Customer Reviews for Nehring Auto
(U-Haul Neighborhood Dealer)

589 évaluations

1800 1st Ave E   Newton, IA 50208

(641) 787-9063

Heures

  • Monday–Friday
    8h am à 12h am / 1h am à 5h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 11/26/2022 - 11/27/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(641) 787-9063

1800 1st Ave E
Newton, IA 50208

Services dans cet établissement :

Heures

  • Monday–Friday
    8h am à 12h am / 1h am à 5h pm
  • Samedi
    De 8 h am à 12 h pm
  • Dimanche
    Fermé
Heures d'ouverture spéciales
  • 11/26/2022 - 11/27/2022: Fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

The headlights are horrible One of them painted 4 ft to the ground in front of me The other one on high beam barely did anything so is unsafe to drive at night

Joe S. 
Évaluation :
5

Lower pricing

Naomi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

potato chip crumbs on floor of cab cab, box, and ramp were dusty, must have been on gravel roads before us

Settell J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alan S. 
Évaluation :
2

I asked the hours that they are open. They said 8-5 I got there at 4:20 on Friday 9-23-22. the doors were locked. I found a guy from the shop he said they are closed. I told him I was to get a trailer. He said the person that ran the office had an appointment and left for the day. I had to drive 30 miles to come back and lost work time. NOT HAPPY!

Kenny M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick M. 
Évaluation :
5

Our trailer had issues with the hitch. Nearing's tried to repair, but decided to give us a different trailer. Great to work with; really took great care of us!!

Douglas S. 
Évaluation :
4

Ac went out of the van 1 hour into a 3 hour trip

Shawn H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BENJAMIN H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mindy K. 
Évaluation :
5

Offer veteran and senior dicounts.

WILSON E. 
Évaluation :
1

Absolutely horrible experience.

Morgan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean M. 
Évaluation :
2

I never have had a problem with this location in the passed. I had scheduled my uhaul to be picked up at 8am.. i arrived at 8:05am apparently they "guy" that does rentals wasn't there and the mechanic had to call..his mom to wake him up... he finally got there.. it took close to 20/25 to get through the rental process paperwork and finally around 8:35 I got the keys and left 35 minutes later.

Emily B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dean B. 
Évaluation :
3

Provide more variety of supplies.

WILSON E. 
Évaluation :
5

This location had plenty of space and the drop off process was quick and easy.

Jalissa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Qaadir B. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Doug D. 
Évaluation :
5

the auto shop was great and the guy who worked there was very kind and helped me even though they were closed. uhaul customer service, however, was tough to deal with and couldn't answer my questions or figure out what the problem was. it took me forever to get the uhaul and it took me forever to return it because the check in/return kept refreshing for no reason. very unhappy with UHAUL but i will be using nehring auto for any future vehicle concerns!

daniele D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ronald P. 
Évaluation :
1

You charge me extra miles for picking up a truck 150 miles from where I should have. You need to fix this bullshit charge.

Thomas T. 
Évaluation :
4

The gas tank was only 3/4 full when I picked up the truck. I was told that if I returned the truck to the drop off site within 6 hours, I would only have to pay the 6 hour rental, or at a minimum the 1-day rental fee. When I called the service center after the return, which was within 6 hours of the pickup time, I was told they wouldn't honor what I was told.

Rob G. 
Évaluation :
3

Have trucks available in the city you reserve them for.

Brian Y. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Araina J. 
Évaluation :
5

Much better experience

David L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wade L. 
Évaluation :
5

I dropped off after hours and didn't enter the building or interact with anyone that worked there.

Megan H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LORRIE C. 
Évaluation :
5

Nothing to complain about

Tihetina L. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Taylor G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Camielle S. 
Évaluation :
4

The ratchet straps : the ratchets are rusty so it was super hard to get them to release I would recommend taking the ratchets apart and sanding off the rust and oiling the mechanics of the ratchet part.

timothy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN M. 
Évaluation :
5

Work on your online check in procedure. I didn't know up front that I would have to give out a persons phone number to verify my identity. That just seemed in-called for.

John S. 
Évaluation :
2

Have someone in the office during business hours. Keep appointments.. If something comes up have someone else step I

Rebecca B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TAMMY A. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

TEGAN S. 
Évaluation :
2

The truck was in bad shape, the wipers would not clear the windows the check gas cap light was continuously on, the truck needed swept out before I could use it. Then I was double charged for two of my days that I had the truck. Then I was given an invoice saying I owe a thousand dollars after I had tried to get in touch with your corporate office, about extending my rental.

Brian K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY M. 
Évaluation :
4

I was on phone for 90 minutes with customer service because reservation clerk mistyped my e mail address. Between long hold time and reps not having answers and having to transfer me it was THE MOST HORRIBLE EXPERIECE EVER. I had rented 4 months ago and process was super. This was a nightmare.

Alison G. 
Évaluation :
5

The young man was very nice and helpful. He made sure I felt safe with the trailer.

MICHELLE LYNNE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

THOMAS C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KENNETH W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raykayla A. 
Évaluation :
5

Less money

DALTON G. 
Évaluation :
5

Take down the out to lunch sign sooner, so customers don't wait outside longer then they need to. Otherwise everything went great.

