Évaluations des clients Navasota Mirror & Glass

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Navasota Mirror & Glass

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Nora T.
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Le client n'a pas laissé de commentaire.

Thomas M.
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Le client n'a pas laissé de commentaire.

Juan G.
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Le client n'a pas laissé de commentaire.

sharon G.
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They went above and beyond to assist us. :).

QUENTIN W.
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Helen was great to work with.

John S.
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Le client n'a pas laissé de commentaire.

jimmy B.
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Le client n'a pas laissé de commentaire.

terry H.
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Le client n'a pas laissé de commentaire.

Sheri C.
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Le client n'a pas laissé de commentaire.

Nathan W.
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Le client n'a pas laissé de commentaire.

Janell S.
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I've dropped off 2 trailers here after hours. Only phone interaction once. However, both returns were processed promptly and accurately.

SCOTT K.
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Le client n'a pas laissé de commentaire.

david D.
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The professionalism and customer service at the location is second to none, be sure to support it. I'm sure the college town just up the road garners first choice at equipment but this little place is amazing!

channon N.
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I didn't have a problem until I'm order was misunderstood and I had to make change at the last minute. I originally called the other location on Texas Ave and he made his own mistakes but got me over to the 2813 Texas Ave, College Station, TX 77840 location. When the gentleman called to confirm he wasn't very pleasant to talk with he didn't understand what I was asking for due to the fact I was asking for a 48 hr rental and was only getting a 4 hr rental. The only reason I would go back is because of Kristina Garcia. She helped us even when the store was closed. Her customer service was fantastic. Never rushed us or complained about the time. Thank you so much Mrs. Garcia! awesome job!!

Earl E.
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Le client n'a pas laissé de commentaire.

peter F.
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Le client n'a pas laissé de commentaire.

Erik T.
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Le client n'a pas laissé de commentaire.

Darren K.
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Le client n'a pas laissé de commentaire.

Janell S.
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Le client n'a pas laissé de commentaire.

Charise R.
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Le client n'a pas laissé de commentaire.

David D.
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I have a local business and use Navasota Glass and U-haul frequently. I love the small town feel and the staff is amazing, courteous & always meets or exceeds every expectation. The availability and quality of the equipment they keep on-hand, tied with their customer service expertise is the sole reason I have not purchased my own equipment instead of renting.

HECTOR T.
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meh

patrick B.
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Le client n'a pas laissé de commentaire.

Bryan B.
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U-Haul sucks. Lost my reservation

julie W.
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great customer service.

Richard G.
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Le client n'a pas laissé de commentaire.

Carlos B.
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Lady so sweet and helpful.

l Duane A.
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Access to location is confusing and difficult to approach. Entrance is on a highway access road that can be approached from one-way only. Entrance to U-Haul is quite a distance from the entrance to the access road. We knew exactly where the U-Haul place was, but didn't get there on the first pass.

Holly M.
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Le client n'a pas laissé de commentaire.

Sheila L.
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Would never recommend Uhaul. worst customer service ever

Kenneth A.
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Le client n'a pas laissé de commentaire.

Jim T.
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We arrived 5 minutes before closing and the employee checked in the truck. Very appreciative!

carmen D.
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No boxes were available to purchase.

LORI E.
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Le client n'a pas laissé de commentaire.

Rolando C.
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Not happy for picking up unit drive it 48 miles and be charge for those miles, it was Uhaul priblem not to have available units close to where i needed instead i drove 24 miles to pick up and the 24 to deliver equipment and those miles were charged to me.

Shaina R.
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When we dropped off the Uhaul (after hours) there were no signs anywhere on where the drop box was to leave the keys and we spent a very long time looking for it. There were dogs around the place that kept following and barking at us, which made us nervous. When we called the number, the woman told us where the drop box was, but it was unmarked and there is no way we would've found it on our own. We left very frustrated.

James M.
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Le client n'a pas laissé de commentaire.

Monica T.
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Le client n'a pas laissé de commentaire.

Jason W.
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I was charged an extra day for the truck without notice because I was given the option to pick up with my smart phone on the uhaul website. The truck was checked out to me the previous day in the system even though I did not schedule to pick it up until the following day. I paid for a full day of rental while it sat on the lot.

oleta R.
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I only rent from this location. Service is fantastic.

oleta S.
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I rent from nowhere else. Best service available in this area.

carmen D.
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Le client n'a pas laissé de commentaire.

charles B.
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Le client n'a pas laissé de commentaire.

