Customer Reviews for Nebraska Appliance Center
(Concessionnaire U-Haul dans le voisinage)

335 évaluations

1201 W Omaha Ave   Norfolk, NE 68701

(402) 379-9718

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 12h30 pm à 4h30 pm

Services dans cet établissement :

Pour nous contacter

(402) 379-9718

1201 W Omaha Ave
Norfolk, NE 68701

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam : 10h am à 4h pm
  • Dim : 12h30 pm à 4h30 pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan H. 
Évaluation :
3

The truck had a roof leak, a cab leak, and was not swept out.

dan P. 
Évaluation :
1

Horrible location. I would never rent from this location again. First, the people working at the site were rude and behaved as if they annoyed they need to deal with a U-Haul customer. Second, there was no one available to hook up the trailer I rented. I had to hook up the trailer myself. Third, I returned the trailer within a few hours and they charged me for 2 full DAYS. I had to call and complain to get refunded for the extra day they tacked on. Again, they acted annoyed even though it was completely their mistake. They never even apologized for charging me double. This location should NOT be affiliated with U-Haul.

Dharmananda J. 
Évaluation :
5

No need to improve. Everything was great. Thankyou for your services!

Lisa J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debrah A. 
Évaluation :
2

Junky looking and had to look for the office

DON R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Zachary W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MARK K. 
Évaluation :
4

I still need a copy of my bill sent to me ASAP please

Leann B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

BRIAN F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

STONEY C. 
Évaluation :
5

The only issue we had it was rough riding from the start like the shocks were bad but otherwise everything was great.

JUDY C. 
Évaluation :
5

It's was amazing

ALBERT A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEAN R W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CONLEY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROY G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Joan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie B. 
Évaluation :
5

Easy to find, and left the trailer off after hours. Nice big lot to turn around in

Steven B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
5

A great drop-off as well. Bob took a picture of the mileage and a quick visual inspection, receipt was waiting for me when we got back inside. Overall very efficient- and customer friendly. Thanks, guys!

Jonathan G. 
Évaluation :
5

Love this location and everyone there. Will definitely go back!!

Denise R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DOUGLAS L. 
Évaluation :
2

I secured a 26 foot truck via the online reservation for an 0800 pickup and was notified at 530 pm the night before my pickup that the truck wouldn't be available until 1000 am. This is absolutely unacceptable. Fortunately they did have a 15 foot truck I was able to move. Good thing my move was in town and not cross country.

Tyler P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chase G. 
Évaluation :
4

Have Reservation made before pickup.

CHANDLER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin P. 
Évaluation :
4

Clean, yes and very helpful. Trailer had issues. Brakes didn't work, floor felt like it was going to cave it

Steven W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kristina F. 
Évaluation :
3

Make sure you get the Uhaul to a convenient location for pick up.

AMY R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renae H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MILES J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kurt P. 
Évaluation :
5

Customer service was great!!

Anthony W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REYNALDO G. 
Évaluation :
3

we filled gas but were still charged for 13 GL

Satish M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES O. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Alow all trailers to be a one way trip. We had to bring the trailer 2,5 hours back to original office to accept the rental. We were in a pinch so we accepted.

JAMES V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DAVID C. 
Évaluation :
3

The Uhaul desk was untidy and difficult to find in the corner of the furniture store where itwas located.

Stephanie K. 
Évaluation :
3

CSR was very helpful when I was unable to complete the online check in at the pick up location.I will use this location again.

DOUGLAS B. 
Évaluation :
4

There were three trailers on the site that were 6 x 12. The one we were given to rent was in the worst shape of the three. We had to travel over 1400 miles with this trailer. We noticed shortly after renting it the tail lights did not work properly. The left turn signal worked and the lights worked however the brake light on the right side and a turn signal on the right side did not work. It was very disappointing

Deborah W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angela N. 
Évaluation :
5

I had an issue with a tire but your team at appliance store amazing and everyone I talked to also. They took care of issue and I will use you guys again.

LUKE W. 
Évaluation :
5

All aspects of the trailer rental were outstanding!

MICHAEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREW S. 
Évaluation :
4

They were able to help me when I walked in this morning to get a rental and was able to give me one that had just came in and I was glad. Merci

PATRICK N. 
Évaluation :
5

Amber who got my order lined up over the phone Needs to be complimented on her superb job of organizing my rental order. It was like clock work and so smooth. Don't promote her. I want her help next time. About the equipment though. The trailer tires were low on air. Luckily the place I was going had air. The rental place was great with having the equipment ready and helped me hook it up and all were friendly and polite. The equipment made the job of moving my vehicle a piece of cake and price was competitive with other delivery services. I am pleased with my experience.

michael C. 
Évaluation :
5

There was thc oil left in the glove box from a previous customer. Make sure this area is checked as someone could get arrested for having that in there and not know it.

Brian E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
5

Need to check fluid levels. Oil light came on and had to put oil in the truck.

RANDALL H. 
Évaluation :
5

Trailer was easy to load/unload and pulled very nice. Would use this service again.

CHRISTINE A. 
Évaluation :
2

That store is gross and the people were rude and disorganized. I did not want to go there to pick it up but it was the only location that had one

RANDY C. 
Évaluation :
5

nothing it was an enjoyable experience my first time renting from uhaul and will recommend to anyone who wants to rent a trailer thanks

bruce B. 
Évaluation :
3

U-Haul changed truck size and location pick up site day before needing it. Person on phone was rude

Brady H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jim R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JoAnn K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lowerelkhorn N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marcia W. 
Évaluation :
4

Aucun

BYRON W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Baily B. 
Évaluation :
1

I would never rent from them ever again got charged 2 times

danila C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis R. 
Évaluation :
5

Great service and help unhooking!

