Location was closed when I dropped the equipment off 12 hours before by deadline.
Robert H
Customer Reviews for Navasota Mirror & Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Good question. I dont know the answer because I am a very, very happy customer.
Shaun CTruck broke down after load. Waited all day for roadside and fix enough to get home with no ignition switch.
Steve CI rented for a drop off in College Station but UHaul sent me to a town 20 miles away from the original location. Because of that I had to pay extra miles.
Helio MFirst when going to pick up on my original reservation date the wrong key was left in the lock box. When we were finally able to get this straightened out, the very next night, the truck we picked up was only at half a tank! Then uhaul some how changed my drop off location to a town over 100 miles from my destination and also put it for the day I was actually able to get the truck. After calling, again, I was able to get the drop off location back to my original destination but they still had it in for the wrong day. Called AGAIN and was finally able to get it straightened out. Returned the truck per uhaul agreement and was charged an extra $120 and unsure what this charge was for. Worst experience ever and will never use UHaul again. Would never recommend to anyone.
Kayla BHelen is always so helpful each time I need to rent a Uhaul!
TAMARA MDid not drop off at this location
DOROTHY WEmployee communicated to me the day before pickup that there was an issue with the truck the corporate UHaul person reserved for me (it could only be used for local moves due to high mileage, which we weren't). She was able to assign me a larger truck at no additional costs, plus she was just plain wonderful to converse with. This location is quite small with little to no inventory, yet she resolved the issue quickly and to my satisfaction.
Kristy SIt was like night and day. This location had Customer Service and I actually seem to care about the customer. What a concept. Versus where I picked it up I don't think they cared about the customer they just wanted to make the dollar.
Charles LCustomer service was not friendly & not a people person at all. Guess I am just used to Alabama folks!! Second I think uhaul should amend their policy to be unlimited mileage, such as car rentals do. The mileage might seem sufficient to you, but you have no idea how many trips we had to make between the house & the shed when loading & unloading. I personally was appalled at the charge of an extra $49,50 for going over by 45 miles!! It's not like we took your big truck joy riding! Who could afford the gasoline??
Vernon Hbon
alfonso vService at pick-up was excellent
Michael THelen is the best . So, no improvements needed.
randall pRenting the vehicle was quick and easy. Customer service was excellent.
Lekesha HI was suppose to drop off the truck at Collegr Station, instead, I was told to go 15 minutes to another location to drop off the truck because the original drop location was full.
WEI-YANG WThe customer service was very good but the trailer we picked up had just been dropped off and the location did not have time to go over the trailer by the time I arrived on the spot without a reservation to get the rental. The trailer had a busted tow strap for the passenger side tire and as we were traveling the back driver side tire had a blow out on I-10 due to the tire being bad.
Gabe SI made a reservation on June 2 to pick up a 4 x 8 trailer in college station on June 16. I was notified two days before that I would have to drive to Navasota which is 30 minutes out of my way to pick up a U-Haul because there were not enough in college station. My question is, what is the point in having a reservation system if the equipment I am requesting is not there? Also, when I drove by both college station U-Haul locations each of them had two 4 x 8 trailers on site. When I drove to the Navasota location to pick up the trailer, it took over 30 minutes to process my reservation. So, I ended up losing 1 1/2 hours of moving time. Very frustrated and very disappointed with the service I received from U-Haul especially since I reserved the 4 x 8 trailer two weeks prior to needing it and had to drive 30 minutes one way to pick up a trailer that should've been available in the city that I requested.
NonaCourtney GI have recommended this location several times
RANDY AMs Ellis was fast and had me on my way in less than 20 min. She even threw in an extra 20 miles which helped out enormously.
David RAfter paying $400 to rent then $200 to fill up the tank was a bit much in my opinion. I know you can't help the rising gas costs but shouldn't the $400 cover some of that?
Adebowale ASend them to this location. I rent from Helen multiple times every year. Always a great experience!
DAVID DHold on to Helen…She is a hoot.
RICHARD CHelen is fantastic, very personable, funny and a joy to do business with.
