Everything was taken care of in a timely fashion. Elizabeth was such a great help and very friendly.THEO R.
Customer Reviews for Newark Safe Storage
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.RAYMOND A.
Le client n'a pas laissé de commentaire.Emily J.
They were just great! I love smooth transaction and this was nothing short of thatLIVIU M.
Le client n'a pas laissé de commentaire.JAMES B.
Owner has horrible customer service skills and stated that the paying clients on location to pick up there trucks couldn't read. Disgusting customer service and I will NEVER utilize this location again.Jessica W.
Le client n'a pas laissé de commentaire.Debbie L.
When you moved my pickup area, you increased the distance of the rental by at least 20 miles round trip. That increased my costs. I was in a bind and needed the truck otherwise I would have cancelled I was that angry.Albert A.
Accommodations for physically challenged must improve.GLENN B.
Le client n'a pas laissé de commentaire.JEFFREY Z.
The entire experience was positive, efficient check in/out process, clean van, and safe location.Sergey S.
Would have liked the truck to not smell of cigarette smoke.. There is a lack of posted directions for getting through the gate to pick up your truck. It was confusing since the office out front is closed for renovations.JOHN C.
Le client n'a pas laissé de commentaire.TYRON C.
Great serviceCourtney H.
Got charged 25 $cleaning fee for a dirty truck . The front where I drove was clean but the back of the truck was disgusting and I didn't know until I arrived at my place to put my stuff in . Unacceptable . Will not recommend or refer to anyone. Will make it known.Sarah M.
Le client n'a pas laissé de commentaire.TIMOTHY B.
This is the best U-Haul dealer.JOHN E.
Nothing at this time! Great service!PENNY S.
Le client n'a pas laissé de commentaire.VALARIE G.
Le client n'a pas laissé de commentaire.DAVID T.
The customer service was wonderful and the attendant did above and beyond to make this a good experiencSusan K.
Le client n'a pas laissé de commentaire.Adamary K.
Tim was excellent at helping us after U-Haul REALLY screwed up! U-Haul treated us HORRIBLY, by cancelling our reservation (made WEEKS prior) the same day we were supposed to pick it up and they didn't even notify us. I just happened to call to see if I could pick it up early. They told me I might be able to drive to northern NJ to find something, but they had nothing. The woman I spoke to at Traffic was barely civil and almost rude. No consideration, understanding or apology from her. Because they couldn't give me the size truck I needed, I had to make multiple HOURS LONG DISTANCE trips to move, which U-Haul made sure to charge me EXTRA for the miles. It was their screw up that caused the extra miles!! They offered no solutions, no discounts, and no help! Thank goodness for Tim at Newark safe storage. I will NEVER use U-Haul again!Michelle B.
Nothing, everything was fineMARVIN C.
Every step of the way went well. Maybe a larger selection of vehicles would be the only comment that I would offer.Josephine H.
This location should not be permitted to serve as a UHaul dealer. I was informed 2 hours before pickup that they did not have the truck I reserved 2 months prior. I had to use a larger truck which I was unprepared for and uncomfortable driving. In addition, this location had neither of the dollies I reserved, requiring me to drive to another location to get what I needed. It is unacceptable that this too place the morning of my pickup. The location should have know the day before, at the latest, that they could not fulfill the orders for the following day. It is further unacceptable that UHaul did not know this until that morning and could only offer a larger truck.Craig G.
Why did U-Haul suggest a location 2X further from my home than many others with the same equipment?Russell H.
Friendly and helpful staff.Michael S.
Key did not work right away. Maintenance issue. Friendly staff. Quick and easy to pick up and drop off. Will use this convenient location again if needed.Katherine B.
Le client n'a pas laissé de commentaire.RICHARD M.
Location not easy to find, they close too early, and it's hard to contact someone to speak with.OLGA H.
Excellent service.JOHN E.
Tim was very helpful and polite. Checking in and dropping off was quick and easy. The place to go if you ever need a uhaul rental..Charles B.
Maintain the same employees that you have already I can't think of a way to improveKORDELL M.
Our location was rerouted and this cost us more miles which is highly unfairJonathan C.
Le client n'a pas laissé de commentaire.KYLE M.
The best location I've been so far. Jim is absolutely amazing. Check in and check out was quick and correct. What an amazing guy. If you want to rent a uhaul choose here anywhere else I've experienced can't compare to the greatest experience at this location.JENNIFER G.
Le client n'a pas laissé de commentaire.DENNIS A.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Kenneth W.
Le client n'a pas laissé de commentaire.Inga J.
I had no issues at all. Tim was Great!Howard K.
Residential property hard to navigate streets in uhaul. VERY UNCLEAR how to drop of uhaul; need code to enter gated area. Thing is, can't get the code unless you're there 9am-4pm. Ironically, the drop-off area has an overnight box but you CAN'T ACCESS IT OVERNIGHT!!Carolyn B.
I order a truck online a week before pickup date. The place I ordered it said that the pickup location was changed. This is after 15 minutes being at the location. He sent me the new pickup location. When I get here they did not have box truck like I ordered. They only had vans and I needed a truck since it was one way out of state. Than I had to drive to Newark, De to find the other Uhaul that the Ihaul traffic division sent me that had a truck. It took almost 30 minutes with GPS to find that location. Whole situation was bad.Francesco V.
Le client n'a pas laissé de commentaire.William F.
I arrived after hours and had no idea how to drop the truck offFREDERICK P.
Le client n'a pas laissé de commentaire.Dion M.
Van was new - 1 100 miles and Tim in the office was great!Matthew M.
Le client n'a pas laissé de commentaire.Tim H.
This was not our original pickup location-- the app allowed us to reserve a truck that did not exist at our requested spot. The reserved truck was not available when we arrived to pick it up, and there was no backup truck on reserve, either. This caused a lot of confusion and frustration the morning of our move, which complicated the schedule with the moving help we had hired. Only by the grace of the customer support staff were we able to locate a truck (smaller than the one originally reserved), in a location significantly further away from where we were loading it. These changes significantly altered our moving schedule, adding both time and mileage, because we weren't able to complete loading and unloading as originally planned.Michael R.
Have the key drop off box by the gate and a spot outside the gate where the vehicle can be dropped off. Otherwise, ensure to give the customer the code to the gate when they pick up.Jose M.
Being able to drop off uhaul at anytimeKAEINI E.
Rep was super nice. However, she took 30+ minutes to check me in even though I had an existing reservation. She didn't have the moving blankets I requested with the reservation. She changed my drop off location without explanation. And never explained that, if I dropped off after hours, there was an online check-in procedure.Philip T.
Le client n'a pas laissé de commentaire.THOMAS M.
Staff at Newark Safe storage were great! Definitely professional in and out in minutes. Very customer oriented.Tim H.
Great customer service, guy wa a really helpfullEdgar G.
Le client n'a pas laissé de commentaire.Edward E.