TYLER G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leah A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Adam W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gissette R. 
Évaluation :
5

Decision I made as far as renting a actual motorcycle trailer. Rented the big 5x9. My Indian fit perfectly. Trailer pulled light and smooth behind my truck. Will definitely use again in the future . Plenty of tie downs and chock for front wheel on bike. Great experience with this trailer.

Vincent G. 
Évaluation :
5

When I called the 24/7 customer service desk I was told one thing and when I went to return the uhaul I was told something different. Had the 24/7 service desk given me the correct information I would have never rented the uhaul.

Jazmin V. 
Évaluation :
2

The parking lot looks like a bone yard for dilapidated and abandoned vehicles. The store entrance is cluttered with stuff. Funny the fire marshal doesn't have a fit for that cluttered up escape route. The equipment was in good shape. I thought it was a fair price until they charged me twice. Two days after paying for the rental. Not impressed with the cluttered location and the billing.

CHET A B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Haley N. 
Évaluation :
2

We had to wait for an hour because they didn't open till 10am and we were not told that when we made the reservation.

JASON D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barb D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Susan D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rita H. 
Évaluation :
4

They only thing that kept this from being excellent was I had to wait quite a while because the computer system had crashed. Not sure if that was on the national end or their end, but I sat waiting. The lady who checked me out was very nice and finally figured everything up manually to get me out the door. Big thanks to her!

Chad G. 
Évaluation :
5

Tires could be in better shape 3 out of 4 tires we're bald but held up good for what I needed it for.

Joshua T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
3

I ordered a 10' truck and was given an 8'. I could not get all my stuff and have to make another 85 mile trip to get it with more expense. Very disappointed.

Valerie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

karen H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne J. 
Évaluation :
3

Key pickup location was very hard to find, had to walk the property and hope you would find it. Pictures of previous damage was very poor, had to take a number of additional photos to time stamp on the phone to document for future use (if needed). The mobile app was very poor, kept crashing, had to restart the check-out over and over. I never actually completed the damage documentation or fuel level, do to crashing. On one of the reloads, it simply said complete, even though I had only completed up to step two. I would not recommend to anyone that they use the mobile check in, it's not a process that is commercial ready for continuous use. The truck was sort of clean in that there wasn't trash lying around, but it was sticky to the touch and had food stains, and the seats were torn; the back of the truck had dirt and small debris. The brakes were mostly OK, but I am glad I never had to make a hard stop, very questionable if the machine could have complied.

Tim L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

april W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rhonda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY V. 
Évaluation :
2

Renting a U-haul from Nebraska Appliance was a crap show from the beginning. It's important to note that we went to the location itself, we didn't set it up online. Being the smart one, my husband decided we better check to make sure we had the truck and time we called in for the day before we needed it. When we went into the store, the lady looked up our info and said that we were signed up for a 26' truck to pick up at 4:00 the next day. We had called in for a 15' truck to pick up at noon the next day. We were to call at 10:30 the next day to make sure the truck was available. We did, and were told the truck was there but the windshield wipers didn't work. The lady said to call back in half an hour and maybe they could find someone to fix it. We called back and she said she wasn't sure when anyone would be able to fix it. We went down to get the truck at noon anyway. This time a man was helping us. When we were quoted the price for the truck, it didn't include buying insurance or the actual truck itself. We ended up paying over $100 more than we thought we would. Then, while there, the guy wanted us to take a picture of my husband's license and e-mail it to him. This was confusing to me. We were right there with my husband and his license, why did we need to e-mail it to him? My husband didn't happen to have his phone with him, but I had mine so they were going to use my e-mail. Only the guy couldn't figure out how to switch it to my e-mail. I guess he finally gave up and ended up doing it himself which I was confused about why he couldn't have done it himself in the first place. When winding up our 30 minute rental, he neglected to let us know that the furniture dolly wouldn't be in the truck. We had to go back to ask him where to find one. He called up another worker who showed us where the dollies were. We ended up with an appliance dolly that no matter how tightly we cinched the belt around things, it ALWAYS had slack in it. This made moving much harder than it needed to be and much less safer than using a furniture mover. Also, the man informed us that I would receive a text message regarding if we were satisfied with how the truck looked. If they didn't hear from me, they would assume we were satisfied with it. I'm still waiting for that text message. It was just insane to me that this was such a difficult process. The woman and man asked us if we rented the truck online (like maybe this was the reason they had no idea what was going on) and I informed them we had come into the store for everything. And I agree with others who said that the parking lot is a disgrace. We counted at least 7 vehicles with a flat tire that were just sitting there. I also agree that they need to make the U-haul part of the store more obvious. My husband had to ask where it was and all they have is a tiny little sign that says U-Haul. And if you're wondering: Yes, it did rain and we couldn't use the wipers at all. This is a serious safety issue. I WOULD NOT EVER rent a U-Haul from them again even if there was no other place to go.

gregg M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
5

None at this time

Donald C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JONATHAN H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwaine H. 
Évaluation :
2

The customer service was terrible, the lady was rude and difficult, had several phone calls before pickup to get info and the lady was not helpful ,referred me to customer service phone number, they were super helpful and polite,. When confirming reservation before pick up my reservation number was not valid, so I had phone in again, just frustrating. , customer service needs to be more welcoming, not a chore, just saying.

Kim H. 
Non les évaluations ont été soumises pour cet établissement.

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