Évaluations des clients North East Mini Storage LLC

This is a hidden gem and a great experience all around! Many thanks!

No improvement necessary, U-Haul associate at North East Mini Storage was fantastic she accommodated all of our needs and questions. Truck was cleaned and sanitized before pick up and appliance dolly was already loaded on the truck.

Owner was excellent and very helpful...

Very helpful and everything was as expected. An overall positive experience, will definitely recommend to friends .

Bonnie shows that she really cares about her equipment. Everything was perfect!

Truck didn't run very well, had play in the steering. I was charged more than estimated but used less than half the miles we estimated. How does that work?

Great customer service! Quick and easy pick up and return!

Bonnie was very nice and helpful. The self check in was a bit lengthy....seems some of that could have been done from home, before getting to the location. The truck was great. It was clean except for cigarette butts in the ashtray. Ran great no problems with it. Our only issue with this experience was having to drive over 1.5 hours round trip to get the truck from MD. We also had to pay $12 total for the tolls to pick this truck up. There was also the gas we needed to drive it to our home. Eric and Bonnie both tried hard to help us with this situation, but to no avail. I left an email for customer service but never heard anything back. The situation added unnecessary stress to a stressful move. I do want to say anyone I talked to was very kind and apologetic.

Excellent customer service. Operator worked to accommodate me and to find a truck and time that fit my schedule.

Lady that helped me get it was pretty awesome!

Great experience, Bonnie was amazing ,what a great lady she made our welcome great, helped in every way possible. She definitely went out of her way for us and we greatly appreciate her hospitality as we were from out of state and we were stuck and didn't know what to do. We called multiple places and nothing, called U-Haul and Bonnie came to the rescue. God bless her and her facility for helping us out. We need more people like her around.

Customer service was on point. Very easy to work with.

Bonnie was amazing! Great customer service skills! I would and in fact did recommend her!

N/A

these places were nice but the regional reservation was completely different than the location that i asked for, even though my conversation with the regional and national phone numbers were 1 minute apart.

Seamless and easy

Had some difficulty with return due to app problems

I didn't even have to go into the facility as I pull in she came out and directed me where to park the trailer and proceeded to help me unhitch from my truck. Also I was an hour late to drop off and she waved the late fee because we had a flat tire during our move.

The owner, Bonnie, has always been professional, timely and gracious. We would use her services again and again.

Bonnie did an amazing job helping me with my accommodations(I ended up needing an extra day). She reached out to inform me of how to return the key and lock. I was able to do a contactless pickup and return of equipment. If I ever need a Uhaul again, I will be returning to this location if I am still in the area. Thanks for your help, awesome experience!!

Nothing this is the best place to rent a Uhaul

I used the online check in / check out and it went very smoothly. An employee checked in on me to make sure everything was going smoothly which as nice. Parking for personal cars could have been labelled a little better, but would use again without a doubt.

Extremely nice and friendly.

The clerk could theoretically pack the truck prior to my arrival.

I dropped off after hours. Can't report on inside of bldg or personnel. It was a convenient location.

My experiences have always been a pleasant thanks to Bonnie!

Great customer service!

I thought the approx 1.00 dollar a mile add on to the rental fee + gas was expensive. a reverse camera would be nice.

the owner was very nice and helpful.

The service at the store was exceptional. I was unaware that they closed at noon but she (I can't remember her name) was very accommodating.

Bonnie was PERFECT!!!!

I received excellent and convenient customer service! I recommend this location above any other that I've used in the past.

Bonnie is great, very professional and I appreciate the the Uhaul service that North East Mini Storage, Llc. offers!

This location is very helpful, accommodating, and friendly.

Nothing

All great. Thank you again. Will be calling this site when in need of rentals because now I'm a local resident too.

No comment everything was fine and the service was great.

Please let me know more clearly what location I was picking up at, it was different an what I ordered, however this time it was beneficial. Also the truck needed a front end alignment.

My only issue was not with the location but where it was located. I had to drive 30 miles out of my way to get the truck when there were other locations much closer to where I was going to be

Friendly, competent and helpful...

Recd call from Bonnie, who took her time to explain the app, and the process. Very professional.. followed up again, as the network was down. She confirmed all info and asked if any additional concerns

The two dolley needed to be greased, but the North East location sales person was very kind.

Bonnie is top notch, highly recommended, I will not go anywhere else