Barbara M.
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Small town location. Their computer systems were down but she was able to write up an manual invoice and get us on the road.

elizabeth P.
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After hr drop off

SUSAN B.
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I don't know anything to improve. My experience was great. We had an emergency because of our truck breaking down near there and they were awesome in taking care of us and very quickly so we could be on our way.

Mark M.
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Le client n'a pas laissé de commentaire.

GARY W.
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Le client n'a pas laissé de commentaire.

Jo E.
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Nothing

Gina C.
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Le client n'a pas laissé de commentaire.

Steve H.
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Le client n'a pas laissé de commentaire.

Lee Ann B.
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We dropped this truck off after hours, so no idea about the people or office but the parking space was great and we were relieved to see a 24 hour drop slot for the keys. PLEASE update your records and do not send anyone else to West End Grocery in Navasota as they are not a Uhaul location any longer.

MARK H.
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Very nice folks. Very quick process to complete the rental paperwork and be on our way.

Natasha W.
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DON'T USE COLLEGE STATION...We booked our reservation at College Station for 730 am the next morning. Although we had an email confirmation, the morning that we were scheduled to pick up our cargo trailer we were notified by text that our booking was moved to Navasota at 12 pm. We needed to be in Houston by 10am. The team at Navasota were very nice and we would use them again. We discovered we were the 6th person to be moved to Navasota without being properly notified. The College Station location needs to get their business worked out... When I called to figure out what was going on, I was treated badly by the staff at College Station. When my daughter called to ask questions after making the reservation, she was also treated badly. The woman in the College Station office is extremely condescending and rude.

katelyn D.
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Le client n'a pas laissé de commentaire.

Zach B.
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Overall it was not a good experience dropping off and picking up truck wise. I went to reserve a truck and then two days later I got a call that I have to drive to 20 miles to get the truck instead of 2 miles away where I reserved it. So I drove 20 miles to get the truck. Get packed up and then once I reached my destination, I received another call from a dealer that was 20 miles away again and wanted me to deliver there. I asked that I want a closer location I was not going to drive another 40 miles round trip. So the person never called back for a re location place. So I called.....and a lady found a location for me to go to. So this morning we went to the location and it did not accept 26ft trucks. Which was really frustrating after all the person should have known that big detail in that dealer. So then I had to drive another 15 miles to a different location. It was not a pleasant experience. Probably will not go with U - haul again maybe will look a different options. Just frustrated on the driving to locations so far away on the picking up and dropping off. Pretty ridiculous in my opinion

stu M.
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Navasota did a great job!

Jacqueline S.
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Le client n'a pas laissé de commentaire.

OLETA R.
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I only lease from this location. Excellent service.

CHERYL B.
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The customer service in Navasota was absolutely awesome! Very pleasant very and helpful! If I could do business with the sweet lady in Navasota I would recommend U-Haul on a daily basis!

paul F.
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Excellent personal service from staff at Navasota Mirror and Glass

MATTIE J.
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Everything was wonderful and the manager was nice fun to talk to excellent service

ALI H.
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This Equipmet was in mud, unclean, Starps did not Work, bad Tires Specialy left Tire, I coud not Use it . at All. I waste my gas and the rental for nothing. Thanks

Camillia J.
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Le client n'a pas laissé de commentaire.

Annie G.
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Le client n'a pas laissé de commentaire.

linda R.
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Le client n'a pas laissé de commentaire.

Justin B.
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Owner was clearly not knowledgable about truck schedules. I reserved a truck online but the owner of this location said she didn't have any trucks and would have to check if one would be back in time. She later called back to inform me there would be a truck in plenty of time. I would assume the uhaul system had this covered. She also clearly did not check the truck condition as we found an inner rear tire was completely flat and had to be changed before we left town. This delayed our move by three hours that day and lost us the unloading help we had at our destination.

Charles W.
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Le client n'a pas laissé de commentaire.

Jerald F.
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Le client n'a pas laissé de commentaire.

Ted H.
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Le client n'a pas laissé de commentaire.

OLETA R.
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Fantastic service. I rent from no other Uhaul provider.

BRIAN K.
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The lady at Navasota Mirror and Glass is very helpful and a total sweetheart! Highly recommended!

jimmy L.
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We truly appreciate the efforts this facility has made to accommodate our NHS Band!

Stacey L.
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Staff was very friendly and helpful!