Kay D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JASON D. 
Évaluation :
5

The guy who works as the UHaul manager at this location is awesome. He helped me out big time in a pinch and got me in a truck in a tiny manner. Will definitely rent from this location again, it was such a good experience and so cost effective I may rent a truck to move things that could easily be moved by car!

LARKIN C. 
Évaluation :
5

Nearing auto was awesome. But someone needs to put a leash on the other uhaul places because all they're worried about is how many truck rentals they can get and not helping customers meet their needs

RICHARD H. 
Évaluation :
5

Very friendly, easy drop-off.

Russ N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL R. 
Évaluation :
4

Very efficient and friendly

Alison G. 
Évaluation :
3

Closed when dropped trailer off

Richard F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOSHUA F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
4

I originally reserved from the Ames location and when I arrived to pick up trailer they had no reservation for me! I reserved in person on Monday June 7th. I had to pick up in Newton for that was the closet location with the trailer I needed! It was an hour out of my way and an hour back! But I needed it that day! Very upsetting!

LISA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

PHILLIP M. 
Évaluation :
4

Uhaul website doesn't indicate if rental equipment is available at desired location so you get surprised with a call that you need to travel to another location to get your rental. This is not acceptable. Tell me at the website that I need to travel to get me rental equipment. I will look at other rental companies in the future because of this.

CHAD E. 
Évaluation :
4

Dropped off after hours

MATTHEW G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

denise M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heather M. 
Évaluation :
4

U haul customer service phone number was a 20 minute wait when I called that night when I returned the vehicle. After 35 minute telephone wait. I hung up and called Nehring Auto and left a messege the vehicle was back.

Kelly Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

molly B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FERDINAND C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William B. 
Évaluation :
5

I was charged a fee for dropping off a trailer that I was not told I would be charged.

MICHELLE M. 
Évaluation :
4

Rien

Randy V. 
Évaluation :
2

I got there alittle before 130 time I had it set up to be picked up and they door was locked and the window said out for lunch until 2. I called the number a few times and no one answered finally someone showed up in a wrecker truck and went inside and about 5 mins later some gal opened the door then I got inside and she wanted to tell me how she was trying to eat lunch and see just didn't see that happening. I never get lunch so I know how it feels but If you know that someone's coming at 130 plan ahead.

MATTHEW S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ROBERT M. 
Évaluation :
5

When we pick up the uhaul we didn't get furniture dolly we just got a small dolly.

LILA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HABIB A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL M. 
Évaluation :
3

Make sure your actual fuel amount matches your paperwork. Paperwork said 3/4 tank and it was actually under that amount. My bad for not catching it and taking a picture.

JOSHUA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terry V. 
Évaluation :
1

They gave us DANGEROUS EQUIPMENT. When I picked up the vehicle no one went to the lot to inspect the truck. I was told the truck and trailer was coupled and ready to go but the cab was filthy and had not been cleaned or sanitized which made me very uncomfortable what with the covid and all. My wife cleaned and sanitized the cab the best she could but it was still a nagging concern. Then after we fully loaded the truck and trailer and went to leave the next morning we realized th ef passenger seatbelt belt was torn almost completely in half and was not operable. A 1400 mile trip with NO working sealtbelt. When I called corporate they basically said " well you got to your destination so no big deal" totally marginalizing the stress the potentially contaminated cab and lack of an operable seatbelt put on both of us on such as long trip. After charging a premium 2 340 for a beat up clunker with 110K miles on it they credited me 200 bucks which was the commission paid to Nehring Auto but refused to do anything else or reduce the cost any further. Even with their 200 reduction they were still 300 higher than their competition that were offering much nicer equipment. Only reason I went with uhaul was because I didn't want the 26' truck offered by their competition. In hindsight I should have just gotten the bigger one in much better condition. All in all it was a horrible trip in a dangerous vehicle and I will NEVER use uhaul again .. period. Save your money and protect your safety by using their competitor. I wanted to post photos of the sealtbelt but there is no place I can do it in this forum.

JOHN H. 
Évaluation :
2

The person i called for assistance for check in was very rude and was no help what so ever and they said "We Close at NOON and you will just have to deal with offloading the trailer yourself" I was very disappointed. I will not rent or drop off to this location again.

Jeremy A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick R. 
Évaluation :
3

did not like that i was charged for the additional insurance. my quote did nit include it and it as nearly a 50 % increase in the cost i really think it needs to be refunded.

ADAM M. 
Évaluation :
5

Awesome employees, even shoveled off the trailer for me.

Ryan P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mackenzie M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONALD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jean H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Denise L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUZANNE S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael K. 
Évaluation :
5

None needed-you have knowledgable management, experienced and good customer service people.

William Y. 
Évaluation :
4

Overall very good experience. It took a bit longer than needed to get checked in due to some electronic glitches but the person assisting was working to get them fixed as soon as possible. I was unsure if the glitches were internal or with UHaul.

daniel H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lois S. 
Évaluation :
3

There was road construction on the street leading to the entrance to this location, which blocked access to the entrance. Tried to contact this location through the online form and received a message that the contact was no longer valid. Tried for approximately one hour to reach someone to figure out how to return the truck, but was unsuccessful. We were able to return after a construction worker noticed us and unblocked a portion of the road to allow access.

Joshua N. 
Évaluation :
5

Nothing, check in a d out are quick and easy

William Y. 
Non les évaluations ont été soumises pour cet établissement.

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