Richard CThe truck was a bit rough, even jerky until you built up speed however it was an excellent value. The staff at the location was most helpful. Helen could not have been nicer or more helpful. I give an A+
Sonya YThis specific truck was very dirty in the cab with a cigarette lighter and food crumbs all over. We had to sweep out the back of the truck including cigarette butts and the tank was not at a quarter tank like I was told. It was far less than an 8th tank. I had to put gas before I could travel with it.
TAMARA MHave a way to lift the 6x12 trailer on to the tow hitch. It took two people to get it raised on to the hitch. One person standing on the back to counter weight it and the other on the front to guide it on the hitch. On the return it took three people to un hitch it. Can you put a trailer Jack on these so one person can do it?
Matthew AHelen is very friendly and professional.
RANDOLPH AVery friendly and accommodating.
Kenny SOwners are terrific and go above and beyond to make sure you have a good experience.
LEE AIt’s was an easy process and made moving easier
GEORGIA SGreat interaction and service!
DION CUhaul changed the drop off location for my rental, to a place that was not open. There was no one there to help unhitch the trailer in 100 degree heat. I had to drive an extra hour. There should have been a phone call, not a random email, sent when a change is made to a contract!! In the middle of moving from one place to another this was a huge hassle.
Paula HThey went above and beyond to assist us. :).
sharon gHelen was great to work with.
QUENTIN WI've dropped off 2 trailers here after hours. Only phone interaction once. However, both returns were processed promptly and accurately.
Janell SThe professionalism and customer service at the location is second to none, be sure to support it. I'm sure the college town just up the road garners first choice at equipment but this little place is amazing!
david dI didn't have a problem until I'm order was misunderstood and I had to make change at the last minute. I originally called the other location on Texas Ave and he made his own mistakes but got me over to the 2813 Texas Ave, College Station, TX 77840 location. When the gentleman called to confirm he wasn't very pleasant to talk with he didn't understand what I was asking for due to the fact I was asking for a 48 hr rental and was only getting a 4 hr rental. The only reason I would go back is because of Kristina Garcia. She helped us even when the store was closed. Her customer service was fantastic. Never rushed us or complained about the time. Thank you so much Mrs. Garcia! awesome job!!
channon nI have a local business and use Navasota Glass and U-haul frequently. I love the small town feel and the staff is amazing, courteous & always meets or exceeds every expectation. The availability and quality of the equipment they keep on-hand, tied with their customer service expertise is the sole reason I have not purchased my own equipment instead of renting.
David Dmeh
HECTOR TU-Haul sucks. Lost my reservation
Bryan Bgreat customer service.
julie wLady so sweet and helpful.
Carlos BAccess to location is confusing and difficult to approach. Entrance is on a highway access road that can be approached from one-way only. Entrance to U-Haul is quite a distance from the entrance to the access road. We knew exactly where the U-Haul place was, but didn't get there on the first pass.
l DWould never recommend Uhaul. worst customer service ever
Sheila LWe arrived 5 minutes before closing and the employee checked in the truck. Very appreciative!
Jim TNo boxes were available to purchase.
carmen dNot happy for picking up unit drive it 48 miles and be charge for those miles, it was Uhaul priblem not to have available units close to where i needed instead i drove 24 miles to pick up and the 24 to deliver equipment and those miles were charged to me.
Rolando CWhen we dropped off the Uhaul (after hours) there were no signs anywhere on where the drop box was to leave the keys and we spent a very long time looking for it. There were dogs around the place that kept following and barking at us, which made us nervous. When we called the number, the woman told us where the drop box was, but it was unmarked and there is no way we would've found it on our own. We left very frustrated.
Shaina RI was charged an extra day for the truck without notice because I was given the option to pick up with my smart phone on the uhaul website. The truck was checked out to me the previous day in the system even though I did not schedule to pick it up until the following day. I paid for a full day of rental while it sat on the lot.
Jason WI only rent from this location. Service is fantastic.
oleta rI rent from nowhere else. Best service available in this area.
oleta S