Customer Reviews for New Grands at BentWater
(U-Haul Neighborhood Dealer)

238 évaluations

27 Golf Crest Dr   Acworth, GA 30101

(678) 269-6867

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 9 h a.m. à 6 h p.m.
  • Dimanche : de 9 h a.m. 1 h p.m.

Services dans cet établissement :

Pour nous contacter

(678) 269-6867

27 Golf Crest Dr
Acworth, GA 30101

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–5 pm
  • Samedi : de 9 h a.m. à 6 h p.m.
  • Dimanche : de 9 h a.m. 1 h p.m.
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

David C 
Évaluation :
3

Make sure your trucks have been serviced.

Sharon A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William C 
Évaluation :
3

There needs to be a second person in store just for U-Haul because it tremendously slows down the customer for U-Haul when there are customers that need to be rung up within the gas station. Also, I was charged for 2 days of U-Haul but I tried to extend and the cashier I called left me on hold and never came back to the phone so I hung up. I don't think that's fair because no one requested to use it after me that night and it was back early in the morning (before the 24 hour window of when I originally booked.

Jonathan B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B 
Évaluation :
5

There is no room for improvement. The service was extremely smooth.

Steve C 
Évaluation :
3

The ipad they use is a time consuming challenge

Robert U 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SHAHID K 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hamilton F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gail C 
Évaluation :
5

Excelente servicio

Manolo G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M 
Évaluation :
3

Scheduling was a pain. Reserved a vehicle. received texts saying it changed 3 times after hours so couldn't call anybody, but then day of pickup I was supposed to get by 8 am. Couldn't call until 9 am to verify where pickup was since changed. I was transferred via phone 6 times and on hold for 40 minutes total before somebody could help - bless her, wasn't even her district but she could tell I was frustrated with transfers and lack of answers. The whole time the truck was available at the place scheduled the day prior. App gave issues loading for the many steps required to pick up and drop off.

Kayla H 
Évaluation :
5

Great service!

Edward L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pamela w 
Évaluation :
3

Truck broke down after driving it 10 (ten) miles.

tom k 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shady C 
Évaluation :
3

They didn't have the dolly that I ordered. The cargo area wasn't swept out from the previous renter, the person that handed me the keys split time between working the cash register and finalizing my rental agreement. Nice guy and tried his best but this site wouldn't be my first choice to rent from.

Daniel A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jennette b 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Scott B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel T 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Thomas D 
Évaluation :
3

Most U-Haul locations assist with attaching trailer but snot this location.

janet p 
Évaluation :
3

No one was there

Carl S 
Évaluation :
1

The trailer leaked and damaged our stuff . We reported it and nothing was done.

David L 
Évaluation :
1

I got charged for 2 days & I returned the truck in less than 24 hours

tyra B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Oladipupo F 
Évaluation :
3

It was completely out of gas and is burning oil it cost me 144 dollars to fill it up I should get more of a credit

Roman C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward L 
Évaluation :
3

The phone # to the location had a fu mailbox. Couldn't communicate that the hand trucks we ordered weren't in the truck. Also told they close at 5 but U-Haul rep wasn't there when we returned at 4:45 to speak with him. Had to leave keys with gas station attendant. Also rental agreement and receipt where all done on his phone. He apparently scrolled my signature which is concerning as I wasn't even given an opportunity to see anything. Just told I'd get an email with a receipt. Business just doesn't seem as professional these days. The plus was the truck ran well and we got our job done.

Kyle G 
Évaluation :
5

The people at rental facility were great, the truck was clean but has several maintenance issues U Haul needs to take care of,

James H 
Évaluation :
5

Prompt and efficient! A pleasure!

ruth j 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James R 
Évaluation :
5

It was easy to get and bring back! Friendly service.

Sherrill G 
Évaluation :
4

The truck's engine is in serious need of repair. It made a terrible knocking sound and struggled to idle.

Jayson D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hallan V 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terence k 
Évaluation :
5

Super easy check in with the link on the text message received at checkout.

stephen m 
Évaluation :
5

Nothing all went great

William V 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Scott M 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Sandra F 
Évaluation :
5

Was a little difficult to back a trailer into the spot I was asked to put it at this location at the time I was there. Parking is arranged around gas pumps so there is limited space to maneuver. But it wasn't an issue for me specifically as there were plenty of open spaces and I was able to use one next to it.

Mike S 
Évaluation :
1

No A/C Waited 30 minutes to be able to pick up truck

James B 
Évaluation :
2

Make sure the truck is actually cleaned. Perhaps makes sure the oil light is not on so the user doesn't have to worry about mechanical issues and have the AC repaired so the driver doesn't melt when moving on 100-degree days!

Janice M 
Évaluation :
5

Check engine light on, else ok.

Phillip G 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Rodney D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olubukola O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candel C 
Évaluation :
3

The truck I ordered was not available so we received the size up at no extra charge(I think). The a/c did not work which is a huge let down moving in GA in July. We was not happy with that.

Keneisha N 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fred A 
Évaluation :
4

Nice to be able to drop and go.

jeff m 
Évaluation :
5

Great experience dropping off both auto transport and truck; very helpful and friendly staff.

