Le client n'a pas laissé de commentaire.
Kelsey Wise
Customer Reviews for New Frontier Rentals
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Again, the gentleman at this location did a great job of customer service
Jeffry SmithNothing all services were good
Chelsie RiceWhen I got there, the truck that was assigned to me was hitched to a smaller trailer and the people there didn't even know I was supposed to receive it. It took 30 minutes longer than it was supposed to to pick up the truck.
Kayra MorganHorrible parking options, don’t plan on dropping off after hours if you rented a big truck because trying to park the truck here is dangerous next to that road at night
Rodney KeatingI arrived at the designated time and no one was there. Called their number and they were not available. I had trouble disconnecting the trailer in the rain and no one was there to assist. If they were not going to be available, they should have contacted me and directed me to a nearby location with staff.
JAMES HASENPFLUGThey were fantastic. Great to do business with!
John KightiiThe truck provided smelled of cow manure. Driving with the windows down was required. The person who set up the rental for a truck and trailer made me go to two separate locations. 1 for the truck and 1 for the car hauler. I had no idea this was required. This caused a loss of my time and the poor folks at each location were unaware of each reservation. Both their computer systems were extremely slow again wasting my time and theirs to help other customers.
matthew michalecFor starters the mileage that was recorded was not the mileage the truck was at when I picked it up. There is a 3 mile discrepancy. Normally this would not bother me however on top of that I was charged for 4 gallons of gas when I took pictures of the dash when picking up the truck so I could do my best to match it exactly and was pretty sure I did just that. On top of that the check engine light came on the last day we had the truck so we didn't even make our last load before returning the truck because I wasn't sure if the truck was safe to drive with check engine on. Not happy with this experience after receiving the additional charges for gas and mileage I didn't put on the truck. When checking out the truck the lady seemed inconvenienced. I put my pick up time at 6:30 and was happy doing mobile pick up, she called me saying they close at 5 and I needed to check out the truck over the phone right then, while I was clocked in and working. If I was available to pick up the truck before 5 I would have scheduled my reservation for before 5pm. At drop off trying to do mobile drop off, I entered all phone numbers and kept getting the message that I didn't have any equipment issued to me. I had to call the number on the door and after calling letting the guy know the mileage and gas level, he proceeded to call my husband several more times to confirm the information we provided in the first phone call. Had mobile check in been available, this wouldn't have been an issue. This was my second time renting a truck from this location and there certainly won't be a 3rd.
Stephanie ShreinerJoy Roberts was a "joy" to work with. She found the right size truck for my needs and made sure I knew how to operate everything. Her customer service was above and beyond.
Karen MobleyI was very grateful that they were open on the holiday. My wife's car broke down on her way to work and I was scrambling trying to figure out a way to get it home. Thankfully I was able to do so because they were open.
Carl AmburnBetter rates the cost per mile is high considering you have to put the gas back into the same level as when you got it. you should have an option to rent by the hour or by the day and get rid of the mileage fee!
Josh JasterGo to the self storage U Haul location in Decatur or the one in Bridgeport.
Zachary FarberMake the uhual app less complicated, the 24/7 check in has too many questions and it takes way to much time to complete . It is much easier to go to the uhual location and let the employees check you in. Other than that everything is great .- clean trucks , good service, easy returns.
MARCO TORRESIt was a great experience and Decatur. Blessing to meet the owners of the U-Haul place. They were so loving and caring.
Garry MaxwellFaster computers
MANUEL SANCHEZI returned the trailer on Saturday MAR04, as required. The location logged it as Sunday MAR05, and charged me $30,8 more. I called them Monday, and they said they will call Uhaul to fix it. Still, nothing is refunded or resolved.
Robert DavilaI was over charged by 60 miles and was told I had to deal with corporate then corporate sent me back to the agent. Total run around and dishonest. I will never use U Haul again
Tresha GlowackiGreat customer service, Joy and her husband are great!!!
Michael BrooksFast service
Johnny TompkinsWe were told that we would get a refund by Cotton and Joy Reid for the days we did not use the trailer. We rushed to Florida to return the trailer and then were told there would be no refund. Instead of doing the right thing and saying we made a mistake, sorry, we got the complete run around by Cotton, Joy and Uhaul. After "16" calls to all parties involved my wife was able to get a refund from a manager at Uhaul. WHAT A NIGHTMARE! All Cotton or Joy had to do was call us back and say hey we made a mistake but all we got was passing the buck. Shameful behavior in our opinion. No more Uhaul for us!!!
David EilandCotton was very helpful & courteous
Chris WillisPiss poor service. Supposedly the transportation manager called and talked to them to make sure my rental would be ready, since uhaul changed the reservation so many times. We spent 1 1/2 trying to get the truck. Because the website said pick keys up in Corinth mini storage. And they did not put our appliance dolly in the truck. So the whole whole move was delayed over 14 hours!!! This whole process was a disaster in dealing with uhaul. And they should be reimbursing us for our hassle and delay of our move. This was their error and they should make up for the mistakes made. It cost me more in the long run due to their errors. So NO I will not recommend them to anyone.
Timothy MadiganVery nice people, easy to work with and reasonable.
Cheri MillerThis location customer service was exceptional.
Frank ImlaySuper homey feel. Excellent location. Treated me well. Highly recommended.
Cesar DelAguilaEverything was quick and professional.
Ray BenthallAwesome place. Easy access.
CODY FILLIPOnline reservations is horrible. My reservation was totally incorrect. Thankfully they were able to fix it.
Janie VawterN A Arrived after hours.
Clay MooreIt took over an hour to check out the lack of knowledge of procedures
Harry L SmithThey were extremely friendly and helpful. We highly recommend.
James DeBacker