Mr Dave Nelson was very friendly and knowledgeable. Great customer service for sure.
JTaime M
Customer Reviews for Nelson Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The staff was friendly and helpful, had me out the door and on the road very quickly. 10/10
TAYLOR WThe check in process is the app took long to load. Got our truck almost an hour later than we were supposed to because of it.
Madison DThe owner is a great guy, very helpful. The U-haul was clean & filled up with gas. Definitely recommend!
Lois Mlocation for pick great
Jennifer mNothing. I've used this place several times. And a few family members as well. Always friendly and accommodating.
Jacqueline MS.O.
larue dThe unit I rented, a 5x8 trailer, AV 0506#, Lic. PV25077 - should be removed from service until repaired. The roll up door does not always fully retract. Additionally, the rubber gasket at the bottom of the door is mostly gone. The combination of these 2 issues creates a safety issue of head bumps and cuts. I was cut using this trailer.
RICHARD TNothing will use again they were friendly and great help
Nancy CThis location barely had a place for me to park without blocking an entrance, garage door or the driveway. The small lot was filled with cars and another business or church's vans. I had to park in the grass and hope it was a useable parking space. I'm sure the office & staff are nice (I dropped it off on a holiday, no interaction with the office at all), but I was concerned that I parked in the wrong lot or even the wrong business and worried I'd be charged for not parking it where I should have.
Emily SEasy pick up and return process.
CEINWEN nVery professional and courteous.
richard gNelson was great!!!!
Donald DThe location was hard to find, the building not marked
Margaret SVery convenient. Only took minutes. Price was right. No hassle. Truck was excellent. Service was great.
DAVID BHad issues with the app. Might have been weak data signal in that area, not sure.
John GGive customer the option of a full tank of gas then fill up prior to returning, rather than starting at a quarter tank. Also, ensure the inside is clean and sanitized AT ALL TIMES prior to pick up.
LeAndra WIt was quick and easy process will use again
Emerald JThe man ,I think his name was Dave, was so nice made sure I was hooked up and safe to go.
Heather CCustomer service rock the guy at the front desk is a hard worker with a good spirit and super helpful thanks again.
DESIREE BYou can always count on Nelson Transmission to get a truck and Dave is very nice. Merci
PATRICIA JI reserved a dolly and they didn't have any. I chose not to purchase any of the insurance coverage, but I was charged $14 anyway.
Frank ENothing really
trezhon rI was running late and he stayed until I got there
MICHELE PVery helpful
JAMES BThere was no lighting and felt very unsafe while taking an hour to rent the truck via mobile pickup. I was requestes and was promised a dolly and blankets and there was neither. I had to go purchase my own dolly and use my own blankets.. this is the worst experience I have ever has with uhaul in my 20 something moves.
Brandon SOnly problem was getting a good picture of the driver's license. Otherwise was one of the easiest rentals I have done.
Joel MFind more representives like David at Nelson Transmission. He was respectful, personable & a real gentleman. He made the entire rental process a very enjoyable experience.
sharon KVery poor experience. I had registered at a different location, got there and was told uhaul was transferring me to another. I had been confirm for a a 15' truck, but was told uhaul had down graded me to a 10'. LUCKILY, a friend came through with their personal van so that I was able to deliver the wedding on time. I believe I will use a different company for the next event. ( The truck was clean but reeked of cigarettes). I have no issue with Nelson's, but I do have issues with U-Haul....
andrew gVery questionable area and I didn't request this as a pickup location. It was changed and was 30 min away from where I was supposed to pick up 2 days before I needed it. The mobile pickup was cumbersome and I had to wait on the street in a sketchy area for someone to verify me. That should have been done ahead of pickup.
Linda YNelson Transmission Made the whole process of picking up and dropping off Uhaul truck very convenient. Thank you for hassle free service!!
Gary FThe truck was left with no gas in the Vehicle, it said a quarter tank but it was a bit below that. Make sure the equipment the customer requests is in the vehicle if the customer is picking up outside office hours.
Carly FCustomer service was fine.
Henry SThank you so much it was a successful move 😁
DOUGLAS POwner was very personable ans easy to deal with
TODD BVery big help
ALEXA GThey were busy, never gave me my final bill, I left with the original write up which was supposed to be my estimated price, never gave me the final amount of mileage I used because he was to busy to check, told me he would email me with the final bill, never did. I will not go back there.
BEVERLY JDave is always on point with customers and he makes sure they are satisfied before leaving his shop. Great guy thanks Dave!
PATRICIA JMr. Nelson was very helpful, friendly, and professional. He went out of his way to make sure I had everything I needed. I'd definitely recommend the Nelson's Transmission location!
DEIDRE SI rented the truck online. I rented a 15' foot truck but I'm pretty sure my truck was only 10'. I rented a dolly as well. Well when I got the truck... There was no dolly and the gas tank was on"E". Worst experience I have ever had with U-Haul.
Jacqueline MSimple to do here. No problems at all. Just need a credit card and a driver's license .
TIMOTHY PGreat friendly service.
Nicole WHere is what my experience is with Nelson UHL: 1. Truck was not showing mileage since there were traction control error messages on. 2. The fuel guage was not consistent and at times it goes up and then it goes down. 3. The owner Mr. Dave Nelson was not courteous and professional in dealing 4. I returned the truck within an hour and I was charged USD53 after 2 business days when the temp authorization of USD 76 was placed on my credit card. 5. I believe, Nelsons have setup the trucks condition in a way to rip off customers by blaming them for faults that are already there in the truck and by manipulating the fuel guages of the trucks. I have serious doubts on their way of doing business. Must be inspected by U-Haul randomly. Regards Wasim
WASIM HMr. Nelson was very kind and helpful my experience was satisfactory, I would definitely recommend his site to anyone.
shequita bThey let me drop off the 2 wheel dolly first, to make unload easier. The location was only a block away. Great team there as well. Merci.
Patty LThe check engine light was on. I was worried Bout that the whole time
LaRee FExcellent experience would definitely recommend them for your rental needs!
Samuel FU-haul should continually monitor there add-on equipment, to ensure that the mover get everything they requested. Rather than showing up to pick the truck up and being told that they don't have the equipment. My move cost me extra mileage and money, because I had to find a place that would rent the equipment that I needed.
Charles RI would suggest not to use the U-Haul app and just meet someone in person to make transaction for rental.
William AMr. Nelson was the nicest guy and so accommodating! Will definitely recommend and rent from him again!
Beth OThe manager at the transmission shop was an excellent source of information! And very helpful also! Now for U-Haul Inc they need to do more on the job training! To understand what a customer means and wants, when they call the 800 number for U-Haul. I want to note, the dealer did everything he could to satisfy me. If I was rating U-Haul theirselves, it would be a lot less! Thank you. Nelson Transmission, for all your help and kindness!
Donald SIt took me 2 hours to get into my truck; putting my moving schedule behind 2 hours. The incompetence of the person, when verifying the reservation (at Nelson Transmission) also created huge problems; he put the reservation a week ahead, instead of the day I needed it. I didn't have the appliance dolly I needed. I didn't have the moving pads I needed. The truck was dirty and had a horrible smell. It took me 3 phone class and 45 mins of waiting on hold, to speak to someone in customer service. I feel that I should be reimbursed for any and all mileage and discounted for the rental. This is THEE absolute worst experience I've EVER had with a moving truck. It was an absolute atrocity.
Gerald GExcellent customer service!!!
Carrie E