Will go back, in a heartbeat!
Patricia B.
Customer Reviews for North East Mini Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Do not switch pickup location on final day
Ryan R.En primer lugar fue un gran problema rentar ayi cuando yegue are cojer el camión estaba serrado me tocó esperar una hora para que me contestaran muy malo ese lugar
Juan A.Bonnie was so kind and helpful! This was my first UHaul rental and she made it so easy!!
deborah S.Easy experience from start to finish.
COLLEEN K.Easy pick up and drop off.
Matthew M.office was not open when I arrived....the person showed up late
OCTAVIAN G.Thank you for making it so easy and quick.
Steven F.Bonnie was awesome! Very professional and sweet, knowledgeable if you have any questions or concerns. Will have my business again for sure
Garon M.Very Professional Very Convenient and Willingness to Meet Customer Needs
Raytron L.ash tray was not cleaned out.
MARYANN Y.Na
Linda W.nothing, everything was great! Thanks to the Team at North East Mini Storage!
David K.This is the second time using this place and I will continue using this location the woman who runs this place is so nice and on top of everything. I went one time somewhere closer to work and that place was horrible I will only use this location
Danielle K.The woman who owns/operates North East Mini Storage is amazing. She was helpful and friendly and made things easy for us.
Alessandro I.Very easy to rent the uhaul no issue and clean truck
marissa A.Very helpful and nice to do business with!
Reynold M.Very friendly staff. Vehicle ready when I arrived. Would definitely recommend this location to family and friends!
Tina C.The manager was excellent to work no matter when you called day or night, even after hours she would walk you through everything without any hesitation. I would reccomend this service to anyone who is interested.
EVERETT F.Bonnie was excellent
Jerome S.The girl who helped us was very helpful
Joseph R.Bonnie was awesome!
Alyssa G.Bonnie the sales rep was awesome!
Jerome S.I have rented from this location multiple times and would recommend it. Excellent support and responsiveness.
Ronald D.She was very friendly and helpful and quick.
BRANDON G.Excellent customer service
kay K.Too dark and out of the way. It might be ok to use in daylight, but at night i wouldn't recommend it. Hard to figure out where to park. Hard to see and find the key drop. The light at the key drop is on a sensor and doesn't come on until you are right in front of it. Lack of lighting makes it hard to get good photos required by the app.
TIMOTHY R.Absolutely FANTASTIC! The trailer was the perfect size for my needs and Bonnie, the representative was AWESOME!! I will continue to rent this equipment from this franchise multiple times throughout the year.
HUGH M.Bonnie is great and accommodating and gets 6 stars
eric D.Nothing.
Navnit M.Make it a little more convenient
tina C.Great service and very helpful
Nancy M.I spent 1100 dollars to rent for 3 days and then got charged an additional 75 when I returned 11 dollars of which was from going 28 miles no biggie there. However, other charges were BS they need to make a loyalty program for customers. I have used uhaul over 10 times in the past 5 years and never get any discounts or any kind of customer appreciation.
Michael T.Wonderful experience
KELLIE L.No opinion
Orville S.I rented the truck from a lady who was extremely helpful. I wish that I could recall her name ( senior moment ) If I ever need another truck I will be back
Thomas M.Small location in a residential area. Just a drop off, so not much to rate
Daron M.the contact-less process of using the app to rent the truck was frustrating and time consuming and required a ton of photos for verification.
Kyra G.The Truck didn't handle well. Wasn't a smooth ride and pulled to the right! Customer's service was kind and friendly though. Little expense though. Thanks & God Blessings
robin L.The location is a little hard to find but the receptionist let me know that before I picked up the truck.
TENETTASHANTEA C.Rental agent very friendly and helpful. The only preventing me from rating the location excellent is that the location is squeezed into a tight location. While the truck was clean and seemed well maintained, it needs new wipers and the air conditioning kept cutting off on the driver's side which forced me to keep turning it off and on again.
James D.It was a little odd to me to rent a vehicle over the phone, but it worked out fine and we were able to pick up our new furniture without any problems. Did meet the rental manager at turn in.
stewart R.I have rented from several Uhaul locations over the years for local and long distance. I have never had to worry about making sure my hitch was attached correctly. I've never had to worry about putting my vehicle on the car dolly. Luckily, I found someone for that task or I would have been unable to complete my move. The car dolly has not been properly maintained. Had to buy lubricant to grease everything due to straps, etc. getting stuck so that my car could go on there. There was no pin in car dolly to keep the wheels straight whenever I needed to back up nor anything to keep it from getting stolen along the way! I don't care how new that truck was...it sucked! It had absolutely no power to climb all the hills or mountainous areas I went through. That truck had the worst power! This trip will make me rethink using Uhaul in the future. The staff was awesome at this location.
Sherri D.Nothing your awesome
NICHOLAS L.I was debating between getting movers or us doing it ourselves but renting the Cargo U-Haul van was not just a money saver, but super easy. The self-service process was so straight-forward, and the equipment was perfect for the move with had to make. Gave step by step instructions so you didn't miss anything. Super clean and spacious. I'd recommend it to anyone.
Katelyn L.Bonnie was great! Very helpful and friendly
ALEC C.Maybe longer hours open.
David B.Nothing. Very polite and excellent service.
RICHARD C.