" though I tried several times. The location's service was very good, but the U-Haul app needs over-Haul.

MILAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ROUNAK P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMANTHA D. 
Évaluation :
5

Roberto was very cordial, courteous and made it an effortless experience. Thank you, David S.

David S. 
Évaluation :
5

Everything was fine no complaints

Mindy R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CARMELA S. 
Évaluation :
5

Friendly & efficient service; easier to work with the service agent than the U-Haul app, which is often flakey. My van's bed was a little dirty, but nothing too bad. I would have no problem returning to this location again for future rentals.

Andrew W. 
Évaluation :
4

Improve your app, supply email receipts

STEVEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Casey B. 
Évaluation :
5

Had to wait for all 4 tires to be inflated to correct pressure and filthy inside and out which I cleaned myself Service attendant was helpful filling tires yet never apologized for allowing me to drive off in an unsafe vehicle and then wait 15 more minutes

ROGER P. 
Évaluation :
5

Everything was great with truck rental except I could not upload damage photos I tried for a half hour and it delayed us then while using vehicle I tried calling and could not get through to anyone

Thomas A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT V. 
Évaluation :
5

No issues

Matthew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SURENDRA S. 
Évaluation :
5

Good. Job

MOHAMMED S. 
Évaluation :
5

I loved how easy it was to use.

Kevin Y. 
Évaluation :
5

Don't charge a flat rate for gas , I went 30 miles and was charged $33

Michael S. 
Évaluation :
5

Agent took time to explain everything I needed to know.

HENRY Y. 
Évaluation :
3

Mobile check in is not that easy.

Michel'le R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John K. 
Évaluation :
3

The van was dirty upon pick up. There were water bottles and trash left in the cab. The rear of the van had not been swept.

CHRISTOPH L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pruthvidhar K. 
Évaluation :
2

Clean off equipment and assist with hitching trailer for the customer.

ZAIN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shodhanku P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ZAIN R. 
Évaluation :
5

The app / website froze it is very slow apparently a common problem

SOLA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Selwyn M. 
Évaluation :
4

No problems at all.everything went good

joseph f L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ZENOVIA P. 
Évaluation :
5

Always quick and easy to deal with. I'll be back!

David K. 
Évaluation :
5

Accommodated my last minute request with no hassle. My experience here was great from start to finish, would highly recommend.

ANDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren J. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHRISTOPH G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTINE P. 
Non les évaluations ont été soumises pour cet établissement.

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