DEBORAH H.
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It sucked... no pick-ups .. I was forced to drive a 15footer and it cost me $121 bucks for 1 hour..1 way

Diane C.
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Quick rental available response!

tammy H.
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Le client n'a pas laissé de commentaire.

brian kelly M.
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Nothing against any of the locations it was the Uhaul call center and the whole initial rental experiences. It is one of the worst experiences of my life and I'm 50 years old. I'm glad my children witnessed it and I tried everything possible not use Uhaul once my morning went to hell trying to pick up the equipment. You have to get your call center and communication within up to par, horrible. I told my son who is in college, take this Uhaul experience and if you can improve what they are doing and make it better then that's your ticket because any good direct competition for Uhaul will run them out of business.

OLETA R.
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Love this Uhaul provider. I will use no other. Very friendly and accommodating.

OLETA R.
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I only rent from this dealer. Great service. Friendly staff.

Paul F.
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When I made my online reservation - I received an anonymous email from the regional scheduler in Houston informing me that my reservation request for the Navasota location had been reset and I would be notified a few days ahead of my pickup date where it would be. This is UNACCEPTABLE. I have had problems with service and rental availability (even after making a reservation) at several other College Station locations. I use the Navasota one as it is were I ended up last time the closest center AGAIN failed to have the trailer I reserved. They are good folks there and they take care of their customers. Would rather drive an extra 15 minutes than have bad service. I cancelled the online reservation and called the Navasota location directly. They had me setup with a reservation in 5 minutes. They were ready for me at the agreed time and pickup took less than 15 minutes. I have spent over an hour trying to pick up a pre-reserved trailer before in College Station. PLEASE do not choose fleet efficiency over customer satisfaction.

sara B.
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We left the lot without having any running lights. They did not care for our safely.

george K.
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Le client n'a pas laissé de commentaire.

Barbara S.
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Le client n'a pas laissé de commentaire.

Oleta R.
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I have leased several times from this location and the staff is very friendly and extremely helpful and accommodating. This location has given me the best service of all the uhaul locations. Highly recommend.

andrew P.
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The drop off location nice and clean. I really appreciate management contacting me remind me to drop off the keys the next day. I was so busy with other very important matters and ot had slip my mind. Again thanks

ALEX N.
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The woman who helped us was very rude. She got really upset when I called her at 5:35 pm to change my reservation time, because she was at home. I called the number that was given to me by the U haul representing that had called me previously, and she acted like I was greatly bothering her by calling her on this number, but I was simply just calling the number I was given. When I asked her if I could pick the truck up at 9:00 am, she said that the store opens at 9, but she may not be there until 9:15 or 9:30. I was really disappointed with the service.

Daniel C.
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Le client n'a pas laissé de commentaire.

OLETA R.
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I use rental trucks often and will only rent from this location. Owner is very friendly and extremely helpful.

OLETA R.
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Fantastic representative for U Haul.

CHRISTINE M.
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Le client n'a pas laissé de commentaire.

FILEMON G.
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The truck was no clean. I had to clean out the interior of the back of the truck. Even though I made my reservations, which included furniture pads, about a month in advance they still did not have the furniture pads there when I arrived. I called your customer service who told me there were no furniture pads to be had within a 50 mile radius. I spent the better part of a day dealing with your customer service and chasing down furniture pads which, by the way, were in high numbers at a uhaul location not more than 10 miles away once I tracked them down on my own. I had movers sitting around doing nothing while they waited for me to find the items your reservation system had gauranteed me weeks in advance. How is this good customer service. This has been BY FAR the worst experience I have ever had with a rental company. But I was stuck so I continued to use you!!! Then you had the audacity to charge me an extra $.80 because I was 2 miles over my contract miles when you are the ones that made me drive an extra 40 miles to pick up a truck in the middle of nowhere!!!!

travis G.
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Le client n'a pas laissé de commentaire.

Deborah A.
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Le client n'a pas laissé de commentaire.

LEANNA W.
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Le client n'a pas laissé de commentaire.

ELISETTE M.
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The lady was nice & she had donuts. It was so easy, prices were so affordable and it was so convenient for me. I would definitely use them again.

JODY J.
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Le client n'a pas laissé de commentaire.

Oleta R.
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Wonderful service. Equipment performed as promised. No changes necessary.

JASON S.
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Le client n'a pas laissé de commentaire.

MICHAEL M.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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