Brian H 
Évaluation :
5

The truck was clean inside and out but the AC didn't work and had a loud exhaust leak.

Thomas G 
Évaluation :
1

This place is very disorganized and dirty. I checked in Online to save time only to be informed that I was not checked in. So the lady did it manually and wasted my time. I was so late for my appointment that I didn't check the cleanliness of the truck. I only checked the gas. Now you are charging me for your dirty truck. I demand a refund of the cleaning fee. I will no longer allow Uhaul rip me off

Akintunde O 
Évaluation :
1

The Acworth location in Cobb County did not have anyone to connect the auto transport. I checked the turn signals and flashes, all of which were working. After dark I realized I had no running lights on the auto transport, putting my family and myself at risk of an accident. I had to use my hazard lights and drive for 20+ miles to get to a safe place to call for roadside assistance. The closest responder was 2,5 hrs. away, they called back after about an hour and cancelled. No one in the local area would come out and provide "Roadside Assistance". U Haul has no roadside assistance, they told me it would cost me $300 to have some third party come out. I refused to pay for them to come out and service their faulty equipment. You are basically on your own if you need help on the road. U-Haul put us up at a "not so Quality Inn" and the next morning I took the auto transport to a U-Haul location in Laurel, MS to get the lights working and find out the equipment shorted out a fuse on my vehicle and then the trailer had no lights for turn signals or hazard lights rendering the trailer useless. I told U-Haul where I would be leaving their auto transport so they could come get it. No, I don't want you to get me another auto transport, you can keep your problems. I want all my money back for this foolishness! I will not recommend using U-Haul because they don't keep their equipment serviced. I also found nails in the tires one which looks like it broke off in the tire. Where are the checks and balances to ensure that the equipment is serviced and checked on a regular basis? U-Haul you should be ashamed for putting people lives at risk, this is a shame that a huge business like this is not better equipped to provide roadside assistance to customers who rent your equipment. My anxiety levels and blood pressure have been through the roof dealing with the unnecessary stress of this whole experience. U-Haul get you act together before someone gets killed using your stuff! Sincerely. A Very Unhappy Customer -PDA

Pamela A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ryan P 
Évaluation :
1

Uhaul needs to process a refund in my account. From my previous rental.

Akin O 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Helmut G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN S 
Évaluation :
5

I'm very happy with the service I received at this location.

Monica H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles S 
Évaluation :
5

Ken checked me in. Very professional, efficient, even as he was handling other things at the counter. Very personable. Good communicator, explained things well. No hidden charges

James H 
Évaluation :
5

S.O.

Angela K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANGELA S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher F 
Évaluation :
5

The gentleman who runs the store is very nice and helpful

Robert U 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mitch B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Aaron L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL G 
Évaluation :
5

Amazing customer service

Gwen B 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John M 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kevin G 
Évaluation :
5

would be better if I could leave with my paid bill in hand. it would be the perfect experience.

Mike K 
Évaluation :
5

Had the truck for about an hour and was charged a $25 cleaning fee. The truck was returned in no better or worse condition as far as cleanliness was concerned. Please explain? A $25 refund would be great!

Michael D 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Logan D 
Évaluation :
5

Very efficient. Simple. No problems.

GARY L 
Évaluation :
5

Had a great and FAST experience checking in and out. Much better than last experience with another location. Je la recommande fortement.

Justin R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kyle T 
Évaluation :
3

The store was under staffed and busy. I had a substantial wait for a return.

Olen P 
Évaluation :
4

The truck did not have air conditioning or heat. The radio did not work. The steering was a little sketchy and the motor sounded terrible.

Maxx L 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank P 
Évaluation :
3

The air conditioning in the Uhual was not working.

Sarah B 
Évaluation :
5

Great service

Tyron P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael H 
Évaluation :
4

I will never recommend any U-Haul to a friend.

Dustin V 
Évaluation :
5

The lady who helped us was amazing. Very friendly, helpful and kind. Wonderful as a customer representative. Asset to her company.

Scottie H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy L 
Évaluation :
5

The inside of the trailer was dirty, blankets not folded, driver side mirror was all cracked making it harder to see and I wish there was a way to extend the time, for the inside trailer light (multiple times it went out). Still very good experience for us.

BO K 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Joshua P 
Évaluation :
5

Very friendly and helpful.

Rick K 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nadia C 
Évaluation :
4

Ken was especially helpful and went above and beyond to help me out.

Carey A 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David W 
Évaluation :
2

I was charged for blankets which I did not request and a cleaning fee. All I moved were boxes of household items. This is the second time I have been incorrectly charged. Last time they charged me $10 for gas. I went 8 miles and bought 2 gallons at the location when I returned. Uhaul did correct this. I am awaiting a call back about these new incorrect charges.

Jay S 
Évaluation :
5

Ken runs a tight ship. His people knew exactly what to do and the process was super simple. Location was perfect. Corporate botched my entire experience. Very disappointed with UHaul but not either of the locations.

David O 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeff Y 
Non les évaluations ont été soumises pour cet établissement.

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