Évaluations des clients New Grands at BentWater

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de New Grands at BentWater

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Pamela W. le

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Make sure attendant is knowledgeable and customer is charged for actual time rental was kept.

Adam M. le

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The mobile app wasn't working when I returned the truck. I went inside and the person at the counter had the same issue but took down my info.

Adeleye O. le

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I was charged for some other equipment that wasn't part of my order and I haven't gotten a refund despite several complaints.

Neil D. le

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Though the equipment was clean and the location was convenient, the person that checked in the truck was rude. He was upset that I did not take a picture of the mileage and gas. He sighed continually as though he was being put out by having to check the truck in. Further he was mad when he had to walk the fifty feet to check the mileage. He was extremely lazy and the complete opposite of the person who initially rented the truck.

Rick S. le

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I tried using the mobile app to complete the transaction, but ultimately when I went into my account and selected pick up the rental, I was forced to go to the counter. At the counter I was asked to provide all info I had previously provided on line. What should have been a streamlined pick up, turned into a counter pick up.

Van N. le

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Le client n'a pas laissé de commentaire.

David B. le

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Had issues with the reservation that required the help of a UHaul customer service agent on the phone to complete the pickup process. Would have been useful if staff at the location offered assistance with equipment familiarization.

Brenda V. le

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Le client n'a pas laissé de commentaire.

John P. le

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It is a convenience store first, a uhaul renter second. So the rental process was repeatedly interrupted by the worker to support store customers. Seriously irritating.

Richard U. le

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Good experience, Thanks

Teresa W. le

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They guy in the store where I picked up was very nice, easy going.

Melanie G. le

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Very convenient. Software made this a very fast transaction. I'm very happy there is a U-Haul so close to Bentwater!

david K. le

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Service was excellent. I highly recommend this location.

William S. le

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Easy to return. Thanks.

Sean G. le

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Le client n'a pas laissé de commentaire.

greg V. le

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Ken ? Ken Patel I did not sign up for the $28 Damage insurance?>?. I declined everything,and shows on bill

Mike H. le

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Le client n'a pas laissé de commentaire.

Mike G. le

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Le client n'a pas laissé de commentaire.

Tom E. le

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clean the trucks before they send out.....train the leasing personnel at location since clueless....make sure there are 2 wipers on truck

Jack T. le

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I still haven’t gotten my billing statement. Why the delay?

Heather J. le

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I was dropping off my uhaul and he had no idea how to do the process. He had to call his boss and then we had to call uhaul it took 45 min to go through the process. In all of my experience using uhaul this by far was the worst experience. I have decided to hire a moving service rather than deal with uhaul from this point forward.

Peggy H. le

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Le client n'a pas laissé de commentaire.

NICHOLAS C. le

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Le client n'a pas laissé de commentaire.

Chris W. le

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This location is an authorized dealer. Clearer directions for mobile pick-up. Keys were not in lock box, and recommended number from uhaul did not work. So although it was after hours for uhaul, it was not for this location, so I had to go inside to retrieve keys

Kimberly H. le

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Ordered online. Needed a 17'truck. Completed my order stating that I was to travel 128 miles. Never did I confirm my location or see anything that stated that the truck needed to be returned to the exact same location for drop off. Next day at the new drop off location, I get a call from regional manager stating that he has reviewed footage of me agreeing to return it to the original location. The lady at the store just handed me the keys. She never confirmed anything! Ended up paying triple the price to move back home. Word of mouth travels fast. I will scream to the rooftops for all of my travel nurse buddies to use ANY other moving company! Never again!

Mike W. le

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Great guys to do business with Ken and his guys were very helpful and went out of their way to help in every way possible.

Mike W. le

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Great experience and Ken went way out of his way to help. There was a little mixup up on my request for blankets when I reserved them online with Uhaul and they were not delivered with our truck. So Ken made a special trip to Another Uhaul store and brought them to us at our home. Within an hour. Thank you Ken for incredible service— even when the error had nothing to do with you!

Kevin G. le

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The app did not work even though I had already done the early check in. When I got there I had to call and online chat for over 30 minutes to get the app to work and allow me to pick up.

rick R. le

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Nothing

Kimberly M. le

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Y'all cancelled my truck 2 times then got truck for one way then charged me for wrong fully dropping off the uhaul

Scott M. le

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Le client n'a pas laissé de commentaire.

Jeff M. le

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Le client n'a pas laissé de commentaire.

James A. le

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Le client n'a pas laissé de commentaire.