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Customer Reviews for Niantic River Transmission
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The truck was already damaged but the service was good - the person working there polite and helpful.
Marcella PThe app is horrible. The confirmation is horrible. There are 2 of us on the account and they need to call a 3rd person. Takes 45 minutes to check out.
Allan NI don't know why my online registration didn't go through. They had to renter everything.
KEITH SJust be sure offices coordinate up times. My pu location got changed from Guilford to Niantic… the Niantic office does not open till 9. I arrived at 7 per my text alert from U-Haul. Fortunately the manager at Niantic location had a number posted and he answered and helped me over the phone finish my reservation. He was awesome!! Thank yiu
William BThere was not many options in equipment for Rent. Had to get an alternative trailer.
Joshua CThey go out of there way for you which l appreciate l had a very good experience highly recommend
Browning GVery dirty location, appears disorganized, very loosey-gooesy. V an had a big dent and missing molding on right rear quarter panel. Sign says open until 5, but i got there at 4:30 to return, and they were closed. Vehicle was ok, but the whole operation is lacking
SPENCER EGreat experience, thank you!!! I was in and out quickly, both with pick up and drop off. Friendly and helpful. Would 100 % choose this location next time. Merci encore!
James LThe staff was incredible
GERARD LNothing they went above board to help us. Great company.
Robert EThe pick up was simple. The owner of the shop is a huge help. He knew exactly how many containers would fit in every size truck. He's a wealth of knowledge!
jeff zOnly problem was picking up on a Sunday when closed. Had trouble getting location to match up on app when I was right outside location.
Todd TThey were quite accommodating for the extra things that I needed.
DANIELLE RThese guys are the best!!!
Samson JNiantic River Transmission is always super accommodating -
Nancy BIt's a transmission shop that rents u hauls, truck are clean and in good shape and service is quick and painless. Use them all the time as I am close by
Geoffrey KThis location is on a busy street with not a lot of parking. And to leave your vehicle you need to move the rental and then park back in that spot. Maneuvering vehicles around on a busy road is difficult in this location. Especially at night in the dark.
Nicholas ONothing I can think of.
Thomas CThis was the worst place I have ever rented a uhaul from. There is no where to park. There's one guy running around that looks like he owns or works for the transmission place. The printer was not working. He couldn't find a single piece of paper to write down the trucks stating mileage. He looked around and tore off half a sheet of already used paper. I don't know why he was writing down the mileage to start with. Place is a wreck, dirty, unorganized. Just a bad experience overall.
Peter AThe van was filthy. The windshield had a layer of dirt on it on the inside. It reeked of cigarette smoke. It ran well. Go the job done
Michael CThe place was not easily accessible. Not safe to drive in and park car. Large dog in entrance makes one not feel comfortable to get to the worker in the back who was limited to a wheelchair Place was filthy
Jenny HAssociate working at this location was very personable and professional. Easy spot for pickup and drop off.
Jeffrey MIt is very accessible location right in town. But being right in town, it's very hard to pull the truck out and almost impossible to back in and park. The area for the trucks and the road don't give much to work with unfortunately.
michael fThe gentleman at the UHaul place in Niantic, CT was very courteous, professional and helpful. He went out of his way to clean the windshield for me. Many thanks!
Ravi KLet the customer know that you'll need to park elsewhere, as there's no room in the lot. Lucky for me, it was raining hard, but I found a small spot I could get into. Otherwise you'll need to park down the street. Very happy with the customer service people, they were all very nice.and friendly,
dawn gGreat place to go for UHAUL trucks and Vehicle services, parking is a little tight but park in the Marina while your there.
Eric WI reserved this months in advance and called the week before to confirm. Everything was ready and as it should be. We had a major storm happening during the return process and they walked us through the process over the phone. Excellent people. I'd definitely rent through this location again.
Elizabeth AAgain u- haul up charged my card. Have to wait two to three days for the correct amount to shoe up on the card. Again nothing to do with this location it's a u-haul thing. Staff at this location are awesome
MICHAEL MU-haul always charges my card way more than the due at signing. Have to wait 3 days for the correct charges to taken off my card. This has nothing to do with this location it is u-haul that does it. Last time it was 49 dollars they charged my card 121 dollars. Again this is u-haul doing it and not this location. This owner is awesome
MICHAEL MGood service Friendly Parking needs more signage
Patrick FWhy if I fill the tank of fuel (with $70 of gas) which was half empty is it not credited against my bill? Shane
Shane Lgood customer services
GABRIEL GThanks for always taking care of us!
Allan NThese guys got right back to me every time I needed them. I would definitely rent from them again!
Ferdinand GThe return key lock box does not allow the keys to be returned. I ended up putting the key back in the lock box. Fortunately I remembered the combination.
TIMOTHY CThe truck leaked which ruined some of my property! I've reached out to the actual location and the U-Haul Service team and have had no one contact me! I took videos and pictures of the leak.
kevin LA perfect experience and rental person was excellent.
Jacqueline PNext to no parking. Someone else dropped off a van and took up almost the entire last spot
Raymond RIf your looking to rent a U-Haul from any location, you should do your reservation online to expedite the process when picking it up.
Geoffrey KFriendly and efficient
nicholas cHave dropped off rentals here before. Really easy with the Drop Off key box so can do it even without anyone there.
Jennifer SLou does a great job …
Charles OTire pressure indicator came on for the RR tire when I got to my place to load the truck. Five minutes from pick up spot. Truck was dirty inside and trash from prior occupants in console. I filled the tire on way out of town. Light came on again. Guessing a slow leak. Told site in Danbury.
Robin HWhen I first arrived, Noone was ready for me at 9 o'clock and I was on a very tight schedule. I had rented a 15 foot truck which they did not have ready for me at all, in fact, they said it was still out and would be coming for 11 AM! I then got a 10 foot truck which only had 3/4 of a gas tank so I had no idea how to just get the right amount of gas and when I dropped it off so I ended up putting in an extra 10 or so gallons and it had a low ligature pressure light the whole time. This was honestly the worst experience I've ever had as a customer in my life and I am 39 years old. I will never use you all again, ever. I had to rush around and barely got all of my furniture in the truck. it was also the final walk-through for a house that I am selling with a closing happening today. The amount of stress and frustration was absolutely because of U-Haul and this location I ended up being able to pull things off in time. Everything I experienced yesterday was unacceptable. It was an absolute nightmare. I wouldn't recommend this location or U-Haul to anyone. I will also definitely be telling my story too many people.
Patrick MOnline registration took too longC cut into my rental time and no warning about the online pickup process was given before I arrived
Christopher KVery accommodating!
WARREN BBoth gentlemen were very helpful and efficient through the process.
Dan MMoo was fantastic to work with!!
Annette HNice people but not enough miles to complete the trip so I had to pay extra
Ryan BFriendly good people
JULES Soutstanding staff, very helpful
Will NVery easy picking up and dropping off the vehicle. Salesman was accommodating and efficient.
Paul RTom helped with everything we needed and was very polite
Letitia BThe location was tricky. Ended up parking down the street in a restaurant parking lot due to lack of parking at the pick up location. I had the reservation set for several days before pick up and the truck hadn't been assigned yet when I got there. The keys were not in the lock box but a guy grabbed them afterward from the office. The gentleman working there was very nice and got me out the door with the proper truck. But definitely not a swift experience.
Jacinta NLou has always taken great care of us in whatever type of vehicle for the situation we needed.
VICKY D